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Coping with chatbot service failure
Dr. Ana Isabel Canhoto
Brunel University London
September 15th 2020
www.anacanhoto.com...
AI-powered customer service bots
• 2 out of every 3 digital customer interactions
involves a bot
• More than 300,000 activ...
AI-powered customer service bots
© Ana Isabel Canhoto, 2020
• Public sector…
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