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Cooperative Intelligence
Constructive Business Habits
Copyright ©2022 Ellen Naylor, Business Intelligence Source
Competitive Intelligence: Too Much Focus on Process
Planning & Direction
Information
Process & Storage
Collection
Analysis & Production
Dissemination
Identify Needs
of Users &
Decisionmakers
Other Users
1
2
3
4
5
6
Little Attention to
People Skills and
Communication
©2022 Ellen Naylor: Business Intelligence Source
Competitive Intelligence versus Cooperative Intelligence
• Competitive Intelligence: Discover the strengths and vulnerabilities of
competitors/marketplace leading to a winning strategy.
• Cooperative Intelligence: Find ways to help others and they, in turn
can be your resource.
• Instead of focusing on self-interest, seek the common good.
“You make a living by what you get. You make a life by what you give.”
Winston Churchill
©2022 Ellen Naylor: Business Intelligence Source
Cooperative Intelligence
1. Leadership and Motivation
2. Connecting
3. Communication
Key People Skills
©2022 Ellen Naylor: Business Intelligence Source
Why Cooperative Intelligence?
An Eye for an Eye Makes the Whole World Blind Ghandi
In addition to analytic and strategic thinking,
People Skills are essential…..
Bloggers, Social Media … so many connections to People!
Accuracy! Beware of Digital Share!
©2022 Ellen Naylor: Business Intelligence Source
1. Leadership: It Starts with YOU
• Your Vision?
• Value Proposition?
• Your Strengths?
• Your Weaknesses
• The Group’s Collective Value Proposition?
• Who are you Reaching? Who do you Want to Reach?
Sales, Marketing, Executives, Technical, Finance, Legal
• Outside the Company? Who Else?
Customers, Suppliers, Analysts, Regulators, Reporters,
Consultants, Bloggers
"Look for the good in everybody, starting with yourself."
~Marie T. Freeman~
©2022 Ellen Naylor: Business Intelligence Source
Your Positive Attitude
• “There is a universe of Possibilities and Choices.” Zanders
• “Inside every block of stone or marble dwells a beautiful
statue.” Michelangelo
• Be a source for acknowledgement and appreciation.
• When angry, frustrated:
“Be quick to hear, slow to speak, and slow to act.”
Biblical dictum
©2022 Ellen Naylor: Business Intelligence Source
Don’t Take Yourself Too Seriously!!!
• Lighten up, often lightens up those around you.
• When make mistakes, “How Fascinating!”
• Their EGO is an opportunity, not an obstacle.
• Check Your EGO at the door.
• Take a TIME OUT if you need more time to think:
you don’t need to decide RIGHT AWAY.
"A smile is the lighting system of the face, the cooling system of
the head and the heating system of the heart." Unknown
©2022 Ellen Naylor: Business Intelligence Source
Be A Problem-Solver
• Be hard on the problem: soft on the people.
• Acknowledge their interests as part of the problem.
• Understanding the importance of face saving.
• Look ahead and anticipate.
©2022 Ellen Naylor: Business Intelligence Source
2. Connecting
• Communicate who you are.
• Light a spark.
• Build Trust.
• Social Capital: Connections add Economic Value.
©2022 Ellen Naylor: Business Intelligence Source
Practical Motivators: Develop Connections
• Job Function…
• Sales
• Marketing
• Executive
• Equity Analyst
• Personality Style
• Myers Briggs, DiSC: Chemistry
• Outside Interests
• Charitable Causes, Associations, Hobbies
• Personal Issues…
©2022 Ellen Naylor: Business Intelligence Source
Cooperative Connection: One person at a time
Be a Giver
Problem Solver
Clear Communication!
Currencies
of Exchange
Positive
Attitude
Don’t Take
Yourself Too
Seriously
Your
Customers
"Give the world the best you have, and the best will come back to you."
Madeline Bridge
©2022 Ellen Naylor: Business Intelligence Source
Relationship
Motivation&
Management
Rapport
Communication
Mechanisms
Database &
Nag System
Network
Nodes
Build a Productive Network
What do you
need from
the network?
©Dorothy Orszulak, Executive & Career Coach dorszulak@comcast.net
Network
Composition
Currencies of Exchange = Helping Opportunities
Information
References
Introductions
Advice/
Counsel
Support
What constitutes a Home Run for your client?
©Dorothy Orszulak, Executive & Career Coach dorszulak@comcast.net
Treat Your Customers with Respect
• Listen: Put yourself in their place.
• Do what you say you’re going to do, when you say you’re going to do it!
• Build processes and attitudes to treat customers exceptionally.
• Create warmth and friendliness with every customer interaction.
• Make decisions that respect long-term relationships.
©2022 Ellen Naylor: Business Intelligence Source
3. Communicating Cooperatively
• Become a trusted advisor.
• Technology can mask communication.
• Less practice with conversational communication.
• Competence and preference for communicating.
©2022 Ellen Naylor: Business Intelligence Source
Clear Communication
• Communicate to be understood.
• Speak straight.
• The quality of your answers is directly related to
the quality of your questions.
• Give them a stake in the outcome.
• Make sure they participate in the process.
• Set and ask for expectations.
• Take responsibility.
• Follow-up on everything.
©2022 Ellen Naylor: Business Intelligence Source
Miscommunication
4 Common Causes
1. Don’t understand.
2. Customer users not talking directly to Developers.
3. The Requestor may not “Hear” you.
4. What one says, the other may Misinterpret.
©2022 Ellen Naylor: Business Intelligence Source
Communicating Effectively
• Listen actively to what’s being SAID.
• Ask for clarification.
• Paraphrase or mirror.
• Take in the other person’s perceptions, needs and
constraints.
• Recognition: Acknowledge the other person’s point.
©2022 Ellen Naylor: Business Intelligence Source
I/We/You/Me
• Tell the We Story: be inclusive.
• What do we want to happen here?
• What’s the best for us?
• What’s our next step?
• Speak about yourself not them.
• I feel let down. Not, “You broke your word.”
• Please correct me if I am wrong.
• Can I ask you a few questions to see if my facts are right?
• Let me see if I understand what you’re saying?
• I am not following you.
©2022 Ellen Naylor: Business Intelligence Source
Ellen Naylor: +1.720.480.9499
Ellen@EllenNaylor.com
https://EllenNaylor.com
www.linkedin.com/in/EllenNaylorColorado
How you use Cooperative Intelligence?

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Cooperative Intelligence: Constructive Business Habits.pdf

  • 1. Cooperative Intelligence Constructive Business Habits Copyright ©2022 Ellen Naylor, Business Intelligence Source
  • 2. Competitive Intelligence: Too Much Focus on Process Planning & Direction Information Process & Storage Collection Analysis & Production Dissemination Identify Needs of Users & Decisionmakers Other Users 1 2 3 4 5 6 Little Attention to People Skills and Communication ©2022 Ellen Naylor: Business Intelligence Source
  • 3. Competitive Intelligence versus Cooperative Intelligence • Competitive Intelligence: Discover the strengths and vulnerabilities of competitors/marketplace leading to a winning strategy. • Cooperative Intelligence: Find ways to help others and they, in turn can be your resource. • Instead of focusing on self-interest, seek the common good. “You make a living by what you get. You make a life by what you give.” Winston Churchill ©2022 Ellen Naylor: Business Intelligence Source
  • 4. Cooperative Intelligence 1. Leadership and Motivation 2. Connecting 3. Communication Key People Skills ©2022 Ellen Naylor: Business Intelligence Source
  • 5. Why Cooperative Intelligence? An Eye for an Eye Makes the Whole World Blind Ghandi In addition to analytic and strategic thinking, People Skills are essential….. Bloggers, Social Media … so many connections to People! Accuracy! Beware of Digital Share! ©2022 Ellen Naylor: Business Intelligence Source
  • 6. 1. Leadership: It Starts with YOU • Your Vision? • Value Proposition? • Your Strengths? • Your Weaknesses • The Group’s Collective Value Proposition? • Who are you Reaching? Who do you Want to Reach? Sales, Marketing, Executives, Technical, Finance, Legal • Outside the Company? Who Else? Customers, Suppliers, Analysts, Regulators, Reporters, Consultants, Bloggers "Look for the good in everybody, starting with yourself." ~Marie T. Freeman~ ©2022 Ellen Naylor: Business Intelligence Source
  • 7. Your Positive Attitude • “There is a universe of Possibilities and Choices.” Zanders • “Inside every block of stone or marble dwells a beautiful statue.” Michelangelo • Be a source for acknowledgement and appreciation. • When angry, frustrated: “Be quick to hear, slow to speak, and slow to act.” Biblical dictum ©2022 Ellen Naylor: Business Intelligence Source
  • 8. Don’t Take Yourself Too Seriously!!! • Lighten up, often lightens up those around you. • When make mistakes, “How Fascinating!” • Their EGO is an opportunity, not an obstacle. • Check Your EGO at the door. • Take a TIME OUT if you need more time to think: you don’t need to decide RIGHT AWAY. "A smile is the lighting system of the face, the cooling system of the head and the heating system of the heart." Unknown ©2022 Ellen Naylor: Business Intelligence Source
  • 9. Be A Problem-Solver • Be hard on the problem: soft on the people. • Acknowledge their interests as part of the problem. • Understanding the importance of face saving. • Look ahead and anticipate. ©2022 Ellen Naylor: Business Intelligence Source
  • 10. 2. Connecting • Communicate who you are. • Light a spark. • Build Trust. • Social Capital: Connections add Economic Value. ©2022 Ellen Naylor: Business Intelligence Source
  • 11. Practical Motivators: Develop Connections • Job Function… • Sales • Marketing • Executive • Equity Analyst • Personality Style • Myers Briggs, DiSC: Chemistry • Outside Interests • Charitable Causes, Associations, Hobbies • Personal Issues… ©2022 Ellen Naylor: Business Intelligence Source
  • 12. Cooperative Connection: One person at a time Be a Giver Problem Solver Clear Communication! Currencies of Exchange Positive Attitude Don’t Take Yourself Too Seriously Your Customers "Give the world the best you have, and the best will come back to you." Madeline Bridge ©2022 Ellen Naylor: Business Intelligence Source
  • 13. Relationship Motivation& Management Rapport Communication Mechanisms Database & Nag System Network Nodes Build a Productive Network What do you need from the network? ©Dorothy Orszulak, Executive & Career Coach dorszulak@comcast.net Network Composition
  • 14. Currencies of Exchange = Helping Opportunities Information References Introductions Advice/ Counsel Support What constitutes a Home Run for your client? ©Dorothy Orszulak, Executive & Career Coach dorszulak@comcast.net
  • 15. Treat Your Customers with Respect • Listen: Put yourself in their place. • Do what you say you’re going to do, when you say you’re going to do it! • Build processes and attitudes to treat customers exceptionally. • Create warmth and friendliness with every customer interaction. • Make decisions that respect long-term relationships. ©2022 Ellen Naylor: Business Intelligence Source
  • 16. 3. Communicating Cooperatively • Become a trusted advisor. • Technology can mask communication. • Less practice with conversational communication. • Competence and preference for communicating. ©2022 Ellen Naylor: Business Intelligence Source
  • 17. Clear Communication • Communicate to be understood. • Speak straight. • The quality of your answers is directly related to the quality of your questions. • Give them a stake in the outcome. • Make sure they participate in the process. • Set and ask for expectations. • Take responsibility. • Follow-up on everything. ©2022 Ellen Naylor: Business Intelligence Source
  • 18. Miscommunication 4 Common Causes 1. Don’t understand. 2. Customer users not talking directly to Developers. 3. The Requestor may not “Hear” you. 4. What one says, the other may Misinterpret. ©2022 Ellen Naylor: Business Intelligence Source
  • 19. Communicating Effectively • Listen actively to what’s being SAID. • Ask for clarification. • Paraphrase or mirror. • Take in the other person’s perceptions, needs and constraints. • Recognition: Acknowledge the other person’s point. ©2022 Ellen Naylor: Business Intelligence Source
  • 20. I/We/You/Me • Tell the We Story: be inclusive. • What do we want to happen here? • What’s the best for us? • What’s our next step? • Speak about yourself not them. • I feel let down. Not, “You broke your word.” • Please correct me if I am wrong. • Can I ask you a few questions to see if my facts are right? • Let me see if I understand what you’re saying? • I am not following you. ©2022 Ellen Naylor: Business Intelligence Source