DLYohn Best Bites from the Western Foodservice Expo
quotes from speakers at the Western Foodservice & Hospitality Expo -- including leaders from Cinnabon, Mrs. Fields/TCBY, Burger Lounge, Marie Callendars, Culinary Institute of America, and Farmer Boy restaurants
“Consumers desire authenticnot invented value”Linda Duke, CEO Duke Marketing“We differentiate our brand based not only with menu and design but also the way we serve and treat our guests.”-- J. Dean Loring, CEO, Burger Lounge
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“It’s the summationof all the detailsthat creates a magic that makes our restaurants successful.”-- J. Dean Loring, CEO, Burger Lounge
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“Building a brandis about becoming part of the fabric of people’s lives.”Kat Cole, President, Cinnabon“Don’t be afraid to say ‘that’s not acceptable’ when someone strays from your brand and vision. Defend your brand and culture vigorously.”-- Jim Frank, Vice President, Marie Callender’s Restaurants
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”When you're successful,other people want to open their own doors and do exact same thing. So you have to work even harder on differentiation.”-- Tim Casey, CEO &PresidentMrs. Fields Cookies and TCBY
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“Great companies withgreat brands have a disciplined process for strategy and execution -- it doesn't happen by chance.” -- Tim Casey, CEO & PresidentMrs. Fields Cookies and TCBY
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“A powerful visionemotionally connects with me and the people around me.”- Camille Chavez, Director of Training, Farmer Boys
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“People move towardleaders who live the vision.”-- Ferdinand Metz, Master Chef and past President of the Culinary Institute of America
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“Your culture isthe humanization of your vision.”-- Ferdinand Metz, Master Chef and past President of the Culinary Institute of America
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“The clearer theleader, the clearer the team.”-- Kathleen Wood, Kathleen Wood Partners
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“In the absenceof systems and standards, people come up with their own stuff.”Kat Cole, President, Cinnabon“Plans should be like jello, not cement – they should allow you the latitude to adjust and change.”-- Kathleen Wood, Kathleen Wood Partners
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headlines from othercool conferences:Best Bites from Dine America 2010Top Tweets from BRITE Conference 2011Notes and Quotes from the Association for Strategic Planning Conferencecontact denise
