Tutorial proceso de consulta o reclamo sobre puntaje obtenido en actividad no...yeirodrig
Se presenta de forma clara y sencilla el proceso que debe seguir un estudiante para poder hacer una consulta o reclamación de manera adecuada sobre una calificación de una actividad no en línea, respetando los lineamientos de la universidad consignados en el Reglamento General Estudiantil.
Este documento presenta el proyecto TIC de un centro educativo. El proyecto tiene como objetivos principales integrar las TIC en el aprendizaje de los alumnos de forma constructiva y cooperativa, y formar al profesorado en el uso pedagógico de las tecnologías. Se describen las líneas de actuación, que incluyen la alfabetización digital, el uso de materiales, y la formación continua del profesorado. También se explica la organización, con horarios específicos para las actividades TIC y la figura del
El documento define el m-commerce como la compra y venta de productos y servicios a través de dispositivos móviles como teléfonos inteligentes. Explica que el m-commerce permite realizar transacciones financieras y otras operaciones desde el teléfono celular. También describe la evolución de las tecnologías móviles desde la antigüedad hasta la actualidad y cómo el m-commerce está revolucionando el mundo de los negocios y el marketing a través de estrategias exitosas de publicidad móvil.
HOUSEBOAT - Manuale di vendita Derthona Viaggiderthonaviaggi
Cosa sono le houseboat? A chi posso proporre questo tipo di vacanza? Quali attività si possono svolgere durante la crociera? Dove di può noleggiare una houseboat?
DERTHONA VIAGGI, tour operator per il prodotto houseboat da oltre 11 anni, risponde alle domande degli Agenti di Viaggio, aiutandoli, con questo manuale, a concludere una vendita.
This document discusses Alitalia's digital strategy to create intimacy and loyalty with customers by engaging them throughout their travel journey ("every moment"). Key points include:
- Alitalia.com aims to be the preferred online marketplace through personalization, contextual content, and excellent customer service.
- Online sales have grown 11% in 2015 and are targeted to grow 21% in 2016, with 1 in 3 customers buying online.
- The digital strategy focuses on inspiring customers, enabling them to search/plan, buy, prepare, and experience/share their trips through a seamless online experience.
Tutorial proceso de consulta o reclamo sobre puntaje obtenido en actividad no...yeirodrig
Se presenta de forma clara y sencilla el proceso que debe seguir un estudiante para poder hacer una consulta o reclamación de manera adecuada sobre una calificación de una actividad no en línea, respetando los lineamientos de la universidad consignados en el Reglamento General Estudiantil.
Este documento presenta el proyecto TIC de un centro educativo. El proyecto tiene como objetivos principales integrar las TIC en el aprendizaje de los alumnos de forma constructiva y cooperativa, y formar al profesorado en el uso pedagógico de las tecnologías. Se describen las líneas de actuación, que incluyen la alfabetización digital, el uso de materiales, y la formación continua del profesorado. También se explica la organización, con horarios específicos para las actividades TIC y la figura del
El documento define el m-commerce como la compra y venta de productos y servicios a través de dispositivos móviles como teléfonos inteligentes. Explica que el m-commerce permite realizar transacciones financieras y otras operaciones desde el teléfono celular. También describe la evolución de las tecnologías móviles desde la antigüedad hasta la actualidad y cómo el m-commerce está revolucionando el mundo de los negocios y el marketing a través de estrategias exitosas de publicidad móvil.
HOUSEBOAT - Manuale di vendita Derthona Viaggiderthonaviaggi
Cosa sono le houseboat? A chi posso proporre questo tipo di vacanza? Quali attività si possono svolgere durante la crociera? Dove di può noleggiare una houseboat?
DERTHONA VIAGGI, tour operator per il prodotto houseboat da oltre 11 anni, risponde alle domande degli Agenti di Viaggio, aiutandoli, con questo manuale, a concludere una vendita.
This document discusses Alitalia's digital strategy to create intimacy and loyalty with customers by engaging them throughout their travel journey ("every moment"). Key points include:
- Alitalia.com aims to be the preferred online marketplace through personalization, contextual content, and excellent customer service.
- Online sales have grown 11% in 2015 and are targeted to grow 21% in 2016, with 1 in 3 customers buying online.
- The digital strategy focuses on inspiring customers, enabling them to search/plan, buy, prepare, and experience/share their trips through a seamless online experience.
Nicola Arnese presents on Alitalia's digital strategy and initiatives. Key goals are to increase customer retention and enrich the customer base through personalized marketing, leverage customer data to improve relevance, and enhance the customer experience. Alitalia aims to dynamically generate millions of personalized price offers monthly based on customer context to drive higher click-through and conversion rates compared to static banners. Future plans include expanding contextual offers across more digital channels and integrating additional offline customer data.
The document outlines Alitalia's digital strategy to shift from transactional to relationship-based engagement with customers by making all products and services available online, offering a simple yet engaging customer experience, and exploiting customer data analytics. The strategy's 10 commandments include being available on mobile, leveraging social media, and delivering outstanding customer support. Goals for 2013-2016 include increasing digital check-ins, direct customer contacts, and social media followers to improve customer satisfaction and online conversion rates. The strategy aims to optimize the customer experience across the digital lifecycle through both commercial and functional developments.
The document outlines Alitalia's social media strategy, which includes dedicating a team to manage customer interactions on social media, using photos and videos on social platforms, running contests to engage customers, and measuring brand reputation. It discusses integrating social media into the customer experience through single sign-on and social seating. Finally, it explores Alitalia's experiments with social commerce globally and targeted locally, noting increased revenue and fans.
The document discusses plans to redesign Alitalia's website, Alitalia.com, and digital applications. It provides an executive summary and overview of the redesign goals, working group, development timeline and budget. The redesign is planned to be implemented in 5 blocks over 40 weeks to improve conversion rates, integration with social media, and the user experience on mobile and applications. Benchmarking of competitors like British Airways, Delta, and EasyJet is recommended to help guide the redesign process.
The document discusses Alitalia's digital analytics strategy and optimization efforts. It aims to (1) make all products and services available online, (2) provide intuitive user experiences, (3) engage customers directly to build loyalty. Alitalia uses WebTrends to measure key metrics, share data between departments, and optimize pages based on A/B testing. Testing of special offer pages found font size and button changes increased conversions by up to 5.56%. Future efforts include segment testing and personalization to create customized experiences on Alitalia.com.
Nicola Arnese presents on Alitalia's digital strategy and initiatives. Key goals are to increase customer retention and enrich the customer base through personalized marketing, leverage customer data to improve relevance, and enhance the customer experience. Alitalia aims to dynamically generate millions of personalized price offers monthly based on customer context to drive higher click-through and conversion rates compared to static banners. Future plans include expanding contextual offers across more digital channels and integrating additional offline customer data.
The document outlines Alitalia's digital strategy to shift from transactional to relationship-based engagement with customers by making all products and services available online, offering a simple yet engaging customer experience, and exploiting customer data analytics. The strategy's 10 commandments include being available on mobile, leveraging social media, and delivering outstanding customer support. Goals for 2013-2016 include increasing digital check-ins, direct customer contacts, and social media followers to improve customer satisfaction and online conversion rates. The strategy aims to optimize the customer experience across the digital lifecycle through both commercial and functional developments.
The document outlines Alitalia's social media strategy, which includes dedicating a team to manage customer interactions on social media, using photos and videos on social platforms, running contests to engage customers, and measuring brand reputation. It discusses integrating social media into the customer experience through single sign-on and social seating. Finally, it explores Alitalia's experiments with social commerce globally and targeted locally, noting increased revenue and fans.
The document discusses plans to redesign Alitalia's website, Alitalia.com, and digital applications. It provides an executive summary and overview of the redesign goals, working group, development timeline and budget. The redesign is planned to be implemented in 5 blocks over 40 weeks to improve conversion rates, integration with social media, and the user experience on mobile and applications. Benchmarking of competitors like British Airways, Delta, and EasyJet is recommended to help guide the redesign process.
The document discusses Alitalia's digital analytics strategy and optimization efforts. It aims to (1) make all products and services available online, (2) provide intuitive user experiences, (3) engage customers directly to build loyalty. Alitalia uses WebTrends to measure key metrics, share data between departments, and optimize pages based on A/B testing. Testing of special offer pages found font size and button changes increased conversions by up to 5.56%. Future efforts include segment testing and personalization to create customized experiences on Alitalia.com.