Improve your voice, improve your business.pdf

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10 TIPS TO UNLEASH THE
POTENTIAL OF YOUR VOICE
FOR SUCCESSFUL PHONE
INTERACTIONS
IMPROVE YOUR
VOICE, IMPROVE
YOUR BUSINESS

1.Adopt a good sitting
position to produce a
better voice
It is essential to adopt a good
posture!
Let's begin with the ba...

1.Adopt a good sitting
position to produce a
better voice
Bad posture automatically reduces the
volume of the chest cavity...

When you’re talking on the phone, here’s
a nice trick to project a better voice:
Stand up.
Standing puts less pressure on ...

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2.Choose the correct
tone to convey your
emotions
Let me hear your tone and I’ll tell
you how you feel!
In phone-based cus...

2.Choose the correct
tone to convey your
emotions
Emotions leak out through your tone, not
your words.
In essence, we can ...

2.Choose the correct
tone to convey your
emotions
CONFIDENCE AND ENTHUSIASM FOR SALES
In sales calls, projecting confidenc...

2.Choose the correct
tone to convey your
emotions
SMILE BOOST YOUR MOOD!
Studies have shown that even forced smiles
can bo...

Smiling often leads to more positive and
upbeat communication. Your tone becomes
warmer, and your words become more
reassu...

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3.Lower your pitch to
sound more in
command
Pitch, simply put, refers to how high or
low your voice sounds.
High-pitched v...

The key is not to drastically change your
pitch, as that may come across as unnatural.
Instead, aim to introduce slight va...

4.Modulate your voice
to sound more
interesting
Let's talk about inflection and why it's
crucial to avoid sounding monoton...

4.Modulate your voice
to sound more
interesting
Change the meaning with
inflection
Inflection is a powerful tool that can ...

This occurs when your pitch changes from a
lower to a higher note within a vowel. The
rising intonation signals that it's ...

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5.Put power on words
to emphasize the key
points
Defining power in speech
Power refers to the emphasis or stress
placed on...

By strategically stressing certain words,
you can effectively highlight key points,
convey your intentions, and ensure tha...

6.Vary the volume to
get your customer to
actively listen
The art of volume adjustment
Volume control is a crucial aspect ...

On the other hand, speaking too loudly can
be perceived as aggressive, brash, or
overbearing. It may make customers
uncomf...

7.Use pauses to allow
your customer to
reflect on your words
Pauses, often underestimated, play a
crucial role in facilita...

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Pauses also grant your customer the
invaluable gift of time to reflect on your
words. They can start making connections
be...

8.Fine-tune your speech
rate to hold your
customer’s attention
The speed at which you speak can
significantly impact your ...

8.Fine-tune your speech
rate to hold your
customer’s attention
Strategies to speak slower
Clear enunciation forces you to
...

Thoroughly prepare and practice your
content in advance. Familiarity with your
material allows you to speak confidently
an...

9.Articulate for a
better understanding
Why articulation matters
Articulation refers to the clarity with
which you pronoun...

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9.Articulate for a
better understanding
Clear articulation is a sign of
professionalism. It reflects your
commitment to ef...

Practicing these tongue twisters can help
you improve your articulation and
pronunciation, leading to clearer and more
eff...

10.Avoid filler words,
sounds and phrases to
sound more credible
The impact of filler elements
In customer service and sal...

10.Avoid filler words,
sounds and phrases to
sound more credible
DISRUPTS FLOW
Filler elements disrupt the flow of your
sp...

By consciously working to eliminate filler
elements, you'll enhance your credibility as a
speaker in customer service and ...

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IMPROVE YOUR
VOICE, IMPROVE
YOUR BUSINESS
In the world of customer service and
sales, phone interactions are the
frontline...

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