ADP is a leading provider of business outsourcing solutions, serving 625,000 clients globally, including over 80% of Fortune 500 companies. The document highlights ADP's focus on innovation, emphasizing the development of a unified service portal to enhance client experience and operational efficiency. Key features of the service portal include tax dashboards, agent phone integration, and streamlined access to client information, all backed by robust technology like MongoDB and Node.js.

1. ADP Service Portal
Powered by MongoDB
June 2015

2. Who is ADP?
One of the world’s largest
providers of business
outsourcing solutions
and services for…
 Human Resources
 Payroll
 Benefits
 Time & Attendance
 Retirement Administration
 Tax Payments & Compliance
 Talent Management
© Copyright 2014 ADP, LLC2

3. A Global Provider
 625,000 clients in 100 countries
– Over 80% of Fortune® 500 companies
– Over 90 Fortune 100 companies
 Associates in 40 countries
© Copyright 2014 ADP, LLC3

4. ADP Fast Facts. . .
4
Industry Leadership
 ADP pays 24 million (1 in 6) workers in U.S., and 10 million abroad …
 Moved about $1.5 trillion in U.S. client funds in 2014*
 Processed 53 million W-2s* in 2014
 Administers benefits for nearly 10 million workers + 5 million dependents
 Hosts more than 2 million completed performance reviews
 91.4% client retention in 2014* and average client tenure of 12 years
 #65 on Forbes’ “World's Most Innovative Companies” list in 2013
Our People
 52,000 associates worldwide
 Provide service and support in more than 30 languages
 Manage 2,000+ tax agency relationships in U.S. and abroad
Financial Stability and Resources
 Exceptionally strong AA rating by Moody’s® and S&P ®
 Fiscally conservative – minimal long-term debt
 Dividends paid to shareholders continuously since 1974
 $10.3 billion in revenue* – ~234 in the 2014 Fortune 500**
*ADP’s Fiscal Year 2014, ended June 30; excludes ADP Dealer Services revenue
** Approximate estimate based on restated revenues post Dealer Services spinoff
© Copyright 2014 ADP, LLC

5. ADP’s Product Innovation Focus
Mobile Apps
Titanium
Visual Design
Language
Marketplace &
APIs

6. Client Service Representative (CSR) Ecosystem
Corp Apps
Knowledge Apps
Line of
Business
Apps
167 Separate
Applications / Tools
Multiple Logins, No Single
Dashboard, Context Switching

7. Business Transformation – The ADP Way
Tax COE Transformation
Kaizen on CSR experience
CSR Experience
Client Experience
Enable transformation with Service Portal
Single point of entry
Eliminate need for multiple apps

8. Tax Center of Excellence Strategy
8
Proactively correct Tax
issues and missing data before
they effect Client filings
Direct Client access
to Tax Knowledgeable
associates when needed
Build organization around a
model of associate
collaboration focused on driving
productivity improvements
Tax
Processing
Drive timely
deposits & first
time filing
acceptance
Tax Proactive
Drive Client
Profile accuracy
Tax Direct
Access to Tax
knowledgeable
associates
Amendment
Services
Timely and
accurate
amendments
Tax Resolution
Jurisdiction
specific
knowledge
Tax Enablement
Accountability for
delivering on
organizational
objectives
Overall Goal
Create a single shared service organization that provides consistent high quality Tax services across
all of ADP’s businesses that uses transformational change and improved delivery of clients
expectations in order to differentiate ADP in the market.
Functional Groups
Functional Objectives
Simplify • Innovate • Grow
Build an organization
around associate
collaboration focused
on driving
productivity
improvements for our
clients

9. Service Portal Vision & Goals
Goals
Intuitive composite app
Training time
Attrition
Service quality
Associate efficiency and effectiveness
New ADP Product design & Ux principles
Vision
Create an intuitive role-based portal experience that provides
associates with essential data and tools to get their job done

10. Key Service Portal Capabilities
 Client info snapshot
o Client details & contacts
o Case history
o Prior survey results
 Agent phone integration
 Tax dashboard
o Federal
o State
o Local
 Social Collaboration
o TaxU
 Social Q&A
 Search across
o SharePoint
o ADPWorks
 Single sign-on
 Access to common tools

11. New Service Portal Stack & New Team
Ux Developers
Ux Designers
API Developers
SharePoint 2013 Developers
MongoDB/ETL Developers
Infusion

12. User Experience & App Dev Foundation
SharePoint 2013 for rapid app dev
VDL as user experience framework
AngularJS for efficient client side scripting

13. Web Services Foundation
Node.JS
Efficient
Non-blocking
Event driven
Extensible
Scalable
RESTful APIs
ADP REST API Standard
HTTP based
Stateless
Simple & open
Efficient

14. Data Aggregation Foundation
Schema-free
Native JSON support
Document oriented
Extensible
Scalable
Expertise driven by Infusion

15. Specific Challenges MongoDB Addressed
Data aggregation layer & ETL target
Schema-free data storage
Extensible data representations
Forward data cache
Reduce data access latency
SOR connectivity issues
Loosely couple Ux from SORs
Compatibility with RESTful APIs

16. From SQL
DB2 SQL STATEMENT FROM SOR
YUCK!
SELECT
A01.FIELD1, A01.FIELD2, S01.FIELD3, S01.FIELD4, TA14.FIELD5,
TA14.FIELD6, …
FROM AO1, S01, TA14, ...
INNER JOIN ... INNER JOIN ... JOIN …INNER JOIN … INNER JOIN …
INNER JOIN ... JOIN… LEFT JOIN …
WHERE …

17. To APIs with NodeJS & MongoDB
http://api.adpcorp.com/crm/v1/clients/{:co}/{:reg}
Simple NodeJS Query via MongoDB

18. To JSON – Bottom to Top
http://api.adpcorp.com/crm/v1/clients/{:co}/{:reg}
JSON > MongoDB > Node.Js > AngularJS

19. Service Portal Video

20. Service Portal
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.20

21. Service Portal
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.21

22. Service Portal
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.22

23. Thank You
23
ADP, the ADP logo, and In the Business of Your Success are registered trademarks of ADP, LLC.
© Copyright 2015 ADP, LLC. All other marks are the property of their respective owners.