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© 2015 Rightpoint. All Rights Reserved.
Delivering an Impactful Employee
Engagement Solution
Using a Hybrid On-Prem and
Cloud Architecture
DOUG GILMAN, VICE PRESIDENT,
OPERATIONS & DELIVERY AT AON
© 2015 Rightpoint. All Rights Reserved.
Agenda
• Project Overview
• Global Challenges & Strategy
• Knowledge Sharing Journey
• Key Architectural Considerations
& Decisions
• Open Q & A
© 2015 Rightpoint. All Rights Reserved.
Project Overview
• Develop a personalized Aon Avenue knowledge management and collaboration solution to
engage a 65,000 person global workforce to drive engagement and productivity.
• Four primary pillars:
‣ Knowledge sharing
‣ Colleague connection
‣ Collaboration
‣ Locating the right content at the right time
• To be the place that colleagues go to get the information and tools that they need to do their job.
#DigitalWorkspace15
© 2015 Rightpoint. All Rights Reserved.
At Aon, we have a clear understanding that our value in
the marketplace is largely about people; the knowledge
and expertise that colleagues bring to our clients.
In many ways our people are our product. So, it’s no
surprise that we have a keen focus on developing,
retaining and recruiting the very best.
– A O N L E A D E R S H I P
Delivering An Impactful Employee Engagement Solution Featuring Aon's Success With SharePoint
© 2015 Rightpoint. All Rights Reserved.
Global Challenges
& Strategy
© 2015 Rightpoint. All Rights Reserved.
Global Challenges
• Company
‣ Grown by acquisition
‣ Geographically dispersed organization
(language and cultural considerations)
• System
‣ Multiple, disparate systems
‣ Old, outdated intranet with low adoption
‣ No personalization or knowledge
management
‣ Ineffective people (expertise) finder
#DigitalWorkspace15
© 2015 Rightpoint. All Rights Reserved.
Global Strategy
Distinctive
Client Value
Operational
Excellence
Unmatched Talent
INVESTED IN DEVELOPING
GLOBAL CAPABILITIES
Performance Management
Learning & Development
Knowledge SharingKnowledge Sharing
© 2015 Rightpoint. All Rights Reserved.
Knowledge Sharing Journey
© 2015 Rightpoint. All Rights Reserved.
Translating: Strategy to Execution
Roadmap
Align business and end user needs
Prioritize feature functionality to maximize impact
Build internal momentum
Define &
Design
Define and design the user experience and visualize requirements for the first release
Design the visual impact
Create technical schematics and plan for feature development and configuration
Build
Build, test, and deploy feature functionality
Focus on key user training
Implement governance plans
Migrate content
#DigitalWorkspace15
Aon’s Knowledge Journey
Increased Colleague
Engagement
Improved
Communications
Capabilities
Bringing Aon United to
Clients and Colleagues
Aon’s Content Library
for Key Knowledge Assets
Search
Tools – Knowledge Hub
Communities & Team Sites
Real Time Collaboration
Social Learning
Tools – Yammer &
SharePoint
Personalized Aon Intranet
Deliver Targeted Communications
Unified Search Experience
Tools – New Intranet
Colleagues Aon Profile
Org Charts
Tools – People Finder
© 2015 Rightpoint. All Rights Reserved.
INTEGRATED
STRATEGY
COMMON
ARCHITECTURE
How?
• Connect colleagues with experts and knowledge
to improve outcomes
• Improve how we capture, access, and deliver information
• Embed knowledge sharing in the Aon culture
• Build the infrastructure leveraging hybrid
on-prem and cloud architecture
• Designed to connect to multiple channels
and extend knowledge
+ =
A N Y T I M E ,
A N Y
P L A C E ,
A N Y
D E V I C E
A O N ’ S
K N O W L E D G E
A S S E T S
People Finder
Personalized Aon Intranet
Deliver Targeted Communications
Unified Search Experience
Tools – New Intranet
Increased Colleague
Engagement
Improved
Communications
Capabilities
Bringing Aon United to
Clients and Colleagues
Communities & Team Sites
Real Time Collaboration
Social Learning
Tools – Yammer &
SharePoint
Colleagues Aon Profile
Org Charts
Tools – People Finder
Aon’s Content Library
for Key Knowledge Assets
Search
Tools – Knowledge Hub
People Finder
Key Capabilities
• Global database of colleague
profiles and skill base
‣ Badging
‣ Connection with content
‣ Connection with social
• Org Charts
• Connect via Lync/Skype for Business
Engaging Environment Hybrid Infrastructure
Knowledge Hub
Personalized Aon Intranet
Deliver Targeted Communications
Unified Search Experience
Tools – New Intranet
Increased Colleague
Engagement
Improved
Communications
Capabilities
Bringing Aon United to
Clients and Colleagues
Communities & Team Sites
Real Time Collaboration
Social Learning
Tools – Yammer &
SharePoint
Colleagues Aon Profile
Org Charts
Tools – People Finder
Aon’s Content Library
for Key Knowledge Assets
Search
Tools – Knowledge Hub
Knowledge Hub
Key Capabilities
• Global library for vetted and approved
content
• Robust search engine to connect content
and colleague expertise
• Dynamic search filters based on a unified
corporate taxonomy to refine search
parameters
Engaging Environment Hybrid Infrastructure
Communities
Personalized Aon Intranet
Deliver Targeted Communications
Unified Search Experience
Tools – New Intranet
Increased Colleague
Engagement
Improved
Communications
Capabilities
Bringing Aon United to
Clients and Colleagues
Communities & Team Sites
Real Time Collaboration
Social Learning
Tools – Yammer &
SharePoint
Colleagues Aon Profile
Org Charts
Tools – People Finder
Aon’s Content Library
for Key Knowledge Assets
Search
Tools – Knowledge Hub
Key Capabilities
• Allows end-users to select best collaboration
tools based on their business needs
• Common foundation and templates for all
corporate information
• Enables colleagues collaborate on specific
topics through communities of interest
Communities
Engaging Environment Hybrid Infrastructure
Personalized Workspace
Personalized Aon Intranet
Deliver Targeted Communications
Unified Search Experience
Tools – New Intranet
Increased Colleague
Engagement
Improved
Communications
Capabilities
Bringing Aon United to
Clients and Colleagues
Communities & Team Sites
Real Time Collaboration
Social Learning
Tools – Yammer &
SharePoint
Colleagues Aon Profile
Org Charts
Tools – People Finder
Aon’s Content Library
for Key Knowledge Assets
Search
Tools – Knowledge Hub
Personalized Workspace
Key Capabilities
• Transform Intranet to a personalized
experience for all colleagues
‣ Notification center
‣ Integration with content and social feed
‣ Easy access to tools and applications
(profiles, Knowledge Hub,
Yammer/SharePoint)
‣ Unified search
Engaging Environment Hybrid Infrastructure
Engaging Environment Hybrid Infrastructure
Personalized Workspace
Business
Unit
Department
Country
Relevant
Content
Success Statistics
1.25 million
Hours of training delivered
by Aon University in 2014
52,166
Yammer users
3 million
Aon Avenue
monthly page
views
259,000
Unique visits
per month
225,000
Average # of profile
viewed per month
29,298
Colleagues
completed profiles
35,825
Average # of docs
viewed per month
5,508
Documents
uploaded
42,000
Org charts viewed
per month
7,500
Profiles edited
monthly
200+
New documents
added per month
6,100
Docs searched
monthly
18,200
Engaged colleagues
14,200
Posts per month
2,600
Groups
68,000*
Colleagues
Aon Avenue
deployed to
Engaging Environment Hybrid Infrastructure
Increased Colleague
Engagement
Improved
Communications
Capabilities
Bringing Aon United to
Clients and Colleagues
Key Architectural Considerations
Challenges:
‣ Non standard global network
‣ Non standard Authentication
‣ Diverse desktops
‣ Data Challenges
‣ Decentralized business model
Approach:
‣ Clean-up data
‣ Utilize best-in-class tools
‣ Leverage Microsoft’s roadmap
‣ Federate, connect and combine
Engaging Environment Hybrid Infrastructure
Logical Architecture
Engaging Environment Hybrid Infrastructure
Aon Avenue
Homepage
(AWS)
People
Finder
Video
Personalized
Home & Search
Notifications
Content
Sites
Knowledge
Hub
Yammer
SharePoint
Cloud On-prem
© 2015 Rightpoint. All Rights Reserved.
Any Questions?

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Delivering An Impactful Employee Engagement Solution Featuring Aon's Success With SharePoint

  • 1. © 2015 Rightpoint. All Rights Reserved. Delivering an Impactful Employee Engagement Solution Using a Hybrid On-Prem and Cloud Architecture DOUG GILMAN, VICE PRESIDENT, OPERATIONS & DELIVERY AT AON
  • 2. © 2015 Rightpoint. All Rights Reserved. Agenda • Project Overview • Global Challenges & Strategy • Knowledge Sharing Journey • Key Architectural Considerations & Decisions • Open Q & A
  • 3. © 2015 Rightpoint. All Rights Reserved. Project Overview • Develop a personalized Aon Avenue knowledge management and collaboration solution to engage a 65,000 person global workforce to drive engagement and productivity. • Four primary pillars: ‣ Knowledge sharing ‣ Colleague connection ‣ Collaboration ‣ Locating the right content at the right time • To be the place that colleagues go to get the information and tools that they need to do their job. #DigitalWorkspace15
  • 4. © 2015 Rightpoint. All Rights Reserved. At Aon, we have a clear understanding that our value in the marketplace is largely about people; the knowledge and expertise that colleagues bring to our clients. In many ways our people are our product. So, it’s no surprise that we have a keen focus on developing, retaining and recruiting the very best. – A O N L E A D E R S H I P
  • 6. © 2015 Rightpoint. All Rights Reserved. Global Challenges & Strategy
  • 7. © 2015 Rightpoint. All Rights Reserved. Global Challenges • Company ‣ Grown by acquisition ‣ Geographically dispersed organization (language and cultural considerations) • System ‣ Multiple, disparate systems ‣ Old, outdated intranet with low adoption ‣ No personalization or knowledge management ‣ Ineffective people (expertise) finder #DigitalWorkspace15
  • 8. © 2015 Rightpoint. All Rights Reserved. Global Strategy Distinctive Client Value Operational Excellence Unmatched Talent INVESTED IN DEVELOPING GLOBAL CAPABILITIES Performance Management Learning & Development Knowledge SharingKnowledge Sharing
  • 9. © 2015 Rightpoint. All Rights Reserved. Knowledge Sharing Journey
  • 10. © 2015 Rightpoint. All Rights Reserved. Translating: Strategy to Execution Roadmap Align business and end user needs Prioritize feature functionality to maximize impact Build internal momentum Define & Design Define and design the user experience and visualize requirements for the first release Design the visual impact Create technical schematics and plan for feature development and configuration Build Build, test, and deploy feature functionality Focus on key user training Implement governance plans Migrate content #DigitalWorkspace15
  • 11. Aon’s Knowledge Journey Increased Colleague Engagement Improved Communications Capabilities Bringing Aon United to Clients and Colleagues Aon’s Content Library for Key Knowledge Assets Search Tools – Knowledge Hub Communities & Team Sites Real Time Collaboration Social Learning Tools – Yammer & SharePoint Personalized Aon Intranet Deliver Targeted Communications Unified Search Experience Tools – New Intranet Colleagues Aon Profile Org Charts Tools – People Finder
  • 12. © 2015 Rightpoint. All Rights Reserved. INTEGRATED STRATEGY COMMON ARCHITECTURE How? • Connect colleagues with experts and knowledge to improve outcomes • Improve how we capture, access, and deliver information • Embed knowledge sharing in the Aon culture • Build the infrastructure leveraging hybrid on-prem and cloud architecture • Designed to connect to multiple channels and extend knowledge + = A N Y T I M E , A N Y P L A C E , A N Y D E V I C E A O N ’ S K N O W L E D G E A S S E T S
  • 13. People Finder Personalized Aon Intranet Deliver Targeted Communications Unified Search Experience Tools – New Intranet Increased Colleague Engagement Improved Communications Capabilities Bringing Aon United to Clients and Colleagues Communities & Team Sites Real Time Collaboration Social Learning Tools – Yammer & SharePoint Colleagues Aon Profile Org Charts Tools – People Finder Aon’s Content Library for Key Knowledge Assets Search Tools – Knowledge Hub
  • 14. People Finder Key Capabilities • Global database of colleague profiles and skill base ‣ Badging ‣ Connection with content ‣ Connection with social • Org Charts • Connect via Lync/Skype for Business Engaging Environment Hybrid Infrastructure
  • 15. Knowledge Hub Personalized Aon Intranet Deliver Targeted Communications Unified Search Experience Tools – New Intranet Increased Colleague Engagement Improved Communications Capabilities Bringing Aon United to Clients and Colleagues Communities & Team Sites Real Time Collaboration Social Learning Tools – Yammer & SharePoint Colleagues Aon Profile Org Charts Tools – People Finder Aon’s Content Library for Key Knowledge Assets Search Tools – Knowledge Hub
  • 16. Knowledge Hub Key Capabilities • Global library for vetted and approved content • Robust search engine to connect content and colleague expertise • Dynamic search filters based on a unified corporate taxonomy to refine search parameters Engaging Environment Hybrid Infrastructure
  • 17. Communities Personalized Aon Intranet Deliver Targeted Communications Unified Search Experience Tools – New Intranet Increased Colleague Engagement Improved Communications Capabilities Bringing Aon United to Clients and Colleagues Communities & Team Sites Real Time Collaboration Social Learning Tools – Yammer & SharePoint Colleagues Aon Profile Org Charts Tools – People Finder Aon’s Content Library for Key Knowledge Assets Search Tools – Knowledge Hub
  • 18. Key Capabilities • Allows end-users to select best collaboration tools based on their business needs • Common foundation and templates for all corporate information • Enables colleagues collaborate on specific topics through communities of interest Communities Engaging Environment Hybrid Infrastructure
  • 19. Personalized Workspace Personalized Aon Intranet Deliver Targeted Communications Unified Search Experience Tools – New Intranet Increased Colleague Engagement Improved Communications Capabilities Bringing Aon United to Clients and Colleagues Communities & Team Sites Real Time Collaboration Social Learning Tools – Yammer & SharePoint Colleagues Aon Profile Org Charts Tools – People Finder Aon’s Content Library for Key Knowledge Assets Search Tools – Knowledge Hub
  • 20. Personalized Workspace Key Capabilities • Transform Intranet to a personalized experience for all colleagues ‣ Notification center ‣ Integration with content and social feed ‣ Easy access to tools and applications (profiles, Knowledge Hub, Yammer/SharePoint) ‣ Unified search Engaging Environment Hybrid Infrastructure
  • 21. Engaging Environment Hybrid Infrastructure Personalized Workspace Business Unit Department Country Relevant Content
  • 22. Success Statistics 1.25 million Hours of training delivered by Aon University in 2014 52,166 Yammer users 3 million Aon Avenue monthly page views 259,000 Unique visits per month 225,000 Average # of profile viewed per month 29,298 Colleagues completed profiles 35,825 Average # of docs viewed per month 5,508 Documents uploaded 42,000 Org charts viewed per month 7,500 Profiles edited monthly 200+ New documents added per month 6,100 Docs searched monthly 18,200 Engaged colleagues 14,200 Posts per month 2,600 Groups 68,000* Colleagues Aon Avenue deployed to Engaging Environment Hybrid Infrastructure Increased Colleague Engagement Improved Communications Capabilities Bringing Aon United to Clients and Colleagues
  • 23. Key Architectural Considerations Challenges: ‣ Non standard global network ‣ Non standard Authentication ‣ Diverse desktops ‣ Data Challenges ‣ Decentralized business model Approach: ‣ Clean-up data ‣ Utilize best-in-class tools ‣ Leverage Microsoft’s roadmap ‣ Federate, connect and combine Engaging Environment Hybrid Infrastructure
  • 24. Logical Architecture Engaging Environment Hybrid Infrastructure Aon Avenue Homepage (AWS) People Finder Video Personalized Home & Search Notifications Content Sites Knowledge Hub Yammer SharePoint Cloud On-prem
  • 25. © 2015 Rightpoint. All Rights Reserved. Any Questions?

Editor's Notes

  1. Primary: Doug
  2. Primary: Doug Company’s overall strategy 3 major strategies Unmatched talent Performance Management Learning and Development Knowledge Sharing* Focus of today’s conversation TO DO: put focus on Unmatched Talent and blow out the three components to achieving unmatched talent.
  3. To do: look at video Sarah to introduce the video Doug to work on transition to next slide
  4. Global Challenges – Distinctive client value, operational excellence, unmatched talent (picture taken on phone) Knowledge sharing most important Challenges first and then strategy 2 slides Primary: Doug Company’s overall strategy 3 major strategies Unmatched talent Performance Management Learning and Development Knowledge Sharing* Focus of today’s conversation TO DO: put focus on Unmatched Talent and blow out the three components to achieving unmatched talent.
  5. Global Challenges – Distinctive client value, operational excellence, unmatched talent (picture taken on phone) Knowledge sharing most important Challenges first and then strategy 2 slides Primary: Doug Company’s overall strategy 3 major strategies Unmatched talent Performance Management Learning and Development Knowledge Sharing* Focus of today’s conversation TO DO: put focus on Unmatched Talent and blow out the three components to achieving unmatched talent.
  6. RP methodology slides
  7. Multi-year process/journey. Integrated strategy. Building to the early vision Starting with PF Moving around the wheel, continuous improvement People Finder Knowledge Hub New Intranet Yammer and Sharepoint
  8. Inputs and journey on one slide. Multi-year process/journey. Integrated strategy. Building to the early vision Starting with PF Moving around the wheel, continuous improvement People Finder Knowledge Hub New Intranet Yammer and Sharepoint
  9. Multi-year process/journey. Integrated strategy. Building to the early vision Starting with PF Moving around the wheel, continuous improvement People Finder Knowledge Hub New Intranet Yammer and Sharepoint
  10. Multi-year process/journey. Integrated strategy. Building to the early vision Starting with PF Moving around the wheel, continuous improvement People Finder Knowledge Hub New Intranet Yammer and Sharepoint
  11. Multi-year process/journey. Integrated strategy. Building to the early vision Starting with PF Moving around the wheel, continuous improvement People Finder Knowledge Hub New Intranet Yammer and Sharepoint
  12. Multi-year process/journey. Integrated strategy. Building to the early vision Starting with PF Moving around the wheel, continuous improvement People Finder Knowledge Hub New Intranet Yammer and Sharepoint
  13. Gina – if want to rework ?
  14. This is a talking point slide. Put these in the notes once we figure out the architecture slides. Key Architectural Considerations Challenges: Non standard global network Non standard Authentication Diverse desktops Data Challenges Decentralized business model Approach: Clean-up data Utilize best-in-class tools Leverage Microsoft’s roadmap Federate, connect and combine
  15. Gina – please redo Cloud: Aon Avenue Homepage (AWS) Yammer People finder Video On Prem Everything else To this slide: Devise visual differentiation (color code, etc) for cloud vs on prem Devise visual differentiation for Yammer – Primary and SharePoint – Secondary Change labels Subscription Center to Notifications Intranet to Content Sites People Finder Knowledge Hub Yammer Remove: Key Publishing Center Blogs, Team Sites/ Communities, Replatformed KEs