DFS21_Workshop_Tristan Wattiez and Peter Feijen_Transmit Security_2...

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1
1
What impact has customer
experience on your digital
business?

2
Quick
Introduction
Come meet us!
Peter Feijen Tristan Wattiez
Solution Engineer Sales Director BeNeLux
We’re at stand 10

3
The parking lot
First impressions matter!
The first interaction with your customers &
prospects is a registration or aut...

4
What topics or questions
would you like to have
answered during this
session?
ⓘ Start presenting to display the poll res...

6
Customer experience is very broad...
• How to address the customer?
• How many clicks to success?
• The ability to self ...

8
The Identity experience

9
The identity
experience
• Web
• Mobile
• Kiosk
• Store
• Chat
• Call center
• Social
• Mobile
• Etc.
The customer experi...

10
>80%
of breaches are linked to
passwords
10
58%
of breaches led to
compromised personal data
37%
of breaches were condu...

11
66%
of consumers will leave a
website if the registration
process is too long
11
92%
of users would rather leave a
webs...

12
Types of authentication
Something you know
(passwords, PIN, secret
questions,etc.)
Something you have
(tokens, OTPs, ce...

13
The evolution of authentication

14
89%
of consumers believe
biometrics are more or
equally secure as
passwords
87.5%
of consumers have been
locked out of ...

15
What if...
● Better security & a familiar CX can go together
● No software install is needed
● Personal and non-persona...

16
Native Passwordless In Action
1
Laptop

17
Native Passwordless In Action
2
Mobile

18
Native Passwordless In Action
3
Account
Recovery

19
Customer experience when removing passwords
Primary Login
Decrease Failure
More than 40%
Secondary
Authentication
Reduc...

21
How do you imagine the
ideal identity experience?
ⓘ Start presenting to display the poll results on this slide.

22
About
Transmit
Security
Focus on real business outcomes
using security to improve the user
experience
Consumer IAM Focu...

23
Primary Login
Decrease Failure
More than 40%
Secondary
Authentication
Reduce MFA
50%+
Instant Account Recovery
<30 Seco...

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