Skills for a High Performing Civil Service - OECD, Daniel Gerson

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SKILLS FOR A HIGH
PERFORMING CIVIL
SERVICE
Daniel Gerson, Project Manager, Public Employment
and Management

The problems that
civil services are
trying to address are
increasingly
interdependent and
multi-dimensional,
within socie...

The systems
and tools of
governance are
increasingly
digital, open and
networked
… technological change and networks
citiz...

… are changing the skills needed in the
civil service.
What is needed are
civil servants with
skills to address
increasing...

Skills for a high performing
civil service

Professional, strategic and innovative
Policy Development
Working with
Citizens
Commissioning and
Contracting
Managing thr...

SIX CORE SKILLS AREAS FOR
PUBLIC SECTOR INNOVATION
7
Iteration
Data literacy
User centred
Curiosity
Storytelling
Insurgenc...

Policy skills
Professional
Expertise
Law and regulation, economics, political
science, public administration, statistics, ...

Citizen engagement and
service delivery
Professional
Expertise
Public relations, communications,
marketing, consultation, ...

Commissioning and
contracting
Professional
Expertise
Contract design and management, procurement,
business management, com...

Managing through networks
Professional
Expertise
Stakeholder relations, partnership development,
knowledge management and ...

Building a highly-skilled civil service…
12
1. Determine
•What are the needed skill sets and where are the gaps? How can t...

Determining skills needs
Competencies
highlighted in
competency profiles
(OECD 35, 2016)

Identifying needed skills and skills gaps
Iteration
Data literacy
User centricity
Curiosity
Storytelling
Insurgency
Percep...

Attracting and recruiting the right skills
Elements highlighted in civil service recruitment material, 2016

Attracting and selecting the talent needed in
the civil service
UK fast stream’s 15 schemes
https://www.faststream.gov.uk/

Developing skills
Training priorities of OECD central public administrations, 2016

Developing skills and building learning
cultures
Self Service, Co-Lab, Academy: from initiation to expert support at
Belgi...

Using skills
0 5 10 15 20 25 30 35
Other
Inclusion
Harassment
Skills match
Effectiveness of HRM systems
Impacts on employe...

Using the skills employees have in the
most effective ways
Denmark’s national
innovation internship
Australia’s Talent
Man...

Professional Strategic Innovative
• Qualified,
• Independent,
• Values-driven,
• Ethical
• Outcomes-driven
• Evidence-base...

• Developing principles to guide the development of
professional, strategic and innovative civil services in
OECD countrie...

THANK YOU
@danieljgerson
Daniel Gerson
oe.cd/pem
daniel.gerson@oecd.org

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