Ride share and food delivery apps Lightspeed APAC August 2018

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Ride Share and
Food Delivery Apps
The who, what and why
of Asia-Pacific’s mobile
service app users
May Ling Tham
Client Op...

2
Today’s consumers are managing their
lives through devices and this is making
way for new entrants to the market.
But wi...

The Research Study
Lightspeed conducted an online, mobile first survey through their proprietary research panels in 8
Asia...

Usage of Mobile Service Apps
Food Delivery Apps are the top most used across the 8 Asian countries. This is followed by Ri...

5
Ride Share Apps

Usage of Mobile Ride Share Apps
Asians have adopted Ride Sharing over the last few years. Close to 8 out of 10 people in t...

Top 3 Ride Share App Brands Ever Used
Uber has strong presence in most Asian markets expect China, where it merged with Di...

Recently Used Ride Share App Brands (In last month)
Post acquisition, Grab continues to hold a strong lead in 4 of the SEA...

Out of the last 10 rides…
With the exception of Australia, most Asian countries use Ride Sharing Apps for commuting betwee...

Usage Frequency of Ride Share Apps
On average, a consumer of ride sharing uses the app 5.63 times a month. With Indonesia ...

Monthly Expenditure on Ride Share Apps
Out of the countries surveyed, people in Singapore spent the most at an average of ...

Reasons for Not Using Ride Share Apps
Across Asia, majority of non users are those who have their own vehicle. With the ex...

Grab Merges with Uber in SEA
13
Source: www.todayonline.com
Source: www.channelnewsasia.com
Source: www.grab.com

Were you aware of the news prior to this survey?
14
17%
38%
27%
43%
96%
81%
93%
66%
83%
62%
73%
57%
4%
19%
7%
34%
Australi...

News Sources
The main source of news comes from the media sources, the secondary source came from the official notificatio...

Reaction to the News
Generally most people are neutral about the news, however there is significantly more people who feel...

17
Food Delivery Apps

Usage of Food Delivery Apps
Food Delivery Apps are commonly used in Asia, with 8 out of 10 people who have used them at so...

Top 3 Food Delivery Apps Ever Used
Across most countries, food delivery faces strong competition from both regional and lo...

Out of the last 10 orders…
Across the countries, food delivery orders were mainly for family or self consumption. Interest...

Usage Frequency of Food Delivery Apps
On average, people in Asia use the Food Delivery App about 5.28 times a month, appro...

Monthly Expenditure on Food Delivery Apps
Across the countries, average monthly expenditure on Food Delivery is generally ...

Reasons for Not Using Food Delivery Apps
Across Asia for those who do not use food delivery apps, most of them prefer home...

• China has the highest adoption
rate in 4 out of the 6 Mobile
Service Apps surveyed on (i.e.
Food Delivery, Ride Sharing,...

• Many have adopted Ride Sharing over the last few
years. Within the region, usage is highest in
China, followed by Malays...

• Food Delivery Apps have the highest adoption
rate across all 6 Mobile Service Apps surveyed.
This is led by the China an...

About Lightspeed
Lightspeed is a leading digital data collection company on a mission to
help clients discover truth throu...

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