Shining a light on the dark side of community management

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Make Your Data Work For You
Shining a light on the dark side
of community management
Femke Goedhart
panagenda
Photo by Wil...

Propagating & Stimulating
usage (communication,
training, adoption, etc.)
Reporting on usage (justification)
Housekeeping
...

Photo by Clark Tibbs on Unsplash

https://indebuurt.nl/nijmegen/genieten-van/bouwdorpen-in-nijmegen~9441/3/
When
you
leave
users to
it…

Not
seeing
the
forest
for the
trees…
Photo by Steven Kamenar on Unsplash

Cleanup
Archiving
Migrations
GDPR…Photo by Inbetween Architects on Unsplash

MAKE IT ACTIONABLE…
Photo by Jungwoo Hong on Unsplash
HAVE INSIGHT…
Photo by Ugo ° on Unsplash

GDPR… a real life customer example
23K+ Communities, who is
responsible to say they
are GDPR compliant?
Dear users, are yo...

What RESTORE options do
we have in case it’s
needed…?
• Private but with members
• Private without members
• Restricted wi...

Fleeting owners syndrome…
Community ownersGDPR Hey, wait…!
You point owners at their responsibility (like GDPR) and sudden...

Some of the risks and challenges identified
• Ownerless communities, how do you determine who should take over?
• Communit...

MAKE IT ACTIONABLE…
Photo by Jungwoo Hong on Unsplash
HAVE INSIGHT…
Photo by Ugo ° on Unsplash

What is available to get analytical information?
Analytics in Connections:
• Metrics (Front end for Elasticsearch/Cognos)
...

Metrics https://<Connections URL>/metrics
So what if I want to see
all?

Server metrics
High level numbers, no
details…

Wsadmin Command
• Can get an export of community data...
– Display name and directory UUID of the user who last modified t...

Screenprints CE, KA & SA
Web session based…
Event & log based…

!
You can simply select and
copy to excel…. But only per
page so with 23K
communities this is
tedious….

MAKE IT ACTIONABLE…
Photo by Jungwoo Hong on Unsplash
HAVE INSIGHT…
Photo by Ugo ° on Unsplash

Admin tools (ICXT, CAT & DomainPatrol Social)

Challenge…
- Address users based on: Role, Activity, Seniority, etc.
- Repeatable / Scheduled
- Self-evaluating (what is h...

WHO SHOULD MANDATE:
USER or ADMIN?
(AND HOW DO YOU GET THEM TO DO IT?)
Photo by Hunters Race on Unsplash

Photo by Dylan Gillis on Unsplash

Femke Goedhart
Business Consultant
panagenda
Mail: Femke.Goedhart@panagenda.com
LinkedIn: https://www.linkedin.com/in/femk...

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