The Civic Roadmap: Accessible Tools and Inclusive Dialogue

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FINAL REPORT
THE CIVIC ROADMAP
2024
Empowering Hamilton Residents & Citizen Appointees
Through Accessible Tools and Inclus...

Acknowledgments..............................................................................................................

Acknowledgements
1

As a project group focused on enhancing civic engagement and onboarding processes in Hamilton, we
a...

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MeetOurTeam
2
FINAL REPORT
Owen Vernon
McMaster University
Honours BA, Political
Sciences, Level IV
vernoo1@mcma...

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ExecutiveSummary
This report explores the findings and recommendations from our project, which aimed to improve civic
enga...

ExecutiveSummary
4
Key Findings
From our dialogue events and survey, we identified several recurring themes:
Many appointe...

Context
Introduction to CityLAB
CityLAB is Hamilton’s innovation hub, fostering collaboration between students, academic l...

ProblemStatement
This project addresses a pressing issue: the barriers to effective citizen engagement with Hamilton’s
Cit...

FALL 2024
ConnectiontoCityof
HamiltonPriorities
This project's goals align directly with the City of Hamilton and the City...

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OurGoals
Our project aims to streamline and improve how Hamilton residents engage with City Council and
participate in loc...

PrinciplesofCommunity
Engagement
Our project reflects McMaster University’s Principles of Community Engagement: relationsh...

FALL 2024
IncorporatingI.D.E.A.
10
Inclusivity, Diversity, Equity, and Accessibility (I.D.E.A.) were core guiding principl...

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IncorporatingI.D.E.A.
Specific Examples of I.D.E.A. in Action
FINAL REPORT
Survey Design: The survey was crafted...

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DialogueEvents
Overview and Purpose
“...dialogue is something more of a common participation, in which we are no...

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DialogueEvents
FINAL REPORT
To attend our event, we encouraged all participants to sign up in advance to account...

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DialogueEvents
Discussion Guidelines
Our team held a brief discussion at the beginning of each event to outline ...

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FINAL REPORT
Event Structure
The first session of our dialogue event was held to gather Hamilton residents with ...

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DialogueEvents
FINAL REPORT
Discussion
Below is an outline of some key discussion prompts facilitators encourage...

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DialogueEvents
FINAL REPORT
AppointeeOnboardingDialogue
Event Outline
The onboarding process for citizen appoint...

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Discussion
Below is an outline of some key discussion prompts facilitators encouraged participants to discuss
their experi...

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DialogueEvents
FINAL REPORT
19
AppointeeOnboardingDialogue
The next set of questions asked participants about th...

Toolkit Activity
Following the discussions, participants engaged in an interactive activity to test and provide feedback
o...

Small Group Discussions
We had approximately 25 attendees, representing a range of demographics, including young
professio...

The dialogue event brought together 10 citizen appointees from a diverse range of committees.
Participants ranged from new...

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Survey Distribution
To complement the qualitative insights from the dialogue, we distributed a survey to the appointees.
T...

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FINAL REPORT
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Scope&Boundaries
In-Scope
Final Deliverables: The project involved creating the Resident Engagem...

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FINAL REPORT
25
Recommendations
ResidentEngagementToolkit
Increasing Accessibility
Multiple Languages: To enhanc...

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FINAL REPORT
26
Recommendations
The Application Process
Automatically Saving Online Application: We recommend im...

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FINAL REPORT
27
Recommendations
Adapting Procedural Handbook
Including a ‘Key Terms’ Resource: To enhance the Pr...

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FINAL REPORT
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LessonsLearned
Identified Design Accessibility Challenges
An important lesson we learned was rec...

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FINAL REPORT
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LessonsLearned
Management Skills
Another important lesson we learned is the value of strengtheni...

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FINAL REPORT
30
Conclusion
Our project sought to address critical barriers in civic engagement and onboarding pr...

ACORN Canada. (2022). Digital divide survey: Assessing access and literacy
among low-income Canadians. ACORN Canada. Retri...

FALL 2024
Appendix
FINAL REPORT
EngagementToolkitSurvey
Figure 1: How would you rate the overall clarity of the toolkit?
(...

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Appendix
FINAL REPORT
EngagementToolkitSurvey
33
Figure 3: How understandable is the language used in the toolki...

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Appendix
FINAL REPORT
EngagementToolkitSurvey
34
Figure 5: What sections of the toolkit did you find most useful...

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Appendix
FINAL REPORT
EngagementToolkitSurvey
Figure 8: Do you think this toolkit would improve your experience ...

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Appendix
FINAL REPORT
AppointeeOnboardingSurvey
36
Table 1: What committee, sub-committee, or task force are
you...

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Appendix
FINAL REPORT
AppointeeOnboardingSurvey
37
Table 3: What improvements, if any, would you suggest for the...

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Appendix
FINAL REPORT
AppointeeOnboardingSurvey
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Table 4: Can you describe your onboarding experience?

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Appendix
FINAL REPORT
AppointeeOnboardingSurvey
Figure 9: How would you rate your overall experience with the
on...

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Appendix
FINAL REPORT
AppointeeOnboardingSurvey
Figure 11: Which areas of the onboarding process did you find un...

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Appendix
FINAL REPORT
AppointeeOnboardingSurvey
41
Table 5: If you answered YES to the previous question (as dep...

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Appendix
FINAL REPORT
AppointeeOnboardingSurvey
42
Table 6: Do you have any additional comments or suggestions
r...

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DialogueEventPromotionalMaterial

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DialogueEventPromotionalMaterial

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DialogueEventMaterials

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DialogueEventMaterials

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DialogueEventMaterials

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Appendix
ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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ResidentEngagementToolkit

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Appendix
RecommendationsReport

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RecommendationsReport

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RecommendationsReport

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RecommendationsReport

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RecommendationsReport

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RecommendationsReport

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RecommendationsReport

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Appendix
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