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Business Process
Reengineering
© Operational Excellence Consulting. All rights reserved.
1. ORGANIZE FOR BPR
Involves	creating	business	process	
map,	identify	areas	for	re-
engineering,	establish	process	
ownership	and	initiate	projects.
1.1 Create business process map
1.2 Prioritize areas for improvement
1.3 Establish process ownership
1.4. Form BPR team
1.5 Initiate project
2. PROCESS DIAGNOSIS
Involves	determining	requirements,	
mapping	the	processes,	collecting	
process	performance	data,	and	
rating	processes	based	on	these	data.
2.1 Determine customer
requirements
2.2 Determine and document current
process
2.3 Rate the process
4. PROCESS DEPLOYMENT
Involves	implementing	the	process	
improvement	plan,	obtaining	
customer	feedback	on	the	results,	
revising	the	plan	as	appropriate,	and	
rolling	out	the	solution	across	the	
organization.
4.1 Implement process improvement
plan
4.2 Measure results
4.3 Obtain customer feedback on
process performance
4.4 Do it all over again
3. PROCESS REDESIGN
Uses	the	data	collected	in	Process	
Diagnosis	to	evaluate	and	develop	
plans	to	improve	processes.
3.1 Benchmark the process
3.2 Develop solutions to close gaps
3.3 Get buy-in
3.4 Develop improvement plans
BPR	is	the	fundamental	rethinking	and	radical	
redesign	of	business	processes	enabled	by	
information	technology	to	achieve	dramatic	
improvements	in	business	performance.
Process
Deployment
Process
Redesign
Process
Diagnosis
Organize
for BPR
BUSINESS
PROCESS
REENGINEERING
(BPR)
Four Important Rules for	BPR	Projects
1. Determine strategy before redesigning.
2. Redesign each primary process.
3. Optimize the use of information technology.
4. Organizational structure and governance models must
be compatible with the primary process.
Business Process
Reengineering
© Operational Excellence Consulting. All rights reserved.
1. ORGANIZE FOR BPR
Involves	creating	business	process	
map,	identify	areas	for	re-
engineering,	establish	process	
ownership	and	initiate	projects.
1.1 Create business process map
1.2 Prioritize areas for improvement
1.3 Establish process ownership
1.4. Form BPR team
1.5 Initiate project
2. PROCESS DIAGNOSIS
Involves	determining	requirements,	
mapping	the	processes,	collecting	
process	performance	data,	and	
rating	processes	based	on	these	data.
2.1 Determine customer
requirements
2.2 Determine and document current
process
2.3 Rate the process
4. PROCESS DEPLOYMENT
Involves	implementing	the	process	
improvement	plan,	obtaining	
customer	feedback	on	the	results,	
revising	the	plan	as	appropriate,	and	
rolling	out	the	solution	across	the	
organization.
4.1 Implement process improvement
plan
4.2 Measure results
4.3 Obtain customer feedback on
process performance
4.4 Do it all over again
3. PROCESS REDESIGN
Uses	the	data	collected	in	Process	
Diagnosis	to	evaluate	and	develop	
plans	to	improve	processes.
3.1 Benchmark the process
3.2 Develop solutions to close gaps
3.3 Get buy-in
3.4 Develop improvement plans
BPR	is	the	fundamental	rethinking	and	radical	
redesign	of	business	processes	enabled	by	
information	technology	to	achieve	dramatic	
improvements	in	business	performance.
Process
Deployment
Process
Redesign
Process
Diagnosis
Organize
for BPR
BUSINESS
PROCESS
REENGINEERING
(BPR)
Four Important Rules for	BPR	Projects
1. Determine strategy before redesigning.
2. Redesign each primary process.
3. Optimize the use of information technology.
4. Organizational structure and governance models must
be compatible with the primary process.
© Operational Excellence Consulting. All rights reserved. 3
Operational Excellence Consulting is a management training and consulting
firm that assists organizations in improving business performance and
effectiveness. Based in Singapore, the firm’s mission is to create business
value for organizations through innovative design and operational excellence
management training and consulting solutions. For more information, please
visit www.oeconsulting.com.sg

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Business Process Reengineering (BPR) Poster

  • 1. Business Process Reengineering © Operational Excellence Consulting. All rights reserved. 1. ORGANIZE FOR BPR Involves creating business process map, identify areas for re- engineering, establish process ownership and initiate projects. 1.1 Create business process map 1.2 Prioritize areas for improvement 1.3 Establish process ownership 1.4. Form BPR team 1.5 Initiate project 2. PROCESS DIAGNOSIS Involves determining requirements, mapping the processes, collecting process performance data, and rating processes based on these data. 2.1 Determine customer requirements 2.2 Determine and document current process 2.3 Rate the process 4. PROCESS DEPLOYMENT Involves implementing the process improvement plan, obtaining customer feedback on the results, revising the plan as appropriate, and rolling out the solution across the organization. 4.1 Implement process improvement plan 4.2 Measure results 4.3 Obtain customer feedback on process performance 4.4 Do it all over again 3. PROCESS REDESIGN Uses the data collected in Process Diagnosis to evaluate and develop plans to improve processes. 3.1 Benchmark the process 3.2 Develop solutions to close gaps 3.3 Get buy-in 3.4 Develop improvement plans BPR is the fundamental rethinking and radical redesign of business processes enabled by information technology to achieve dramatic improvements in business performance. Process Deployment Process Redesign Process Diagnosis Organize for BPR BUSINESS PROCESS REENGINEERING (BPR) Four Important Rules for BPR Projects 1. Determine strategy before redesigning. 2. Redesign each primary process. 3. Optimize the use of information technology. 4. Organizational structure and governance models must be compatible with the primary process.
  • 2. Business Process Reengineering © Operational Excellence Consulting. All rights reserved. 1. ORGANIZE FOR BPR Involves creating business process map, identify areas for re- engineering, establish process ownership and initiate projects. 1.1 Create business process map 1.2 Prioritize areas for improvement 1.3 Establish process ownership 1.4. Form BPR team 1.5 Initiate project 2. PROCESS DIAGNOSIS Involves determining requirements, mapping the processes, collecting process performance data, and rating processes based on these data. 2.1 Determine customer requirements 2.2 Determine and document current process 2.3 Rate the process 4. PROCESS DEPLOYMENT Involves implementing the process improvement plan, obtaining customer feedback on the results, revising the plan as appropriate, and rolling out the solution across the organization. 4.1 Implement process improvement plan 4.2 Measure results 4.3 Obtain customer feedback on process performance 4.4 Do it all over again 3. PROCESS REDESIGN Uses the data collected in Process Diagnosis to evaluate and develop plans to improve processes. 3.1 Benchmark the process 3.2 Develop solutions to close gaps 3.3 Get buy-in 3.4 Develop improvement plans BPR is the fundamental rethinking and radical redesign of business processes enabled by information technology to achieve dramatic improvements in business performance. Process Deployment Process Redesign Process Diagnosis Organize for BPR BUSINESS PROCESS REENGINEERING (BPR) Four Important Rules for BPR Projects 1. Determine strategy before redesigning. 2. Redesign each primary process. 3. Optimize the use of information technology. 4. Organizational structure and governance models must be compatible with the primary process.
  • 3. © Operational Excellence Consulting. All rights reserved. 3 Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg