How can I get rid of paper in my business processes?

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©2014, AIIM, http://info.aiim.org/paper-wars
How Can You Get Paper out of
Your Business Processes?

AIIM Vision:
Information at work that is simple, secure, and
available anywhere, anytime, and on any device.
©2014, AII...

AIIM’s mission is to improve organizational
performance by empowering a community of leaders
committed to information-dr...

The best collection of content and tutorials in the world on the
intersection between information and process.
US$169/ye...

Agenda
● Looking Ahead to 2020
● The Big Bang – 3 Key Market Disrupters
● Déjà vu
● Paper Persistence
● Legal Limbo
...

The Big Bang

CONSUMERIZATION is transforming what users
expect from applications and how we deliver them.
We are now in the era of us...

CLOUD AND MOBILE are creating an expectation of
anywhere, anytime access and transforming how
we engage with customers a...

THE INTERNET OF THINGS is generating massive
amounts of new data and information, creating
enormous new challenges and o...

The Impact…“Our processes are broken, we are
buried in information and it is killing our ability to
satisfy our customer...

How do I turn Information Chaos into Information
Opportunity?

Déjà vu - 1
PAPER PERSISTENCE
12
WANT A (FREE) COPY
OF THE ORIGINAL
RESEARCH?
Click HERE…
http://info.aiim.org/pape...

13
How many of the documents that you scan would you
say are “born digital“ (unchanged from printer to
scanner)?
• For...

Agenda
● Looking Ahead to 2020
● The Big Bang – 3 Key Market Disrupters
● Déjà vu
● Paper Persistence
● Legal Limbo
...

Déjà vu - 1
PAPER PERSISTENCE
15
PAPER PERSISTENCE
©2014, AIIM, http://info.aiim.org/paper-wars

Paper reduction improving, but slowly.
Would you say that the consumption of paper and/or number of
photocopies in your ...

A lack of management commitment.
Do you have a specific policy or maxim to “Drive paper out of the
business”?
Only 35% ...

Change management -- organizational.
Why do you think there is still paper in so many of your business
processes? (Max T...

Zombie paper – the Walking Dead
19
How many of the documents that you scan would you
say are reprinted from the scanned...

Déjà vu - 1
PAPER PERSISTENCE
20
LEGAL LIMBO
©2014, AIIM, http://info.aiim.org/paper-wars

We haven’t dealt with the skeptics.
Which departments in your organization would you say are the
most resistant to the i...

Back office still an automation back water.
Which of the following do you still mostly send out as paper?
62%
37%
33% ...

How many of the documents that you scan are destroyed
23
after scanning?
• For 61% of orgs, half or more of scanned doc...

Déjà vu - 1
PAPER PERSISTENCE
24
INPUT IRREGULARITY
©2014, AIIM, http://info.aiim.org/paper-wars

Input adhocracy reigns supreme.
9% 9% 18% 19% 45%
Scan “at the
door” or
Digital
mailroom
Dedicated
scan in
advance...

Example -- Invoices coming in as digital…
What percentage of your incoming invoices would you say arrive
electronically ...

…And being processed as paper.
How do you generally deal with invoices, purchase orders and
forms that arrive as PDF att...

Agenda
● Looking Ahead to 2020
● The Big Bang – 3 Key Market Disrupters
● Déjà vu
● Paper Persistence
● Legal Limbo
...

Déjà vu - 1
PAPER PERSISTENCE
29
CLOUD CRAZINESS
©2014, AIIM, http://info.aiim.org/paper-wars

Mobile capture a high priority…
In your organization, what proportion of employees do you
see/expect to see using iPads,...

…but still at an early adoption stage…
9% 25% 34% 33%
Required
option for all
processes
Keen to
exploit
Recognize
...

and viewed primarily as decentralized capture.
Are forms and documents currently captured in any of the
following places...

Mobile means more than phones.
1960 1970 1980 1990 2000 2010
Console Terminals PC Laptop Notebook
Source: George Parapa...

But linked cloud capture strategies still hazy.
What is your strategy for cloud deployment of capture?
15% already
usin...

Déjà vu - 1
PAPER PERSISTENCE
PERPLEXING PROCESSES
35
©2014, AIIM, http://info.aiim.org/paper-wars

Paper-free processes – a long way to go.
Would you say that the amount of paper flowing through your
business processes ...

Paper-free processes – a long way to go.
How would you describe the decision-making process as regards
moving processes ...

Apply the lessons learned.
What are the key lessons have you learned so far from your
paper-free processes?
Capture as ...

Déjà vu - 1
PAPER PERSISTENCE
39
MASH-UP MADNESS
©2014, AIIM, http://info.aiim.org/paper-wars

Structured/unstructured info combining.
40
“Unstructured data (or unstructured
information) refers to information that ...

More and more intelligence in the device.
41
Bundled software --
PaperStream IP
(TWAIN/ISIS) Driver,
Software Operati...

Think about capture as a governance play.
42
“Information governance, or IG, is
the set of multi-disciplinary
structur...

The MFPs are now serious about ECM.
Example -- Lexmark
Date Company Price Capability
2010 Perceptive $280M ECM
2011 Pa...

Agenda
● Looking Ahead to 2020
● The Big Bang – 3 Key Market Disrupters
● Déjà vu
● Paper Persistence
● Legal Limbo
...

Focus on software.
How do you think your organization's spending on the following products and
applications in the next ...

Business
Value
80% People
15%
Process
5%
Technology
People-centric investments
• Identify better opportunities
an...

Focus on processes.
What were the main difficulties you encountered in these
paper-free process projects? (Max THREE)
5...

Become a domain expert.
What are the most prominent inhibitors to achieving sales
quota?
13%
16%
21%
24%
26%
Insuf...

• Consumerization
• Cloud and mobile
• Internet of things
The Big
Bang
• Paper reduction improving
• A lack of mgmt ...

Déjà vu - 1
PAPER PERSISTENCE
50
WANT A (FREE) COPY
OF THE ORIGINAL
RESEARCH?
Click HERE…
http://info.aiim.org/pape...

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