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ENACTING THE DATA SUBJECTS
ACCESS RIGHTS FOR DATA
PRIVACY AND GDPR
JEAN-MICHEL FRANCO
SR DIRECTOR FOR DATA GOVERNANCE SOLUTIONS
TALEND- @jmichel_franco
22
LET ME SHARE SOME PERSONAL DATA
BUT DON’T ASK MY DOCTOR, HE HAS TAKEN THE HIPPOCRATIC OATH
• Jean-Michel Franco, X3 years old
• Running Enthusiast
• Sr. Director for Data Governance
Products at Talend
• 2X experience in data management
• Engaged citizen in a data driven world
• @jmichel_franco
What I want to share Want to know more?
33
DATA IS THE NEW OIL… BEWARE OF THE OIL SPILL
*Mc Kinsey Research: Big Data, Analytics, and the Future of
Marketing & Sales
BREAKING NEWS
Last year’s privacy fines would be
79 times higher under GDPR
and Data Flaws
Facebook just suffered its worst day
ever
Major data breach exposes
data for 143M consumers
Personalization can
deliver 5x to 8x ROI on
marketing spend
and lift sales by 10%*
IT’S TIME TO BUILD THE SYSTEM OF TRUST…
55
• Stakes are getting bigger
• Jurisdictions are everywhere
• Rapidly changing regulations
• Multiple subject areas
• Data Privacy meets Big Data
DATA PRIVACY IS BECOMING BIG AND GLOBAL
NORAM: CASL (Canada), HIPAA, CCPA (USA)…
EMEA: GDPR (EU), PoPI (South Africa)…
APAC: APP (Australia), NZ-IPP (New Zealand), PDPA (Singapore), PIPA (South Korea)…
66
THE LAST MILE OF PRIVACY: DATA SUBJECT ACCESS RIGHTS
The right to
have data
deleted & to be
forgotten
The right to
rectify
The right to
object
The right to
access your
data
The right to
know who is
processing…
and why
The right to
move your
data
The right of an
explanation
for
an automated
decision
77
TALEND GDPR COMPLIANCE BENCHMARK
103
Companies in the research
Rights for Data Access
& Portability Worldwide study
Regional breakdown Industry breakdown
NORAM;
19%
APAC; 11%
EUROPE;
70%
Financial
services; 24%
Travel,
Transport,
Hospitality;
24%
Retail &
FMCG; 24%
Media,
Telco,
Utilities;
28%
88
MOST COMPANIES FAIL, BADLY
Policies are defined…
98%HAVE UPDATED THEIR
PRIVACY POLICIES FOR
GDPR
70%FAILED TO PROVIDE THE
DATA REQUESTED!
21 days
AVG TIME IT TOOK
COMPLIANT COMPANIES
TO RESPOND
But are not enforced… or poorly delivered
THE ROAD TO COMPLIANCE
1010
THE ROAD TO
COMPLIANCE:
WHY DO
COMPANIES FAIL?
• No established accountability
• Unautomated process
• A legal process, rather than a
customer service engagement
• People as human data integrators
• No control over personal data
• Reluctance to share the data
1111
FIVE STEPS TO DATA PRIVACY SUCCESS
√1. Capture and track
personal data
2. Foster accountability
3. Reconcile your data
4. Enforce compliance
5. Make personal data
available for data
subjects
√√
√
√ √
√
Customers
Employees
Visitors
Users
Suppliers
1212
CAPTURE AND TRACK PERSONAL DATA
Data Management Discipline: Data Cataloging
The road to success (1/5)
1313
FOSTER ACCOUNTABILITY
Data Management Discipline: Data Stewardship
The road to success (2/5)
6%
ASKED FOR A
DELAY
EXTENSION
1414
RECONCILE DATA
Data Management Discipline: Customer 360/MDM
The road to success (3/5)
1515
ENFORCE COMPLIANCE
Data Management discipline: Data Masking
The road to success (4/5)
1616
MAKE DATA AVAILABLE FOR DATA SUBJECTS
Data Management Discipline: Data Services
The road to success (5/5)
22%
RESPONDED
IN < 1 DAY
1717
WRAP UP
1. Data Privacy is getting global
2. Move away from paper works, build
the system of trust
3. A Step up in your Data Governance
and Customer Intimacy Programs
Get the Guide
at the Talend Booth #1321
1818
LEARN MORE!
• Visit the GDPR solutions page
on our website
• https://www.talend.com/solutions/data-protection-gdpr-compliance/
• Follow me on Twitter:
• @jmichel_franco
• @Talend
• Visit the Talend Booth #1321
during #StrataData to get your
data privacy guide.
Enacting the data subjects access rights for gdpr with data services and data management vf

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Enacting the data subjects access rights for gdpr with data services and data management vf

  • 1. ENACTING THE DATA SUBJECTS ACCESS RIGHTS FOR DATA PRIVACY AND GDPR JEAN-MICHEL FRANCO SR DIRECTOR FOR DATA GOVERNANCE SOLUTIONS TALEND- @jmichel_franco
  • 2. 22 LET ME SHARE SOME PERSONAL DATA BUT DON’T ASK MY DOCTOR, HE HAS TAKEN THE HIPPOCRATIC OATH • Jean-Michel Franco, X3 years old • Running Enthusiast • Sr. Director for Data Governance Products at Talend • 2X experience in data management • Engaged citizen in a data driven world • @jmichel_franco What I want to share Want to know more?
  • 3. 33 DATA IS THE NEW OIL… BEWARE OF THE OIL SPILL *Mc Kinsey Research: Big Data, Analytics, and the Future of Marketing & Sales BREAKING NEWS Last year’s privacy fines would be 79 times higher under GDPR and Data Flaws Facebook just suffered its worst day ever Major data breach exposes data for 143M consumers Personalization can deliver 5x to 8x ROI on marketing spend and lift sales by 10%*
  • 4. IT’S TIME TO BUILD THE SYSTEM OF TRUST…
  • 5. 55 • Stakes are getting bigger • Jurisdictions are everywhere • Rapidly changing regulations • Multiple subject areas • Data Privacy meets Big Data DATA PRIVACY IS BECOMING BIG AND GLOBAL NORAM: CASL (Canada), HIPAA, CCPA (USA)… EMEA: GDPR (EU), PoPI (South Africa)… APAC: APP (Australia), NZ-IPP (New Zealand), PDPA (Singapore), PIPA (South Korea)…
  • 6. 66 THE LAST MILE OF PRIVACY: DATA SUBJECT ACCESS RIGHTS The right to have data deleted & to be forgotten The right to rectify The right to object The right to access your data The right to know who is processing… and why The right to move your data The right of an explanation for an automated decision
  • 7. 77 TALEND GDPR COMPLIANCE BENCHMARK 103 Companies in the research Rights for Data Access & Portability Worldwide study Regional breakdown Industry breakdown NORAM; 19% APAC; 11% EUROPE; 70% Financial services; 24% Travel, Transport, Hospitality; 24% Retail & FMCG; 24% Media, Telco, Utilities; 28%
  • 8. 88 MOST COMPANIES FAIL, BADLY Policies are defined… 98%HAVE UPDATED THEIR PRIVACY POLICIES FOR GDPR 70%FAILED TO PROVIDE THE DATA REQUESTED! 21 days AVG TIME IT TOOK COMPLIANT COMPANIES TO RESPOND But are not enforced… or poorly delivered
  • 9. THE ROAD TO COMPLIANCE
  • 10. 1010 THE ROAD TO COMPLIANCE: WHY DO COMPANIES FAIL? • No established accountability • Unautomated process • A legal process, rather than a customer service engagement • People as human data integrators • No control over personal data • Reluctance to share the data
  • 11. 1111 FIVE STEPS TO DATA PRIVACY SUCCESS √1. Capture and track personal data 2. Foster accountability 3. Reconcile your data 4. Enforce compliance 5. Make personal data available for data subjects √√ √ √ √ √ Customers Employees Visitors Users Suppliers
  • 12. 1212 CAPTURE AND TRACK PERSONAL DATA Data Management Discipline: Data Cataloging The road to success (1/5)
  • 13. 1313 FOSTER ACCOUNTABILITY Data Management Discipline: Data Stewardship The road to success (2/5) 6% ASKED FOR A DELAY EXTENSION
  • 14. 1414 RECONCILE DATA Data Management Discipline: Customer 360/MDM The road to success (3/5)
  • 15. 1515 ENFORCE COMPLIANCE Data Management discipline: Data Masking The road to success (4/5)
  • 16. 1616 MAKE DATA AVAILABLE FOR DATA SUBJECTS Data Management Discipline: Data Services The road to success (5/5) 22% RESPONDED IN < 1 DAY
  • 17. 1717 WRAP UP 1. Data Privacy is getting global 2. Move away from paper works, build the system of trust 3. A Step up in your Data Governance and Customer Intimacy Programs Get the Guide at the Talend Booth #1321
  • 18. 1818 LEARN MORE! • Visit the GDPR solutions page on our website • https://www.talend.com/solutions/data-protection-gdpr-compliance/ • Follow me on Twitter: • @jmichel_franco • @Talend • Visit the Talend Booth #1321 during #StrataData to get your data privacy guide.