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Uploaded byUX Bournemouth
Digital inclusion at the Home Office: public services for all
The document discusses digital inclusion efforts at the Home Office, emphasizing the importance of incorporating individuals with access needs in user research to improve service design. It highlights various usability studies, including interactions with diverse user groups, and stresses that designing for all enhances the overall quality of services. Katy Arnold, head of user research and design, shares insights and acknowledges the contributions of her team in fostering accessible public services.
