Pi specialist, Roles & Responsibilities

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ESSENTIAL DUTIES/ ROLES & RESPONSIBILITIES
• Receives calls from the public relating to actual or suspected
poisoning by i...

ESSENTIAL DUTIES/ ROLES & RESPONSIBILITIES
• Arranges for a victim’s transportation by ambulance or
recommends that the vi...

ESSENTIAL DUTIES/ ROLES & RESPONSIBILITIES
• Develops and presents educational programs to educate
health care personnel a...

Competencies, Knowledge, & Skills
• Reading - Understands and interprets written material including technical
material, ru...

Competencies, Knowledge, & Skills…
• Interpersonal Skills - Shows understanding, courtesy, tact, empathy, and
concern, dev...

Competencies, Knowledge, & Skills…
• Planning and Evaluating - Organizes work, sets priorities, determines
resource requir...

Competencies, Knowledge, & Skills…
• Teamwork - Encourages and facilitates cooperation, pride, trust, and
group identity, ...

Competencies, Knowledge, & Skills…
• Conflict Management - Manages and resolves conflicts, grievances,
confrontations, or ...

Competencies, Knowledge, & Skills…
• Information Management - Identifies a need for and knows where or how
to gather infor...

Training new staff
• All new staff members, irrespective of background and
personal qualities, need a solid and undisturbe...

Training new staff…
Areas to be covered in training
1. Main tasks and responsibilities of the centre, user groups
2. Organ...

1. Main tasks and responsibilities of the centre, user groups
• An explanation should be given of the purpose of the centr...

2. Organization and policies
• The external and internal organization of the centre should be
described and discussed, inc...

3. Telephone service
Policies:
• Each poisons centre must establish its own policy with regard to how
enquiries should be ...

3. Telephone service…
Training at the telephone.
• The best way of training new staff for the telephone service is through...

3. Telephone service…
 Familiarize the trainee with the sources of information available for
answering enquiries;
 Expla...

4. Documentation of enquiries to the centre
• Accurate and consistent documentation of cases is fundamental for
legal reas...

5. Information sources
• A poisons information centre may have access to many different
information sources: internally pr...

6. Subject knowledge ‐ general
• An introduction to the principles of clinical toxicology should be given
during the train...

7. Subject knowledge – specific
• With regard to the specific poisoning pattern in a country or region, the
most important...

8. Up‐dating the databank
• The initial training should mainly aim at preparing new staff members for
answering telephone ...

8. Up‐dating the databank…
• It is important to educate the trainee in the critical evaluation of literature
references an...

Continuous training and education
• Clinical toxicology is an area in rapid evolution and, as with all
medical disciplines...

Ways to accomplish continuous training
1. Regular review of interesting, difficult, unclear and
controversial cases is an ...

Ways to accomplish continuous training…
3. Regular briefing of staff about new management protocols
and substance monograp...

Ways to accomplish continuous training…
6. Invited guest lectures/conferences, e.g. devoted to special
topics of particula...

Ways to accomplish continuous training…
9. Attendance at scientific meetings is crucial: it allows the staff
member to sha...

Dr. Abhimanyu Parashar
E mail: abhi.parashar29@gmail.com
Poison Information Center :
Dr. Abhimanyu Parashar
29

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