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3 reasons why you
should embrace
(negative) customer
feedback
@canhoto
www.anacanhoto.com
© Ana Isabel Canhoto 2015
My name is Ana Canhoto.
I am a marketing
academic, teaching and
researching the role of
digital technology and
digital inf...
You wish customers had only good things to
say about your company.
© Ana Isabel Canhoto 2015
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