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Beyond Removing Impediments: 
Scrum Master as Team Coach 
Image by Pictofigo 
1
Welcome to Houston TechFest 
Thank you for being a part of the 
8th Annual Houston TechFest! 
• Please turn off all electronic devices or set them to vibrate. 
• If you must take a phone call, please do so in the lobby so as not 
to disturb others. 
• Thanks to our Diamond Sponsors: 
2
Allison Pollard 
Firm believer in continuous 
improvement and the power 
of teams to affect change 
3
Cherie Silas 
Strong desire to help people 
arrive at the place they define 
as success in both personal 
and professional life 
4
Today’s presentation 
• What does “Scrum Master as Team Coach” mean? 
• What is a high performing team? 
• What tools can you use to coach a team to 
become high performing? 
Image by Pictofigo 
5
The Scrum Master role 
• VERY different from being a Project Manager 
• Responsible for ensuring Scrum is understood and 
followed 
• Servant leader 
The Scrum Master acts as the 
Team’s coach! 
6 
Image by Pictofigo
Building a high performing team 
7 
• Self-organizing 
• Cross-functional 
• Accountable as a team 
• Striving for AWESOME 
The Scrum Master reinforces 
the “team” mentality Images by Pictofigo
The High Performance Tree 
Constructive 
disagreement 
8 
Consensus-driven 
Get the right 
business value
Activity: 
• Think about your current team 
• Add more roots to the values 
that are present 
• Color in the fruits for the benefits 
that are present 
9 
Images by Pictofigo
How to use the tree with your team 
10 
• Project kick-offs 
– Review the values, 
characteristics and 
benefits 
– Define working 
agreements 
• Retrospectives 
– Have the team evaluate 
the strength of the 
values, benefits in the 
team 
Images by Pictofigo
Coaching skill: asking questions 
• Not about eliciting more information 
for the Scrum Master 
• Provoke the team to think, feel, or 
react differently about the issue 
at hand 
The Scrum Master’s job is to stay 
curious 
11 
Image by Pictofigo
What makes a question Powerful? 
• Open-ended 
• Move the team forward to what it desires rather 
than ask for justification 
• Not leading to a particular answer 
• Reflect active listening 
Image by Pictofigo 
12
Activity: 
• Find a partner 
• One person will talk about his/her team 
• During the conversation, the other person asks 
powerful questions. 
Image by Pictofigo 
13
What did you learn? 
Image by Pictofigo 
14
Scrum Master as Team Coach 
1. Use metaphors to describe 
abstract concepts and feelings 
2. Use powerful questions to invite 
discovery, clarity, and action 
15 
Image by Pictofigo 
Practice these tools with your team 
to coach them to high performance
Resources 
• Coaching Agile Teams by Lyssa Adkins 
• Images from Pictofigo, www.pictofigo.com 
16
Contact 
allison.pollard@improvingenterprises.com 
17 
@allison_pollard 
cherie.silas@improvingenterprises.com 
@cheriesilas 
Images by Pictofigo
Please Leave Feedback During Q&A 
18 
If you leave session 
feedback and provide 
contact information in 
the survey, you will be 
qualified for a prize 
Scan the QR Code to 
the right or go to 
http://bit.ly/1p13f3n
Thanks to all our Sponsors! 
19

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Beyond Removing Impediments - Scrum Master as Team Coach - Houston TechFest 2014

  • 1. Beyond Removing Impediments: Scrum Master as Team Coach Image by Pictofigo 1
  • 2. Welcome to Houston TechFest Thank you for being a part of the 8th Annual Houston TechFest! • Please turn off all electronic devices or set them to vibrate. • If you must take a phone call, please do so in the lobby so as not to disturb others. • Thanks to our Diamond Sponsors: 2
  • 3. Allison Pollard Firm believer in continuous improvement and the power of teams to affect change 3
  • 4. Cherie Silas Strong desire to help people arrive at the place they define as success in both personal and professional life 4
  • 5. Today’s presentation • What does “Scrum Master as Team Coach” mean? • What is a high performing team? • What tools can you use to coach a team to become high performing? Image by Pictofigo 5
  • 6. The Scrum Master role • VERY different from being a Project Manager • Responsible for ensuring Scrum is understood and followed • Servant leader The Scrum Master acts as the Team’s coach! 6 Image by Pictofigo
  • 7. Building a high performing team 7 • Self-organizing • Cross-functional • Accountable as a team • Striving for AWESOME The Scrum Master reinforces the “team” mentality Images by Pictofigo
  • 8. The High Performance Tree Constructive disagreement 8 Consensus-driven Get the right business value
  • 9. Activity: • Think about your current team • Add more roots to the values that are present • Color in the fruits for the benefits that are present 9 Images by Pictofigo
  • 10. How to use the tree with your team 10 • Project kick-offs – Review the values, characteristics and benefits – Define working agreements • Retrospectives – Have the team evaluate the strength of the values, benefits in the team Images by Pictofigo
  • 11. Coaching skill: asking questions • Not about eliciting more information for the Scrum Master • Provoke the team to think, feel, or react differently about the issue at hand The Scrum Master’s job is to stay curious 11 Image by Pictofigo
  • 12. What makes a question Powerful? • Open-ended • Move the team forward to what it desires rather than ask for justification • Not leading to a particular answer • Reflect active listening Image by Pictofigo 12
  • 13. Activity: • Find a partner • One person will talk about his/her team • During the conversation, the other person asks powerful questions. Image by Pictofigo 13
  • 14. What did you learn? Image by Pictofigo 14
  • 15. Scrum Master as Team Coach 1. Use metaphors to describe abstract concepts and feelings 2. Use powerful questions to invite discovery, clarity, and action 15 Image by Pictofigo Practice these tools with your team to coach them to high performance
  • 16. Resources • Coaching Agile Teams by Lyssa Adkins • Images from Pictofigo, www.pictofigo.com 16
  • 17. Contact allison.pollard@improvingenterprises.com 17 @allison_pollard cherie.silas@improvingenterprises.com @cheriesilas Images by Pictofigo
  • 18. Please Leave Feedback During Q&A 18 If you leave session feedback and provide contact information in the survey, you will be qualified for a prize Scan the QR Code to the right or go to http://bit.ly/1p13f3n
  • 19. Thanks to all our Sponsors! 19

Editor's Notes

  1. where you work your history why this topic ...is a Principal Consultant for Improving Enterprises and has worked with Agile teams as a project manager, as a Scrum Master, and in coaching roles. A firm advocate of continuous improvement and the power of teams to affect change, she believes the world needs more strong teams in order to be Agile and meet the demands of today; her goal is to help others create them, shape them, and support them. Allison also volunteers locally as one of the organizers of the DFW Scrum user group and serves on the Dallas Agile Leadership Network board.
  2. WHY we came up with this presentation, what we will talk about --based on Lyssa’s book, help you take the ideas from the book and use them with your team next week
  3. The role of the Scrum Master is about more than removing impediments and facilitating meetings. Scrum Masters act as mirrors for their teams and mentor team members—great Scrum Masters coach their teams to high performance every day. We’ll share a metaphor for teams to use on their journey to high performance and teach Scrum Masters how to be coaches for their teams.
  4. Why Ask Questions and what does this have to do with building High Performing Teams? --Provokes people to think – helps them break of the box --Helps people start creating solutions they can believe in --Motivates them to act on the solutions they create
  5. Challenge yourself to keep it short – BBQ – Brief Bold Questions Examples: What do you really want? What is important here? What’s the risk you could take? What else? What is possible?
  6. Summary slide! The role of the Scrum Master is about more than removing impediments and facilitating meetings. Scrum Masters act as mirrors for their teams and mentor team members—great Scrum Masters coach their teams to high performance every day. We’ll share a metaphor for teams to use on their journey to high performance and teach Scrum Masters how to be coaches for their teams.