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Center for University Teaching and Learning
Speak, friend, and
Labyrinths, symbolic spaces, and
gated communities in university libraries
Dr. Eva-Christina Edinger
Center for University Teaching and Learning
Picture: Jacob-und-Wilhelm-Grimm-Zentrum, Berlin, 2014
Center for University Teaching and Learning
Library research – from a sociologist’s view
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 2/20
• ca. 150 h participant observation
• 9 expert interviews
• 13 user interviews
• 40 mental maps from users
• 2 group discussions with users
• 1 focus group
• extra material like pictures, floor
plans, maps …
Picture: University Library Göttingen, 2011
Center for University Teaching and Learning
Gated communities, labyrinths, symbolic spaces
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 3/20
I. Knowledge of the existence of the library
II. Access to the library
III. Orientation and navigation within the library
IV. Symbolic spaces – place identity
Center for University Teaching and Learning
I. Knowledge of the existence of the library
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 4/20
„[...] if you know there is this kind of
hidden (whispering)... library with this
very this very obscure subject “ (OX6,
line 63f)
“[...] they have the Voltaire-Room, [...]
it is really hidden away and it is very
difficult to find [...] hardly anyone
knows about it [...] It’s a really beautiful
room but it is kind of secret [...] I got
shown it by friends” (OX2, line 31 ff)
mental map OX2, 2010
Center for University Teaching and Learning
Is this a library?
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 5/20
Pictures: temporary stack of the University Library Constance (includes working spaces), 2010
Center for University Teaching and Learning
Is this a library?
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 6/20
Pictures: Public Library Stuttgart, 2011
Center for University Teaching and Learning
Is this a library?
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 7/20
Pictures: St. Edmund Hall College Library, Oxford, 2010
Center for University Teaching and Learning
II. Access to the library
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 8/20
Picture: University Library Zürich, 2011
Center for University Teaching and Learning
II. Access to the library – a gated community
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 9/20
“And you feel that it’s a privilege to be
allowed to be there because the access is
controlled not everybody can walk in and
that you have a privilege place being not
just a visitor (accentuated) […]” (OX1, line
655ff)
Picture: Radcliffe Camera, Oxford 2010
Center for University Teaching and Learning
II. Access to the library – a gated community
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 10/20
Pictures: Public Library Stuttgart, 2011 (left); University Library Zürich, 2015 (center, right)
Center for University Teaching and Learning
III. Orientation and navigation within the library
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 11/20
„For me it is just confusing with all the
different floors and then there is this G and
S and J and others and then you can leave
only from the very floor and enter only on
one floor and that was extremely confusing
at the beginning.“ (KN2, line 26ff)
floor plan University Library Constance
Center for University Teaching and Learning
III. Orientation and navigation within the library
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 12/20
mental map fresher 1, Constance, 2010
University Library Constance (red)
Center for University Teaching and Learning
III. Orientation and navigation within the library
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 13/20
mental map student 2, Constance, 2010
Center for University Teaching and Learning
How can we improve orientation and navigation?
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 14/20
Orientation material, University Library Constance, 2015
Center for University Teaching and Learning
How can we improve orientation and navigation?
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 15/20
Zurich University of the Arts, http://zhdk.mapongo.de/viewer, 2016
Center for University Teaching and Learning
How can we improve orientation and navigation?
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 16/
FHNW Library Brugg, 2013 University Library Constance, 2010
Center for University Teaching and Learning
IV. Symbolic spaces – place identity
“[…] then I always had my permanent place that I defended if
necessary and mmmm (like searching for a term) that then it is
an outstanding place” (KN5, line 25ff)
„[...] and you feel you can put your stuff on the desk and just be
parked there for a period of hours [...] so you can kind of make a
little miniature office and feel some sense of ownership over
your space.” (OX1, line 84ff)
„[…] you are surrounded by really old beautiful books so you feel
that sort of being part of that tradition“ (OX2, line 86ff)
“[...] you feel a sense of participation in a long lineage of other
scholars.“ (OX1, line 653)
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 17/20
Center for University Teaching and Learning
Take Home Messages
• Make libraries visible & built libraries that
look like libraries.
• Place the entrance where it can be seen
and be identified as such.
• Provide good tools for indoor orientation and
navigation (mobile first!).
• Provide good visible shelfmarks.
• Know your users! (e.g. create personas)
• Use the language of the target groups,
especially for signs and guideposts.
• Create Human Centred Spaces: Make the
users feel welcome, safe and comfy!
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 18/20
Center for University Teaching and Learning
Questions?
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 19/20
Design Thinking Workshop, ETH Zürich, 2016
Center for University Teaching and Learning
References
Alexander, Christopher, Sara Ishikawa, and Murray Silverstein.
1977: A Pattern Language. Towns – Buildings –
Constructions. New York: Oxford University Press.
Cresswell, Tim. 2004. Place. A short Introduction. Oxford:
Blackwell.
Korpela, Kalevi Mikael. 1989. Place-Identity as a Product of
Environmental Self-Regulation. Journal of Environmental
Psychology 9: 241-56.
UNESCO (1994): UNESCO/IFLA Public Library Manifesto. URL:
http://unesdoc.unesco.org/images/0010/001030/103075Mb.p
df (19.06.2016).
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 20/20
Center for University Teaching and Learning
Additional topics: appropriating space
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 21/20
University Library Constance, 2010
Center for University Teaching and Learning
„Enlightenment“
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 22/20
Taylor Institution Library, 2010
Center for University Teaching and Learning
„Enlightenment“
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 23/20
University Library Göttingen, 2011
Center for University Teaching and Learning
„Enlightenment“
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 24/20
University Library Constance, 2010

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EDINGER Speak friend and enter - UXLibs

  • 1. Center for University Teaching and Learning Speak, friend, and Labyrinths, symbolic spaces, and gated communities in university libraries Dr. Eva-Christina Edinger Center for University Teaching and Learning Picture: Jacob-und-Wilhelm-Grimm-Zentrum, Berlin, 2014
  • 2. Center for University Teaching and Learning Library research – from a sociologist’s view 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 2/20 • ca. 150 h participant observation • 9 expert interviews • 13 user interviews • 40 mental maps from users • 2 group discussions with users • 1 focus group • extra material like pictures, floor plans, maps … Picture: University Library Göttingen, 2011
  • 3. Center for University Teaching and Learning Gated communities, labyrinths, symbolic spaces 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 3/20 I. Knowledge of the existence of the library II. Access to the library III. Orientation and navigation within the library IV. Symbolic spaces – place identity
  • 4. Center for University Teaching and Learning I. Knowledge of the existence of the library 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 4/20 „[...] if you know there is this kind of hidden (whispering)... library with this very this very obscure subject “ (OX6, line 63f) “[...] they have the Voltaire-Room, [...] it is really hidden away and it is very difficult to find [...] hardly anyone knows about it [...] It’s a really beautiful room but it is kind of secret [...] I got shown it by friends” (OX2, line 31 ff) mental map OX2, 2010
  • 5. Center for University Teaching and Learning Is this a library? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 5/20 Pictures: temporary stack of the University Library Constance (includes working spaces), 2010
  • 6. Center for University Teaching and Learning Is this a library? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 6/20 Pictures: Public Library Stuttgart, 2011
  • 7. Center for University Teaching and Learning Is this a library? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 7/20 Pictures: St. Edmund Hall College Library, Oxford, 2010
  • 8. Center for University Teaching and Learning II. Access to the library 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 8/20 Picture: University Library Zürich, 2011
  • 9. Center for University Teaching and Learning II. Access to the library – a gated community 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 9/20 “And you feel that it’s a privilege to be allowed to be there because the access is controlled not everybody can walk in and that you have a privilege place being not just a visitor (accentuated) […]” (OX1, line 655ff) Picture: Radcliffe Camera, Oxford 2010
  • 10. Center for University Teaching and Learning II. Access to the library – a gated community 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 10/20 Pictures: Public Library Stuttgart, 2011 (left); University Library Zürich, 2015 (center, right)
  • 11. Center for University Teaching and Learning III. Orientation and navigation within the library 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 11/20 „For me it is just confusing with all the different floors and then there is this G and S and J and others and then you can leave only from the very floor and enter only on one floor and that was extremely confusing at the beginning.“ (KN2, line 26ff) floor plan University Library Constance
  • 12. Center for University Teaching and Learning III. Orientation and navigation within the library 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 12/20 mental map fresher 1, Constance, 2010 University Library Constance (red)
  • 13. Center for University Teaching and Learning III. Orientation and navigation within the library 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 13/20 mental map student 2, Constance, 2010
  • 14. Center for University Teaching and Learning How can we improve orientation and navigation? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 14/20 Orientation material, University Library Constance, 2015
  • 15. Center for University Teaching and Learning How can we improve orientation and navigation? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 15/20 Zurich University of the Arts, http://zhdk.mapongo.de/viewer, 2016
  • 16. Center for University Teaching and Learning How can we improve orientation and navigation? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 16/ FHNW Library Brugg, 2013 University Library Constance, 2010
  • 17. Center for University Teaching and Learning IV. Symbolic spaces – place identity “[…] then I always had my permanent place that I defended if necessary and mmmm (like searching for a term) that then it is an outstanding place” (KN5, line 25ff) „[...] and you feel you can put your stuff on the desk and just be parked there for a period of hours [...] so you can kind of make a little miniature office and feel some sense of ownership over your space.” (OX1, line 84ff) „[…] you are surrounded by really old beautiful books so you feel that sort of being part of that tradition“ (OX2, line 86ff) “[...] you feel a sense of participation in a long lineage of other scholars.“ (OX1, line 653) 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 17/20
  • 18. Center for University Teaching and Learning Take Home Messages • Make libraries visible & built libraries that look like libraries. • Place the entrance where it can be seen and be identified as such. • Provide good tools for indoor orientation and navigation (mobile first!). • Provide good visible shelfmarks. • Know your users! (e.g. create personas) • Use the language of the target groups, especially for signs and guideposts. • Create Human Centred Spaces: Make the users feel welcome, safe and comfy! 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 18/20
  • 19. Center for University Teaching and Learning Questions? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 19/20 Design Thinking Workshop, ETH Zürich, 2016
  • 20. Center for University Teaching and Learning References Alexander, Christopher, Sara Ishikawa, and Murray Silverstein. 1977: A Pattern Language. Towns – Buildings – Constructions. New York: Oxford University Press. Cresswell, Tim. 2004. Place. A short Introduction. Oxford: Blackwell. Korpela, Kalevi Mikael. 1989. Place-Identity as a Product of Environmental Self-Regulation. Journal of Environmental Psychology 9: 241-56. UNESCO (1994): UNESCO/IFLA Public Library Manifesto. URL: http://unesdoc.unesco.org/images/0010/001030/103075Mb.p df (19.06.2016). 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 20/20
  • 21. Center for University Teaching and Learning Additional topics: appropriating space 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 21/20 University Library Constance, 2010
  • 22. Center for University Teaching and Learning „Enlightenment“ 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 22/20 Taylor Institution Library, 2010
  • 23. Center for University Teaching and Learning „Enlightenment“ 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 23/20 University Library Göttingen, 2011
  • 24. Center for University Teaching and Learning „Enlightenment“ 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 24/20 University Library Constance, 2010