The document discusses the challenges faced by IT service desk agents due to high ticket volumes and repetitive tasks, which hinder productivity and customer experience. It advocates for AI-powered IT process automation as a solution, emphasizing its benefits such as personalized support, faster resolutions, and seamless integration without additional infrastructure. The approach aims to enhance workplace experience by leveraging technologies like machine learning and natural language processing.

1. AI-powered IT Process Automation
Smarter Conversations, Instant Resolutions
Building Delightful Workplace Experience
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2. • Want to know my ticket status
• Require shared folder access
• My outlook email stuck
• How do I register my document?
Some of the most sought queries that hamper
IT service desk agents’ productivity and
decision making are-
Some Frequently-faced Queries by
Service Desk Agents?
Building Delightful Workplace Experience

3. Challenges Faced by the
IT Service Desk Everyday
In hyper-digital era, users demands instant
resolution and smart assistance .
But, IT Service Desk Agents are often overwhelmed
with repetitive activities like:
• VPN Connectivity
• Password Reset
• Software Issues
• Application Access
• High Ticket Volume
Building Delightful Workplace Experience

4. These mundane activities and
“Do more with less” pressure
leads to-
• Higher TAT in service ticket resolution
• Deteriorating customer experience
• High operational cost
• Lower employee productivity
Building Delightful Workplace Experience

5. What’s the answer to
IT Service Desk Challenges?
Building Delightful Workplace Experience

6. AI-powered IT process Automation provides a single
pane window and offers personalized and delightful
customer experience by leveraging the amalgamation of
automation with Conversational AI technologies like
Machine Learning(ML), Natural Language Processing
(NLP), OCR and others without any additional
infrastructure.
The Answer lies in “AI- powered
IT Process Automation”!
Building Delightful Workplace Experience

7. AI- led IT Process Automation
solution offers user –
• Omni-channel support
• Single pane window of IT support
• No additional tech stack and training
• Plugs seamlessly with enterprises
• AI agent assistance
Building Delightful Workplace Experience

8. Benefits of AI-led IT
Process Automation
1. Scalable autonomous AI and faster resolution
2. Self service assistance and smart conversations
3. No additional infrastructure and integration
4. Auto alerts and notifications
5. Personalized customer support and end-to end
resolution
Building Delightful Workplace Experience

9. Building Delightful Workplace Experience