Case Study: Banrural Improves Monitoring Financial Services with CA Application Performance Management

World®
’16
Case Study: Banrural Improves
Monitoring Financial Services
with CA Application Performance
Management 10.1
Miguel Angel Lemus, IT Manager, Banrural. @mlemusgt
DO4X82S
DEVOPS – AGILE OPERATIONS

2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

Abstract
Banrural is embarking on the rollout of a new version of its online banking
application with an estimated 350,000 active users and an expected growth of 20
percent annually. Banrural’s IT operations team is expected to support 3,000
concurrent users per second. Learn how CA Application Performance Management
(CA APM) 10 took center stage during stress testing and configurations in the test
environment, helping the team easily monitor the performance of critical business
transactions and providing traceability of failed transactions to help the team find
solutions quickly. But the journey doesn’t end there. Banrural, one of the largest
banks in Guatemala, will also share its plans to integrate CA APM 10 with CA App
Experience Analytics in order to obtain end-to-end visibility of its mobile apps.
Miguel Angel
Lemus
Banrural
IT Manager

Agenda
ABSTRACT
SHORT REVIEW OF BANRURAL
SUMMARY
LEVERAGE THE CAPABILITIES
BUSINESS BENEFITS
BANRURAL ROAD MAP
1
2
3
4
5
6

Short Overview of Banrural

We changed the model of doing business, with the friendship of our customers.
We are a financial group aimed at rural
development with private and multi-sectors
capital, with universal banking services, national
and regional coverage, aimed at micro, small and
medium entrepreneurs, farmers and artisans
VISION
Being the leading bank in development
financing, through its branches and different
channels, offering a set of financial products and
services that meet the need of its costumers;
with good profitability without neglecting social
responsibility
MISSION

…the Strength of a Giant
Banking services for
everyone
Committed human
capital
Promoting the integral
development
Private and multi
sectors equity
Identity with
our values
High international
standards
The Friendship…

Strength in Numbers
June 2016
CLIENTS
8 +
Millions
BRANCHES1,234
EMPLOYEES10,000
ATM1,118
RURAL CASHIER2,400+
Online Banking350k+

Monitoring Team
We are part of
the IT
Management
Monitoring and
operations organization
Monitoring tools team
and admin with provider
Monitoring
operations team
7x24-365 days

In the past
Need to improve quality & performance of the apps
SO, HOW DID WE DO IT?
Monitoring was oriented to
infrastructure components
We only detected faults
when the infrastructure
components failed
We didn’t know the
transactional behavior of
the services
We didn’t perceive an
application’s degradation

WAR ROOM!
Difficult to
determine root
cause
Problems not
caught first time

Adopting CA Application Performance Management 10.1
Banrural Road Map
Integrate with other tools
Deploy
• The final deployment in production took 3 months,
considering the installation of the agents
Training
• The monitoring team was trained to learn how to
interpret the new monitoring variables

Use CA APM in both pre-production and production
Identify
PRE-PRODUCTIO AND PRODUCTION ENVIROMENT
Identify slow SQL
before it hits prod
Identify sources
of slowness in
the platform
Identify backend
issues
Identify
architecture
issues

QUICK PROFITS
Monitoring based on
transactional behavior
Monitoring of response
times
Monitoring of middleware components
(message queue, message broker)

Become
Famous
Became famous for
accuracy in diagnosis
All applications with any
deficiency to implement “CA
APM” to want improve their
performance
This is because the
monitoring team, through
their training, made very
accurate diagnoses and took
evidence of the failure

CA APM – Business Benefits
Rapidly diagnose, fix today’s app issues
NEXT STEPS
Application Visibility and Troubleshooting (Convert the
skeptics)
§ End User Experience monitoring
§ Effectiveness in diagnosis
§ Incident prevention
§ Integrate CA APM 10 with CA App Experience Analytics
§ Additional applications
.

Credits
Team
BANRURAL

Thank you.
Stay connected at communities.ca.com

Case Study: Banrural Improves Monitoring Financial Services with CA Application Performance Management

More Related Content

What's hot

Similar to Case Study: Banrural Improves Monitoring Financial Services with CA Application Performance Management

More from CA Technologies

Recently uploaded

Case Study: Banrural Improves Monitoring Financial Services with CA Application Performance Management