Digital Inclusion Program Sustainability: Documenting Lessons, Shar...

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#16NTCdi | @DKLinn | @SmartChicago
Denise Linn, Program Analyst for the Smart Chicago Collaborative
#16NTC | March 25, 201...

Background on this session:
Here are the session notes: http://po.st/di-16NTC
Here is the session hashtag: #16NTCdi
This s...

First, let’s celebrate the Fellows!
#16NTCdi | @DKLinn | @SmartChicago

About Me
I work for the Smart Chicago Collaborative and I manage the Connect
Chicago initiative.
I’m an AmeriCorps VISTA a...

The Smart Chicago Collaborative
is a civic organization devoted
to improving lives in Chicago
through technology.
#16NTCdi...

About Smart Chicago Collaborative
We were founded in 2011 by the City of Chicago, The Chicago Community
Trust & the MacArt...

Digital Inclusion
Best Practices & Sustainability
#16NTCdi | @DKLinn | @SmartChicago

Digital Inclusion isn’t just
….the “homework gap”
….the % of at-home broadband adoption
….securing faster networks for you...

Digital Inclusion
Closing the gap that exists between those
that have the access to today’s standard
Internet & technology...

Digital Inclusion Programming Features
Access programs (reduced or free monthly
subscriptions, hotspot lending, public Wi-...

Three levels of sustainability to address:
1. Digital Inclusion Project Sustainability: Are we addressing
a true need? Do ...

Digital Inclusion Lessons
Tap into national communities & resources (ex: Community Connectivity
Initiative out of the NTIA...

The Challenges for
Preserving & Transitioning
Fellowship Work
#16NTCdi | @DKLinn | @SmartChicago

Challenge #1: Inventorying &
Organizing a Year of Work
Each fellow cited multiple types of content
they have used to docum...

Challenge #1: Inventorying &
Organizing a Year of Work
Take time now to centralize your work &
create “meta documents.”
#1...

Challenge #2: Passing off
relationships
“...having the partners transition the trust
to another person might be a challeng...

Challenge #2: Passing off
relationships
If possible, pass off relationships in
person. Do your best to capture & share
tac...

Challenge #3: The Unknown
Hand-off
Most Fellows are transitioning their
personal project to either “the institution
in gen...

Challenge #3: The Unknown
Hand-off
When in doubt, customize your transition
material for someone with zero familiarity
wit...

Challenge #4: Avoiding
Institutional Overload
“People are already very busy...layering
new responsibilities on them would ...

Challenge #4: Avoiding
Institutional Overload
If possible, break your project into smaller,
contained pieces for people to...

Challenge #5: “The work isn’t
done.”
“I am still implementing ideas & I have yet
to determine if they will be successful
e...

Challenge #5: “The work isn’t
done.”
The definition of success is not always
accomplishing exactly what you initially set
...

Frameworks + Tips for
Preserving & Transitioning
Fellowship Work
#16NTCdi | @DKLinn | @SmartChicago

The best thing you can do to
smooth out transitions and
sustain your work?
On day #1, build documentation &
openness into ...

What we do at Smart Chicago:
We have a constantly updated internal operations manual
Slack + Dropbox + Google docs Integra...

A Framework for Transition Planning
Records of your work Narrative of your work
organize +
prioritize
customize
Emails
Pro...

A Framework for Transition Planning
Records of your work Narrative of your work
organize +
prioritize
customize
Emails
Pro...

Tip: Create a Comprehensive Artifact
A comprehensive artifact (ex: book or report) of your fellowship would have:
❏ Person...

Tip: Create a Short, Shareable Artifact
You can create a short, shareable artifact of your fellowship to compliment
your c...

Tip: Ask for feedback
Don’t be afraid to ask partners for feedback.
The checklist:
❏ Ask about your work style, collaborat...

Big-picture goals beyond your host organization:
Think of yourself. Get what YOU need out of you fellowship transition!
Ke...

Questions
#16NTCdi | @DKLinn | @SmartChicago

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