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Surviving or Thriving in a Consumer Directed 
World? – Governing and Leading 
Organisational Change 
Shaping Our Future 
N...
22/10/2014 
Surviving or Thriving in a Consumer 
Directed World? © Carrie Hayter Consulting 
2
Workshop Outline 
• Personalisation of Social Care 
– Narratives and Research 
– Perspectives of different stakeholders an...
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