Next Generation Digital Transformation

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1
Beyond Analog and Digital Revenue to Digital Commerce
May 2023

2
Agenda
Disclaimer: This presentation acknowledges and gives credit to the work of others. Necessary validation has been ...

3
Attribution
Licensed Under
This work is Licensed Under
No Derivative 4.0 International

4
There are four different categories of IT driven Transformation. 1st three categories
are relatively well known and, ade...

5
Strategic
Alignment
Transformation
Capability
Agile IT
Architecture
Execution
Excellence
Source: Booz & Co
Four key comp...

6
Prog. Mgmt.
Governance
Performance
Mgmt.
Lacking Ad-hoc Competitive Best-in-Class Differentiated
Transition
Mgmt.
Vision...

7
Application
Architecture
Business
Architecture
Source: Booz & Co
Infrastructure
Architecture
Data/Information
Architectu...

8
IT Maturity
Business Silos
Standardised
Technology
Optimised Core
Business
Modularity
Percentage
Of
Investment
(0
–
100%...

9 Source: Booz & Co
IT Transformation projects are massively complex and highly disruptive to long-standing business proce...

10
Digital Transformation is :
• Front-office, customer-facing, and demand-generating or generates
Revenue. They're the bu...

11 Source: BCG
Applications
Speed& Cycle
Time
Methodology
and Tools
Skills
Customer to
Business
Business to IT
IT to IT
IT...

12
2011 - 2015 2020 - To date
2015 - 2019
Revenue Generation
OPEX Reduction
Fulfilment & Demand Centric
SMAC as Enabler
CX...

13
• Simple
• Ubiquitous – universal access to services and apps by consumers and enterprises
• Personal
• Affordability –...

14
Disruption across industries by digital evolution is swift and deadly
• It is operating at the speed of thought
• It tu...

15
• A ”True Digital Business” doesn’t suffer from the restriction of infinitesimal
growth because any increase in increme...

16
Digital Transformation
Efficiency Dividend to Rev Gen.
Key Message
• The Economics of Digital Transformation has anothe...

17
Digital Transformation
Comp.
Internal
Services
Focus
External
Traditional IT
Technical Capability
• Mapping of IT Capab...

18
Digital Transformation
Transformed
Analog
Customer
Exp
Digital
Silos
Legacy Ops Efficiency
• Mapping of Customer Experi...

19
Digital Transformation
Core Components and Enablers
Source: Gartner, HBR.
Strategy
Digital
User
Experience
Design
Meani...

20
Social Mobile
Big Data/
Analytics
Cloud
• Four major technology
drivers aka SMAC
(Social, Mobile, Big Data
Analytics, C...

21
Channels (SMW) &
Customer Platform
IoT RPA
Digital Twins
AI & Big Data/
Analytics
Cloud &
Devops
Ecosystem
Integration
...

22
IT Maturity
Business Silos
Standardised
Technology
Optimised Core
Business
Modularity
Percentage
Of
Investment
(0
–
100...

23
Finance
(Transactions)
Customer
(Engagement)
Internal (Ops.)
Learning,
Culture
&
Infrastructure
Rapidly Changing Custom...

24 Source: Creating Corporate Advantage , David J. Collis & Cynthia A. Montgomery
Structure,
System
&
Procedure
Linkages
&...

25
Disclaimer: This presentation acknowledges and gives credit to the work of others. Necessary validation have
been taken...

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