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Key Partners
Who are our key partners?
Who are key Suppliers?
Which key Resources are we acquiring from partners?
Which key activities do partners perform?
Motivation for partnership:
Optimization & Economy
Reduction of Risk & Uncertainty
Acquisition of particular resources and activities
Key Activities
What key activities do our value propositions require?
Our distribution Channels?
Customer Relationships?
Revenue Streams?
Categories:
Production
Problem Solving
Platform/Network
Key Resources
What key resources do our value propositions require?
Our distribution channels? Customer Relationships?
Revenue Streams?
Types of Resources:
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Value Propositions
What value do we deliver to our customers?
Which one of our customer’s problems are we helping to solve?
What bundles of products and services are we offering to each customer segment?
Which customer needs are we satisfying?
Characteristics:
Newness
Performance
Customization
“Getting the job done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
Customer Relationships
What type of business relationship does each of our customer segments expect us to establish
and maintain with them?
Which ones of these relationships have we established?
How are they integrated with our business model?
How costly are they?
Examples:
Personal Assistance
Dedicated personal assistance
Self service
Automated service
Communities
Co-creation
Channels
Through which channels do our customer segments want to be reached?
How are we reaching them now?
How are channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with our customer routines?
Channel Phases:
Awareness (how do we raise awareness of our co. products & services)
Evaluation (how do we help customers evaluate the value proposition of our orgn.)
Purchase (how do we allow customers to purchase specific products & services)
Delivery (how do we deliver value proposition to customers)
After Sales (how do we provide post purchase customer support)
Customer Segments
For whom are we creating value?
Who are our most important customers?
Various Segments:
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
Cost Structure
What are the most important costs inherent in our business model?
Which key resources are most expensive?
Which key activities are most expensive?
Is our business more:
Cost driven?
Value driven?
Sample Characteristics:
Fixed Cost
Variable Cost
Economies of Scale
Economies of Scope
Revenue Streams
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each revenue stream contribute to overall revenues?
Fixed pricing
Dynamic pricing

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Key Partnerships and Resources for Business Success

  • 1. Key Partners Who are our key partners? Who are key Suppliers? Which key Resources are we acquiring from partners? Which key activities do partners perform? Motivation for partnership: Optimization & Economy Reduction of Risk & Uncertainty Acquisition of particular resources and activities Key Activities What key activities do our value propositions require? Our distribution Channels? Customer Relationships? Revenue Streams? Categories: Production Problem Solving Platform/Network Key Resources What key resources do our value propositions require? Our distribution channels? Customer Relationships? Revenue Streams? Types of Resources: Physical Intellectual (brand patents, copyrights, data) Human Financial Value Propositions What value do we deliver to our customers? Which one of our customer’s problems are we helping to solve? What bundles of products and services are we offering to each customer segment? Which customer needs are we satisfying? Characteristics: Newness
  • 2. Performance Customization “Getting the job done” Design Brand/Status Price Cost Reduction Risk Reduction Accessibility Convenience/Usability Customer Relationships What type of business relationship does each of our customer segments expect us to establish and maintain with them? Which ones of these relationships have we established? How are they integrated with our business model? How costly are they? Examples: Personal Assistance Dedicated personal assistance Self service Automated service Communities Co-creation Channels Through which channels do our customer segments want to be reached? How are we reaching them now? How are channels integrated? Which ones work best? Which ones are most cost-efficient? How are we integrating them with our customer routines? Channel Phases: Awareness (how do we raise awareness of our co. products & services) Evaluation (how do we help customers evaluate the value proposition of our orgn.) Purchase (how do we allow customers to purchase specific products & services) Delivery (how do we deliver value proposition to customers) After Sales (how do we provide post purchase customer support)
  • 3. Customer Segments For whom are we creating value? Who are our most important customers? Various Segments: Mass Market Niche Market Segmented Diversified Multi-sided Platform Cost Structure What are the most important costs inherent in our business model? Which key resources are most expensive? Which key activities are most expensive? Is our business more: Cost driven? Value driven? Sample Characteristics: Fixed Cost Variable Cost Economies of Scale Economies of Scope Revenue Streams For what value are our customers really willing to pay? For what do they currently pay? How are they currently paying? How would they prefer to pay? How much does each revenue stream contribute to overall revenues? Fixed pricing Dynamic pricing