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Building Community Capacity:
Framing Our Outcomes
three goals

Students

Communities

Institutions
Bonner Transformation Goals
Campus Change

Individuals
& Places

Develop & engage
students’ knowledge,
skills, values, and
collective action.
Bonner Transformation Goals
Campus Change
Develop and integrate
community engaged learning
courses & programs.

Programs
Individuals
& Places
Bonner Transformation Goals
Campus Change
Organizations
Programs
Individuals
& Places

Build campus center that
leads effort to make 	

place-based community
engagement deep, pervasive,
integrated & developmental.
Bonner Transformation Goals
Campus Change
Leverage Bonner Network as
a community of best practice,
and resource for higher
education locally and nationally

Systems
Organizations
Programs
Individuals
& Places
Bonner Transformation Goals
Community Change

Individuals
& Places

Mobilize students, faculty,
staff, & community members
to support individuals & places.
Bonner Transformation Goals
Community Change
Programs
Individuals
& Places

Train & support leaders who
develop & manage
evidence-based programs and
projects.
Bonner Transformation Goals
Community Change
Organizations
Programs
Individuals
& Places

Partner in capacity-building
for organizations to improve
effectiveness, efficiency, and
resources.
Bonner Transformation Goals
Community Change
Systems
Organizations
Programs
Individuals
& Places

Partner in capacity-building
for collaboratives working to
achieve measurable community
and systemic change.
three types of change
Level of Goals for Individual Goals for Campus
Work
Development
Development
Macro

Community Leaders

Goals for
Community
Development

Campus as Citizen

System Change

Centers of
Engagement

Capacity-Building
for Organizations
& Collaboratives

Staff & Faculty
Leaders

Engaged Teaching

Evidence-based
Programs &
projects

Student Leaders

Engaged Learning

Direct Service

Campus-Wide
Leaders
Meso

Micro

Students

Institutions Communities
This afternoon, we focus
on community outcomes
and impact
Non-profits, government
organizations, and schools

also often have
aspects in common
Washburn 
University
Big Brothers Big Sisters is not your typical organization.
We help children realize their potential and build their
futures. We nurture children and strengthen communities.
!
According to a national impact study: Researchers found that after 18 months of
spending time with their Bigs, the Little Brothers and Little Sisters, compared to
those children not in our program, were:
•
•
•
•
•
•

46% less likely to begin using illegal drugs
27% less likely to begin using alcohol
52% less likely to skip school
37% less likely to skip a class
33% less likely to hit someone
They also found that the Littles were more confident of their performance in
schoolwork and getting along better with their families.

!
!
TCNJ
Health and
Human
Services
Division

• improving the health
and quality of life

Henry J. Austin Health
Clinic

will improve the quality of life through superior health
care outcomes for the greater Trenton community as
their medical home of choice.

!
!

Visitation Home

A Catholic shared living residence for adults with
developmental disabilities.

!
!

El Centro de Recursos
Para Familias

multi-service, family-focused community center serving
Mercer County. We commit ourselves to treat everyone
with dignity and respect, continually improve the quality
of services, and be responsible to the community for the
best use of our resources.
Madison Community Health Consortium	

Communities and agencies working together

toward a healthier Madison County.	

!

MCHC networks with community agencies and groups
in an ongoing process of needs assessment, project
development, implementation, and evaluation.	

!

Today the Consortium has an active membership of over
50 people representing 25 community organizations and
agencies and is divided into several task forces/
committees responsible for ongoing health projects.
Putnam County Youth
Development
Commission

DePauw

The mission statement of the Putnam County Youth
Development Commission is: 	

• to be an advocate for youth by recognizing and
speaking to specific needs in the context of the family
and the larger community; 	

• to keep youth from entering the juvenile justice
system through treatment and prevention actions; 	

• to educate the community about vulnerable youth and
educate youth about their roles in the community; and,	

• to maintain and provide to those in need a wide
spectrum of information and referral materials.
At your table, reflect about your
community and partnerships...

What is your organization’s mission?
What kinds of impact do you want to
make? How?
Capacity
building
as a stepping
stone
towards
measurable
impact
• AmeriCorps, VISTA, Senior Corps & Social
Innovation Fund

• Increasing focus on measuring community
impact

• Reinforces Bonner is focusing on capacity
building
Capacity Building
Activities
• Volunteer Management
• Training & Program Development
• Fundraising
• Communications
• Research

(see pages 12-15)
Capacity Building Areas
• Efficiency / Efficacy

Improved outcomes with the same level of resources
or improved or consistent quality of services with
fewer resources

• Scale/Reach

Number of new people served, new populations
served, and/or new or expanded services

• Leverage

Additional resources or assets garnered through
capacity-building activities such as funding,
volunteers, in-kind support, and partnerships.
Capacity Building Outcomes
Established/expanded pool of volunteers to assist with service or program
delivery.
Improved policies, training, management, staff/volunteer development, and
internal communications.
Improved systems for organizational / program efficiency and effectiveness.
Improved systems for organizational efficiency and effectiveness, scale/reach,
and leverage.
Complete environmental scan of community context, needs and assets.
Expanded/improved community knowledge of effort of the organization’s
services to the community or program/organization’s knowledge for service
delivery.
Improvement/expansion into focus area or improvement of existing program;
program delivery model and approach refined and revised to effectively reach
populations in need.
Expanded/enhanced sustainable and/or diversified funding & resource stream.
Improved systems for organizational / program management, effectiveness,
and reach.
Systemic Change Example

StriveNetwork.org
• Strive brought together more than 300 leaders of local

organizations leaders to tackle the student achievement
crisis.

• Their ambitious mission became to coordinate

improvements at every stage of a young person’s life,
from “cradle to career.”

• Strive focused the entire educational community on a single
set of goals, measured in the same way.

• Participating organizations are grouped into 15 different

Student Success Networks (SSNs) by type of activity, such
as early childhood education or tutoring.

• 34 of the 53 success indicators that Strive tracks have

shown positive trends, including high school graduation
rates, fourth-grade reading and math scores, and the number
of preschool children prepared for kindergarten.

StriveNetwork.org
Five Principles for
Success
• Common Agenda
• Shared Measurement Systems
• Mutually Reinforcing Activities
• Continuous Communication
• Backbone Support Organizations
Levels of Collaboration

Backbone	

Org
Bonner Transformation Goals
Community Change
Systems
Organizations
Programs
Individuals
& Places

Partner in capacity-building
for collaboratives working to
achieve measurable community
and systemic change.
Partner in capacity-building
for organizations to improve
effectiveness, efficiency, and
resources.
Capacity Building
Activities
• Volunteer Generation & Management
• Training & Program Development
• Communications and Technology
• Community-Based & Policy Research
• Fundraising, Resource Generation &
Organizational Development

(see pages 12-15)
Discussion:
!

Discuss ways
campus can
help your
organization’s
capacity.
Capacity
Building
Opportunities
Planning
Guide
!

Check &
describe
opportunities for
projects
Output/Outcome Areas

Capacity
Building
Opportunities
Planning
Guide

Established/expanded pool of volunteers (students, staff,
faculty) to assist with service or program delivery.
(Volunteer Generation/Recruitment)

!

Complete environmental scan of community context,
needs and assets. (Community Assessment)
Expanded/improved community knowledge of effort of
the organization’s services to the community or program/
organization’s knowledge for service delivery. (Research,
Service-Learning, or Academic Projects)

Later reframe
Activities into
Outcomes...

Improved policies, training, management, staff/volunteer
development, and internal communications.
(Volunteer Management, Program Coordination and
Management)
Improved systems for organizational / program efficiency
and effectiveness.

(Training Development, Program Development)
Improved systems for organizational efficiency and
effectiveness, scale/reach, and leverage.
(Technology Use, Social Media Use, Technology Systems,
Community Outreach/Meetings Support)

Improvement/expansion into focus area or improvement
of existing program; program delivery model and
approach refined and revised to effectively reach
populations in need. (Policy Research)
Expanded/enhanced sustainable and/or diversified
funding and resource stream. (Financial Resources,
Resource Generation)
Improved systems for organizational / program
management, effectiveness, and reach. (Organizational
Development)
Output/Outcome Areas

Capacity
Building
Opportunities
Planning
Guide

Established/expanded pool of volunteers (students, staff,
faculty) to assist with service or program delivery.
(Volunteer Generation/Recruitment)

!

Complete environmental scan of community context,
needs and assets. (Community Assessment)
Expanded/improved community knowledge of effort of
the organization’s services to the community or program/
organization’s knowledge for service delivery. (Research,
Service-Learning, or Academic Projects)

Connect to your
your Campus
Center’s strategic
plans

Improved policies, training, management, staff/volunteer
development, and internal communications.
(Volunteer Management, Program Coordination and
Management)
Improved systems for organizational / program efficiency
and effectiveness.

(Training Development, Program Development)
Improved systems for organizational efficiency and
effectiveness, scale/reach, and leverage.
(Technology Use, Social Media Use, Technology Systems,
Community Outreach/Meetings Support)

Improvement/expansion into focus area or improvement
of existing program; program delivery model and
approach refined and revised to effectively reach
populations in need. (Policy Research)
Expanded/enhanced sustainable and/or diversified
funding and resource stream. (Financial Resources,
Resource Generation)
Improved systems for organizational / program
management, effectiveness, and reach. (Organizational
Development)

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Introduction to Bonner High-Impact Initiative Capacity Building Outcomes

  • 3. Bonner Transformation Goals Campus Change Individuals & Places Develop & engage students’ knowledge, skills, values, and collective action.
  • 4. Bonner Transformation Goals Campus Change Develop and integrate community engaged learning courses & programs. Programs Individuals & Places
  • 5. Bonner Transformation Goals Campus Change Organizations Programs Individuals & Places Build campus center that leads effort to make place-based community engagement deep, pervasive, integrated & developmental.
  • 6. Bonner Transformation Goals Campus Change Leverage Bonner Network as a community of best practice, and resource for higher education locally and nationally Systems Organizations Programs Individuals & Places
  • 7. Bonner Transformation Goals Community Change Individuals & Places Mobilize students, faculty, staff, & community members to support individuals & places.
  • 8. Bonner Transformation Goals Community Change Programs Individuals & Places Train & support leaders who develop & manage evidence-based programs and projects.
  • 9. Bonner Transformation Goals Community Change Organizations Programs Individuals & Places Partner in capacity-building for organizations to improve effectiveness, efficiency, and resources.
  • 10. Bonner Transformation Goals Community Change Systems Organizations Programs Individuals & Places Partner in capacity-building for collaboratives working to achieve measurable community and systemic change.
  • 11. three types of change Level of Goals for Individual Goals for Campus Work Development Development Macro Community Leaders Goals for Community Development Campus as Citizen System Change Centers of Engagement Capacity-Building for Organizations & Collaboratives Staff & Faculty Leaders Engaged Teaching Evidence-based Programs & projects Student Leaders Engaged Learning Direct Service Campus-Wide Leaders Meso Micro Students Institutions Communities
  • 12. This afternoon, we focus on community outcomes and impact
  • 13. Non-profits, government organizations, and schools also often have aspects in common
  • 14. Washburn University Big Brothers Big Sisters is not your typical organization. We help children realize their potential and build their futures. We nurture children and strengthen communities. ! According to a national impact study: Researchers found that after 18 months of spending time with their Bigs, the Little Brothers and Little Sisters, compared to those children not in our program, were: • • • • • • 46% less likely to begin using illegal drugs 27% less likely to begin using alcohol 52% less likely to skip school 37% less likely to skip a class 33% less likely to hit someone They also found that the Littles were more confident of their performance in schoolwork and getting along better with their families. ! !
  • 15. TCNJ Health and Human Services Division • improving the health and quality of life Henry J. Austin Health Clinic will improve the quality of life through superior health care outcomes for the greater Trenton community as their medical home of choice. ! ! Visitation Home A Catholic shared living residence for adults with developmental disabilities. ! ! El Centro de Recursos Para Familias multi-service, family-focused community center serving Mercer County. We commit ourselves to treat everyone with dignity and respect, continually improve the quality of services, and be responsible to the community for the best use of our resources.
  • 16. Madison Community Health Consortium Communities and agencies working together
 toward a healthier Madison County. ! MCHC networks with community agencies and groups in an ongoing process of needs assessment, project development, implementation, and evaluation. ! Today the Consortium has an active membership of over 50 people representing 25 community organizations and agencies and is divided into several task forces/ committees responsible for ongoing health projects.
  • 17. Putnam County Youth Development Commission DePauw The mission statement of the Putnam County Youth Development Commission is: • to be an advocate for youth by recognizing and speaking to specific needs in the context of the family and the larger community; • to keep youth from entering the juvenile justice system through treatment and prevention actions; • to educate the community about vulnerable youth and educate youth about their roles in the community; and, • to maintain and provide to those in need a wide spectrum of information and referral materials.
  • 18. At your table, reflect about your community and partnerships... What is your organization’s mission? What kinds of impact do you want to make? How?
  • 20. • AmeriCorps, VISTA, Senior Corps & Social Innovation Fund • Increasing focus on measuring community impact • Reinforces Bonner is focusing on capacity building
  • 21. Capacity Building Activities • Volunteer Management • Training & Program Development • Fundraising • Communications • Research (see pages 12-15)
  • 22. Capacity Building Areas • Efficiency / Efficacy Improved outcomes with the same level of resources or improved or consistent quality of services with fewer resources • Scale/Reach Number of new people served, new populations served, and/or new or expanded services • Leverage Additional resources or assets garnered through capacity-building activities such as funding, volunteers, in-kind support, and partnerships.
  • 23. Capacity Building Outcomes Established/expanded pool of volunteers to assist with service or program delivery. Improved policies, training, management, staff/volunteer development, and internal communications. Improved systems for organizational / program efficiency and effectiveness. Improved systems for organizational efficiency and effectiveness, scale/reach, and leverage. Complete environmental scan of community context, needs and assets. Expanded/improved community knowledge of effort of the organization’s services to the community or program/organization’s knowledge for service delivery. Improvement/expansion into focus area or improvement of existing program; program delivery model and approach refined and revised to effectively reach populations in need. Expanded/enhanced sustainable and/or diversified funding & resource stream. Improved systems for organizational / program management, effectiveness, and reach.
  • 25. • Strive brought together more than 300 leaders of local organizations leaders to tackle the student achievement crisis. • Their ambitious mission became to coordinate improvements at every stage of a young person’s life, from “cradle to career.” • Strive focused the entire educational community on a single set of goals, measured in the same way. • Participating organizations are grouped into 15 different Student Success Networks (SSNs) by type of activity, such as early childhood education or tutoring. • 34 of the 53 success indicators that Strive tracks have shown positive trends, including high school graduation rates, fourth-grade reading and math scores, and the number of preschool children prepared for kindergarten. StriveNetwork.org
  • 26. Five Principles for Success • Common Agenda • Shared Measurement Systems • Mutually Reinforcing Activities • Continuous Communication • Backbone Support Organizations
  • 28. Bonner Transformation Goals Community Change Systems Organizations Programs Individuals & Places Partner in capacity-building for collaboratives working to achieve measurable community and systemic change. Partner in capacity-building for organizations to improve effectiveness, efficiency, and resources.
  • 29. Capacity Building Activities • Volunteer Generation & Management • Training & Program Development • Communications and Technology • Community-Based & Policy Research • Fundraising, Resource Generation & Organizational Development (see pages 12-15)
  • 30. Discussion: ! Discuss ways campus can help your organization’s capacity.
  • 32. Output/Outcome Areas Capacity Building Opportunities Planning Guide Established/expanded pool of volunteers (students, staff, faculty) to assist with service or program delivery. (Volunteer Generation/Recruitment) ! Complete environmental scan of community context, needs and assets. (Community Assessment) Expanded/improved community knowledge of effort of the organization’s services to the community or program/ organization’s knowledge for service delivery. (Research, Service-Learning, or Academic Projects) Later reframe Activities into Outcomes... Improved policies, training, management, staff/volunteer development, and internal communications. (Volunteer Management, Program Coordination and Management) Improved systems for organizational / program efficiency and effectiveness.
 (Training Development, Program Development) Improved systems for organizational efficiency and effectiveness, scale/reach, and leverage. (Technology Use, Social Media Use, Technology Systems, Community Outreach/Meetings Support) Improvement/expansion into focus area or improvement of existing program; program delivery model and approach refined and revised to effectively reach populations in need. (Policy Research) Expanded/enhanced sustainable and/or diversified funding and resource stream. (Financial Resources, Resource Generation) Improved systems for organizational / program management, effectiveness, and reach. (Organizational Development)
  • 33. Output/Outcome Areas Capacity Building Opportunities Planning Guide Established/expanded pool of volunteers (students, staff, faculty) to assist with service or program delivery. (Volunteer Generation/Recruitment) ! Complete environmental scan of community context, needs and assets. (Community Assessment) Expanded/improved community knowledge of effort of the organization’s services to the community or program/ organization’s knowledge for service delivery. (Research, Service-Learning, or Academic Projects) Connect to your your Campus Center’s strategic plans Improved policies, training, management, staff/volunteer development, and internal communications. (Volunteer Management, Program Coordination and Management) Improved systems for organizational / program efficiency and effectiveness.
 (Training Development, Program Development) Improved systems for organizational efficiency and effectiveness, scale/reach, and leverage. (Technology Use, Social Media Use, Technology Systems, Community Outreach/Meetings Support) Improvement/expansion into focus area or improvement of existing program; program delivery model and approach refined and revised to effectively reach populations in need. (Policy Research) Expanded/enhanced sustainable and/or diversified funding and resource stream. (Financial Resources, Resource Generation) Improved systems for organizational / program management, effectiveness, and reach. (Organizational Development)