Jay's informal learning research deck

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Informal Learning Reference Deck

These are my presentation slides. Take the ideas but credit the
source. If you make mone...

Topics
Big Picture Work
Challenges Change
Community History
Three Things Schooling
Infor...

personal professional

Processes for Informal Learning Project

Problem/case Registration
FAQ Application
...

personal professional

Learn Informally
objectives
• foundation
◦ understand ...

World of PULL
Humanism
People ﬁrst

Mechanical Complex

Industrial Organic

WORKPLACE
Mechanical, Networked,
Taylorism, Complex,
Push, Alive,
Predictable Surprises ah...

Me. Us.

Faster, faster, faster

Now
1970

Prospering in a Topsy-turvy World
Top-down becomes inside-out.

Managers
Cust...

IBM CEO Study by IBM Institute for Business Value

Shift from institutions to individuals

IBM Learning Solutions

Largest U.S. Employers Manufacturing
Service

1960 ...

Future Workplace
People as people

Social Business. Connecting and sharing.
We are the boss. All the world’s a sage.
Trans...

PUSH & PULL

IBM CEO Study by IBM Institute for Business Value

Control

Institution PUSH PULL Individual

Learning
Formal Informal

Industrial Collaborative

Push Pull

Everything human is part
PUSH and part PULL.

80%
PULL
60%

40%
PUSH
20%

Two learning experiences

1. Training class on new 2. Learning to pitch a new
security procedures. produ...

Two models of management

1. Top-down. Command 2. Self-organizing team.
and control. Managers give Collabor...

Two types of motivation

2. Intrinsic. Beyond level of
1. Extrinsic. Carrot and fairn...

PULL Infrastructure
Workscape

PULL Worker
Knowledge
...

http://www.slideshare.net/reed2001/culture-2009

THREE THINGS

“There are always three things.”

Rule of threes: Timing

Beginning Middle Next

Rule of threes: Schooling

Beginning Middle Next

Focus of most
sc...

Jimmy Swaggart Syndrome

Beginning Middle Next

Grit

Training as event

Work Train Work

Learning as process
Beginning Middle End

...

CHALLENGES

■ Is this learning?

Objection! ■
...

At home:

At work:

Business/learning integration

Our people are growing fast enough to
keep up with the needs of the busi...

Don’t call it learning

eLearning Informal Working
Learning Smarter

2002 2006 ...

Dirty Words
1. Learning
2. Learner
3. Social
4. Informal
5. KM
6. Training
7. eLearning
8. ROI ...

Roads for drivers, not humans

Hans Monderman
1945 - 2008

Don’t call them learners

Most work will not be performed by employees

Alumni
...

Industrial Age Network Era
Company Extended Enterprise

Future Business Structure

Alumni

C...

Access to information and people is intoxicating. Creating an online portrait of who we
are or who we want others to see i...

The PULL
Worker

Tangible Value
(Nodes)

Intangible Value
(Connections)

Learning is social.

So while people do indeed learn alone,
even when they are not stranded on
desert islands or in small ...

The importance of people as creators and
carriers of knowledge is forcing
organizations to realize that knowledge lies
les...

Me. Us.

Work

Fieldwork Clockwork Network

-8000 1750 1980

...

Collaborative
Leadership

Collaborative Values

Collaborative Organizations offer a community of sympathetic individuals a
unique mo...

Collaborative “BLT”

Business Leader Team
Delight customers Take stock Sprint
Rapid cy...

Take stock, take charge
Delight customers
Collaborate, team-work
De-stress, s...

The Principles of Radical Management

Delight customers

Communications:
conversations
...

“The Big Shift”

Creation
Spaces
Achie...

Corporation Customers

Corporation
Customers

IBM CEO Study by IBM Institute for Business Value

IBM CEO Study by IBM Institute for Business Value

IBM CEO Study by IBM Institute for Business Value

IBM CEO Study by IBM Institute for Business Value

Peeragogy

PULL
Learning
from “try and force people to learn” to “allow people to engage in meaningful socia...

Work and learning
are converging.

20th Century

21st Century

Cohesive Organization

Work Learning

Work = Learning

Push Learning Pull Learning
Passive student Active learner

Others set curriculum Learner defines content

Cours...

Push Learning Pull Learning
Passive student Active learner

Others set curriculum Learner defines content

Cours...

INFORMAL
LEARNING

Jane Hart

Clark Quinn, mapping Jane Hart

experiential formal

70/20/10
from
others

Charles Jennings

Charles Jennings

Charles Jennings

Charles Jennings

Charles Jennings

Charles Jennings

Charles Jennings

Workers are taking matters into their own hands

Jane Hart

Learning

Novice’s Learning Mix
How Novices Learn

Informal

PUSH
Formal
...

High-performer’s Learning Mix
How Experienced People Learn

PULL
• Self-dire...

Learning
Formal Informal

80%+ of Workplace Learning is Informal

Form

Inform

80%+ of Spending on Workplace Learning
Goes to Formal

Inform

Form

80/20 Research largely
predates the internet
Formal

Pre Google Informal
Pr...

Workplace Learning
As One Gains Experience
Informal

Formal
Novice Practitioner

Workplace Learning Over One’s Career

Informal

Tra...

Workplace Learning Over One’s Career

Informal

Where most learning
take...

The Spending/Learning Paradox

Formal Mentoring
Informal
Instructor-led class ...

POSTER

Workscape

FORMAL LEARNING

INFORMAL LEARNING

Doing
Learning Spectrum

Formal/Push Informal/Pull
Controlled Autonomous
Rigid ...

Free range learners
Free-range learners choose
how and what they learn.
Self-service is less expensive
and more timely tha...

Degrees of formality
Formal Informal
Chosen by outside Selected ...

Common characteristics
Formal Informal
Control Top-down ...

What pull learners need to do and believe

Skills Beliefs

■ learning how to lear...

Peeragogy

DIY Learning Tools

Jane Hart

Using these tools:
• to solve learning/performance problems quickly and easily (ain't no one
checking for the LMS or loo...

1. Take responsibility and control
Take responsibility for their own learning personal/professional development in...

LQ personal
Learning is everywhere in the connected...

Jay’s Learning Ecosystem
Processing
Inputs
Workﬂowy
Skype chat...

Vital practice: “Working out loud”

It’s not a YACC
(Yet Another Communications ...

Managing the Transition to a Social Business

Transparency
...

PULL
Infrastructure
(WORKSCAPE)

Traditional L&D in Social Business
L&D

Workscape

Workshops
& eLearning

...

Business Workscape: 21st Century

Customers Partners

...

Workscape Functions
Know-who (proﬁles)
Know-how (knowledge store)
Know-now (feeds & streams)
Know-not (unlearning)
Know wh...

Conversing at HP, MIT, Merck, Sun
Who knows? Expertise? Background? Instant connections.
Their current locat...

Open Source
Conversing at HP, MIT, Merck, Sun

Facebook

Ning Wi...

Collaborative Workscape

!

Classroom Workscape
apart from work embedded in work
training, push learning, pull
programs ...

Harold Jarche

Enterprise Circuitry
Learning
principles

Workflow

Work...

Supporting the Social Workplace Learning Continuum

1 – Think “learning spaces/places” not “training rooms”...

the ﬁve pillars of social intranets:
• Information. To be social, an intranet must allow information to easily ﬂow vert...

Relative Importance of Ways of Learning in Corporations

http://www.c4lpt.co.uk/blog/2012/04/16/only-12-think-that-comp...

How managers learn

http://goodpractice.com/white-papers/The-Learning-and-Performance-Link--How-managers-learn--in-the...

Business vision Forms Change management
Continuous improvement Communities Stakeh...

Beta

Beta

Beta

While designing their own workspace Stanford
University’s Design School tested the best practices
accumulated over the las...

This change in orientation applies to learning as well as
product/service design.

You can’t run ...

Traditional L&D vs Working Smarter

Training ...

Push Pull

Jane Hart

Courses are dead.
Learning ecosystems are the future.

IBM CEO Study by IBM Institute for Business Value

IBM CEO Study by IBM Institute for Business Value

COMMUNITY

Community

Practitioners need a community to:

• help each other solve problems (this
is a very fundament...

Truffle
Beta

METRICS

Metrics

Cost : beneﬁt

Your sponsor is god.
Coordinate throughout.
Agree on measures up front.
Only valid met...

Promoting and assessing value creation in communities and networks: a conceptual framework

http://wenger-trayner.com/d...

Mark Brian

Reference: http://bit.ly/e59bxe and http://bit.ly/e5Pr5o

Beneﬁts from in-house use

Reduce time to market 29%
Increase number of successful
innovations ...

Beneﬁts from customer use

Reduce time to market 26%

Increase revenue ...

Business & Web 2.0

TRENDS

trends
web: pages to streams
search to social
push to pull
reactive becomes proactive
FLIP

AH HA messag...

PRACTICES

Spectrum of activities

Formal Informal
Instructor-led class Mentoring ...

Autonomy: People want
to have control over their
work.

Mastery: People want to
get better...

http:workingsmarterdaily.com

Lean, not big.
Conversations, not chains.
Sharing, not telling.

Performance Support & Learning:
Separated at Birth?

Key ideas about learning have emerged from research in the
cognitive sciences.

Peop...

Do we need customer-driven learning?

Overall, how was your experience with Enterprise?

Apple has calculated that eve...

CREDO
• We are open and transparent.
• We narrate our work. Need to share.
• Continuous learning, not events.
• We...

The Behaviors of Successful Teaming
Speaking Up
Communicating honestly and directly with others by asking questions,
ackno...

Know What
Too Big to Know...Too Much to Train?
• Find it, don’t memorize it
• Hire at least one organization...

Conversation

Arnold Lakhovsky, The Conversation

Doing
Learning
Natural
Social
Spontaneous Conversation
Informal
Unbounded
Adaptive
Fun

Top tools

#lrnchat

http://bit.ly/
kRE12Z

http://c4lpt.co.uk/140Learning/twitter.html

During a presentation, it’s like note taking on steroids. A key point captured can take on
a life of its own. A notebook i...

How I use Twitter
While I am high volume twitter publisher, I try to add value, here’s how:
1) As a ‘shared feed’ reader. ...

Field Service

Xerox

Learning in the Workplace

Workplace Activity

keeping up to date inside...

Social Business
Social business is a journey, not a project. Social business is about culture change, process change, and
...

writer,
presenter, community builder
tech, ...

Instructional Design

Rules for Successfully Scaling Startups
Robert Scoble’s advice to startups applies to scaling enterprise learn...

Impact Increased by Reinforcement

Review time 10 minutes 5 minutes 3 minutes
No...

Social Infrastructure

Leaping the Chasm

without limits

WRONG!

Corporate Social Media Policies

What’s wrong with this approach to informal learning?

Intrepid

Wrong-headed approach to informal learning

Informal Learning This is top-down, Be...

What’s wrong with this picture?

Lots of people are hopping on the informal learning
bandwagon with plenty of buzz words and muddled thinking.

...

Schooling

Education in Prussia
Goal = graduates will obey arbitrary
...

"We who are engaged in the
sacred cause of education are
...

One had to cram all this stuff into one's mind,
whether one liked it or not. This coercion had
...

The only thing spoon-feeding teaches is
the shape of the spoon.

http://www.recombinantrecords.net/docs/2009-12-Challenged.html

HISTORY

1999

2011

Evolution of Education

24,000 years 10 years
10 years

Change

Heidelberg, 1970

Honeymoon Trip

1970

Time
The rate of innovation is
increasing exponentially.

Now

Bullitt

Chestnut Street, Marina District, San Francisco

Jay

Don’t call it learning

eLearning Informal Working
Learning Smarter

2002 2006 ...

The Un-rules
Tell it like it is
It’s not about the technology
Nothing is predictable; control is an illusion
Everything ﬂo...

Network Effects

Network evolution

“Collaboration Curve”

Value

Number of participants

Social Network Analysis

Organizational Development

Connections

Frowns

Smiles
Each additional friend increase...

September 10,
Nicholas Christakis and James Fowler 2009

When...

Social Contagion

Smoking, they discovered,
also appeared to spread
...

Network Effects

ELEVATOR
PITCH

Talk about business results

Tell a story
“Putting a simple
information sharing
system on our repair
...

Tell a story “We’ve come up with a simple
network that could free up
more than 10,000 bill...

Tell a story
“What if we could share
what we learn in battle
every day with e...

CASES

SUN

Sales training: before

Making
Hired 15 months
...

Sales training: after

6 months

After
eLearning Coaching Selling @
...

Achieved quota in 6
months instead of 15

15 months
Before

6 months

Af...

Incremental revenue

120 hires/month = 1440 hires/year

9 months = 3/4 year

quota attained = $5 million

1440 x ¾ x $5 ...

Cut cycle time

Efficiency

Web 2.0 & Informal Learning
Beta

Intelpedia
Revenue: $35.4 billion
Net income: $5.0 billion
Number of employees: 94,000

SAP Community Network
Beta

Beta

Iraq war blogs

Knowledge Repository

Hires 1,500 temporary
workers during tax season
Group blog and wiki capture
rules of thumb
Savings...

Largely explicit
Learning about.
Focus = get something done
Acqui...

IMPLEMENTATION

Working Smarter: Individual & Behavior Change

Getting Things Done in the
Collaborative Organization

...

How to begin
Where you go depends on where you’re coming from

Maturity of your Just beginning Some progress Man...

Current Perception
Progress = progression thru steps
social learning

...

Our vision
Progress = leapfrog to end-state

social learning

...

Rules for Successfully Scaling Startups
Robert Scoble’s advice to startups applies to scaling enterprise learn...

EXERCISE | Rule #1: Exercise boosts brain power.
SURVIVAL | Rule #2: The human brain evolved, too.
WIRING | Rule #3: Every...

Learning

Natural Learning

Self service

Comprehending

Trial & error

Mimicry

Conversation

Collaboration

The importance of people as creators and
carriers of knowledge is forcing
organizations to realize that knowledge lies
les...

Learning is social.

So while people do indeed learn alone,
even when they are not stranded on
desert islands or in small ...

1.Exercise. Exercise boosts brain power.
2.Survival. The human brain evolved, too.
3.Wiring. Every brain is wired differen...

The Spending/Learning Paradox

Spending
Learning

How People Learn Their Jobs

Informal
Learning

Formal
...

Trust
relationships

Jay's informal learning research deck

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