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Videoconferencing service maturity:  The Deakin journey Kathy Reid Information Technology  Services Division 4 July 2011 [email_address]
Key challenges and responses 2008-2010 Network deficiencies to Warrnambool Improved connection to Warrnambool with fibre Lack of standards , consistency and change control Standards suite developed http://www.deakin.edu.au/ict/standards/active.php Configuration templates for endpoints Better change control and planning, particularly for infrastructure equipment (MCUs, gateways)
Key challenges and responses (cont’d) More rigorous process and CQI required Better process documentation and training assets Better use of monitoring, reporting and statistics Quarterly issues report Utilisation reporting to ensure maximum use of assets Aversion to video based on previous experience Some handholding required Deep root cause analysis of technical issues
 
Current status Come a long way, not perfect.  Vendor issues with new room fitouts External parties – source of much difficulty Benefits Saving significant travel  Experts on demand  Better reach of teaching delivery – viz. Nursing Better international collaboration – viz. India research
Future challenges Automation of room bookings (multiple booking systems– TMS, Exchange, Syllabus) End of life rollovers Video anywhere, anytime – integration Explosion of video with external parties Smartboards (Brigit) Desktop videoconferencing, mobile videoconferencing Recording, archiving and retrieval

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Deakin Uni - Videoconferencing journey

  • 1. Videoconferencing service maturity: The Deakin journey Kathy Reid Information Technology Services Division 4 July 2011 [email_address]
  • 2. Key challenges and responses 2008-2010 Network deficiencies to Warrnambool Improved connection to Warrnambool with fibre Lack of standards , consistency and change control Standards suite developed http://www.deakin.edu.au/ict/standards/active.php Configuration templates for endpoints Better change control and planning, particularly for infrastructure equipment (MCUs, gateways)
  • 3. Key challenges and responses (cont’d) More rigorous process and CQI required Better process documentation and training assets Better use of monitoring, reporting and statistics Quarterly issues report Utilisation reporting to ensure maximum use of assets Aversion to video based on previous experience Some handholding required Deep root cause analysis of technical issues
  • 4.  
  • 5. Current status Come a long way, not perfect. Vendor issues with new room fitouts External parties – source of much difficulty Benefits Saving significant travel Experts on demand Better reach of teaching delivery – viz. Nursing Better international collaboration – viz. India research
  • 6. Future challenges Automation of room bookings (multiple booking systems– TMS, Exchange, Syllabus) End of life rollovers Video anywhere, anytime – integration Explosion of video with external parties Smartboards (Brigit) Desktop videoconferencing, mobile videoconferencing Recording, archiving and retrieval

Editor's Notes

  1. MTTR has reduced Still i