AI for HCI – could this be a better title if I’d asked ChatGPT

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AI for HCI
could this be a better title if I’d asked ChatGPT
Alan Dix
https://alandix.com/aibook/ @alanjohndix
HCI for AI
...

today I am not talking about …
• qualitative–quantitative reasoning
• deep digitality and digital thinking
• next generati...

plugs

This project has received funding from the European Union’s Horizon Europe research and innovation programme under
Grant A...

personal interest
some examples

AI and User Interaction
Ethics
Human
like
Computing

Ethics
Human
like
Computing
intelligent interfaces
appropriate intelligence
AI & error

Ethics
Human
like
Computing
autonomous vehicles
smart houses
using ChatGPT

Ethics
Human
like
Computing
A-B testing
layout design
surrogate users
heuristics & guidelines

Ethics
Human
like
Computing
XAI
visualization
hidden values

Ethics
Human
like
Computing
AI
helping
UI
UI
helping
AI
front-end user-facing
back-end developer-facing

Ethics
Human
like
Computing
synergistic
interactions
hybrid human–AI

hybrid human–AI
Ethics
Human
like
Computing
synergistic
interactions
hybrid AI
working with
UX designers
hybrid AI
working...

Ethics
Human
like
Computing
synergistic
interactions
focus

is AI different?
the three Cs:
complexity
(un)certainty
co-adaptation

touchstone phrases
alien intelligence
not as we know it
appropriate intelligence
fitting within interaction framework
opti...

styles of collaboration
Servant – we tell AI what to do (explicitly)
Master – AI tells us what to do, e.g. Uber
Symbiosis ...

interacting with AI
from adaptive websites to semi-autonomous cars ...
think about abilities (function allocation)
– rote ...

design for interacting with AI
some heuristics ...
deterministic ground
– knowing what may change
appropriate intelligence...

deterministic ground

deterministic ground ... for menus
David
Mary
Florence
Adrian
Andy
Brian
Charlotte
Colin
David
Devina
. . .
Message
adapti...

Adrian
Andy
Brian
Charlotte
Colin
David
Devina
Elizabeth
Florence
George
. . .
Message
deterministic ground ... for menus
...

appropriate intelligence

rules of standard AI interfaces
1. it should be right as often as possible
2. when it is right it should be good

rules of appropriate intelligence
1. it should be right as often as possible
2. when it is right it should be good
3. when...

onCue
• intelligent ‘context sensitive’ toolbar
• sits at side of the screen
• watches clipboard for cut/copy
• suggests u...

20 21 22 23
25 24 20 17
7 7 3 7
the dancing histograms very useful a
ing out some of the textile sites yo
x's page at http...

incidental interaction

beyond intention 31
car courtesy lights
• turn on
– when doors unlocked/open
• turned off
– after time period
– when engin...

beyond intention 32
shopping cart
goods in shopping cart analysed
e.g. Amazon books
used to build knowledge about books
pe...

beyond intention 33
onCue
‘intelligent’ toolbar
– appropriate intelligence
make it good when it works
don’t make it hard o...

beyond intention 34
continuum of purpose
press light switch
intentional
expected walk into room expecting lights to switch...

two tasks
primary task
– current focus of attention
– may directly include AI
secondary task
– supported by sensing
– may ...

synergy
cooperation and adaptation
adapting AI for human interaction
adapting user interfaces for AI
AI

adapting AI for interaction
full automation – best/safe
human in the loop – suggest and inform

In Concert

collating notices
several newspaper notices for each concert
semi-automated grouping:
– liberal suggestions
– conservative...

adapting interaction for AI
‘best’ UI – short term gain
epistemic interaction – long term gains

temperature
setting buttons
20°
17°
current
temperature
target
temperature
“currently
heating” icon

“I want it
cooler”
button
“I want it
warmer”
button

20°
17°
more information
for adaptation

epistemic action
wondering
what’s inside?
just
peek

document results – option 1 – scroll
scroll down
to see
more results

document results – option 2 – accordion
press ‘+’
to expand
interesting
items

which option? – epistemic interaction …
scroll accordion
A-B user testing
scroll a little better
accordion gives more data...

design for interacting with AI
deterministic ground
– helping users know what may or may not adapt
appropriate intelligenc...

big lessons
primary and secondary tasks
good AI+HCI
not about developing the most accurate AI
but creating most effective ...

AI for HCI HCI for AI
Alan Dix
https://alandix.com/aibook/

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