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Automating Business Processes
with APIs
Saul	Caganoff
CTO,	Sixtree
@scaganoff @APIdaysAU
The Web is Now Programmable
• We	need	to	talk	about	consuming	APIs
• Each	API	will	have	thousands	or	millions	of	consumers
• Enterprise	digital	initiatives	– lean,	SaaS,	PaaS,	IaaS
• How	to	enable	the	Composable	Enterprise?
Automating Business Processes with APIs
SaaS - Different Levels of Specialization
• Infrastructure	– storage,	compute,	management,	integration
• Commodity – people,	places,	things,	payment,	security…
• Functional – sales,	marketing,	service	management,	financial,	
human	resources…
• Industry – healthcare,	education,	supply-chain…
• Your	unique	business	value	depends	on	how	you	integrate	
and	operate	all	these	services
– The	end-to-end	business	process
iPaaS & Cloud BPM
Consumer
Enterprise
Cloud	BPM
Data	Sync
This is what you want…
• The	business	process	ensemble
• Coordination	between	process	and	API?
• API	is	constrained	by	its	underlying	state	model
• Business	Process	has	its	own	goal	to	achieve
This is what you get…
• Each	SaaS	is	built	as	an	island
…or	with	point	integrations
• Not	designed	for	integration
• An	awful	lot	of	polling	going	on
“We’ve	got	a	long	way	to	go”	- @njyx
E.g. Bookstore
Finance
Sales
Fulfilment
Product
Customer
End-to-end Process
?
State: the “S” in REST
• Created
• Composed
• Addressed
• Quoted
• Paid
• Confirmed
• Declined
• Cancelled
Created Populated Addressed Quoted
PaidDeclined ConfirmedCancelled
Add
Item
Add
Item
Remove
Item
Accepted
Add
Credit	Card
Details
Add
Address
Calculate
Cost
Declined
Add
Credit	Card
Details
Cancel Cancel Cancel Cancel
Cancel
HATEOAS
• State	Model
• Business	Process	=	a	path	through	the	state	model
• API	Affordances
– Expose	hyperlinks	that	represent	available	state	transitions
HATEOAS
Empty
Cart
Full
Cart
Quoted
Paid
POST	/cart
PUT	/cart/:id
{	book:	…	}
PUT	/cart/:id
{	book:	…	}
DELETE	/cart/:id/books/:id
PUT	/cart/:id
{	address:	…	}
POST	/payments
{	cart:	…,	card:	{…}}
Commands
{create:	{	cart:	…	}	…	}
{add:	{	cart:	…,	book:	{…}}	..}
{add:	{	cart:	…,	book:	{…}}	..}
{del:	{	cart:	…,	book:	{…}}	..}
{quoted:	{	cart:	…	}	…	}
{paid:	{	cart:	…	}	…	}
Events	(EATNOAS)
HATEOAS and Events
• State	Model
• Business	Process	=	a	path	through	the	state	model
• Duality	between	state	transitions	and	events
• An	external	observer	can	infer	the	state	of	a	resource	from	its	
event-stream
– This	is	the	essence	of	event-sourcing	&	CQRS
• Affordances
– Expose	hyperlinks	that	represent	available	state	transitions
– Publish	events	that	notify	actual	state	transitions
Event Transports: Syndication
• API	exposes	list	of	events	– e.g.	an	RSS/atom	feed
• Consumers	do	all	the	hard	work:
– Subscription
– State	Management	(where	am	I	up	to?)
– Retries
• Positives
– Very	easy…well-known	pattern
• Negatives
– Polling
– High	latency
Event Transports: WebHooks
• Service	POSTs	events	to	subscribers
• Publishers	do	all	the	hard	work:
– Subscriber	management
– Consumers	must	provide	an	endpoint
• Positives
– Not	polling,	relatively	lower	latency
• Negatives
– Subscription	management	&	guaranteed	delivery	must	be	done	yourself
– Reliability requires	coordination	between	publisher	&	subscriber
Check out RESTHooks
• Sponsored	by	Zapier
• WebHooks with
• RESTful Subscription	Management
resthooks.org
Notification Services
End-to-end Process
Update
Inventory
Process
Payment
Initiate
Fulfilment
Update
Financials
Complete
Order
Affordances for Business Automation
• Have	an	explicit	State	Model
– With	published	hypermedia	controls
• Track	changes
– Allow	query	of	changes	since	last	“poll”
• Even	better	- notify	changes
– Event	streams
– WebHooks or	REST	Hooks
– Notification	Services
• Consider	the	importance	of	event	reliability

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