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Copyright © 2015 Criteo
State of Mobile Commerce
Apps and cross-device lead mobile business
Q2 2015
Copyright © 2015 Criteo
Mobile Commerce Report Methodology
Benchmark your performance on
relevant KPIs for your mobile
browser, mobile app and cross
device channels
Over 3,000 online retail and travel
businesses globally
1.4 billion transactions per year
across both desktop and mobile
sites
$160 billion in annual sales
Individual transaction data analyzed
*Data analyzed is for consumer browsing and shopping behavior in April 2015, across desktop and all mobile devices (including iPhone, iPad, and Android smartphones and tablets)
How can marketers use this data?
Copyright © 2015 Criteo
Executive Summary
Consumer mobile behavior continues to advance faster than retailers’ ability to keep up.
• U.S. mobile transactions cross 30% share: And it’s much higher for top-quartile retailers.
• Retailers who optimize their mobile sites generate many more mobile transactions than those who don’t:
Optimized sites have a better conversion funnel at every stage.
• Apps generated almost 50% of mobile transactions for retailers* who have made their app experience a
priority: Mobile apps perform better than any other channel, including desktop.
• Cross-device usage is now enormous: Consumer use of multiple devices to make a single purchase makes up
40% of eCommerce transactions.
These trends and forecasts come from Criteo’s Q2 2015 State of Mobile Commerce Report, based on its unique pool of online shopping
data covering 1.4 billion transactions totaling over $160 billion of annual sales. Mobile Commerce in this report excludes NFC/proximity
payments.
* Retailers that have over 25% of eCommerce transactions on mobile. Of those mobile transactions, more than 10% are from mobile apps and the rest from mobile browsers.
Copyright © 2015 Criteo
U.S. Mobile
Commerce
Trends
Copyright © 2015 Criteo
#1
U.S. mCommerce
passes 30%, top quartile
at 40%
Copyright © 2015 Criteo
Mobile is huge: U.S. mobile commerce passed 30% share
this quarter
Mobile Share of eCommerce Transactions
26%
28%
30%
32%
34%
36%
38%
40%
Average Top Quartile
Q4 2014 Q1 2015 Q2 2015
40%
30%
• In Q2, mobile accounts for 30% of
eCommerce transactions.
• Mobile share of eCommerce
transactions for the top-quartile
retailers increased to 40% in Q2.
38%
35%
29%
27%
Copyright © 2015 Criteo
Mobile is now significant for all retail categories
Mobile Share of eCommerce Transactions, by Top eCommerce Categories
Fashion &
Luxury
Travel
Sporting
Goods
Mass
Merchants
Health &
Beauty
Home
0% 5% 10% 15% 20% 25% 30% 35% 40%
Q1 2015 Q2 2015
• 1 in 3 transactions in Fashion &
Luxury and Travel categories is
now conducted on mobile devices.
• Mass Merchants and Health &
Beauty are categories to watch, as
they are seeing consistent growth
with smartphone adoption.
• The Home category has historically
been slow-performing but is now
growing rapidly.
Copyright © 2015 Criteo
54
52%Q4 2014
Smartphones
Smartphone vs. Tablet Share of Mobile Transactions
Smartphones continue to displace tablets in the U.S.
53%
Q1 2015
Q2 2015
• The majority of mobile transactions in the
U.S. come from smartphones, increasing to
54% this quarter.
• With the introduction of larger screens, such
as with the iPhone 6 and Samsung Galaxy,
consumers are finding smartphones a
convenient way to complete purchases.
• Even though the conversion rates on
smartphones are lower than on desktops or
tablets, smartphones generate more
transactions due to significantly higher traffic.
Tablets
54%
Copyright © 2015 Criteo
iPhone is increasing its lead over Android in the U.S.
iPhone Share of Smartphone Transactions
Copyright © 2014 Criteo
iPhone Android Smartphone
61%
66%Q2 2015
Q1 2015
• iPhone makes up the majority of
smartphone transactions in the U.S. at
66%, up from 61% over the last two
quarters.
• Though Android smartphone is losing
ground to iPhone, the absolute spend on
Android has been stable (5.5% of all
transactions in Q4 2014 to 5.6% in Q2
2015).
61%Q4 2014
Copyright © 2015 Criteo
#2
Mobile-optimized sites
are the secret to
mCommerce success
Copyright © 2015 Criteo
Three levels of mobile site optimization today
Non-Optimized Usable on Mobile
The website has at least one of the following issues:
content wider than screen, links too close together,
mobile viewport not set or text too small to read.
The website is either designed to adapt on all
mobile devices or specifically created for
mobile.
Optimized
The desktop website is readable and usable
on mobile but there is no specific mobile
website or responsive design website.
Copyright © 2015 Criteo
Conversion rates directly correlate to quality of the mobile site
Non-Optimized
Usable on
Mobile
Optimized
Mobile Retail Conversion Rates
1.6%
2.9%
3.4%
Conversion Rate = (No. of Sales) / (No. of Users)
Users include those with more than a single event on the websites.
Each time a visitor sees a web page, adds a product to the basket, or makes an online payment, etc., it is counted as an event.
4.0%
0.0%
• The more optimized the site, the higher
the conversion rate.
• For websites that are usable on
mobile, the conversion rate is 2.9%
versus 1.6% for non-optimized sites.
• When a site is optimized, the
conversion rate increases to 3.4%.
Copyright © 2015 Criteo
Products viewed per user
2.9
Basket
12.0%
Purchase
9.5%
Optimized Sites Funnel
Conversion rate
3.4%
Conversion Rate = (No. of Sales) / (No. of Users)
Users include those with more than a single event on the websites.
Each time a visitor sees a web page, adds a product to the basket, or makes an online payment, etc., it is counted as an event.
Non-Optimized Sites Funnel
Conversion rate
1.6%
Products viewed per user
2.3
Basket
8.2%
Purchase
8.4%
x 1.3
x 1.5
x 1.1
x 2.1
Optimized sites have a better conversion funnel at all stages of purchase
• For optimized sites, number of
products viewed, add-to-basket rate
and purchase rate are higher than non-
optimized sites.
• This results in a higher conversion rate
at 3.4% for optimized sites versus
1.6% for non-optimized sites.
• Differences in purchase rates are not
very important – the key is the
experience of browsing products and
comfort in adding them to the basket.
Copyright © 2015 Criteo
Optimized sites deliver many more mobile sales
Mobile Share of eCommerce TransactionsMobile Share of eCommerce Transactions
0%
5%
10%
15%
20%
25%
30%
35%
Non-Optimized Sites Optimized Sites
31%
22%
• Optimized sites see a larger share of
mobile transactions than non-
optimized sites.
• The difference is significant: non-
optimized sites have 22% of their
eCommerce transactions via mobile
versus 31% for optimized sites. This
represents a potential 41% increase
for sites that are not optimized today.
41% gap
Copyright © 2015 Criteo
#3
This is why you want
an app
Copyright © 2015 Criteo
Many retailers who have made their app experience a priority*
see half of their mobile transactions on apps
App vs. Mobile Browser Share of Mobile Transactions
47 42
Retail Travel
• Retailers who have prioritized their mobile
app as a key revenue driver see significant
share of transactions via their app.
• For these retailers, apps generate 47% of
all mobile revenue.
• Apps are significant for last-minute travel
bookings. 42% of mobile transactions come
through apps for committed app
businesses.
* Retailers that have over 25% of eCommerce transactions on mobile. Of those mobile transactions, more than 10% are from mobile apps and the rest from mobile browsers.
AppsMobile Browser
Copyright © 2015 Criteo
Done right, apps convert visits to sales better than the desktop site
Mobile Browser App
Mobile Retail* Conversion Rates
Retail Travel
Mobile Browser App
• Apps convert at a higher rate. Partly, this
indicates that the user experience of
apps is better than desktop and browser.
It also reflects the fact that apps are used
by more loyal customers, leading to
higher conversion rates.
• In retail, consumers using the app
convert at a rate three times higher than
those using a mobile browser.
• With travel, the conversion rate for apps
is almost two times that of mobile
browser.
Desktop Desktop
1.7x
1.7x
1.7x
1.2x
* Retailers that have over 25% of eCommerce transactions on mobile. Of those mobile transactions, more than 10% are from mobile apps and the rest from mobile browsers.
Copyright © 2015 Criteo
Products viewed per user
Basket
Purchase
App Funnel
Conversion Rate = (No. of Sales) / (No. of Users)
Users include those with more than a single event on the websites.
Each time a visitor sees a web page, adds a product to the basket, or makes an online payment, etc., it is counted as an event.
Mobile Browser Funnel
conversion rate
Products viewed per user
Basket
Purchase
x 3.3
x 1.2
x 0.8
x 3.0 conversion rate
Apps deliver higher conversion rates because they provide a much better
product browsing experience
• Shoppers view more than three times
the number of products on apps than
on mobile browsers because of a more
engaging user experience.
• As a result of seeing these products,
many more are added to the basket.
This results in apps having three times
the conversion rate of mobile
browsers.
Copyright © 2015 Criteo
App spend per transaction is the same as mobile browser
Mobile Order Values Compared to $100 Spent on the Desktop for
Committed App Retailers*
$98 $95
$78 $77
$100
Mobile Browser App
Retail
Mobile Browser App
Travel
• In retail, the average order values on
app, mobile browser and desktop are
almost the same.
• Mobile order value in the travel
category is lower than desktop, as
mobile is used for last-minute, lower-
cost purchases, such as same-day
hotels. Average order values on mobile
browsers and apps are very similar.
* A committed app retailer is a retailer that is live on both mobile web and app, that is for which more than 10 clicks are logged on each environment.
Copyright © 2015 Criteo
#4
Cross-device usage is
now enormous
Copyright © 2015 Criteo
What is cross-device shopping?
Jill on day 1
At lunch
Using multiple devices to visit a single retailer in the period leading up to a purchase.
Jill on day 2
Commuting to work
Jill on day 5
Lounging at home
Copyright © 2015 Criteo
40% of purchases now involve multiple devices prior to purchase*
41%
% of users who used multiple
devices in path to purchase:
User completed
purchase on:
37%
43%
Smartphone
Desktop
Tablet
• Cross-device purchasing is huge. In 40% of
purchases, consumers use multiple devices
to visit the same retailer prior to purchase.
• The trend is similar across all devices, where
cross-device transactions are significant
irrespective of the purchasing device.
• This makes it critical to match users across
devices. Otherwise, it’s difficult to understand
the ROI of paid marketing or deliver a
seamless consumer experience.
* Where the consumer has more than one device. Based on Criteo’s cross device product providing exact matches of users across multiple devices.
U.S. Cross-Device Share of eCommerce Transactions
Copyright © 2015 Criteo
28% of the time users do most of their decision making on one device
and then purchase on a second device*
33%
29%
Primary Device Purchasing Device
26%
Share of U.S. eCommerce Transactions Occurring
on a Secondary Device
Smartphone
Desktop
Tablet
or
or
or
• A primary device is the device used for most
of the interactions with a retailer.
• There is a misconception that consumers do
not purchase on smartphones. The data
shows that even when research is done on a
desktop, the purchase occurs on mobile 29%
of the time.
• In fact, the trend to use a second device is
very similar across all devices. This reflects
the reality that people now use multiple
devices throughout the day.
* Where the consumer has more than one device. Based on Criteo’s cross device product providing exact matches of users across multiple devices.
Copyright © 2015 Criteo
Global Mobile
Commerce
Trends
Copyright © 2015 Criteo
0% 10% 20% 30% 40% 50%
Q1 2015 Q2 2015
Asia and UK continue to be the mobile leaders globally
Mobile Share of Retail eCommerce Transactions
South Korea
Japan
UK
Spain
U.S.
Italy
Germany
Netherlands
France
Brazil
Russia
GlobalAverage=34%
• mCommerce is now 34% of all eCommerce
transactions globally – based on an
accurate weighting of eCommerce market
size by country.
• The U.S. is catching up with the global
average, with 30% of eCommerce
transactions coming from mobile devices.
• Growth rates are slower in Q2 as the
holiday effect of new smartphone sales
wears off.
Copyright © 2015 Criteo
Worldwide, consumers are using more than one device before
they purchase
Cross-Device Share of Retail eCommerce Transactions*
Japan
UK
U.S.
Germany
France
0% 10% 20% 30% 40% 50% 60%
South Korea
• Cross-device purchasing doesn’t just
happen in the U.S. In fact, levels are even
higher in other markets.
• Asian markets see high levels of cross-
device usage even though the phone is so
heavily used in these countries.
* Where the consumer has more than one device. Based on Criteo’s Universal Match product providing exact matches of users across multiple devices.
Copyright © 2015 Criteo
Smartphone is the dominant device worldwide
Smartphone and Tablet Share of Retail eCommerce Transactions
South Korea
Japan
UK
Spain
U.S.
Italy
Germany
Netherlands
France
Brazil
Russia
0% 10% 20% 30% 40% 50%
Smartphone Tablet
• Across the globe, smartphones have a
higher share of mobile transactions
than tablets.
• Japan and South Korea see more
than 40% of eCommerce transactions
from smartphones.
• Tablets are still a bit bigger than
phones in the UK, Germany, France,
Netherlands and Russia. But globally
smartphone share is much higher than
tablet.
Copyright © 2015 Criteo
0% 5% 10% 15% 20% 25% 30% 35% 40%
Android Smartphone iPhone
Android smartphone is bigger than iPhone in many countries
Android Smartphone and iPhone Share of Retail eCommerce Transactions
South Korea
Japan
UK
Spain
U.S.
Italy
Germany
Netherlands
France
Brazil
Russia
• Android delivers a significant share of
smartphone transactions across the
globe, greater than iPhone in most
countries.
• Share of transactions from iPhone is
significantly higher than Android only in
the U.S., UK and Japan.
Countries where Android is majority share
Copyright © 2015 Criteo
UK leads the West in conversion rates, but still behind Asia
Retail Mobile Conversion Rates Compared to the U.S.
(Benchmarked at 100)
South Korea
Japan
UK
Spain
U.S.
Italy
Germany
Netherlands
France
Brazil
Russia
Conversion Rate = (No. of Sales) / (No. of Users)
Users include those with more than a single event on the websites.
Each time a visitor sees a web page, adds a product to the basket, or makes an online payment, etc., it is counted as an event.
0 50 100 150 200 250 300 350
UnitedStates=100
• The UK has a higher conversion rate
than other Western countries, due to
better usability and consumer experience
on mobile websites.
• Mobile conversion rates in Japan are
more than three times higher than in the
U.S.
Copyright © 2015 Criteo
What will the
future look
like?
Copyright © 2015 Criteo
So what does the future hold?
We see four big trends:
• Growth in mCommerce is unstoppable. By year-end, mobile share of eCommerce transactions is forecast to
reach 33% in the U.S. and 40% globally.
• Smartphones will continue to displace slower-growing tablets due to larger available screens. Apple is
gaining ground on Android, but both are winners vs. a shrinking desktop.
• Apps are the next frontier: Advertisers will start to significantly invest in their mobile app as a way to drive more
conversions than desktop and engage with their loyal customers.
• Dealing with cross-device behavior is the biggest challenge and opportunity for marketers in 2015. With
40% of sales already cross-device, marketers have to talk to users and no longer to devices.
Copyright © 2015 Criteo
About
Criteo
Criteo delivers personalized performance marketing at
an extensive scale. Measuring return on post-click
sales, Criteo makes ROI transparent and easy to
measure. Criteo has over 1,500 employees in 23
offices across the Americas, Europe and Asia-Pacific,
serving over 7,800 advertisers worldwide with direct
relationships with over 10,000 publishers.
Criteo ads reach over 1 billion unique Internet users
(comScore, March 2015).
For more information, please visit
http://www.criteo.com.
This and future Mobile Commerce reports can be
found at www.criteo.com/resources
Methodology – This reports findings come from individual transaction level data sourced solely
from Criteo based on a selection of around 3,000 online retail and travel businesses globally who
have approximately 1.4 billion transactions per year on their desktop and mobile sites, resulting in
approximately $160 billion worth of annual sales. The data analyzed is for consumer browsing
and shopping behavior in Jan- Feb 2015, across desktop and mobile (smartphone + tablet)
devices including iPhone, iPad, and Android smartphones and tablets.
Copyright © 2015 Criteo
Appendix:
Country Specific Data
Copyright © 2015 Criteo
Brazil mobile shopping trends
Mobile Retail Conversion Rates, Q2 2015
Mobile
Overall
Android
Smartphone
iPhone Android
Tablet
iPad
1.6%
1.3%
2.0% 1.6%
3.5%
Share of eCommerce Transactions by Device
Android Smartphone iPhone Android tablet iPad Total Mobile
Q2 2015 7% 3% 1% 3% 14%
Q1 2015 6% 2% 1% 3% 12%
0%
5%
Smartphone vs. Tablet (% Mobile Transactions)
73%
65%
27%
35%
Q2 2015 Q1 2015
Tablets
Smartphones
Copyright © 2015 Criteo
France mobile shopping trends
Mobile Retail Conversion Rates, Q2 2015
Mobile
Overall
Android
Smartphone
iPhone Android
Tablet
iPad
1.7%
1.1%
1.4%
2.0%
2.8%
Share of eCommerce Transactions by Device
Android Smartphone iPhone Android tablet iPad Total Mobile
Q2 2015 4% 4% 4% 8% 21%
Q1 2015 4% 4% 5% 9% 22%
0%
5%
Smartphone vs. Tablet (% Mobile Transactions)
42% 37%
58% 63%
Q2 2015 Q1 2015
Tablets
Smartphones
Copyright © 2015 Criteo
Germany mobile shopping trends
Mobile Retail Conversion Rates, Q2 2015
Mobile
Overall
Android
Smartphone
iPhone Android
Tablet
iPad
3.9%
2.8%
3.2%
4.9%
5.8%
Share of eCommerce Transactions by Device
Android Smartphone iPhone Android tablet iPad Total Mobile
Q2 2015 9% 6% 6% 11% 32%
Q1 2015 8% 6% 5% 11% 30%
0%
6%
Smartphone vs. Tablet (% Mobile Transactions)
46% 45%
54% 55%
Q2 2015 Q1 2015
Tablets
Smartphones
Copyright © 2015 Criteo
Italy mobile shopping trends
Mobile Retail Conversion Rates, Q2 2015
Mobile
Overall
Android
Smartphone
iPhone Android
Tablet
iPad
1.5%
1.1%
1.5%
1.9%
2.4%
Share of eCommerce Transactions by Device
Android Smartphone iPhone Android tablet iPad Total Mobile
Q2 2015 9% 6% 4% 8% 28%
Q1 2015 8% 5% 4% 8% 26%
0%
5%
Smartphone vs. Tablet (% Mobile Transactions)
57% 55%
43% 45%
Q2 2015 Q1 2015
Tablets
Smartphones
Copyright © 2015 Criteo
Japan mobile shopping trends
Mobile Retail Conversion Rates, Q2 2015
Mobile
Overall
Android
Smartphone
iPhone Android
Tablet
iPad
10.4% 10.3%
10.6%
9.6%
11.1%
Share of eCommerce Transactions by Device
Android Smartphone iPhone Android tablet iPad Total Mobile
Q2 2015 17% 24% 2% 4% 47%
Q1 2015 22% 24% 2% 4% 52%
0%
12%
Smartphone vs. Tablet (% Mobile Transactions)
88% 90%
12% 10%
Q2 2015 Q1 2015
Tablets
Smartphones
Copyright © 2015 Criteo
Netherlands mobile shopping trends
Mobile Retail Conversion Rates, Q2 2015
Mobile
Overall
Android
Smartphone
iPhone Android
Tablet
iPad
2.9%
2.1% 2.2%
3.0%
3.9%
Share of eCommerce Transactions by Device
Android Smartphone iPhone Android tablet iPad Total Mobile
Q2 2015 7% 6% 4% 17% 34%
Q1 2015 5% 5% 3% 13% 27%
0%
5%
Smartphone vs. Tablet (% Mobile Transactions)
37% 39%
63% 61%
Q2 2015 Q1 2015
Tablets
Smartphones
Copyright © 2015 Criteo
Russia mobile shopping trends
Mobile Retail Conversion Rates, Q2 2015
Mobile
Overall
Android
Smartphone
iPhone Android
Tablet
iPad
4.4%
3.3% 3.1%
6.1%
5.8%
Share of eCommerce Transactions by Device
Android Smartphone iPhone Android tablet iPad Total Mobile
Q2 2015 5% 3% 5% 6% 19%
Q1 2015 4% 4% 4% 8% 20%
0%
6%
Smartphone vs. Tablet (% Mobile Transactions)
43% 41%
57% 59%
Q2 2015 Q1 2015
Tablets
Smartphones
Copyright © 2015 Criteo
South Korea mobile shopping trends
Mobile Retail Conversion Rates, Q2 2015
Mobile
Overall
Android
Smartphone
iPhone Android
Tablet
iPad
6.8% 6.7%
7.8%
3.6%
2.6%
Share of eCommerce Transactions by Device
Android Smartphone iPhone Android tablet iPad Total Mobile
Q2 2015 36% 9% <1% <1% 46%
Q1 2015 41% 9% <1% <1% 51%
0%
8%
Smartphone vs. Tablet (% Mobile Transactions)
99% 99%
1% 1%
Q2 2015 Q1 2015
Tablets
Smartphones
Copyright © 2015 Criteo
Spain mobile shopping trends
Mobile Retail Conversion Rates, Q2 2015
Mobile
Overall
Android
Smartphone
iPhone Android
Tablet
iPad
1.5%
1.1%
1.6%
1.8%
2.4%
Share of eCommerce Transactions by Device
Android Smartphone iPhone Android tablet iPad Total Mobile
Q2 2015 12% 5% 3% 9% 30%
Q1 2015 11% 5% 4% 9% 29%
0%
5%
Smartphone vs. Tablet (% Mobile Transactions)
59% 56%
41% 44%
Q2 2015 Q1 2015
Tablets
Smartphones
Copyright © 2015 Criteo
UK mobile shopping trends
Mobile Retail Conversion Rates, Q2 2015
Mobile
Overall
Android
Smartphone
iPhone Android
Tablet
iPad
4.2%
2.9%
3.4%
4.8%
6.0%
Share of eCommerce Transactions by Device
Android Smartphone iPhone Android tablet iPad Total Mobile
Q2 2015 6% 14% 4% 21% 46%
Q1 2015 6% 12% 4% 20% 43%
0%
6%
Smartphone vs. Tablet (% Mobile Transactions)
46% 44%
54% 56%
Q2 2015 Q1 2015
Tablets
Smartphones
Copyright © 2015 Criteo
U.S. mobile shopping trends
Mobile Retail Conversion Rates, Q2 2015
Mobile
Overall
Android
Smartphone
iPhone Android
Tablet
iPad
3.2%
2.1%
2.6%
4.7%
5.6%
Smartphone vs. Tablet (% Mobile Transactions)
Share of eCommerce Transactions by Device
Android Smartphone iPhone Android tablet iPad Total Mobile
Q2 2015 6% 11% 2% 12% 30%
Q1 2015 6% 9% 2% 11% 29%
0%
6%
54% 53%
46% 47%
Q2 2015 Q1 2015
Tablets
Smartphones

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Criteo State of Mobile Commerce Report Q2 2015

  • 1. Copyright © 2015 Criteo State of Mobile Commerce Apps and cross-device lead mobile business Q2 2015
  • 2. Copyright © 2015 Criteo Mobile Commerce Report Methodology Benchmark your performance on relevant KPIs for your mobile browser, mobile app and cross device channels Over 3,000 online retail and travel businesses globally 1.4 billion transactions per year across both desktop and mobile sites $160 billion in annual sales Individual transaction data analyzed *Data analyzed is for consumer browsing and shopping behavior in April 2015, across desktop and all mobile devices (including iPhone, iPad, and Android smartphones and tablets) How can marketers use this data?
  • 3. Copyright © 2015 Criteo Executive Summary Consumer mobile behavior continues to advance faster than retailers’ ability to keep up. • U.S. mobile transactions cross 30% share: And it’s much higher for top-quartile retailers. • Retailers who optimize their mobile sites generate many more mobile transactions than those who don’t: Optimized sites have a better conversion funnel at every stage. • Apps generated almost 50% of mobile transactions for retailers* who have made their app experience a priority: Mobile apps perform better than any other channel, including desktop. • Cross-device usage is now enormous: Consumer use of multiple devices to make a single purchase makes up 40% of eCommerce transactions. These trends and forecasts come from Criteo’s Q2 2015 State of Mobile Commerce Report, based on its unique pool of online shopping data covering 1.4 billion transactions totaling over $160 billion of annual sales. Mobile Commerce in this report excludes NFC/proximity payments. * Retailers that have over 25% of eCommerce transactions on mobile. Of those mobile transactions, more than 10% are from mobile apps and the rest from mobile browsers.
  • 4. Copyright © 2015 Criteo U.S. Mobile Commerce Trends
  • 5. Copyright © 2015 Criteo #1 U.S. mCommerce passes 30%, top quartile at 40%
  • 6. Copyright © 2015 Criteo Mobile is huge: U.S. mobile commerce passed 30% share this quarter Mobile Share of eCommerce Transactions 26% 28% 30% 32% 34% 36% 38% 40% Average Top Quartile Q4 2014 Q1 2015 Q2 2015 40% 30% • In Q2, mobile accounts for 30% of eCommerce transactions. • Mobile share of eCommerce transactions for the top-quartile retailers increased to 40% in Q2. 38% 35% 29% 27%
  • 7. Copyright © 2015 Criteo Mobile is now significant for all retail categories Mobile Share of eCommerce Transactions, by Top eCommerce Categories Fashion & Luxury Travel Sporting Goods Mass Merchants Health & Beauty Home 0% 5% 10% 15% 20% 25% 30% 35% 40% Q1 2015 Q2 2015 • 1 in 3 transactions in Fashion & Luxury and Travel categories is now conducted on mobile devices. • Mass Merchants and Health & Beauty are categories to watch, as they are seeing consistent growth with smartphone adoption. • The Home category has historically been slow-performing but is now growing rapidly.
  • 8. Copyright © 2015 Criteo 54 52%Q4 2014 Smartphones Smartphone vs. Tablet Share of Mobile Transactions Smartphones continue to displace tablets in the U.S. 53% Q1 2015 Q2 2015 • The majority of mobile transactions in the U.S. come from smartphones, increasing to 54% this quarter. • With the introduction of larger screens, such as with the iPhone 6 and Samsung Galaxy, consumers are finding smartphones a convenient way to complete purchases. • Even though the conversion rates on smartphones are lower than on desktops or tablets, smartphones generate more transactions due to significantly higher traffic. Tablets 54%
  • 9. Copyright © 2015 Criteo iPhone is increasing its lead over Android in the U.S. iPhone Share of Smartphone Transactions Copyright © 2014 Criteo iPhone Android Smartphone 61% 66%Q2 2015 Q1 2015 • iPhone makes up the majority of smartphone transactions in the U.S. at 66%, up from 61% over the last two quarters. • Though Android smartphone is losing ground to iPhone, the absolute spend on Android has been stable (5.5% of all transactions in Q4 2014 to 5.6% in Q2 2015). 61%Q4 2014
  • 10. Copyright © 2015 Criteo #2 Mobile-optimized sites are the secret to mCommerce success
  • 11. Copyright © 2015 Criteo Three levels of mobile site optimization today Non-Optimized Usable on Mobile The website has at least one of the following issues: content wider than screen, links too close together, mobile viewport not set or text too small to read. The website is either designed to adapt on all mobile devices or specifically created for mobile. Optimized The desktop website is readable and usable on mobile but there is no specific mobile website or responsive design website.
  • 12. Copyright © 2015 Criteo Conversion rates directly correlate to quality of the mobile site Non-Optimized Usable on Mobile Optimized Mobile Retail Conversion Rates 1.6% 2.9% 3.4% Conversion Rate = (No. of Sales) / (No. of Users) Users include those with more than a single event on the websites. Each time a visitor sees a web page, adds a product to the basket, or makes an online payment, etc., it is counted as an event. 4.0% 0.0% • The more optimized the site, the higher the conversion rate. • For websites that are usable on mobile, the conversion rate is 2.9% versus 1.6% for non-optimized sites. • When a site is optimized, the conversion rate increases to 3.4%.
  • 13. Copyright © 2015 Criteo Products viewed per user 2.9 Basket 12.0% Purchase 9.5% Optimized Sites Funnel Conversion rate 3.4% Conversion Rate = (No. of Sales) / (No. of Users) Users include those with more than a single event on the websites. Each time a visitor sees a web page, adds a product to the basket, or makes an online payment, etc., it is counted as an event. Non-Optimized Sites Funnel Conversion rate 1.6% Products viewed per user 2.3 Basket 8.2% Purchase 8.4% x 1.3 x 1.5 x 1.1 x 2.1 Optimized sites have a better conversion funnel at all stages of purchase • For optimized sites, number of products viewed, add-to-basket rate and purchase rate are higher than non- optimized sites. • This results in a higher conversion rate at 3.4% for optimized sites versus 1.6% for non-optimized sites. • Differences in purchase rates are not very important – the key is the experience of browsing products and comfort in adding them to the basket.
  • 14. Copyright © 2015 Criteo Optimized sites deliver many more mobile sales Mobile Share of eCommerce TransactionsMobile Share of eCommerce Transactions 0% 5% 10% 15% 20% 25% 30% 35% Non-Optimized Sites Optimized Sites 31% 22% • Optimized sites see a larger share of mobile transactions than non- optimized sites. • The difference is significant: non- optimized sites have 22% of their eCommerce transactions via mobile versus 31% for optimized sites. This represents a potential 41% increase for sites that are not optimized today. 41% gap
  • 15. Copyright © 2015 Criteo #3 This is why you want an app
  • 16. Copyright © 2015 Criteo Many retailers who have made their app experience a priority* see half of their mobile transactions on apps App vs. Mobile Browser Share of Mobile Transactions 47 42 Retail Travel • Retailers who have prioritized their mobile app as a key revenue driver see significant share of transactions via their app. • For these retailers, apps generate 47% of all mobile revenue. • Apps are significant for last-minute travel bookings. 42% of mobile transactions come through apps for committed app businesses. * Retailers that have over 25% of eCommerce transactions on mobile. Of those mobile transactions, more than 10% are from mobile apps and the rest from mobile browsers. AppsMobile Browser
  • 17. Copyright © 2015 Criteo Done right, apps convert visits to sales better than the desktop site Mobile Browser App Mobile Retail* Conversion Rates Retail Travel Mobile Browser App • Apps convert at a higher rate. Partly, this indicates that the user experience of apps is better than desktop and browser. It also reflects the fact that apps are used by more loyal customers, leading to higher conversion rates. • In retail, consumers using the app convert at a rate three times higher than those using a mobile browser. • With travel, the conversion rate for apps is almost two times that of mobile browser. Desktop Desktop 1.7x 1.7x 1.7x 1.2x * Retailers that have over 25% of eCommerce transactions on mobile. Of those mobile transactions, more than 10% are from mobile apps and the rest from mobile browsers.
  • 18. Copyright © 2015 Criteo Products viewed per user Basket Purchase App Funnel Conversion Rate = (No. of Sales) / (No. of Users) Users include those with more than a single event on the websites. Each time a visitor sees a web page, adds a product to the basket, or makes an online payment, etc., it is counted as an event. Mobile Browser Funnel conversion rate Products viewed per user Basket Purchase x 3.3 x 1.2 x 0.8 x 3.0 conversion rate Apps deliver higher conversion rates because they provide a much better product browsing experience • Shoppers view more than three times the number of products on apps than on mobile browsers because of a more engaging user experience. • As a result of seeing these products, many more are added to the basket. This results in apps having three times the conversion rate of mobile browsers.
  • 19. Copyright © 2015 Criteo App spend per transaction is the same as mobile browser Mobile Order Values Compared to $100 Spent on the Desktop for Committed App Retailers* $98 $95 $78 $77 $100 Mobile Browser App Retail Mobile Browser App Travel • In retail, the average order values on app, mobile browser and desktop are almost the same. • Mobile order value in the travel category is lower than desktop, as mobile is used for last-minute, lower- cost purchases, such as same-day hotels. Average order values on mobile browsers and apps are very similar. * A committed app retailer is a retailer that is live on both mobile web and app, that is for which more than 10 clicks are logged on each environment.
  • 20. Copyright © 2015 Criteo #4 Cross-device usage is now enormous
  • 21. Copyright © 2015 Criteo What is cross-device shopping? Jill on day 1 At lunch Using multiple devices to visit a single retailer in the period leading up to a purchase. Jill on day 2 Commuting to work Jill on day 5 Lounging at home
  • 22. Copyright © 2015 Criteo 40% of purchases now involve multiple devices prior to purchase* 41% % of users who used multiple devices in path to purchase: User completed purchase on: 37% 43% Smartphone Desktop Tablet • Cross-device purchasing is huge. In 40% of purchases, consumers use multiple devices to visit the same retailer prior to purchase. • The trend is similar across all devices, where cross-device transactions are significant irrespective of the purchasing device. • This makes it critical to match users across devices. Otherwise, it’s difficult to understand the ROI of paid marketing or deliver a seamless consumer experience. * Where the consumer has more than one device. Based on Criteo’s cross device product providing exact matches of users across multiple devices. U.S. Cross-Device Share of eCommerce Transactions
  • 23. Copyright © 2015 Criteo 28% of the time users do most of their decision making on one device and then purchase on a second device* 33% 29% Primary Device Purchasing Device 26% Share of U.S. eCommerce Transactions Occurring on a Secondary Device Smartphone Desktop Tablet or or or • A primary device is the device used for most of the interactions with a retailer. • There is a misconception that consumers do not purchase on smartphones. The data shows that even when research is done on a desktop, the purchase occurs on mobile 29% of the time. • In fact, the trend to use a second device is very similar across all devices. This reflects the reality that people now use multiple devices throughout the day. * Where the consumer has more than one device. Based on Criteo’s cross device product providing exact matches of users across multiple devices.
  • 24. Copyright © 2015 Criteo Global Mobile Commerce Trends
  • 25. Copyright © 2015 Criteo 0% 10% 20% 30% 40% 50% Q1 2015 Q2 2015 Asia and UK continue to be the mobile leaders globally Mobile Share of Retail eCommerce Transactions South Korea Japan UK Spain U.S. Italy Germany Netherlands France Brazil Russia GlobalAverage=34% • mCommerce is now 34% of all eCommerce transactions globally – based on an accurate weighting of eCommerce market size by country. • The U.S. is catching up with the global average, with 30% of eCommerce transactions coming from mobile devices. • Growth rates are slower in Q2 as the holiday effect of new smartphone sales wears off.
  • 26. Copyright © 2015 Criteo Worldwide, consumers are using more than one device before they purchase Cross-Device Share of Retail eCommerce Transactions* Japan UK U.S. Germany France 0% 10% 20% 30% 40% 50% 60% South Korea • Cross-device purchasing doesn’t just happen in the U.S. In fact, levels are even higher in other markets. • Asian markets see high levels of cross- device usage even though the phone is so heavily used in these countries. * Where the consumer has more than one device. Based on Criteo’s Universal Match product providing exact matches of users across multiple devices.
  • 27. Copyright © 2015 Criteo Smartphone is the dominant device worldwide Smartphone and Tablet Share of Retail eCommerce Transactions South Korea Japan UK Spain U.S. Italy Germany Netherlands France Brazil Russia 0% 10% 20% 30% 40% 50% Smartphone Tablet • Across the globe, smartphones have a higher share of mobile transactions than tablets. • Japan and South Korea see more than 40% of eCommerce transactions from smartphones. • Tablets are still a bit bigger than phones in the UK, Germany, France, Netherlands and Russia. But globally smartphone share is much higher than tablet.
  • 28. Copyright © 2015 Criteo 0% 5% 10% 15% 20% 25% 30% 35% 40% Android Smartphone iPhone Android smartphone is bigger than iPhone in many countries Android Smartphone and iPhone Share of Retail eCommerce Transactions South Korea Japan UK Spain U.S. Italy Germany Netherlands France Brazil Russia • Android delivers a significant share of smartphone transactions across the globe, greater than iPhone in most countries. • Share of transactions from iPhone is significantly higher than Android only in the U.S., UK and Japan. Countries where Android is majority share
  • 29. Copyright © 2015 Criteo UK leads the West in conversion rates, but still behind Asia Retail Mobile Conversion Rates Compared to the U.S. (Benchmarked at 100) South Korea Japan UK Spain U.S. Italy Germany Netherlands France Brazil Russia Conversion Rate = (No. of Sales) / (No. of Users) Users include those with more than a single event on the websites. Each time a visitor sees a web page, adds a product to the basket, or makes an online payment, etc., it is counted as an event. 0 50 100 150 200 250 300 350 UnitedStates=100 • The UK has a higher conversion rate than other Western countries, due to better usability and consumer experience on mobile websites. • Mobile conversion rates in Japan are more than three times higher than in the U.S.
  • 30. Copyright © 2015 Criteo What will the future look like?
  • 31. Copyright © 2015 Criteo So what does the future hold? We see four big trends: • Growth in mCommerce is unstoppable. By year-end, mobile share of eCommerce transactions is forecast to reach 33% in the U.S. and 40% globally. • Smartphones will continue to displace slower-growing tablets due to larger available screens. Apple is gaining ground on Android, but both are winners vs. a shrinking desktop. • Apps are the next frontier: Advertisers will start to significantly invest in their mobile app as a way to drive more conversions than desktop and engage with their loyal customers. • Dealing with cross-device behavior is the biggest challenge and opportunity for marketers in 2015. With 40% of sales already cross-device, marketers have to talk to users and no longer to devices.
  • 32. Copyright © 2015 Criteo About Criteo Criteo delivers personalized performance marketing at an extensive scale. Measuring return on post-click sales, Criteo makes ROI transparent and easy to measure. Criteo has over 1,500 employees in 23 offices across the Americas, Europe and Asia-Pacific, serving over 7,800 advertisers worldwide with direct relationships with over 10,000 publishers. Criteo ads reach over 1 billion unique Internet users (comScore, March 2015). For more information, please visit http://www.criteo.com. This and future Mobile Commerce reports can be found at www.criteo.com/resources Methodology – This reports findings come from individual transaction level data sourced solely from Criteo based on a selection of around 3,000 online retail and travel businesses globally who have approximately 1.4 billion transactions per year on their desktop and mobile sites, resulting in approximately $160 billion worth of annual sales. The data analyzed is for consumer browsing and shopping behavior in Jan- Feb 2015, across desktop and mobile (smartphone + tablet) devices including iPhone, iPad, and Android smartphones and tablets.
  • 33. Copyright © 2015 Criteo Appendix: Country Specific Data
  • 34. Copyright © 2015 Criteo Brazil mobile shopping trends Mobile Retail Conversion Rates, Q2 2015 Mobile Overall Android Smartphone iPhone Android Tablet iPad 1.6% 1.3% 2.0% 1.6% 3.5% Share of eCommerce Transactions by Device Android Smartphone iPhone Android tablet iPad Total Mobile Q2 2015 7% 3% 1% 3% 14% Q1 2015 6% 2% 1% 3% 12% 0% 5% Smartphone vs. Tablet (% Mobile Transactions) 73% 65% 27% 35% Q2 2015 Q1 2015 Tablets Smartphones
  • 35. Copyright © 2015 Criteo France mobile shopping trends Mobile Retail Conversion Rates, Q2 2015 Mobile Overall Android Smartphone iPhone Android Tablet iPad 1.7% 1.1% 1.4% 2.0% 2.8% Share of eCommerce Transactions by Device Android Smartphone iPhone Android tablet iPad Total Mobile Q2 2015 4% 4% 4% 8% 21% Q1 2015 4% 4% 5% 9% 22% 0% 5% Smartphone vs. Tablet (% Mobile Transactions) 42% 37% 58% 63% Q2 2015 Q1 2015 Tablets Smartphones
  • 36. Copyright © 2015 Criteo Germany mobile shopping trends Mobile Retail Conversion Rates, Q2 2015 Mobile Overall Android Smartphone iPhone Android Tablet iPad 3.9% 2.8% 3.2% 4.9% 5.8% Share of eCommerce Transactions by Device Android Smartphone iPhone Android tablet iPad Total Mobile Q2 2015 9% 6% 6% 11% 32% Q1 2015 8% 6% 5% 11% 30% 0% 6% Smartphone vs. Tablet (% Mobile Transactions) 46% 45% 54% 55% Q2 2015 Q1 2015 Tablets Smartphones
  • 37. Copyright © 2015 Criteo Italy mobile shopping trends Mobile Retail Conversion Rates, Q2 2015 Mobile Overall Android Smartphone iPhone Android Tablet iPad 1.5% 1.1% 1.5% 1.9% 2.4% Share of eCommerce Transactions by Device Android Smartphone iPhone Android tablet iPad Total Mobile Q2 2015 9% 6% 4% 8% 28% Q1 2015 8% 5% 4% 8% 26% 0% 5% Smartphone vs. Tablet (% Mobile Transactions) 57% 55% 43% 45% Q2 2015 Q1 2015 Tablets Smartphones
  • 38. Copyright © 2015 Criteo Japan mobile shopping trends Mobile Retail Conversion Rates, Q2 2015 Mobile Overall Android Smartphone iPhone Android Tablet iPad 10.4% 10.3% 10.6% 9.6% 11.1% Share of eCommerce Transactions by Device Android Smartphone iPhone Android tablet iPad Total Mobile Q2 2015 17% 24% 2% 4% 47% Q1 2015 22% 24% 2% 4% 52% 0% 12% Smartphone vs. Tablet (% Mobile Transactions) 88% 90% 12% 10% Q2 2015 Q1 2015 Tablets Smartphones
  • 39. Copyright © 2015 Criteo Netherlands mobile shopping trends Mobile Retail Conversion Rates, Q2 2015 Mobile Overall Android Smartphone iPhone Android Tablet iPad 2.9% 2.1% 2.2% 3.0% 3.9% Share of eCommerce Transactions by Device Android Smartphone iPhone Android tablet iPad Total Mobile Q2 2015 7% 6% 4% 17% 34% Q1 2015 5% 5% 3% 13% 27% 0% 5% Smartphone vs. Tablet (% Mobile Transactions) 37% 39% 63% 61% Q2 2015 Q1 2015 Tablets Smartphones
  • 40. Copyright © 2015 Criteo Russia mobile shopping trends Mobile Retail Conversion Rates, Q2 2015 Mobile Overall Android Smartphone iPhone Android Tablet iPad 4.4% 3.3% 3.1% 6.1% 5.8% Share of eCommerce Transactions by Device Android Smartphone iPhone Android tablet iPad Total Mobile Q2 2015 5% 3% 5% 6% 19% Q1 2015 4% 4% 4% 8% 20% 0% 6% Smartphone vs. Tablet (% Mobile Transactions) 43% 41% 57% 59% Q2 2015 Q1 2015 Tablets Smartphones
  • 41. Copyright © 2015 Criteo South Korea mobile shopping trends Mobile Retail Conversion Rates, Q2 2015 Mobile Overall Android Smartphone iPhone Android Tablet iPad 6.8% 6.7% 7.8% 3.6% 2.6% Share of eCommerce Transactions by Device Android Smartphone iPhone Android tablet iPad Total Mobile Q2 2015 36% 9% <1% <1% 46% Q1 2015 41% 9% <1% <1% 51% 0% 8% Smartphone vs. Tablet (% Mobile Transactions) 99% 99% 1% 1% Q2 2015 Q1 2015 Tablets Smartphones
  • 42. Copyright © 2015 Criteo Spain mobile shopping trends Mobile Retail Conversion Rates, Q2 2015 Mobile Overall Android Smartphone iPhone Android Tablet iPad 1.5% 1.1% 1.6% 1.8% 2.4% Share of eCommerce Transactions by Device Android Smartphone iPhone Android tablet iPad Total Mobile Q2 2015 12% 5% 3% 9% 30% Q1 2015 11% 5% 4% 9% 29% 0% 5% Smartphone vs. Tablet (% Mobile Transactions) 59% 56% 41% 44% Q2 2015 Q1 2015 Tablets Smartphones
  • 43. Copyright © 2015 Criteo UK mobile shopping trends Mobile Retail Conversion Rates, Q2 2015 Mobile Overall Android Smartphone iPhone Android Tablet iPad 4.2% 2.9% 3.4% 4.8% 6.0% Share of eCommerce Transactions by Device Android Smartphone iPhone Android tablet iPad Total Mobile Q2 2015 6% 14% 4% 21% 46% Q1 2015 6% 12% 4% 20% 43% 0% 6% Smartphone vs. Tablet (% Mobile Transactions) 46% 44% 54% 56% Q2 2015 Q1 2015 Tablets Smartphones
  • 44. Copyright © 2015 Criteo U.S. mobile shopping trends Mobile Retail Conversion Rates, Q2 2015 Mobile Overall Android Smartphone iPhone Android Tablet iPad 3.2% 2.1% 2.6% 4.7% 5.6% Smartphone vs. Tablet (% Mobile Transactions) Share of eCommerce Transactions by Device Android Smartphone iPhone Android tablet iPad Total Mobile Q2 2015 6% 11% 2% 12% 30% Q1 2015 6% 9% 2% 11% 29% 0% 6% 54% 53% 46% 47% Q2 2015 Q1 2015 Tablets Smartphones