The Simple Drawing Way To Map Business Processes

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CITOOLKIT
Process Mapping
The Simple Drawing Way To Map Business Processes
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Definition
A Process Map is a graphical representation of the process.
It illustrates the chronological sequ...

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Definition
It is a simple ways of making sense of what happens or should happen in a
process.
Process Mappin...

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Characteristics of Process Maps
Process Mapping 4
Provides a mechanism for analyzing and
studying processes
...

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Characteristics of Process Maps
The preparation of a process map is not a solution by itself.
It will howeve...

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Uses
Process maps helps identifying process variation, waste and non-value
adding activities.
Process Mappin...

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Benefits
Process Mapping 7
Identifies problem areas and
opportunities for process
improvement
02
Helps under...

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Benefits
By analyzing processes, we will be able to:
Process Mapping 8
Cost Delivery
Quality
Customer
Satisf...

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Benefits
Process Mapping 9
Process Optimization
The measurement and improvement of the process variables
res...

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Benefits
Process mapping can provide inputs to other continuous improvement
techniques such as . . .
Process...

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Process Perspectives
Three Process Perspectives . . .
Process Mapping 11
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What the process
really...

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Process Mapping Techniques
There are different techniques to map a process . . .
Process Mapping 12
All thes...

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Process Mapping Techniques
Process Mapping 13
Simple Drawing Process Map
Only uses arrows and boxes to repre...

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Process Mapping Techniques
Process Mapping 14
SIPOC Map
A high-level summary of the process that lists suppl...

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Process Mapping Techniques
Process Mapping 15
Flowchart
Provides a detailed view of the “should-be” process ...

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Process Mapping Techniques
Process Mapping 16
Opportunity Map
Helps identifying waste, delays and other non-...

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Process Mapping Techniques
Process Mapping 17
Process Sequence Chart
Provides a way to identify the non-valu...

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Process Mapping Techniques
Process Mapping 18
Step
#
Time
IN MINS
Distance
IN METERS
Process description
Pro...

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Process Mapping Techniques
Process Mapping 19
Value Stream Map
Used to prioritize improvement opportunities ...

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Process Mapping Techniques
Process Mapping 20
Flow Diagram
Depicts patterns of movement of product, material...

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Process Mapping Techniques
So which process mapping technique is best?
Process Mapping 21

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Process Mapping Techniques
It depends on what you want to achieve . . .
Process Mapping 22
Simply presenting...

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Process Mapping Techniques
From this point until the end of the material, we will use the simple drawing
pro...

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Simple Drawing Process Map
Simple drawing is the most basic form of process maps which uses only
boxes and a...

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Example – Doing the Laundry
Process Mapping 25
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Select
settings
10
Sort
laundry
40
Add
detergent
20
Load
w...

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Process Levels
Just like real maps, process maps can be created for different levels in the
organization.
Pr...

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Process Levels
Every business process can be described at different levels of detail.
1 2
1.1 1.3
1.2
1.1.1 ...

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Process Levels
Process Mapping 28
SUB-SUB PROCESS
CORE PROCESSES L1
SUB PROCESS L2
L3
DOWN TO THE TASK LEVEL

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Process Levels
The level of detail varies depending on the needs.
Process Mapping 29
Seeing the big picture ...

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Process Levels
Work at the level that makes sense for your situation.
Process Mapping 30
Level 1
Highest-lev...

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Example – Making Orange Juice
The following is a process map for making orange juice. This process may be
pa...

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Example – Repairing a Defective Unit
This is a process map for repairing a defective unit after received by ...

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Example – Repairing a Defective Unit
So far, only one process step has been mapped to a second level.
Proces...

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Example – Repairing a Defective Unit
Notice the rework loop which occurs when it is discovered during testin...

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Vertical vs. Horizontal Expansions
Process Mapping 35
Sub process
Vertical expansion
Detailed process
Horizo...

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Horizontal Expansion
The amount of detail varies depending on the needs.
Steps taken when things go
wrong
Th...

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Horizontal Expansion
Process Mapping 37
Makes a process map easier to create and interpret and useful when t...

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Example – Can Making Process Map
Process Mapping 38
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Drawing cups
120
Form & flange necks
100
Drying insid...

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How Much Detail is Needed?
Process maps can quickly become long and complicated when there is
much detail to...

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Other Process Mapping Formats
Process Mapping 40
Time-function Mapping
Flow Dept. X Y KPI Time
Process Map T...

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Time-Function Mapping
A process map with the time added on one
axis and the function on the other axis.
Can ...

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Example – Waiting Time to Repair Defective Units
Process Mapping 42
Troubleshoot
to locate
the problem
Recei...

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Process Map Table
More information can be displayed in process
maps such as . . .
The time it takes to perfo...

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Example – Hotel Check-Out
Process Mapping 44
Process flow Description Department Responsible Inputs Outputs ...

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Input Variables
One of the main benefits of a process map is to identify key process input
variables that ca...

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Input Variables
Identify all factors that are present for each of the process steps, including
the . . .
Pro...

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Input Variables – Noise Factors
Process Mapping 47
N
Uncontrollable, costly or preferably not to
be controll...

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Input Variables – Standard factors (SOPs)
Process Mapping 48
Have been standardized according to some
operat...

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Input Variables – Design Factors
Process Mapping 49
The controllable factors that can be
adjusted and contro...

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Input Variables
Process Mapping 50
There is a fourth factor! the ‘never thought of before’ factors

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Example – Process an Expense Report
Process Mapping 51
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Prepare expense
report
Employee
20
Approve
and Sig...

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Example – Making Coffee
The following is an example of a process map that details the steps
required for pre...

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Steps for Constructing a Process Map
Process Mapping 53
Gather the team and ensure everyone is clear on the ...

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Steps for Constructing a Process Map
Process Mapping 54
Agree on the mapping technique and the scope and bou...

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Steps for Constructing a Process Map
Process Mapping 55
Generate the ‘As-Is’ process map by identifying all ...

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Steps for Constructing a Process Map
Process Mapping 56
Add further details as necessary, and classify the i...

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Steps for Constructing a Process Map
Process Mapping 57
Analyze the mapped process to identify problem areas...

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Steps for Constructing a Process Map
Process Mapping 58
Build the ‘Should-Be’ process map that corrects the ...

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Hints
Process Mapping 59
Clarify process
boundaries
Use brief
description to
describe each
activity
Number y...

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Potential Pitfalls
Process Mapping 60
Mapping without a
clear purpose
Not verifying the
facts
Lost in the de...

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Further Information
Process Mapping 61
It’s always recommended to walk the
process before you draw your
proc...

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Further Information
Supportive Questions . . .
Process Mapping 62
Are things done in the right
sequence?
Are...

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Further Information
If several people are going to chart the
processes, design a template to ensure
that one...

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Further Information
Common Process Problems . . .
Process Mapping 64
Long cycle times
Too many inspections
E...

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Further Information
What do we think of a process is not necessary what it actually is . . .
Process Mapping...

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CITOOLKIT
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www.citoolkit.com

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