Information literacy in a volunteer workplace: the case of hyperloc...

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Information literacy in a volunteer
workplace: the case of hyperlocal
government in Scotland
Presentation by Professor Haz...

http://hazelhall.org
@hazelh
Slides on SlideShare at
http://slideshare.net/hazelhall

Information literacy for democratic
engagement (IL-DEM)
What are the practices of elected,
unpaid community councillors in...

IL-DEM team and funding
Hazel Hall Peter Cruickshank Bruce Ryan

Hyperlocal democracy in Scotland
Community councils
1,100 active in Scotland across 32 local authorities
‘employing’ ~10,...

http://www.communitycouncils.scot/community-council-finder.htmlhttp://www.communitycouncils.scot/community-council-finder....

Hyperlocal democracy in Scotland
Limited powers

Hyperlocal democracy in Scotland
‘Schemes’ specify roles and responsibilities
Community councils are NOT bodies of govern...

http://www.edinburgh.gov.uk/downloads/file
/1477/scheme_for_community_councils
http://www.edinburgh.gov.uk/downloads/file
...

http://www.edinburgh.gov.uk/downloads/file
/1477/scheme_for_community_councils
http://www.edinburgh.gov.uk/downloads/file
...

http://www.ntbcc.org.uk/about/http://www.ntbcc.org.uk/about/

Community councillor known challenges
A volunteer unpaid ‘workforce’
Elections uncontested
Vacancies unfilled
Insuffici...

Information sharing
No/low/outdated information skills
Unmediated and mixed channel information
interactions
Ambiguity ...

Primary research questions 1-3
How do community councillors…
Access and understand information on their duties and
rights...

Supplementary research questions 4 & 5
Training
Where do future efforts need to be directed to improve
the information sk...

Final supplementary research question 6
Impact of community councillors’ information
literacies
How do community councill...

Empirical work
Semi-structured interviews
19 participants in 1-hour interviews
5 themes
Information literacy, behaviour...

SCONUL model to guide data collection
For example, data collected to address RQ1 align
with pillars 3 and 4
How do you go...

Activity Theory to guide data analysis
https://www.slideshare.net/HazelHall/exploring-information-
literacy-through-the-le...

Main findings: RQs 1 and 2
RQ1
Community councillors learn about their roles primarily
through materials supplied by loca...

Main findings: RQs 3 and 4
RQ3
High attention to provenance and authority of
information to be disseminated to citizens
...

Main findings: RQ5
RQ5
Just one local authority specifies means by which the
public library service supports community co...

Main finding: RQ6
RQ6
Community councillors’ information literacies contribute
to building and support of citizenship

Key issues and implications
Low social media skills and use
With associated impact on assessing information needs
of citi...

IL-DEM project recommendations
Training
Lobby, audit, delivery
Perception of information skills
Value to role to be emph...

Find out more
Community, knowledge, connections web site
 https://community-knect.net/
Recent papers
 Hall, H., Cruicksh...

Information literacy in a volunteer
workplace: the case of hyperlocal
government in Scotland
Presentation by Professor Haz...

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