This document discusses arbitration, conciliation and alternative dispute resolution systems. It defines arbitration as a private dispute resolution process where parties agree to have their dispute decided by an impartial third party, the arbitrator, rather than going to court. Arbitration is preferred over litigation as it is less expensive, provides speedy resolution and is a simpler process. The document outlines different types of arbitrations based on jurisdiction and proceedings. It compares the Arbitration and Conciliation Act of 1996 to the Arbitration Act of 1940 and discusses key concepts such as arbitration agreements, appointment of arbitrators, and arbitration tribunals.