Design best practices for voter registration modernization

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Voter registration
modernization
design best practices
Guidelines for writing clear voter registration
instructions and qu...

Voter registration at the DMV design best practices
Introduction
2
Who are these guidelines for?
Anyone writing questions ...

Voter registration at the DMV design best practices
Guidelines
3
• At the beginning, tell people what’s going to
happen an...

Voter registration at the DMV design best practices
At the beginning, tell people what’s
going to happen and why.
• Make t...

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5
Note that people can save time by updating their
registration while they are at the DMV.
“While you’re
here” implies
tim...

Voter registration at the DMV design best practices
Ask as few eligibility questions as you
can.
6
• If the DMV already kn...

7
Present requirements as a group rather than as individual
questions.
Single question
Group of criteria
Declining ends
vo...

Voter registration at the DMV design best practices
Make opting-out harder than
registering and updating.
8
• Use an extra...

9
If previous screens all ask yes/no questions, present the
opt-out as a yes/no question and select “yes” by default.
Sele...

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Voter registration at the DMV design best practices
Give people who are confused about
their status (or hesitant to share ...

11
Let people change their answers when they reach the
review screen to correct mistakes.
Change button
lets people
modify...

Voter registration at the DMV design best practices
If you ask people to pick a party, give
them options.
12
• If space pe...

13
If you have too many parties to list on a paper form,
offer a blank line.
Party blank line.
Parties, continued
On paper...

Voter registration at the DMV design best practices
Write privacy statements, attestations,
and affirmations in simple bul...

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Voter registration at the DMV design best practices
Bonus: Follow plain language best practices.
15
Plain language tips
Cl...

Voter registration at the DMV design best practices
Bonus: Usability test your form
16
What is usability testing?
Usabilit...

Voter registration at the DMV design best practices
Before you launch checklist
17
Check that people completing a transact...

18
hello@civicdesign.org
civicdesign.org
@civicdesign

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