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AI coaching as
an unexpected
data source for
people analytics
Dima Syrotkin
CEO
Self-awareness, longevity, politics
Ex-
PhD
ex-consultant,
trainer, 1 exit
Ask questions at Slido.com, code #2068112
HR surveys
30% response rate
Most people think they are
pointless
27% of managers never review
survey results at all
Ask questions at Slido.com, code #2068112
On average, 95% of a company’s
employees are unaware of, or do
not understand, its strategy.
Ask questions at Slido.com, code #2068112
Nike spent $400 million to upgrade its
ERP system recently.
They incurred damages of $100 million.
The stock price dropped by 20%.
They had to invest another 5 years and
$400 million to get the project on track.
Don't just do it
Ask questions at Slido.com, code #2068112
Management
challenges
Insufficient investment in change
and innovation
Not backing the change, not
leading by example
Ask questions at Slido.com, code #2068112
People challenges
Behavior change: everyone knows they should
exercise but going to the gym is still hard
Mindset: making people believe in the promised
land is hard
Misaligned policies, systems and structures
Lack of personalized tools: relying on mass
communication and training only
Ask questions at Slido.com, code #2068112
People: behavior, mindset,
culture
Live feedback and insights
on systemic challenges
People are overwhelmed
Conflicts over old vs new processes
No one is using e-learning
German corporation
100K+ employees
Manufacturing
Digital transformation
Why is it so hard?
use case
Ask questions at Slido.com, code #2068112
Coaching is very
effective. It also
costs $250/hour.
NB: learning transfer
Ask questions at Slido.com, code #2068112
Conversational AI coach
Scale 1-on-1 coaching Get summarized understanding Save time
to every employee of the issues and risks in your
change
you don't need to manage
dozens of coaches
Ask questions at Slido.com, code #2068112
User journey
30-min kickoff onboarding
You book a recurring time
You chat with the (chatbot) coach in Slack
or Teams for 30 mins/week
You can sign up for 5-minute check-
ins/outs on a daily basis
Demo video and free trial:
https://pandatron.ai/chatbot-coach
Ask questions at Slido.com, code #2068112
Management journey
Integration, change champions
Bottom-up: Micro-coaching
Top-down: Data & Insight
We align our tool with your goals. We do
network analysis to find change
champions if we need to focus.
Chatbot coaching to support
execution in 1-on-1 conversations
with employees
Monthly insights from qualitative
data collected through coaching
conversations
Ask questions at Slido.com, code #2068112
Does it work?
Adoption: 80%
Named the Most
Innovative Coaching
Tech Company 2021
Biweekly active users at 5 months: 74%
Research: showed an AI coaching tool
to be as effective as human coaches in
a 10-months intervention.
Ask questions at Slido.com, code #2068112
Publish goal and ask
advice in
Set a goal with the coach,
coach encourages to share
Community of practice
Group gives advice
Reach goal and share
insights to group
Ask questions at Slido.com, code #2068112
Clients include
Ask questions at Slido.com, code #2068112
"SAP was in need of a quick and easy coaching
solution for several of our managers in Europe.
Coaching had to be remote due to the COVID
pandemic and Pandatron’s expertise in this
approach worked well. Through their coaching
service, we saw managers achieve their short-
term goals and were able to do it in a secure and
confidential manner using industry standard
coaching strategies.”
Sales Excellence
Jeff Tanner
Director, Presales Strategy & Programs
Helped to clarify work and life priorities
Improved communication between teams
Provided insights for the management on the
underlying organizational issues
SITUATION: SAP was struggling with the trust
between the sales and presales departments. It
trickled down to a lot of smaller challenges with
processes and teamwork in general. COVID wasn’t
helping the situation.
SOLUTION: Pandatron provided a micro-coaching
service for SAP’s managers. The main focus was on
helping participants to improve presales practices,
stakeholder relationship management, and make
personal life adjustments due to COVID.
Our service:
Act based on systemic insights
collected through coaching
Increase transparency and collaboration
through communities of practice
Nudge and support every
employee with AI coaching
A new way to lead your
organization
Ask questions at Slido.com, code #2068112
Alternatives
1-on-1s
1-to-many
Data & Insight
Managers-coaches
(lack skills, time)
Training, communication
(lack personalization)
Chatbot coaching
HR surveys
(lack depth)
Ask questions at Slido.com, code #2068112
Company X
Discover blindspots
This is a real anonymized case
Lack of feedback processes
Lack of goals & priorities (both
teams/individuals)
Unclear roles & responsibilities
Lack of support
Motivation
Feeling unappreciated
Culture of blame
Lack of accountability
Focus on this. The rest (blue lines) will
fall as dominoes as this is the root cause
Ask questions at Slido.com, code #2068112
Ask questions at Slido.com, code #2068112
Statistically significant results
Max: 10
Min: 5
7.7
Std: 1.1
+0.7*
Time management and
self-leadership
Max: 10
Min: 3
8.0
Std: 1.6
+1.2**
Confidence regarding
coaching team on safety
Max: 9
Min: 4
7.3
Std: 1.1
+1.3**
Resources to support
safety corrections
Max: 10
Min: 5
7.6
Std: 1.2
+1.2**
Ability to set and achieve
goals weekly
Max: 9
Min: 5
7.9
Std: 1.2
+0.9**
Leadership and
management skills
Swedish corporation
20K+ employees
Forestry
Safety transformation
Real anonymized data. Each
metric includes the change (or
lack thereof) from the initial
survey conducted before
coaching. N=21. We observed
no change in the control group.
Changes marked with * are statistically
significant at p<0.05 and those with **
are statistically significant at p<0.01
use case
Ask questions at Slido.com, code #2068112
Discover blindspots
This is a real anonymized case
The situation with the project is difficult
to handle, which makes the management
feel helpless and influences their self-
esteem in a negative manner.
Ask questions at Slido.com, code #2068112
Assist
in
decision
making?
Ask questions at Slido.com, code #2068112
Christmas present
Free!
Change program
500+ employees
6 months
Be part of the research
Apply by 31st December
by email: dima.syrotkin@pandatron.ai
Ask questions at Slido.com, code #2068112

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Dima Syrotkin: AI coaching as an unexpected data source for people analytics

  • 1. AI coaching as an unexpected data source for people analytics
  • 2. Dima Syrotkin CEO Self-awareness, longevity, politics Ex- PhD ex-consultant, trainer, 1 exit Ask questions at Slido.com, code #2068112
  • 3. HR surveys 30% response rate Most people think they are pointless 27% of managers never review survey results at all Ask questions at Slido.com, code #2068112
  • 4. On average, 95% of a company’s employees are unaware of, or do not understand, its strategy. Ask questions at Slido.com, code #2068112
  • 5. Nike spent $400 million to upgrade its ERP system recently. They incurred damages of $100 million. The stock price dropped by 20%. They had to invest another 5 years and $400 million to get the project on track. Don't just do it Ask questions at Slido.com, code #2068112
  • 6. Management challenges Insufficient investment in change and innovation Not backing the change, not leading by example Ask questions at Slido.com, code #2068112
  • 7. People challenges Behavior change: everyone knows they should exercise but going to the gym is still hard Mindset: making people believe in the promised land is hard Misaligned policies, systems and structures Lack of personalized tools: relying on mass communication and training only Ask questions at Slido.com, code #2068112
  • 8. People: behavior, mindset, culture Live feedback and insights on systemic challenges People are overwhelmed Conflicts over old vs new processes No one is using e-learning German corporation 100K+ employees Manufacturing Digital transformation Why is it so hard? use case Ask questions at Slido.com, code #2068112
  • 9. Coaching is very effective. It also costs $250/hour. NB: learning transfer Ask questions at Slido.com, code #2068112
  • 10. Conversational AI coach Scale 1-on-1 coaching Get summarized understanding Save time to every employee of the issues and risks in your change you don't need to manage dozens of coaches Ask questions at Slido.com, code #2068112
  • 11. User journey 30-min kickoff onboarding You book a recurring time You chat with the (chatbot) coach in Slack or Teams for 30 mins/week You can sign up for 5-minute check- ins/outs on a daily basis Demo video and free trial: https://pandatron.ai/chatbot-coach Ask questions at Slido.com, code #2068112
  • 12. Management journey Integration, change champions Bottom-up: Micro-coaching Top-down: Data & Insight We align our tool with your goals. We do network analysis to find change champions if we need to focus. Chatbot coaching to support execution in 1-on-1 conversations with employees Monthly insights from qualitative data collected through coaching conversations Ask questions at Slido.com, code #2068112
  • 13. Does it work? Adoption: 80% Named the Most Innovative Coaching Tech Company 2021 Biweekly active users at 5 months: 74% Research: showed an AI coaching tool to be as effective as human coaches in a 10-months intervention. Ask questions at Slido.com, code #2068112
  • 14. Publish goal and ask advice in Set a goal with the coach, coach encourages to share Community of practice Group gives advice Reach goal and share insights to group Ask questions at Slido.com, code #2068112
  • 15. Clients include Ask questions at Slido.com, code #2068112
  • 16. "SAP was in need of a quick and easy coaching solution for several of our managers in Europe. Coaching had to be remote due to the COVID pandemic and Pandatron’s expertise in this approach worked well. Through their coaching service, we saw managers achieve their short- term goals and were able to do it in a secure and confidential manner using industry standard coaching strategies.” Sales Excellence Jeff Tanner Director, Presales Strategy & Programs Helped to clarify work and life priorities Improved communication between teams Provided insights for the management on the underlying organizational issues SITUATION: SAP was struggling with the trust between the sales and presales departments. It trickled down to a lot of smaller challenges with processes and teamwork in general. COVID wasn’t helping the situation. SOLUTION: Pandatron provided a micro-coaching service for SAP’s managers. The main focus was on helping participants to improve presales practices, stakeholder relationship management, and make personal life adjustments due to COVID. Our service:
  • 17. Act based on systemic insights collected through coaching Increase transparency and collaboration through communities of practice Nudge and support every employee with AI coaching A new way to lead your organization Ask questions at Slido.com, code #2068112
  • 18. Alternatives 1-on-1s 1-to-many Data & Insight Managers-coaches (lack skills, time) Training, communication (lack personalization) Chatbot coaching HR surveys (lack depth) Ask questions at Slido.com, code #2068112
  • 19. Company X Discover blindspots This is a real anonymized case Lack of feedback processes Lack of goals & priorities (both teams/individuals) Unclear roles & responsibilities Lack of support Motivation Feeling unappreciated Culture of blame Lack of accountability Focus on this. The rest (blue lines) will fall as dominoes as this is the root cause Ask questions at Slido.com, code #2068112
  • 20. Ask questions at Slido.com, code #2068112
  • 21. Statistically significant results Max: 10 Min: 5 7.7 Std: 1.1 +0.7* Time management and self-leadership Max: 10 Min: 3 8.0 Std: 1.6 +1.2** Confidence regarding coaching team on safety Max: 9 Min: 4 7.3 Std: 1.1 +1.3** Resources to support safety corrections Max: 10 Min: 5 7.6 Std: 1.2 +1.2** Ability to set and achieve goals weekly Max: 9 Min: 5 7.9 Std: 1.2 +0.9** Leadership and management skills Swedish corporation 20K+ employees Forestry Safety transformation Real anonymized data. Each metric includes the change (or lack thereof) from the initial survey conducted before coaching. N=21. We observed no change in the control group. Changes marked with * are statistically significant at p<0.05 and those with ** are statistically significant at p<0.01 use case Ask questions at Slido.com, code #2068112
  • 22. Discover blindspots This is a real anonymized case The situation with the project is difficult to handle, which makes the management feel helpless and influences their self- esteem in a negative manner. Ask questions at Slido.com, code #2068112
  • 24. Christmas present Free! Change program 500+ employees 6 months Be part of the research Apply by 31st December by email: dima.syrotkin@pandatron.ai Ask questions at Slido.com, code #2068112