Empathy at Workplace

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“Nobody cares how much you
know until they know how much
you care.”
- Theodore Roosevelt

At
Workplace
ABU ZAFOR MD. SHALEAH
Manager (HR)
Unique Group
Dhaka, Bangladesh

A Scenario
Mr. Rakib is a great HR professional, but his "people" skills hold him back. I can't see how
he'll ever be prom...

Focus Areas
• Apathy, Sympathy, Empathy
• Defining empathy
• Superiority Complex
• Emotional Intelligence
• Empathy and Pe...

Apathy, Sympathy, Empathy
"Path" means "feeling"
"A" means "not" or "no"
"Sym" means "together"
"Em" means "in"
To feel ap...

Apathy, Sympathy, Empathy in example
A person is drowning!
Apathy is, “This is not my concern!”
Sympathy is, “Oh my God! y...

Empathy
“The ability to understand what others are feeling” (Duan, 2000; Duan & Hill, 1996;
Goleman, 2006).
“The ability t...

Emotional Intelligence (EI)
The term created by Peter Salavoy and John Mayer, and popularized by Dan
Goleman in his 1996 b...

Emotional Intelligence (EI)
Central Abilities of EI:
 Identifying emotions  Evaluating how others feel
 Controlling one...

Lack of Emotional Intelligence
Lack of Emotional Intelligence may cause Inferiority Complex from:
• Negative Emotion
• Neg...

Inferiority and Superiority Complex
First appeared in Sigmund Freud and his colleague Carl Jung, Alfred Adler (founder of ...

Ways to avoid Superiority Complex
• Try to identify and embrace at least one professional strength in everyone you
work.
•...

“Empathy”
Can it be taught?
Yes. “Empathy is like muscles of human body”
Even if some of us are born with a more naturally...

Empathy at Workplace
Do you think “Empathy” is essential at workplace?
• Millennial’s desire to have meaning and authentic...

Nature, Role and Benefits of Empathy
Q. Why does it matter for us to understand the needs of others?
A. By understanding o...

Empathy at workplace
Importance
• Improve employee morale
• Build trust in professional relationship
• Helps in retaining ...

Types of Empathy
1. Cognitive Empathy (perspective-taking): Being able to put yourself into someone else’s
place, and see ...

Guidelines for Empathic Listening
• Be attentive. Be interested. Be alert and not distracted. Create a positive atmosphere...

And …
• Put aside your viewpoint, and try to see things from the other
person's point of view
• Validate the other person'...

Good Listening Rubrics
• Don’t interrupt.
• Don’t change the subject or move in a new direction
• Don’t rehearse in your o...

“I think we should talk more about our empathy deficit - the ability to put ourselves
in someone else's shoes; to see the ...

Extra:
Ten things that requires Talent
1. Attitude
2. Being coachable
3. Being on time
4. Being prepared
5. Body language
...

LET'S GET RAISED
BY
LIFTING OTHERS

References
Bar-On, R., & Parker, J. D. A. (2000). The handbook of emotional intelligence. San Francisco, CA: Jossey-Bass I...

One machine can do the work of fifty men but no machine can do the work of one extraordinary man.

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