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Implementing Information Governance By
Addressing Challenges One At A Time
Laurence Hart, CIP
BEYOND THE HYPE OF CONTENT
SERVICES
March 1, 2018
1
Enterprise Content Management
(ECM)
A strategy for the coordinated
management of all content throughout
an organization, allowing for people and
systems to find and use content from
within any business context.
Information Governance (InfoGov)
The overarching and coordinating
strategy and tactics for all organizational
information. It establishes the
authorities, supports, processes,
capabilities, structures, and
infrastructure to enable information to
be a useful asset and reduced liability to
an organization, based on that
organization’s specific business
requirements and risk tolerance.
Historic Definitions
Copyright © 2018 TeraThink Corporation
2
Enterprise Content Management
(ECM)
A strategy for the coordinated
management of all content throughout
an organization, allowing for people and
systems to find and use content from
within any business context.
Information Governance (InfoGov)
The overarching and coordinating
strategy and tactics for all organizational
information. It establishes the
authorities, supports, processes,
capabilities, structures, and
infrastructure to enable information to
be a useful asset and reduced liability to
an organization, based on that
organization’s specific business
requirements and risk tolerance.
Historic Definitions
Copyright © 2018 TeraThink Corporation
3
Enterprise Content Management
(ECM)
A strategy for the coordinated
management of all content throughout
an organization, allowing for people and
systems to find and use content from
within any business context.
Information Governance (InfoGov)
The overarching and coordinating
strategy and tactics for all organizational
information. It establishes the
authorities, supports, processes,
capabilities, structures, and
infrastructure to enable information to
be a useful asset and reduced liability to
an organization, based on that
organization’s specific business
requirements and risk tolerance.
Historic Definitions
Copyright © 2018 TeraThink Corporation
4
Content Services Are…
The How Of InfoGov And
ECM, Not The What
A Platform Accessed
Through APIs
Best Suited For
Large Enterprises
5
6
Federated Repositories
Repository to Repository
Application to Repository
9
10
11 Copyright © 2018 TeraThink Corporation
12 Copyright © 2018 TeraThink Corporation
13
Content Services Works
Now Because…
Agile Has Freed Us
From Waterfall
We Understand
Users Come First
The Industry Is Ready
For Change
14
Be Cautious As…
The Need For ECM &
InfoGov Still Exists
Agile Is Required &
More Than A Process
Transformation Takes Time,
Don’t Rush It
15
Content Services Are Not New,
Just Evolved
Still Have To Have
Strategy In Place First
Work In An Agile Manner
Start With Solving An
Existing Problem

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Beyond the Hype of Content Services

  • 1. Implementing Information Governance By Addressing Challenges One At A Time Laurence Hart, CIP BEYOND THE HYPE OF CONTENT SERVICES March 1, 2018
  • 2. 1 Enterprise Content Management (ECM) A strategy for the coordinated management of all content throughout an organization, allowing for people and systems to find and use content from within any business context. Information Governance (InfoGov) The overarching and coordinating strategy and tactics for all organizational information. It establishes the authorities, supports, processes, capabilities, structures, and infrastructure to enable information to be a useful asset and reduced liability to an organization, based on that organization’s specific business requirements and risk tolerance. Historic Definitions Copyright © 2018 TeraThink Corporation
  • 3. 2 Enterprise Content Management (ECM) A strategy for the coordinated management of all content throughout an organization, allowing for people and systems to find and use content from within any business context. Information Governance (InfoGov) The overarching and coordinating strategy and tactics for all organizational information. It establishes the authorities, supports, processes, capabilities, structures, and infrastructure to enable information to be a useful asset and reduced liability to an organization, based on that organization’s specific business requirements and risk tolerance. Historic Definitions Copyright © 2018 TeraThink Corporation
  • 4. 3 Enterprise Content Management (ECM) A strategy for the coordinated management of all content throughout an organization, allowing for people and systems to find and use content from within any business context. Information Governance (InfoGov) The overarching and coordinating strategy and tactics for all organizational information. It establishes the authorities, supports, processes, capabilities, structures, and infrastructure to enable information to be a useful asset and reduced liability to an organization, based on that organization’s specific business requirements and risk tolerance. Historic Definitions Copyright © 2018 TeraThink Corporation
  • 5. 4 Content Services Are… The How Of InfoGov And ECM, Not The What A Platform Accessed Through APIs Best Suited For Large Enterprises
  • 6. 5
  • 7. 6
  • 8. Federated Repositories Repository to Repository Application to Repository
  • 9.
  • 10. 9
  • 11. 10
  • 12. 11 Copyright © 2018 TeraThink Corporation
  • 13. 12 Copyright © 2018 TeraThink Corporation
  • 14. 13 Content Services Works Now Because… Agile Has Freed Us From Waterfall We Understand Users Come First The Industry Is Ready For Change
  • 15. 14 Be Cautious As… The Need For ECM & InfoGov Still Exists Agile Is Required & More Than A Process Transformation Takes Time, Don’t Rush It
  • 16. 15 Content Services Are Not New, Just Evolved Still Have To Have Strategy In Place First Work In An Agile Manner Start With Solving An Existing Problem

Editor's Notes

  1. Nick introduces and we chat about the Hype of the Content Services from Gartner. At some point, Nick asks about InfoGov and ECM
  2. InfoGov comes from the IC, ECM comes from me. LOTS OF WORDS
  3. Strategy is important. So are the processes, requirements, and everything else. None of this goes away or changes. ECM may be a dated term but it has always worked best when it was a Strategy
  4. Strategy is important. So are the processes, requirements, and everything else. None of this goes away or changes. ECM may be a dated term but it has always worked best when it was a Strategy
  5. At some point asks what this picture is of Nick asks, “So is it a technology?”
  6. Content Services Are more that a tech. It is a strategy for implementing these complex systems. An Approach For Implementing A Content Management System Services have been around for a while in concept but the maturity of how has changed dramatically.
  7. The beauty is that as your needs evolve, the abilities can evolve. This isn’t a one size fits all situation. This is an approach where we definitely see the creation, retrieval, update, and delete of content. However we can add transformation, image recognition, auto-classification, and records management behind the scenes Services have been around for a while in concept but the maturity of how has changed dramatically.
  8. Back in 2009, I was demonstrating the CMIS standard at the AIIM Conference as part of the iECM Committee effort. The Application to Repository use case is really what we are talking about except we are redefining the Interface to be more business centric and the repo is built in a new manner
  9. Back in 2009, I was demonstrating the CMIS standard at the AIIM Conference as part of the iECM Committee effort. The Application to Repository use case is really what we are talking about except we are redefining the Interface to be more business centric and the repo is built in a new manner
  10. Things have worked when they were custom. These are custom chocolates. One set vanilla, habaneros, and a flavored gin. These were picked to meet a flavor palette. User interfaces need to be developed to meet a specific task. Apparently we’ve learned that we have to create something people can use readily. Training is fine but 50 page manuals on how to use a system need to go away We are moving away from Excel spreadsheet. Old-school JAD sessions and new, creative, ways to garner feedback are making it easier to determine what has to be done
  11. Talk about the flexibility of the cloud. It isn’t new but it is evolving to be more flexible. Cloud has led to DevOps. While technical, this has made it easier build and grow Agile is replacing waterfall in the broader mainstream. MVPs and slowly growing is important
  12. API approach. Things are much more mature now Put together what you need, when you need it. Not everything at once. (and rarely this cool) Nick asks, “So we’ve been doing this for a while?”
  13. Too big too soon. Waterfall Model the world Everything on one platform We didn’t bring it ALL together
  14. Nick asks, “So Content Services are the wave of the future?”
  15. Yes and No. Really only useful for larger enterprises because there is a critical mass of complexity that need to be met before it really has value. Also stress how it doesn't replace ECM or InfoGov. The goal is to get out of the cycle of the new system every few years. Bringing you full circle from the old Washington Monument to the new. More polish. Better architecture. Better Everything
  16. Stress that even if narrow in scope, understanding the entire domain will help so Nick will pitch the more details at InfoGovCon with practical steps