SlideShare a Scribd company logo
1 of 45
Cell C Dream Team
Connector Training
Learn how to WIN with Cell C
Outcomes
1. Partnership & Dream Bundles.
2. Option 1: Keep your number.
7. Why are the Dream Bundles so attractive to Customers?
8. Business rules and FAQ’s.
9. How to handle Customer Objections?
4. How to link a Customer to the Connector?
5. Help your Customer to e-RICA their new SIM.
6. How to complete the porting process?
3. Option 2: Get a new number.
Cell C Dream Team
Partnership
& Dream Bundles
In partnership with Dream Team, Cell C has developed three
value-for-money data & airtime bundles to be marketed by
the Dream Team Connectors.
Connectors may target new customers, who are not currently
using Cell C, then help them to switch to Cell C by registering
their new SIM cards, via RICA.
Cell C Dream Team Partnership
To enjoy the Dream Bundles, you must be a Prepaid Customer
and have a Cell C SIM card activated by a Dream Team
Connector. SIM cards may only be provided by your Dream Team
Connector.
To find a Connector nearest to you, please call Anga Jubase on 062
432 1455, he will introduce you to a Connector.
The Supa Bonus is the default tariff plan for the starter pack.
The perfect
Partnership of
MEGA Brands in
South Africa
“Empowering Small
Business Owners”
Three Dream Bundles
Dream Bundles
Dream Bundle ONE
Cost - R79.00
Network Bonuse - R6.91
Dream Bundle TWO
Cost - R259.00
Network Bonus - R57.60
Dream Bundle THREE
Cost - R389.00
Network Bonus - R138.24
How to register your
Cell C Dream Team SIM
“Keep your number”
Option 1
Customers who want to Register and PORT their current number to Cell C
As a Connector, you need to
order a Cell C Dream Team SIM
Pack from your back office.
Send your “Cell C Sales Link”
to your Customer if they “Keep
your Number”.
Customer MUST enter their own
personal details + SIM serial
number, and click “submit” to RICA.
2
1
3
5
4
6
Help your Customer to
complete the RICA process for
their new SIM.
After successful RICA,
SMS your new SIM serial
number to 084 767 8287.
After confirmation SMS
received insert New SIM.
Porting process complete.
How to register your
Cell C Dream Team SIM
“Get a new number”
Option 2
Customers who want to Register and change to a new number with Cell C
Connectors need to order their
Cell C Dream Team SIM Pack
from the Back Office
Send your “Cell C Sales Link”
to your Customer if they
“Change / Get a new Number”.
2
1
4
3
Customers MUST enter their
own personal details, SIM
serial number and click
“submit” to RICA
Help your Customer to
complete the RICA process for
their new SIM
How to link a Customer
to a Connector?
Steps before they can RICA
Linking the Connector to Customer
Step 02
Customer to click the Sponsor’s Link to open this
page.
Step 03
Customer needs to click the button to choose the option
they prefer: (1) Keep number or (2) Get a new number.
Step 01
Connector needs to send their “Cell C Sales Link”
to their Customer to SWITCH to Cell C.
Option 1: Keep number [PORT IN]
Step 02
Connectors must help their Customers to enter
the 12-digital Serial Number correctly.
Step 03
Customer to click “Submit to RICA” which will
take them to beginning the RICA process.
Step 01
Customers must complete the entire form to
link their SIM card to the Connector’s profile.
Option 2: Get new number [SIM Activation]
Step 02
Connectors must help their Customers to enter
the 12-digital Serial Number correctly.
Step 03
Customer to click “Submit to RICA” which will
take them to completing the RICA process.
Step 01
Customers must complete the entire form to
link their SIM card to the Connector’s profile.
How to help your Customer
to e-RICA a Cell C SIM
How to e-RICA
Step 01
Click on the “RICA SIM” button.
Once linked to a Connector, Customers will need to
RICA their SIM before they may create an account.
Documents your Customers need
Cell C SIM Card
1.
Proof of Identity
2.
Proof of Address
3.
Device with a camera
4.
How to e-RICA
Step 02
Click “Confirm” to say you have read
Cell C’s Privacy Policy.
How to e-RICA
Step 03
Tick the “Save my data” box to give Cell C
permission to store your personal information.
Data will be securely stored and not be used
for direct marketing; Cell C stores the data to
provide you with the best digital experience.
How to e-RICA
Step 04 - Entering the Serial Number
Customers will find the ‘Serial Number’ at the
back of their Cell C SIM starter pack, then enter:
RICA Serial Number
PUK Number
Next, click “Take photo” to submit a photo of
the RICA Serial Number.
Once complete, click “Submit”.
How to e-RICA
Step 05 - add Proof of ID
Customers to enter Name &
Surname as per their ID.
Next, enter phone number and
email address.
Choose “Form of ID” then enter
ID Number.
Click “Take photo” which opens
the camera. Focus on your ID,
take photo and click “Submit”
How to e-RICA
Step 06 - Submit a Selfie Picture
Cell C needs to validate the identity of the
Customer.
Customers must click “Take photo” which will
open their camera.
Take a clear picture and click “Submit”.
How to e-RICA
Step 07 - enter Proof of address
Customers to enter street
address, complex name, unit
number, Suburb, City, Postal
code.
Click “Take photo” to take a
picture for proof of address.
Make sure it is clear.
Customers to click “Submit”
once completed.
How to e-RICA
Step 08 - confirm your details
Customers to make sure all
information is correct. Once
confirmed, click “Submit”.
Customers will receive a SMS
with new cell phone number,
and reference number - this
needs to be kept safe.
Porting your
Current Number
Porting journey
Number porting is the process of taking an existing phone
number and transferring it to another provider.
How do I PORT to Cell C?
You need a new Cell C SIM card to RICA.
You must comply with the RICA rules for successful porting
Porting journey
Step 01 RICA your new SIM Card by following the complete
RICA Process.
Error Message
If you try to port your
number before the SIM card
has been RICA’d the attached
error message will display.
You need to RICA your SIM
card first, before proceeding
with the PORT.
Porting journey
Step 02 to complete the RICA process, you need to enter and
confirm your personal details.
Porting journey
Step 03 after the RICA process is successfully complete, wait
for an hour before inserting your New SIM Card into your phone.
Porting journey
Step 04 SMS your RICA Serial Number to 084 767 8287 to
proceed with the Porting process
Porting journey
Step 04 after you send the SMS ‘Port request’ you will receive
an SMS with an OTP.
You will need to respond to
the SMS with the OTP.
The OTP is valid for 4 hours
and failure to respond will
result in rejection of the
application.
Porting journey
Step 05 you will receive a confirmation SMS, showing you the
progress of your Port.
Ports are completed between
7:30pm and 11:30pm,
everyday.
What makes the Dream
Bundles so attractive?
What makes Dream Bundles so attractive?
Each time your Customers recharge with any of the 3x Dream Bundles,
you earn a commission from their purchase, forever.
Cell C Dream Bundles are unique
Dream Bundles offer a data bundle that includes voice. Cell C is
offering more value for less on these price points. Other networks
charge up to R125 for 100 any-net minutes, Cell C add voice for free!
The value for money offer in the Dream Bundles:
Telkom offers 1,2 GB for R99. Which includes 800MB all-day and
400MB night + 25mins any-net and 150mins on-net 61 days validity.
MTN offers 1GB + 50mins for R79. Which includes 400MB all-day and
400MB night + 200MB Netflix and Showmax for 30 Days validity.
Cell C Dream Bundles offers you 1GB Data (day and night) for you to
use however you choose PLUS, 100 any-net minutes.
Now this is value for money!
What makes Dream Bundles so attractive?
What makes Dream Bundles so attractive?
Why offer the data Bundles when you have Home Connector?
The Home Connector Flexi is designed specifically for home use.
Dream Bundles are available for you to use everywhere.
Other networks offer the same 1GB data for cheaper
Our Dream Bundles have a 30-days validity period and the other
networks are offering short validity period, Cell C Customers
benefit here.
Dream Bundles Rules
and Frequently Asked
Questions
There are currently 3x Dream Bundles available for purchase.
Dream Bundles are valid for 30-Days.
Dream Bundles are available on the following Self-Service
Channels; App / Web / Mobi or USSD on *147*38#
Only customers activated by the Dream Team will be able to access
to buy the Dream Bundles.
If the included data bundle is depleted before the end of the
validity period, then out-of-bundle data rates will apply, depending
on the applicable tariff plan.
Once the included data bundle is depleted, additional data usage
will be depleted from any available data bundle or will be billed
from airtime at the rates of the customer’s tariff plan.
Inclusive Data can be transferred to other active Cell C customers.
Data transfer rules apply.
Inclusive Data is not for specific use and can be used for any
internet usage.
Data expiry and carryover will be per the customer’s tariff plan.
Dream Bundles Business Rules
Existing Cell C customers will not be allowed to migrate into the
Dream Team plan, the Customer will need to receive their starter
pack from a Dream Team Connector.
Non-Cell C Customers, brought in by Dream Team, can (1) Port-in
to Cell C, or (2) activate a new SIM card to access the Dream
Bundles.
The any-net minutes can be used for any calls to any South African
Telecommunications Network.
If the included voice bundle is depleted, voice minutes expiry and
carryover will be per the customer’s tariff plan.
Voice minutes will deplete based on the earliest expiry date i.e.
bundle or inclusive value with the earliest expiry date will deplete
first.
Per second billing will apply for voice calls.
Customer care Agents (084135) will be able to load the bundles,
which will appear as Dream bundles on the system.
Dream Bundles Business Rules
I am already on Cell C why should I take another SIM card to
recharge with the Dream Bundles?
The Dream Bundles are offered only on the Dream Team SIM card
and when you have these you also able to earn annuity income and
also leverage from wealthy opportunity that the sim card offers
Why should I port to Cell C and not just buy another sim card ?
You have an option of keeping your number or using a new number
its really up to you. We do not want to restrict you in anyway , we
want you be able to access this opportunity.
Can I buy Cell C Airtime, then use it to buy the Dream Bundles?
Yes. You can purchase airtime from any channel or outlet then buy
the Dream Bundles from App / Web / Mobi or USSD on *147*38#.
Dream Bundles FAQ’s
Will existing Cell C Customers be able to purchase the Dream Bundles?
No. Existing Cell C Customers will need to receive a starter SIM pack
from a Dream Team Connector to be able to purchase the Dream
Bundles.
Will existing Cell C Customers be able to view the Dream bundles?
The Dream Bundles will only display on the profile of Customers who
have received a Starter Pack from the Dream Team Connectors.
How do I PORT to the Dream tariff?
Customers who wish to port must send their RICA serial number via
SMS to 084 767 8287.
How do I RICA my SIM card that I received from a Connector?
You will need to follow the e-RICA process. Click a Connector’s “Cell C
Sales Link” to complete the form, then select RICA SIM and follow the
prompts.
Dream Bundles FAQ’s
What documentation do I need to complete the e-RICA process?
A Cell C SIM card
Proof of Identity
Proof of Address
A device with a camera
What documents do I need to complete the e-RICA process if I am not
a South African citizen?
Passport (please check the expiry date)
Refugee document (please check expiry date)
Certified photocopy of identification document which includes the
customers photo, full names and identity numbers
Driver's Licence is not acceptable
How do I check my Dream Bundle balance?
Dial *101# or *147# to check your balance for all Cell C products.
Dream Bundles FAQ’s
I have received my SIM card from a Dream Team Connector, do I have
access to all of the Cell C products and Services?
Yes. Customers who have received their SIM cards from a Dream Team
Connector will be able to access all of the Cell C products and services.
Can I purchase multiple Dream Bundles?
Yes. You can purchase multiple Bundles. Each bundle has a validity of
30 days.
How do I purchase Dream Bundles?
The Bundles can be purchased from the following Self-Service
Channels:
App / Web / Mobi / USSD on *147*38#
Can I transfer my inclusive data from my Dream Bundle?
Yes. Inclusive Data can be transferred to other active Cell C customers.
Data transfer rules apply.
Dream Bundles FAQ’s
I have received my starter SIM pack from a Dream Team
Connector, can I change my tariff plan?
Yes. The default tariff plan is SupaBonus you can migrate to any
available tariff plans on the Cell C Network.
Would my selected Dream Bundle be automatically loaded for
me?
No, customers have three Bundles available for purchase.
Customers are required to load their selected Dream Bundles
immediately after activation.
Would my Connector earn if I don‘t buy a Dream Bundle?
No, Connectors will only earn a commission when Customers buy
one of the three Dream Bundles. Customers may purchase other
Cell C products, but the Connector will not earn from these
purchases.
Dream Bundles FAQ’s
Customer Objection
Handling
Objection Handling with Customers
Poor connectivity challenges?
Cell C now has agreements with MTN and Vodacom on roaming to
enable connectivity to customers in remote and under indexed areas,
this is to ensure that all customers experience Cell C’s great products.
I have done research, there are better bundles than Dream Bundles?
Telkom offers 1,2 GB for R99. Which includes 800MB all-day and
400MB night + 25mins any-net and 150mins on-net 61 days validity.
MTN offers 1GB + 50mins for R79. Which includes 400MB all-day and
400MB night + 200MB Netflix and Showmax for 30 Days validity.
Cell C Dream Bundles offer you 1GB straight data (day and night) that
you can use however you choose PLUS, 100 any-net minutes.
Now this is value for money!
Other Networks offer Same 1GB for less the price ?
Our Dream Bundles have a 30 days validity period and the other
networks are offering short validity period.
Why offer the data bundles when you have Home Connector Flexi
already?
The Home Connector Flexi is designed specifically for home use
and with our Dream Bundles you can use them everywhere
Objection Handling with Customers

More Related Content

Similar to Cell C Dream Team Training Doc 2024.pdf

CCI DTMABP0819FG12
CCI DTMABP0819FG12CCI DTMABP0819FG12
CCI DTMABP0819FG12savomir
 
CCI RMC-1819-2-8
CCI RMC-1819-2-8CCI RMC-1819-2-8
CCI RMC-1819-2-8savomir
 
CCI DTMA1819DD12
CCI DTMA1819DD12CCI DTMA1819DD12
CCI DTMA1819DD12savomir
 
Newmar C2CB20
Newmar C2CB20Newmar C2CB20
Newmar C2CB20savomir
 
Company Presentation & Process Clay Telecom
Company Presentation & Process Clay TelecomCompany Presentation & Process Clay Telecom
Company Presentation & Process Clay TelecomRahul Juyal
 
ADC PJ1920
ADC PJ1920ADC PJ1920
ADC PJ1920savomir
 
3Com 000790-0
3Com 000790-03Com 000790-0
3Com 000790-0savomir
 
Adic 3-01995-03
Adic 3-01995-03Adic 3-01995-03
Adic 3-01995-03savomir
 
ADC SERVICEPOINT 2040
ADC SERVICEPOINT 2040ADC SERVICEPOINT 2040
ADC SERVICEPOINT 2040savomir
 
ADC FCM720000
ADC FCM720000ADC FCM720000
ADC FCM720000savomir
 
CCI DTMABP7819VG12A
CCI DTMABP7819VG12ACCI DTMABP7819VG12A
CCI DTMABP7819VG12Asavomir
 
CCI DUP-1819-2-1
CCI DUP-1819-2-1CCI DUP-1819-2-1
CCI DUP-1819-2-1savomir
 
CCI DTMA1819VG12A
CCI DTMA1819VG12ACCI DTMA1819VG12A
CCI DTMA1819VG12Asavomir
 
3M SID-C80
3M SID-C803M SID-C80
3M SID-C80savomir
 
3Com C80241-002
3Com C80241-0023Com C80241-002
3Com C80241-002savomir
 
ADC 4-25910-0180
ADC 4-25910-0180ADC 4-25910-0180
ADC 4-25910-0180savomir
 

Similar to Cell C Dream Team Training Doc 2024.pdf (20)

CCI DTMABP0819FG12
CCI DTMABP0819FG12CCI DTMABP0819FG12
CCI DTMABP0819FG12
 
CCI RMC-1819-2-8
CCI RMC-1819-2-8CCI RMC-1819-2-8
CCI RMC-1819-2-8
 
CCI DTMA1819DD12
CCI DTMA1819DD12CCI DTMA1819DD12
CCI DTMA1819DD12
 
Newmar C2CB20
Newmar C2CB20Newmar C2CB20
Newmar C2CB20
 
Company Presentation & Process Clay Telecom
Company Presentation & Process Clay TelecomCompany Presentation & Process Clay Telecom
Company Presentation & Process Clay Telecom
 
Hvoip
HvoipHvoip
Hvoip
 
ADC PJ1920
ADC PJ1920ADC PJ1920
ADC PJ1920
 
3Com 000790-0
3Com 000790-03Com 000790-0
3Com 000790-0
 
Adic 3-01995-03
Adic 3-01995-03Adic 3-01995-03
Adic 3-01995-03
 
ADC SERVICEPOINT 2040
ADC SERVICEPOINT 2040ADC SERVICEPOINT 2040
ADC SERVICEPOINT 2040
 
Simcorner
SimcornerSimcorner
Simcorner
 
ADC FCM720000
ADC FCM720000ADC FCM720000
ADC FCM720000
 
CFMS
CFMSCFMS
CFMS
 
Sage Swiper Instructions
Sage Swiper InstructionsSage Swiper Instructions
Sage Swiper Instructions
 
CCI DTMABP7819VG12A
CCI DTMABP7819VG12ACCI DTMABP7819VG12A
CCI DTMABP7819VG12A
 
CCI DUP-1819-2-1
CCI DUP-1819-2-1CCI DUP-1819-2-1
CCI DUP-1819-2-1
 
CCI DTMA1819VG12A
CCI DTMA1819VG12ACCI DTMA1819VG12A
CCI DTMA1819VG12A
 
3M SID-C80
3M SID-C803M SID-C80
3M SID-C80
 
3Com C80241-002
3Com C80241-0023Com C80241-002
3Com C80241-002
 
ADC 4-25910-0180
ADC 4-25910-0180ADC 4-25910-0180
ADC 4-25910-0180
 

More from Anga Jubase

More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream Team
More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream TeamMore Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream Team
More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream TeamAnga Jubase
 
Sales Agent Order Form by Anga.pdf
Sales Agent Order Form by Anga.pdfSales Agent Order Form by Anga.pdf
Sales Agent Order Form by Anga.pdfAnga Jubase
 
My Pres Les Business Guide 2023 - 2024 FINAL.pdf
My Pres Les Business Guide 2023 - 2024 FINAL.pdfMy Pres Les Business Guide 2023 - 2024 FINAL.pdf
My Pres Les Business Guide 2023 - 2024 FINAL.pdfAnga Jubase
 
AVBOB Cashback Insurance
AVBOB Cashback InsuranceAVBOB Cashback Insurance
AVBOB Cashback InsuranceAnga Jubase
 
Pres Les Sales Consultant Registration and Business Kit Rental Form.pdf
Pres Les Sales Consultant Registration and Business Kit Rental Form.pdfPres Les Sales Consultant Registration and Business Kit Rental Form.pdf
Pres Les Sales Consultant Registration and Business Kit Rental Form.pdfAnga Jubase
 
Advert-Internships-form-SASSETA-2022.pptx
Advert-Internships-form-SASSETA-2022.pptxAdvert-Internships-form-SASSETA-2022.pptx
Advert-Internships-form-SASSETA-2022.pptxAnga Jubase
 
Za lyconet faq_msp_2021_01
Za lyconet faq_msp_2021_01Za lyconet faq_msp_2021_01
Za lyconet faq_msp_2021_01Anga Jubase
 
Career level presentation_2021_04
Career level presentation_2021_04Career level presentation_2021_04
Career level presentation_2021_04Anga Jubase
 
Career level honoring_2021_04
Career level honoring_2021_04Career level honoring_2021_04
Career level honoring_2021_04Anga Jubase
 

More from Anga Jubase (9)

More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream Team
More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream TeamMore Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream Team
More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream Team
 
Sales Agent Order Form by Anga.pdf
Sales Agent Order Form by Anga.pdfSales Agent Order Form by Anga.pdf
Sales Agent Order Form by Anga.pdf
 
My Pres Les Business Guide 2023 - 2024 FINAL.pdf
My Pres Les Business Guide 2023 - 2024 FINAL.pdfMy Pres Les Business Guide 2023 - 2024 FINAL.pdf
My Pres Les Business Guide 2023 - 2024 FINAL.pdf
 
AVBOB Cashback Insurance
AVBOB Cashback InsuranceAVBOB Cashback Insurance
AVBOB Cashback Insurance
 
Pres Les Sales Consultant Registration and Business Kit Rental Form.pdf
Pres Les Sales Consultant Registration and Business Kit Rental Form.pdfPres Les Sales Consultant Registration and Business Kit Rental Form.pdf
Pres Les Sales Consultant Registration and Business Kit Rental Form.pdf
 
Advert-Internships-form-SASSETA-2022.pptx
Advert-Internships-form-SASSETA-2022.pptxAdvert-Internships-form-SASSETA-2022.pptx
Advert-Internships-form-SASSETA-2022.pptx
 
Za lyconet faq_msp_2021_01
Za lyconet faq_msp_2021_01Za lyconet faq_msp_2021_01
Za lyconet faq_msp_2021_01
 
Career level presentation_2021_04
Career level presentation_2021_04Career level presentation_2021_04
Career level presentation_2021_04
 
Career level honoring_2021_04
Career level honoring_2021_04Career level honoring_2021_04
Career level honoring_2021_04
 

Recently uploaded

(8264348440) 🔝 Call Girls In Babarpur 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Babarpur 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Babarpur 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Babarpur 🔝 Delhi NCRsoniya singh
 
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证0622mpom
 
Guwahati Call Girls 7001305949 WhatsApp Number 24x7 Best Services
Guwahati Call Girls 7001305949 WhatsApp Number 24x7 Best ServicesGuwahati Call Girls 7001305949 WhatsApp Number 24x7 Best Services
Guwahati Call Girls 7001305949 WhatsApp Number 24x7 Best Servicesnajka9823
 
(8264348440) 🔝 Call Girls In Sriniwaspuri 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Sriniwaspuri 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Sriniwaspuri 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Sriniwaspuri 🔝 Delhi NCRsoniya singh
 
About Entrepreneur ELON MUSK .pptx...
About  Entrepreneur  ELON  MUSK .pptx...About  Entrepreneur  ELON  MUSK .pptx...
About Entrepreneur ELON MUSK .pptx...lahiruherath654
 
Entrepreneur street first Edition is now out
Entrepreneur street first Edition is now outEntrepreneur street first Edition is now out
Entrepreneur street first Edition is now outentrepreneur street
 
Smart Traffic Management System presentation
Smart Traffic Management System presentationSmart Traffic Management System presentation
Smart Traffic Management System presentationFareeyaFaisal
 
(8264348440) 🔝 Call Girls In Green Park 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Green Park 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Green Park 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Green Park 🔝 Delhi NCRsoniya singh
 
Viet Nam Inclusive Business Accreditation System
Viet Nam Inclusive Business Accreditation SystemViet Nam Inclusive Business Accreditation System
Viet Nam Inclusive Business Accreditation SystemTri Dung, Tran
 
Authentic No 1 Amil Baba In Pakistan Amil Baba In Faisalabad Amil Baba In Kar...
Authentic No 1 Amil Baba In Pakistan Amil Baba In Faisalabad Amil Baba In Kar...Authentic No 1 Amil Baba In Pakistan Amil Baba In Faisalabad Amil Baba In Kar...
Authentic No 1 Amil Baba In Pakistan Amil Baba In Faisalabad Amil Baba In Kar...Authentic No 1 Amil Baba In Pakistan
 
NEON LIGHT CITY pitch deck for AR PC GAME
NEON LIGHT CITY pitch deck for AR PC GAMENEON LIGHT CITY pitch deck for AR PC GAME
NEON LIGHT CITY pitch deck for AR PC GAMEtess51
 
Delhi Munirka 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex call girl
Delhi Munirka 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex call girlDelhi Munirka 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex call girl
Delhi Munirka 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex call girlsoniya singh
 
Role of social media marketing in digital marketing.pdf
Role of social media marketing in digital marketing.pdfRole of social media marketing in digital marketing.pdf
Role of social media marketing in digital marketing.pdftopsearchexperts
 
Gurgaon Rajiv Chowk 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex ...
Gurgaon Rajiv Chowk 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex ...Gurgaon Rajiv Chowk 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex ...
Gurgaon Rajiv Chowk 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex ...soniya singh
 
Call Girls in Tilak Nagar (DELHI-) 8377877756 Call Girls Service
Call Girls in Tilak Nagar (DELHI-) 8377877756 Call Girls ServiceCall Girls in Tilak Nagar (DELHI-) 8377877756 Call Girls Service
Call Girls in Tilak Nagar (DELHI-) 8377877756 Call Girls Servicedollysharma2066
 
Report about the AHIABGA-UnityNet UNDRIPDay / Earth-Day 2024 Gathering in Mar...
Report about the AHIABGA-UnityNet UNDRIPDay / Earth-Day 2024 Gathering in Mar...Report about the AHIABGA-UnityNet UNDRIPDay / Earth-Day 2024 Gathering in Mar...
Report about the AHIABGA-UnityNet UNDRIPDay / Earth-Day 2024 Gathering in Mar...LHelferty
 
CATALOGO MF 650 COMPLETO COM PEÇAS DE TRANSMISSAO
CATALOGO MF 650 COMPLETO COM PEÇAS DE TRANSMISSAOCATALOGO MF 650 COMPLETO COM PEÇAS DE TRANSMISSAO
CATALOGO MF 650 COMPLETO COM PEÇAS DE TRANSMISSAOTMTerraplanagem
 

Recently uploaded (20)

(8264348440) 🔝 Call Girls In Babarpur 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Babarpur 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Babarpur 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Babarpur 🔝 Delhi NCR
 
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证
 
Guwahati Call Girls 7001305949 WhatsApp Number 24x7 Best Services
Guwahati Call Girls 7001305949 WhatsApp Number 24x7 Best ServicesGuwahati Call Girls 7001305949 WhatsApp Number 24x7 Best Services
Guwahati Call Girls 7001305949 WhatsApp Number 24x7 Best Services
 
(8264348440) 🔝 Call Girls In Sriniwaspuri 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Sriniwaspuri 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Sriniwaspuri 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Sriniwaspuri 🔝 Delhi NCR
 
About Entrepreneur ELON MUSK .pptx...
About  Entrepreneur  ELON  MUSK .pptx...About  Entrepreneur  ELON  MUSK .pptx...
About Entrepreneur ELON MUSK .pptx...
 
Entrepreneur street first Edition is now out
Entrepreneur street first Edition is now outEntrepreneur street first Edition is now out
Entrepreneur street first Edition is now out
 
Smart Traffic Management System presentation
Smart Traffic Management System presentationSmart Traffic Management System presentation
Smart Traffic Management System presentation
 
Why Powderless DTF Printer is T-shirt Printing Game Changer.pptx
Why Powderless DTF Printer is T-shirt Printing Game Changer.pptxWhy Powderless DTF Printer is T-shirt Printing Game Changer.pptx
Why Powderless DTF Printer is T-shirt Printing Game Changer.pptx
 
Hot Sexy call girls in Rajouri Garden🔝 9953056974 🔝 Delhi escort Service
Hot Sexy call girls in  Rajouri Garden🔝 9953056974 🔝 Delhi escort ServiceHot Sexy call girls in  Rajouri Garden🔝 9953056974 🔝 Delhi escort Service
Hot Sexy call girls in Rajouri Garden🔝 9953056974 🔝 Delhi escort Service
 
(8264348440) 🔝 Call Girls In Green Park 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Green Park 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Green Park 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Green Park 🔝 Delhi NCR
 
Viet Nam Inclusive Business Accreditation System
Viet Nam Inclusive Business Accreditation SystemViet Nam Inclusive Business Accreditation System
Viet Nam Inclusive Business Accreditation System
 
Authentic No 1 Amil Baba In Pakistan Amil Baba In Faisalabad Amil Baba In Kar...
Authentic No 1 Amil Baba In Pakistan Amil Baba In Faisalabad Amil Baba In Kar...Authentic No 1 Amil Baba In Pakistan Amil Baba In Faisalabad Amil Baba In Kar...
Authentic No 1 Amil Baba In Pakistan Amil Baba In Faisalabad Amil Baba In Kar...
 
NEON LIGHT CITY pitch deck for AR PC GAME
NEON LIGHT CITY pitch deck for AR PC GAMENEON LIGHT CITY pitch deck for AR PC GAME
NEON LIGHT CITY pitch deck for AR PC GAME
 
Delhi Munirka 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex call girl
Delhi Munirka 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex call girlDelhi Munirka 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex call girl
Delhi Munirka 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex call girl
 
Role of social media marketing in digital marketing.pdf
Role of social media marketing in digital marketing.pdfRole of social media marketing in digital marketing.pdf
Role of social media marketing in digital marketing.pdf
 
Gurgaon Rajiv Chowk 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex ...
Gurgaon Rajiv Chowk 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex ...Gurgaon Rajiv Chowk 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex ...
Gurgaon Rajiv Chowk 🔝 Call Girls Service 🔝 ( 8264348440 ) unlimited hard sex ...
 
young call girls in kailash Nagar, 🔝 9953056974 🔝 escort Service
young call girls in kailash Nagar, 🔝 9953056974 🔝 escort Serviceyoung call girls in kailash Nagar, 🔝 9953056974 🔝 escort Service
young call girls in kailash Nagar, 🔝 9953056974 🔝 escort Service
 
Call Girls in Tilak Nagar (DELHI-) 8377877756 Call Girls Service
Call Girls in Tilak Nagar (DELHI-) 8377877756 Call Girls ServiceCall Girls in Tilak Nagar (DELHI-) 8377877756 Call Girls Service
Call Girls in Tilak Nagar (DELHI-) 8377877756 Call Girls Service
 
Report about the AHIABGA-UnityNet UNDRIPDay / Earth-Day 2024 Gathering in Mar...
Report about the AHIABGA-UnityNet UNDRIPDay / Earth-Day 2024 Gathering in Mar...Report about the AHIABGA-UnityNet UNDRIPDay / Earth-Day 2024 Gathering in Mar...
Report about the AHIABGA-UnityNet UNDRIPDay / Earth-Day 2024 Gathering in Mar...
 
CATALOGO MF 650 COMPLETO COM PEÇAS DE TRANSMISSAO
CATALOGO MF 650 COMPLETO COM PEÇAS DE TRANSMISSAOCATALOGO MF 650 COMPLETO COM PEÇAS DE TRANSMISSAO
CATALOGO MF 650 COMPLETO COM PEÇAS DE TRANSMISSAO
 

Cell C Dream Team Training Doc 2024.pdf

  • 1. Cell C Dream Team Connector Training Learn how to WIN with Cell C
  • 2. Outcomes 1. Partnership & Dream Bundles. 2. Option 1: Keep your number. 7. Why are the Dream Bundles so attractive to Customers? 8. Business rules and FAQ’s. 9. How to handle Customer Objections? 4. How to link a Customer to the Connector? 5. Help your Customer to e-RICA their new SIM. 6. How to complete the porting process? 3. Option 2: Get a new number.
  • 3. Cell C Dream Team Partnership & Dream Bundles
  • 4. In partnership with Dream Team, Cell C has developed three value-for-money data & airtime bundles to be marketed by the Dream Team Connectors. Connectors may target new customers, who are not currently using Cell C, then help them to switch to Cell C by registering their new SIM cards, via RICA. Cell C Dream Team Partnership To enjoy the Dream Bundles, you must be a Prepaid Customer and have a Cell C SIM card activated by a Dream Team Connector. SIM cards may only be provided by your Dream Team Connector. To find a Connector nearest to you, please call Anga Jubase on 062 432 1455, he will introduce you to a Connector. The Supa Bonus is the default tariff plan for the starter pack. The perfect Partnership of MEGA Brands in South Africa “Empowering Small Business Owners”
  • 5. Three Dream Bundles Dream Bundles Dream Bundle ONE Cost - R79.00 Network Bonuse - R6.91 Dream Bundle TWO Cost - R259.00 Network Bonus - R57.60 Dream Bundle THREE Cost - R389.00 Network Bonus - R138.24
  • 6. How to register your Cell C Dream Team SIM “Keep your number” Option 1
  • 7. Customers who want to Register and PORT their current number to Cell C As a Connector, you need to order a Cell C Dream Team SIM Pack from your back office. Send your “Cell C Sales Link” to your Customer if they “Keep your Number”. Customer MUST enter their own personal details + SIM serial number, and click “submit” to RICA. 2 1 3 5 4 6 Help your Customer to complete the RICA process for their new SIM. After successful RICA, SMS your new SIM serial number to 084 767 8287. After confirmation SMS received insert New SIM. Porting process complete.
  • 8. How to register your Cell C Dream Team SIM “Get a new number” Option 2
  • 9. Customers who want to Register and change to a new number with Cell C Connectors need to order their Cell C Dream Team SIM Pack from the Back Office Send your “Cell C Sales Link” to your Customer if they “Change / Get a new Number”. 2 1 4 3 Customers MUST enter their own personal details, SIM serial number and click “submit” to RICA Help your Customer to complete the RICA process for their new SIM
  • 10. How to link a Customer to a Connector? Steps before they can RICA
  • 11. Linking the Connector to Customer Step 02 Customer to click the Sponsor’s Link to open this page. Step 03 Customer needs to click the button to choose the option they prefer: (1) Keep number or (2) Get a new number. Step 01 Connector needs to send their “Cell C Sales Link” to their Customer to SWITCH to Cell C.
  • 12. Option 1: Keep number [PORT IN] Step 02 Connectors must help their Customers to enter the 12-digital Serial Number correctly. Step 03 Customer to click “Submit to RICA” which will take them to beginning the RICA process. Step 01 Customers must complete the entire form to link their SIM card to the Connector’s profile.
  • 13. Option 2: Get new number [SIM Activation] Step 02 Connectors must help their Customers to enter the 12-digital Serial Number correctly. Step 03 Customer to click “Submit to RICA” which will take them to completing the RICA process. Step 01 Customers must complete the entire form to link their SIM card to the Connector’s profile.
  • 14. How to help your Customer to e-RICA a Cell C SIM
  • 15. How to e-RICA Step 01 Click on the “RICA SIM” button. Once linked to a Connector, Customers will need to RICA their SIM before they may create an account. Documents your Customers need Cell C SIM Card 1. Proof of Identity 2. Proof of Address 3. Device with a camera 4.
  • 16. How to e-RICA Step 02 Click “Confirm” to say you have read Cell C’s Privacy Policy.
  • 17. How to e-RICA Step 03 Tick the “Save my data” box to give Cell C permission to store your personal information. Data will be securely stored and not be used for direct marketing; Cell C stores the data to provide you with the best digital experience.
  • 18. How to e-RICA Step 04 - Entering the Serial Number Customers will find the ‘Serial Number’ at the back of their Cell C SIM starter pack, then enter: RICA Serial Number PUK Number Next, click “Take photo” to submit a photo of the RICA Serial Number. Once complete, click “Submit”.
  • 19. How to e-RICA Step 05 - add Proof of ID Customers to enter Name & Surname as per their ID. Next, enter phone number and email address. Choose “Form of ID” then enter ID Number. Click “Take photo” which opens the camera. Focus on your ID, take photo and click “Submit”
  • 20. How to e-RICA Step 06 - Submit a Selfie Picture Cell C needs to validate the identity of the Customer. Customers must click “Take photo” which will open their camera. Take a clear picture and click “Submit”.
  • 21. How to e-RICA Step 07 - enter Proof of address Customers to enter street address, complex name, unit number, Suburb, City, Postal code. Click “Take photo” to take a picture for proof of address. Make sure it is clear. Customers to click “Submit” once completed.
  • 22. How to e-RICA Step 08 - confirm your details Customers to make sure all information is correct. Once confirmed, click “Submit”. Customers will receive a SMS with new cell phone number, and reference number - this needs to be kept safe.
  • 24. Porting journey Number porting is the process of taking an existing phone number and transferring it to another provider. How do I PORT to Cell C? You need a new Cell C SIM card to RICA. You must comply with the RICA rules for successful porting
  • 25. Porting journey Step 01 RICA your new SIM Card by following the complete RICA Process. Error Message If you try to port your number before the SIM card has been RICA’d the attached error message will display. You need to RICA your SIM card first, before proceeding with the PORT.
  • 26. Porting journey Step 02 to complete the RICA process, you need to enter and confirm your personal details.
  • 27. Porting journey Step 03 after the RICA process is successfully complete, wait for an hour before inserting your New SIM Card into your phone.
  • 28. Porting journey Step 04 SMS your RICA Serial Number to 084 767 8287 to proceed with the Porting process
  • 29. Porting journey Step 04 after you send the SMS ‘Port request’ you will receive an SMS with an OTP. You will need to respond to the SMS with the OTP. The OTP is valid for 4 hours and failure to respond will result in rejection of the application.
  • 30. Porting journey Step 05 you will receive a confirmation SMS, showing you the progress of your Port. Ports are completed between 7:30pm and 11:30pm, everyday.
  • 31. What makes the Dream Bundles so attractive?
  • 32. What makes Dream Bundles so attractive? Each time your Customers recharge with any of the 3x Dream Bundles, you earn a commission from their purchase, forever.
  • 33. Cell C Dream Bundles are unique Dream Bundles offer a data bundle that includes voice. Cell C is offering more value for less on these price points. Other networks charge up to R125 for 100 any-net minutes, Cell C add voice for free! The value for money offer in the Dream Bundles: Telkom offers 1,2 GB for R99. Which includes 800MB all-day and 400MB night + 25mins any-net and 150mins on-net 61 days validity. MTN offers 1GB + 50mins for R79. Which includes 400MB all-day and 400MB night + 200MB Netflix and Showmax for 30 Days validity. Cell C Dream Bundles offers you 1GB Data (day and night) for you to use however you choose PLUS, 100 any-net minutes. Now this is value for money! What makes Dream Bundles so attractive?
  • 34. What makes Dream Bundles so attractive? Why offer the data Bundles when you have Home Connector? The Home Connector Flexi is designed specifically for home use. Dream Bundles are available for you to use everywhere. Other networks offer the same 1GB data for cheaper Our Dream Bundles have a 30-days validity period and the other networks are offering short validity period, Cell C Customers benefit here.
  • 35. Dream Bundles Rules and Frequently Asked Questions
  • 36. There are currently 3x Dream Bundles available for purchase. Dream Bundles are valid for 30-Days. Dream Bundles are available on the following Self-Service Channels; App / Web / Mobi or USSD on *147*38# Only customers activated by the Dream Team will be able to access to buy the Dream Bundles. If the included data bundle is depleted before the end of the validity period, then out-of-bundle data rates will apply, depending on the applicable tariff plan. Once the included data bundle is depleted, additional data usage will be depleted from any available data bundle or will be billed from airtime at the rates of the customer’s tariff plan. Inclusive Data can be transferred to other active Cell C customers. Data transfer rules apply. Inclusive Data is not for specific use and can be used for any internet usage. Data expiry and carryover will be per the customer’s tariff plan. Dream Bundles Business Rules
  • 37. Existing Cell C customers will not be allowed to migrate into the Dream Team plan, the Customer will need to receive their starter pack from a Dream Team Connector. Non-Cell C Customers, brought in by Dream Team, can (1) Port-in to Cell C, or (2) activate a new SIM card to access the Dream Bundles. The any-net minutes can be used for any calls to any South African Telecommunications Network. If the included voice bundle is depleted, voice minutes expiry and carryover will be per the customer’s tariff plan. Voice minutes will deplete based on the earliest expiry date i.e. bundle or inclusive value with the earliest expiry date will deplete first. Per second billing will apply for voice calls. Customer care Agents (084135) will be able to load the bundles, which will appear as Dream bundles on the system. Dream Bundles Business Rules
  • 38. I am already on Cell C why should I take another SIM card to recharge with the Dream Bundles? The Dream Bundles are offered only on the Dream Team SIM card and when you have these you also able to earn annuity income and also leverage from wealthy opportunity that the sim card offers Why should I port to Cell C and not just buy another sim card ? You have an option of keeping your number or using a new number its really up to you. We do not want to restrict you in anyway , we want you be able to access this opportunity. Can I buy Cell C Airtime, then use it to buy the Dream Bundles? Yes. You can purchase airtime from any channel or outlet then buy the Dream Bundles from App / Web / Mobi or USSD on *147*38#. Dream Bundles FAQ’s
  • 39. Will existing Cell C Customers be able to purchase the Dream Bundles? No. Existing Cell C Customers will need to receive a starter SIM pack from a Dream Team Connector to be able to purchase the Dream Bundles. Will existing Cell C Customers be able to view the Dream bundles? The Dream Bundles will only display on the profile of Customers who have received a Starter Pack from the Dream Team Connectors. How do I PORT to the Dream tariff? Customers who wish to port must send their RICA serial number via SMS to 084 767 8287. How do I RICA my SIM card that I received from a Connector? You will need to follow the e-RICA process. Click a Connector’s “Cell C Sales Link” to complete the form, then select RICA SIM and follow the prompts. Dream Bundles FAQ’s
  • 40. What documentation do I need to complete the e-RICA process? A Cell C SIM card Proof of Identity Proof of Address A device with a camera What documents do I need to complete the e-RICA process if I am not a South African citizen? Passport (please check the expiry date) Refugee document (please check expiry date) Certified photocopy of identification document which includes the customers photo, full names and identity numbers Driver's Licence is not acceptable How do I check my Dream Bundle balance? Dial *101# or *147# to check your balance for all Cell C products. Dream Bundles FAQ’s
  • 41. I have received my SIM card from a Dream Team Connector, do I have access to all of the Cell C products and Services? Yes. Customers who have received their SIM cards from a Dream Team Connector will be able to access all of the Cell C products and services. Can I purchase multiple Dream Bundles? Yes. You can purchase multiple Bundles. Each bundle has a validity of 30 days. How do I purchase Dream Bundles? The Bundles can be purchased from the following Self-Service Channels: App / Web / Mobi / USSD on *147*38# Can I transfer my inclusive data from my Dream Bundle? Yes. Inclusive Data can be transferred to other active Cell C customers. Data transfer rules apply. Dream Bundles FAQ’s
  • 42. I have received my starter SIM pack from a Dream Team Connector, can I change my tariff plan? Yes. The default tariff plan is SupaBonus you can migrate to any available tariff plans on the Cell C Network. Would my selected Dream Bundle be automatically loaded for me? No, customers have three Bundles available for purchase. Customers are required to load their selected Dream Bundles immediately after activation. Would my Connector earn if I don‘t buy a Dream Bundle? No, Connectors will only earn a commission when Customers buy one of the three Dream Bundles. Customers may purchase other Cell C products, but the Connector will not earn from these purchases. Dream Bundles FAQ’s
  • 44. Objection Handling with Customers Poor connectivity challenges? Cell C now has agreements with MTN and Vodacom on roaming to enable connectivity to customers in remote and under indexed areas, this is to ensure that all customers experience Cell C’s great products. I have done research, there are better bundles than Dream Bundles? Telkom offers 1,2 GB for R99. Which includes 800MB all-day and 400MB night + 25mins any-net and 150mins on-net 61 days validity. MTN offers 1GB + 50mins for R79. Which includes 400MB all-day and 400MB night + 200MB Netflix and Showmax for 30 Days validity. Cell C Dream Bundles offer you 1GB straight data (day and night) that you can use however you choose PLUS, 100 any-net minutes. Now this is value for money!
  • 45. Other Networks offer Same 1GB for less the price ? Our Dream Bundles have a 30 days validity period and the other networks are offering short validity period. Why offer the data bundles when you have Home Connector Flexi already? The Home Connector Flexi is designed specifically for home use and with our Dream Bundles you can use them everywhere Objection Handling with Customers