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A system for democratic
                       innovative public services




                                     The Democratic Society
Thursday, 6 January 2011
What we want
        •       Better services
        •       More flexible services
        •       More responsive services
        •       A two-way democratic conversation
        •       All for less cost
                                           “More of the same”
                                           will not achieve this.
                                    Nor will “less of the same”


Thursday, 6 January 2011
What we want


                                                                        Public
                            Innovators
                                                                       Services




                                                      ere
                                                  enh
                                              p
                                          hap
                                     ld
                                  cou
                             g ic
                           Ma




                                                            Citizens




Thursday, 6 January 2011
Where we are
                                                                                                    Culture & structures unsuited
        Ideas without context                                                                       for innovation
Energy dissipates after events                                                                      Learning and change is ad
    Don’t know the language                                                                         hoc, not systemic
                                                                                          Public
               services speak    Innovators                                                         Connexions within services
                                                                                         Services
     Don’t understand which                                                                         are poor; beyond are almost
 problems really need solving                                                                       non-existent
             Ideas don’t scale                                                                      Service design poorly suited
                                                                                                    to citizens’ needs




                                                              Citizens



                                              Passively surveyed not actively involved
                                               People speak for them, not with them
                                              Frustrated, disillusioned and underused




Thursday, 6 January 2011
Contribute


                                                                                   Public
                           Innovators
                                                                                  Services

                                                                 Service need,
                                          Ideas &               resources, data
                                        enthusiasm                 & context




                                                 Need, aspiration,
                                                     direction
                                                   & legitimacy




                                                     Citizens




Thursday, 6 January 2011
Receive


                                                                                  Public
                           Innovators
                                                                                 Services


                                          Support, space
                                                                Tested ideas
                                        for development &
                                                               that can really
                                            prototyping,
                                                            transform systems
                                             resources




                                                   Understanding,
                                                   better services,
                                                   & greater civic
                                                    governance




                                                      Citizens




Thursday, 6 January 2011
How? Prepare infrastructure
                                                                                                     Prepare for system-wide
                                                                                                     collaboration
                     Find them
                                                                                                     Open up information & data
                 Network them                                                              Public
                                    Innovators                                                       Understand service problems
          Understand their skills                                                         Services
                                                                                                     & citizen experience
            Teach them context
                                                                                                     Become learning
                                                                                                     organisations




                                                              Citizens



                                                   Enthuse them for participation
                                                Make them an agent not a recipient
                                              Create better democratic conversations
                                             Give opportunities for them to govern, not
                                                          just to respond


Thursday, 6 January 2011
How? Connect partners and agents

                                                   Curating
                                                                                Public
                           Innovators             Mentoring                    Services
                                                 Mainstreaming


                                                   Co-design
                                                 Co-production
                                                  Governance
                                      Events
                                                                 Information
                                    Campaigns
                                                                 Co-decision
                                    Engagement




                                                    Citizens




Thursday, 6 January 2011
Different places, different initial interests

                                              Public
                                             Services
                           Innovators




                                        C




Thursday, 6 January 2011
Different needs, different support, such as:

                                                                                  Joint ventures
                   University
                                Innovators                              Public    Consultants
       Chamber of Commerce                                             Services   Internal “positive deviants”




                                                    Citizens



                                             Voluntary organisations
                                               Social enterprises




Thursday, 6 January 2011
Different situations, different solutions, such as:


                                                                          Public
                             Innovators
                                                                         Services




                           Solution in Battersea:              Solution in Birkenhead:
                            Online engagement                  Lots of face-to-face
                                                    Citizens
                             Data and numbers                  Discussion and presentation
                               Less face to face               Not much online




Thursday, 6 January 2011
But the goal is the same


                                                                                    Public
                                   Innovators
                                                                                   Services


                                                     Co-design and co-production
                                                        Whole-system action
                                                         Citizen governance
                                                         Systemic reflection
                                                              & learning
                                                      g
                                                e nin
                                           pp
                                   is   ha
                             gic
                           Ma


                                                               Citizens




Thursday, 6 January 2011
Resources are needed for
                                                   Support for developing the best ideas
                                                  Creating conversations that locate ideas
                                                     in the public service environment                  Breaking down
        Creating and informing                                                                          organisational barriers
                                                                                              Public
                    innovators       Innovators                                                         Opening data and process
                                                                                             Services
                  A prize fund                                                                          Actively shifting the culture

                                                      Networking the place for magic,
                                                        co-design & co-production
                                                       Citizen governance & debate
                                                          Independent guarantor
                    Turning citizens into innovators
                                                                                     Information provision/exchange
               Teaching innovators about their area




                                                                  Citizens



                                            Energising and campaigning for participation
                                                          Creating agency
                                                      Connecting discussions




Thursday, 6 January 2011
Resources could come from

                                                                                                    LG bodies, Government
                             CSR                                SIBs                                Public services
                 Innovation funds                                                       Public      Innovation funds
                                     Innovators
                      Universities                                                     Services     SIBs
                   Philanthropists                                                                  Corporations


                                                           Philanthropists
                                                           Public services
                                                            Universities
                                    Innovation funds
                                                                                  Public services
                       Information-based businesses




                                                               Citizens



                                                  Citizens, families and communities
                                                                  CSR
                                                            Innovation funds
                                                             Philanthropists
                                                      Government/public services


Thursday, 6 January 2011
Results: the citizen view




                                   I know how I
                  I
                                  can be a citizen                                           PS
           I know where                                                  I understand and can influence
         to take my ideas                                                        public services
                                                  I can take
                                           responsibility for services
                                                                              I can access
                           I help shape   and outcomes I care about            data better
                            my locality



                                             Citizens
Thursday, 6 January 2011
Results: the public service view




      We co-produce
                                                                   We co-design
                 C                                                                        I

                  We harness local capabilities           We have a
                                                     network of engaged
                          and energy               “friends of the service”


                                                            We see and use national and
                     We understand what                          local innovation
                     residents want/need



                                            Public services
Thursday, 6 January 2011
Results: the innovator view




                                                                  I co-design
                 C                                                                       PS
                                   I support co-production
                                                                      I have access to
                            I understand what                     resources for good ideas
                               citizens want
                                                             I understand and can influence
                           I create value for my locality            public services
                                                                                Services listen
                                                                                    to me
                                                 Innovators
Thursday, 6 January 2011

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Democratic innovation

  • 1. A system for democratic innovative public services The Democratic Society Thursday, 6 January 2011
  • 2. What we want • Better services • More flexible services • More responsive services • A two-way democratic conversation • All for less cost “More of the same” will not achieve this. Nor will “less of the same” Thursday, 6 January 2011
  • 3. What we want Public Innovators Services ere enh p hap ld cou g ic Ma Citizens Thursday, 6 January 2011
  • 4. Where we are Culture & structures unsuited Ideas without context for innovation Energy dissipates after events Learning and change is ad Don’t know the language hoc, not systemic Public services speak Innovators Connexions within services Services Don’t understand which are poor; beyond are almost problems really need solving non-existent Ideas don’t scale Service design poorly suited to citizens’ needs Citizens Passively surveyed not actively involved People speak for them, not with them Frustrated, disillusioned and underused Thursday, 6 January 2011
  • 5. Contribute Public Innovators Services Service need, Ideas & resources, data enthusiasm & context Need, aspiration, direction & legitimacy Citizens Thursday, 6 January 2011
  • 6. Receive Public Innovators Services Support, space Tested ideas for development & that can really prototyping, transform systems resources Understanding, better services, & greater civic governance Citizens Thursday, 6 January 2011
  • 7. How? Prepare infrastructure Prepare for system-wide collaboration Find them Open up information & data Network them Public Innovators Understand service problems Understand their skills Services & citizen experience Teach them context Become learning organisations Citizens Enthuse them for participation Make them an agent not a recipient Create better democratic conversations Give opportunities for them to govern, not just to respond Thursday, 6 January 2011
  • 8. How? Connect partners and agents Curating Public Innovators Mentoring Services Mainstreaming Co-design Co-production Governance Events Information Campaigns Co-decision Engagement Citizens Thursday, 6 January 2011
  • 9. Different places, different initial interests Public Services Innovators C Thursday, 6 January 2011
  • 10. Different needs, different support, such as: Joint ventures University Innovators Public Consultants Chamber of Commerce Services Internal “positive deviants” Citizens Voluntary organisations Social enterprises Thursday, 6 January 2011
  • 11. Different situations, different solutions, such as: Public Innovators Services Solution in Battersea: Solution in Birkenhead: Online engagement Lots of face-to-face Citizens Data and numbers Discussion and presentation Less face to face Not much online Thursday, 6 January 2011
  • 12. But the goal is the same Public Innovators Services Co-design and co-production Whole-system action Citizen governance Systemic reflection & learning g e nin pp is ha gic Ma Citizens Thursday, 6 January 2011
  • 13. Resources are needed for Support for developing the best ideas Creating conversations that locate ideas in the public service environment Breaking down Creating and informing organisational barriers Public innovators Innovators Opening data and process Services A prize fund Actively shifting the culture Networking the place for magic, co-design & co-production Citizen governance & debate Independent guarantor Turning citizens into innovators Information provision/exchange Teaching innovators about their area Citizens Energising and campaigning for participation Creating agency Connecting discussions Thursday, 6 January 2011
  • 14. Resources could come from LG bodies, Government CSR SIBs Public services Innovation funds Public Innovation funds Innovators Universities Services SIBs Philanthropists Corporations Philanthropists Public services Universities Innovation funds Public services Information-based businesses Citizens Citizens, families and communities CSR Innovation funds Philanthropists Government/public services Thursday, 6 January 2011
  • 15. Results: the citizen view I know how I I can be a citizen PS I know where I understand and can influence to take my ideas public services I can take responsibility for services I can access I help shape and outcomes I care about data better my locality Citizens Thursday, 6 January 2011
  • 16. Results: the public service view We co-produce We co-design C I We harness local capabilities We have a network of engaged and energy “friends of the service” We see and use national and We understand what local innovation residents want/need Public services Thursday, 6 January 2011
  • 17. Results: the innovator view I co-design C PS I support co-production I have access to I understand what resources for good ideas citizens want I understand and can influence I create value for my locality public services Services listen to me Innovators Thursday, 6 January 2011