Make just culture just your culture devopsdays raleigh

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1
MAKE JUST CULTURE
JUST YOUR CULTURE
It’s not what we believe, it’s what we do, that defines
our culture.
Dan Barker
Chie...

2
Background
A just culture is a culture of trust, learning and
accountability. - Sidney Dekker
@barkerd427

3
Retributive vs Restorative
▪ Retributive
− What happened and who did it?
− Who should have stopped this?
− Blaming
▪ Res...

How Complex
Systems Fail
@barkerd427

Always in a state of
failure
How Complex Systems Fail
@barkerd427

There is no
“root cause”
How Complex Systems Fail
@barkerd427

Change creates
new failure modes
How Complex Systems Fail
@barkerd427

All actions are
gambles
How Complex Systems Fail
@barkerd427

Humans are the
solution
How Complex Systems Fail
@barkerd427

12
“Safety is not the
absence of accidents.
Safety is the presence of
defenses”
Todd Conklin
@barkerd427

13
5 Components of Mindfulness
▪ A constant concern about the possibility of failure
▪ Deference to expertise regardless o...

14
“Start where you are. Use
what you have. Do what
you can.”
Arthur Ashe
@barkerd427

Change your
language
@barkerd427

I should have -> I
did x and expected
y, but saw z
@barkerd427

Blameless
Postmortems
@barkerd427

Timeline,
Just the Facts,
Learning
@barkerd427

Feedback
@barkerd427

Information
Transparency
@barkerd427

Asynchronous
Decisions
@barkerd427

Collaboration Tools
@barkerd427

Record Meetings
@barkerd427

Empower Others to
Learn
@barkerd427

How Complex
Systems Fail,
Westrum Model,
Just Culture
@barkerd427

Role Rotations
@barkerd427

Etsy Mixer
@barkerd427

Cross-functional
Goals
@barkerd427

Don’t Blame When
Failure Occurs
@barkerd427

Where will you fail?
@barkerd427

Patience
@barkerd427

Grace
@barkerd427

If you can’t change
your org, then
change your org.
@barkerd427

34
References
▪ http://sidneydekker.com/wp-content/uploads/2018/12/RestorativeJustCultureC
hecklist.pdf
▪ https://www.ncbi...

35
Dan Barker
dan@danbarker.codes
danbarker.codes
dan.barker@rsa.com
rsa.com
@barkerd427

37
Why?
▪ Open communication and
transparency decreases litigation
▪ Aviation safety record
▪ Improve outcomes as a byprod...

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