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Emotional Intelligence in the
Workplace
Presented by Suzette D. Reyes, MSN, NE-BC
Retired Army LTC
November 2017
Have you completed your Pre-webinar
quizzes?
https://www.mindtools.com/pages/article/ei-quiz.htm
http://www.ihhp.com/free-eq-quiz/
Objectives
 Assess your
Emotional
Intelligence (EI)
 Characteristics of EI
 Using EI in the
workplace
Emotional Intelligence with Suzette Reyes
What's Next?
Why Should I Care about Emotional
Intelligence at Work?
“An array of cognitive capabilities, competence
and skills that influence one's ability to
succeed in coping with environmental
demands and pressures.” (Danial Goleman)
“It is with the heart that one sees rightly
what is essentially invisible to he eye.”
Antoine De Saint Exupery
Danial Goleman...
“ The rules of the
workplace are
changing. We’re being
judged by a new
yardstick: not just how
smart we are, or our
expertise, but also how
well we handle
ourselves and each
other.”
Emotional Intelligence Framework
Emotional Intelligence: A Practical Guide,
David Walton, 2012
 Self -knowledge
 Managing emotions
 Understanding others
behaviors and
feelings
 Managing
relationships
(using effective social
skills)
Four Essential Competencies
Self - Awareness
Self - Management
“You can never expect to be able to
control what goes on outside if you
are not capable of controlling what
goes on inside.” --- Baird
“You can never expect to be able to
control what goes on outside if you
are not capable of controlling what
goes on inside.” --- Baird
Social Awareness
Relationship Management
Influence
Coach
Mentor
Conflict
Management
Inspirational
Leadership
How do you maintain caring team
relationships?
Understanding...ACTIVE Listening
“ It is a MAJOR
responsibilty of
management to foster
conditions that promote
effective teamwork.”
Goal: High Tech and High Touch
“If people will stop for a
moment and put
themselves in another
person’s shoes… it will help
them modify their own
behavior. It will help them
develop relationships with
those people.”
Darryl Grigg, Ed.D. Co-Developer, American
Express Emotional Competence Program
Workplace E.I.
Workplace Emotional Intelligence
Stronger relationships with superiors,
peers, and subordinates
Heightened output, better project
outcomes
Improved crisis management
Increased budgets and team
headcount
Being trusted with sensitive
organizational information
Positive performance reviews,
promotions
Emotional Intelligence Consortium
 Keeps you updated with the latest research findings.
 Summarizes the latest research in the area of emotional intelligence in
the workplace by providing abstracts of the latest articles from the
literature.
 Highlights a different area from the scholarly literature on emotional
intelligence.
Nowack, K. (2017). Sleep, Emotional Intelligence, and Interpersonal Effectiveness: Natural
Bedfellows. Consulting Psychology Journal: Research and Practice, 69, 66-79.
Next Step...EI adventure!
Emotional Intelligence Books
Emotional Intelligence Assessment
Websites
Free Emotional Intelligence Quiz:

http://www.ihhp.com/free-eq-quiz/

https://globalleadershipfoundation.com/geit/eitest.html
VIDEOS

YouTube: What is Emotional Intelligence?

Danial Goleman, What's Your EI? Audio book
Any Questions
Suzette Davis Reyes
suzettereyes11@gmail.com

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Emotional Intelligence with Suzette Reyes

  • 1. Emotional Intelligence in the Workplace Presented by Suzette D. Reyes, MSN, NE-BC Retired Army LTC November 2017
  • 2. Have you completed your Pre-webinar quizzes? https://www.mindtools.com/pages/article/ei-quiz.htm http://www.ihhp.com/free-eq-quiz/
  • 3. Objectives  Assess your Emotional Intelligence (EI)  Characteristics of EI  Using EI in the workplace
  • 6. Why Should I Care about Emotional Intelligence at Work? “An array of cognitive capabilities, competence and skills that influence one's ability to succeed in coping with environmental demands and pressures.” (Danial Goleman) “It is with the heart that one sees rightly what is essentially invisible to he eye.” Antoine De Saint Exupery
  • 7. Danial Goleman... “ The rules of the workplace are changing. We’re being judged by a new yardstick: not just how smart we are, or our expertise, but also how well we handle ourselves and each other.”
  • 8. Emotional Intelligence Framework Emotional Intelligence: A Practical Guide, David Walton, 2012  Self -knowledge  Managing emotions  Understanding others behaviors and feelings  Managing relationships (using effective social skills)
  • 11. Self - Management “You can never expect to be able to control what goes on outside if you are not capable of controlling what goes on inside.” --- Baird “You can never expect to be able to control what goes on outside if you are not capable of controlling what goes on inside.” --- Baird
  • 14. How do you maintain caring team relationships?
  • 15. Understanding...ACTIVE Listening “ It is a MAJOR responsibilty of management to foster conditions that promote effective teamwork.”
  • 16. Goal: High Tech and High Touch “If people will stop for a moment and put themselves in another person’s shoes… it will help them modify their own behavior. It will help them develop relationships with those people.” Darryl Grigg, Ed.D. Co-Developer, American Express Emotional Competence Program
  • 18. Workplace Emotional Intelligence Stronger relationships with superiors, peers, and subordinates Heightened output, better project outcomes Improved crisis management Increased budgets and team headcount Being trusted with sensitive organizational information Positive performance reviews, promotions
  • 19. Emotional Intelligence Consortium  Keeps you updated with the latest research findings.  Summarizes the latest research in the area of emotional intelligence in the workplace by providing abstracts of the latest articles from the literature.  Highlights a different area from the scholarly literature on emotional intelligence. Nowack, K. (2017). Sleep, Emotional Intelligence, and Interpersonal Effectiveness: Natural Bedfellows. Consulting Psychology Journal: Research and Practice, 69, 66-79.
  • 22. Emotional Intelligence Assessment Websites Free Emotional Intelligence Quiz:  http://www.ihhp.com/free-eq-quiz/  https://globalleadershipfoundation.com/geit/eitest.html VIDEOS  YouTube: What is Emotional Intelligence?  Danial Goleman, What's Your EI? Audio book
  • 23. Any Questions Suzette Davis Reyes suzettereyes11@gmail.com

Editor's Notes

  1. How was your EI assesssment? Do you agree? Disagrees
  2. PREREQUISTE TO QUALITY PRACTICE SUCESSFUL IN ANY WORKLACE GUDIES BEHAVIOR AND THINKING ENHANCES PERSONAL EFECTIVENESS AND POSITIVE OUTCOMES
  3. EMTIONAL AWARENESS ABILITY TO ACCESS ONESELF WITH ACCURACY HIGH SELF ESTEEM DO YOU KNOW THE EFFECT YOU HAVE ON PEOPLE?
  4. ABILITY TO CONTROL ONE'S EMOTIONS Adaptability POSITIVE OUTLOOK FLEXABILITY IN HANDLING CHANGE INNOVATIVE ABILITY ACHEIVEMENT ORIENTATED
  5. Empathy Organizational awareness ATEKEEPERS TO OUR EMOITIONAL SELVES UNDERSTANDING AND DEVELOPING OTHERS WILLINGNESS TO MEET OTHERS NEEDS ABILITY TO INTUITIVELY “TUNE IN “ “ oUR DUTY IS TO NOT SEE THROUGH ONE ANOTHER, BUT TO SEE ONE ANOTHER THJROUGH.”
  6. INTERNALLY DRIVEN Influence others CONFLICT MANAGEMENT INSPIRATIONAL LEADERSHIP OPTIMISTIC THINKING EXTRINSIC FACTORS: SUPPORTIVE MENTORING TRUSTING STAFF / TEAMWORK
  7. LISTENING IS A VALUED COMMODITY MOST VALUED SKILLS: ABILITY TO SET PRIORITIES AND MANAGE THEM ORGANIZE, PLAN ESSENTAIL TASKS
  8. Sean was one of 42 senior leaders from organizations throughout the world who practice mindfulness and whom one of us (Matt Lippincott) studied at the University of Pennsylvania. They too attributed a wide array of benefits to their practice, including:
  9. RESEARCH SUGGESTS HIGH EISTAFF MORE EFFECTIVELY COPE IN THE WORKPLACE HIGH ei IMPACTS PERFROMANCE AND ANY DECSION MAKING The Four Essential Competencies of Emotional Intelligence •Self-Awareness •Self-ManagementRelate to Ourselves •Social AwarenessRelate to Others •Relationship Management