Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Telephony Skills
How to MAKE a Call &
How to ANSWER a Call
How to MAKE a Call &
How to ANSWER a Call
Remember…
Use it only When Appropriate
Immediacy and Intimacy
Already Preferred
To take Appointment
For Personal Cont...
• Who is on the Call
• From/To Where the call is
• WHEN- Timings of the call
• Why the call is made
• WHAT is the Content ...
1 of 11 Ad