Contextual Support of social engagement and reflection on the web

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Contextual support for social engagementand reflectionon the Web<br />Christian Glahn<br />

Lifelong learning<br />

Lifelong learners =Knowledge workers<br />Steward, 1997<br />

Specialized<br />Experts<br />Knowledge workers<br />Information<br />Flexible<br />Competences<br />

Self-controlled<br />Unguided<br />Knowledgeworkers’learning<br />Unstructured<br />Embedded in practice<br />

Incidental learning<br />

How to supportincidental learningof knowledge workers?<br />

Reflection is essential forthe learning of practitioners<br />Schön, 1983<br />

Feedback is related toits context<br />Ley & Young, 2001<br />

Design-research studies<br />

team.sPace<br />Action counter<br />Performance chart<br />Glahn, Specht, & Koper, 2009<br />

team.sPace results<br />Action counter<br />Performance chart<br />

team.sPace results<br />

ReScope<br />Glahn, Specht, & Koper, 2008<br />

ReScope results<br />Context factors<br />Reflection types<br />

Insights from the studies<br />

Feedbackcontextualizesreflection<br />

Design principles for feedback<br />Perspective principle<br />Contrast principle<br />

Incidental learning of knowledge workers can be supported through feedback ...... if this feedback offers a meaningful per...

Thank you <br />

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