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Saugata Sengupta Curriculum Vitae
Profile Oracle E-Business Suite professional with over fifteen years of experience Has expertise in managing large Implementations  Instrumental in establishing Oracle On Demand Functional Service Desk  As a Subject Matter Expert he has core experience in Oracle Process and Discrete Manufacturing in different business verticals  Also involved in the global Pre-Sales and has worked extensively on different outsourcing models.  Presently associated in the transition management for large Oracle Applications projects in UK
Aspiration Looking for a leadership position in a dynamic organization where he can leverage his managerial and technical skills to contribute in programs and delivery.
Skillset-Managerial Strategic Planning, with hands-on delivery and leadership capability in fast-paced, entrepreneurial organizations achieving both individual and team-based goals  Manage and deliver large, complex client engagements that identify, design and implement creative business solutions and technology solutions in line with firm's growth and development in a variety of ways, including engagement management and Risk management Establish the processes for Shared Functional Service Desk for Customers Recognizes areas for internal improvement and develops plans for implementation  Guide, Mentor and build teams to deliver Transition management
Skillset-Implementation Implementation Oracle using Application Implementation Methodology (AIM) Operation Analysis, Mapping, Solution Design, Conducting Conference Room Pilots, (CRP),  Functional Testing, Setups and Configuration, Integration, Gap analysis and workarounds, Personalisation Oracle Business Accelerator (OBA)- Attained Level 3 Hands on functional expertise in Oracle Process and Discrete Manufacturing, Supply Chain and Oracle Projects
Skillset- Support Managing Functional Service Desk for the hosted customers of Oracle in both dedicated customer model and in the shared pool model. Worked extensively on Service Level Agreements (SLA) and its deployment within the team Critical Service requests, Call management, Resourcing, escalation management, PMO meetings, skill evaluation and distribution External Incident Tracking on Siebel and ITG systems and Internal tracking with ITS for Oracle Service request (TAR) management
Skillset- Pre Sales Developing new clients, maintaining business relationships with established clients and helping companies by architecting business solutions. Written and verbal communication skills with the ability to present complex ideas in a clear and concise manner to internal and external audiences  Oracle E-Business suite with the engagements as Scoping, responding to RFP, Building Proposals, Product Demos, Solution Architecture, Effort estimate and Relationship Management.
Job History 2007-Present: Oracle, Bangalore- Customer Incident Manager 2003-2007: Mindscape, Dubai – Principal Consultant 2002-2003: Polaris, Gurgaon- Functional Consultant 2000-2002: Duncan Infotech: Functional Consultant 1991-2000: Philips- Manager, Production
Education 1988 – M.Tech Electronics and Communication, Calcutta University L1, L2, L3 Certificates on Oracle Business Accelerator
Achievements “ Oracle Night on the town award” in 2009 Oracle Top Performer award for the year 2007-2008 Business Process Re-Engineering to establish manufacturing excellence in state of the art Ballast Manufacturing Plant.  Selected as the “Best Indian Team” to participate in the Project presentation of “Reduction of Machine Breakdown Time” in Penang - Malaysia.
Major Projects 2009: Transition Management- O2, UK 2008: Advisory Consulting/Support – Roll International, US 2006: Project Management – Masafi, Dubai 2004: Project Management – Al Ghurair Foods and Building Materials – Dubai 2002: Implementation Consulting – Sanmina- US

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Cv Saugata Sengupta

  • 2. Profile Oracle E-Business Suite professional with over fifteen years of experience Has expertise in managing large Implementations Instrumental in establishing Oracle On Demand Functional Service Desk As a Subject Matter Expert he has core experience in Oracle Process and Discrete Manufacturing in different business verticals Also involved in the global Pre-Sales and has worked extensively on different outsourcing models. Presently associated in the transition management for large Oracle Applications projects in UK
  • 3. Aspiration Looking for a leadership position in a dynamic organization where he can leverage his managerial and technical skills to contribute in programs and delivery.
  • 4. Skillset-Managerial Strategic Planning, with hands-on delivery and leadership capability in fast-paced, entrepreneurial organizations achieving both individual and team-based goals Manage and deliver large, complex client engagements that identify, design and implement creative business solutions and technology solutions in line with firm's growth and development in a variety of ways, including engagement management and Risk management Establish the processes for Shared Functional Service Desk for Customers Recognizes areas for internal improvement and develops plans for implementation Guide, Mentor and build teams to deliver Transition management
  • 5. Skillset-Implementation Implementation Oracle using Application Implementation Methodology (AIM) Operation Analysis, Mapping, Solution Design, Conducting Conference Room Pilots, (CRP), Functional Testing, Setups and Configuration, Integration, Gap analysis and workarounds, Personalisation Oracle Business Accelerator (OBA)- Attained Level 3 Hands on functional expertise in Oracle Process and Discrete Manufacturing, Supply Chain and Oracle Projects
  • 6. Skillset- Support Managing Functional Service Desk for the hosted customers of Oracle in both dedicated customer model and in the shared pool model. Worked extensively on Service Level Agreements (SLA) and its deployment within the team Critical Service requests, Call management, Resourcing, escalation management, PMO meetings, skill evaluation and distribution External Incident Tracking on Siebel and ITG systems and Internal tracking with ITS for Oracle Service request (TAR) management
  • 7. Skillset- Pre Sales Developing new clients, maintaining business relationships with established clients and helping companies by architecting business solutions. Written and verbal communication skills with the ability to present complex ideas in a clear and concise manner to internal and external audiences Oracle E-Business suite with the engagements as Scoping, responding to RFP, Building Proposals, Product Demos, Solution Architecture, Effort estimate and Relationship Management.
  • 8. Job History 2007-Present: Oracle, Bangalore- Customer Incident Manager 2003-2007: Mindscape, Dubai – Principal Consultant 2002-2003: Polaris, Gurgaon- Functional Consultant 2000-2002: Duncan Infotech: Functional Consultant 1991-2000: Philips- Manager, Production
  • 9. Education 1988 – M.Tech Electronics and Communication, Calcutta University L1, L2, L3 Certificates on Oracle Business Accelerator
  • 10. Achievements “ Oracle Night on the town award” in 2009 Oracle Top Performer award for the year 2007-2008 Business Process Re-Engineering to establish manufacturing excellence in state of the art Ballast Manufacturing Plant. Selected as the “Best Indian Team” to participate in the Project presentation of “Reduction of Machine Breakdown Time” in Penang - Malaysia.
  • 11. Major Projects 2009: Transition Management- O2, UK 2008: Advisory Consulting/Support – Roll International, US 2006: Project Management – Masafi, Dubai 2004: Project Management – Al Ghurair Foods and Building Materials – Dubai 2002: Implementation Consulting – Sanmina- US