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E mail etiquette
WHAT IS E-MAIL ETIQUETTE?
“ Email Etiquette refers to the principles of
behavior that one should use while writing and
replying to email messages.”
Objective
 Express (and impress) Effectively
 Project a Professional Attitude
 Document Communication
2
E-MAIL HEADERS
 Subject Lines:
 Use Smart subject lines
 Clear and specific
 To: Only relevant people should be addressed in To field
 CC: Should be used when you want some people to be in the
loop without them having to take any action on the mail
thread.
3
SALUTATION/SIGNATURE
 Salutation is the mode of
addressing or wishing a person.
 Signature is a greeting at the
end of the mail
4
E-MAIL RULES!
 Be Sure to Have a courteous greeting and closing.
 Be Concise and To the Point - Avoid Long sentences
 Re-Read the mail before you send it
 Use Proper Grammar, Punctuation and beware of Spelling
errors
 Do Not Write in CAPITALS (unless you want to shout at
someone!)
 Reply to the Original Thread when replying to a mail
5
E-MAIL RULES!
 Do Not Overuse ‘Reply To All’ option
 Do Not Mark the WWW (Whole Wide World)
 Do Not use Abbreviations (except for formally accepted ones –
FYI/A, Etc.)
 Do not send Personal messages from your Official ID.
 Be Careful with Formatting (fonts, colors, etc.)
 Always acknowledge a mail.
6
E-MAIL RULES!
 Do Not Forward Chain letters (No. You will not be unlucky if
you do not send the chain mail to 13 people!)
 Do Not send or forward mails containing offensive, racist or
obscene remarks
 Keep the Gender neutral
7
THANK YOU

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E mail etiquette

  • 2. WHAT IS E-MAIL ETIQUETTE? “ Email Etiquette refers to the principles of behavior that one should use while writing and replying to email messages.” Objective  Express (and impress) Effectively  Project a Professional Attitude  Document Communication 2
  • 3. E-MAIL HEADERS  Subject Lines:  Use Smart subject lines  Clear and specific  To: Only relevant people should be addressed in To field  CC: Should be used when you want some people to be in the loop without them having to take any action on the mail thread. 3
  • 4. SALUTATION/SIGNATURE  Salutation is the mode of addressing or wishing a person.  Signature is a greeting at the end of the mail 4
  • 5. E-MAIL RULES!  Be Sure to Have a courteous greeting and closing.  Be Concise and To the Point - Avoid Long sentences  Re-Read the mail before you send it  Use Proper Grammar, Punctuation and beware of Spelling errors  Do Not Write in CAPITALS (unless you want to shout at someone!)  Reply to the Original Thread when replying to a mail 5
  • 6. E-MAIL RULES!  Do Not Overuse ‘Reply To All’ option  Do Not Mark the WWW (Whole Wide World)  Do Not use Abbreviations (except for formally accepted ones – FYI/A, Etc.)  Do not send Personal messages from your Official ID.  Be Careful with Formatting (fonts, colors, etc.)  Always acknowledge a mail. 6
  • 7. E-MAIL RULES!  Do Not Forward Chain letters (No. You will not be unlucky if you do not send the chain mail to 13 people!)  Do Not send or forward mails containing offensive, racist or obscene remarks  Keep the Gender neutral 7

Editor's Notes

  1. Welcome to email etiquettes learning
  2. BCC : Used when you want someone to be informed about the discussion but don’t want others to know that that person is reading the mail. Too Complex? Might not use this option!
  3. Salutation: opening point Dear Ms. Priya Dear Priya Hi Priya Signature: Warm Regards Thanks & Regards Best Wishes Greeting can be followed by your Coordinates details
  4. Concise – crisp, short and to the point