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MARKETING MIX ASSIGNMENT 
ON 
BENNETT, COLEMAN AND COMPANY LIMITED 
Submitted to: 
Prof. M M Fandavais 
Submitted by: 
Nimisha Agarwal 
Roll no. : 2013173
Section- D 
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TABLE OF CONTENTS 
S. no. Particulars Page no. 
1. Introduction 3 
2. Components of Marketing Mix 
a. Product 4-7 
b. Price 7-9 
c. Place 9-11 
d. Promotion 11-13 
e. People 13-15 
f. Process 15-16 
g. Physical Evidence 16-17 
3. Conclusion 18 
4. Biblography 19
INTRODUCTION: BENNETT COLEMAN AND COMPANY LIMITED 
BCCL is India's most diversified media company with power brands across publishing, television, internet, 
radio and outdoor domains which provide media publishing services. 
The story of BCCL goes back to November 3, 1838, when the flagship publication – The Times of India – 
was published as a bi-weekly going by the name, The Bombay Times and Journal of Commerce. Since then, 
it has consistently moved up the growth curve by successfully entering new markets and launching new 
titles. The success of the organization has been guided by a simple thought – treating the newspaper not 
as a commodity or product but as a Brand, whose prime objective is to serve its readers and advertisers. 
Bennett, Coleman & Co. Ltd., better known as the publisher of English daily The Times of India, is india's 
largest media conglomerate. Bennett, Coleman & Co. Ltd. is the flagship company of The Times Group. 
The Times Group is the largest media conglomerate in India. The company has eleven publishing centers, 
fifteen printing centers, fifty-five sales offices, Over 7000 employees, five dailies, including two of the 
largest in the country with approx 4.3 million, copies circulated daily, two lead magazines, twenty-nine 
niche magazines reaching 2468 cities and towns, thirty-two Radio Stations, two Television News Channels, 
one Television Life Style Channel. 
The Times of India, or TOI, as it is universally referred to, is among Asia’s oldest English newspapers. It 
began life as the bi-weekly Bombay Times and Journal of Commerce in 1838, founded by a British Indian 
syndicate of eleven firms, two barristers and a doctor. Its stated aim for its colonial readership was 
‘securing the earliest possible intelligence upon all subjects of politics, science and literature’. It became a 
daily in 1850. Absorbing the Bombay Standard in 1859, and another local paper, The Telegraph and 
Courier in 1861, it finally became The Times of India. 
Bennett, Coleman & Company Limited, the paper’s holding company, acquired this name, and its first 
professional editor, with the arrival of Thomas Bennett in 1892. Bennett also became the proprietor, later 
offering a partnership to F M Coleman, an accomplished hand at newspaper production, whom he invited 
from England. The Old Lady of Boribunder – as it was christened by fiercer nineteenth century rivals – 
remained a stately, if somewhat critical, paper of the Raj right till it passed into Indian hands in 1946. A 
Delhi edition was launched in 1947, and the paper began to vigorously re-invent itself to better reflect the 
new aspirations of a nascent nation. In 1988, as the paper celebrated a lavish sesquicentennial, the BBC 
named it one of the six best newspapers in the world. In a series of launches, Bennett, Coleman launched 
Navbharat Times in 1947, Filmfare in 1952, Femina in 1959,The Economic Times (ET) in 1961 and 
Maharashtra Times in 1962. The group also brought out several highly regarded Hindi magazines. 
Bennett, Coleman & Co offers its audiences a wide buffet of options that are both informative and 
entertaining. Over the years, it has demonstrated its understanding of the evolving and growing 
aspirations of the consumer by diversifying from The Times of India to The Economic Times (Business and 
Economy news), Navbharat Times (Hindi news), Maharashtra Times (Marathi daily) and now Mumbai 
Mirror (India’s first true quality morning compact launched in Mumbai). Taking note of changing trends in 
the consumer’s media habits, it has also launched Femina, Filmfare, Indiatimes.com, Radio Mirchi and 
Zoom TV and a host of other products – each of which seeks to make the consumer feel empowered. 
Bennett is over a century old, but the brand remains fresh, vibrant and speaks to today's consumers in 
their language and idiom. The secret of its success is simply the brand's willingness to continuously 
innovate and constantly re-invent itself. While retaining its core values of fairness and objectivity, it has 
developed several new products to cater to the varying interests of its burgeoning base of consumers. 
With the authority of twelve editions impacting a phenomenal 8.1 million plus readers,The Times of India 
could have easily taken to grandstanding. Instead it dismantled the podium, and got down to a new 
primer of 3Rs – a paper that was relevant, refreshing and, above all, real. Media has conventionally 
portrayed itself as the pompous font of power. 
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The Times dared to transfer this right to its constituency. It has chosen to empower its readers and, by 
extension, its advertisers. Instead of the traditional role of moulding public opinion, it provides the choices 
that enable readers to arrive at their own conclusions. If Bennett, Coleman is number one today, it is 
because that is how it treats its readers: first among all, above all else. 
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COMPONENTS OF MARKETING MIX 
PRODUCT 
A product is anything that can be offered to a market to satisfy a want or need, including physical goods, 
services, experiences, events, persons, places, properties, organizations, information and ideas. Every 
product is subject to a life-cycle including a growth phase followed by a maturity phase and finally an 
eventual period of decline as sales falls. The marketer must also consider the product mix. Marketers can 
expand the current product mix by increasing a certain product line’s depth or by increasing the number of 
product lines. The marketer must also consider product development strategies. 
The vast Bennett product’s portfolio comprises of various categories 
1. Publishing: The Times of India, The Economic Times, Navbharat Times, Maharashtra Times, 
Sandhya Times, Mumbai Mirror, Filmfare, Femina 
a. Largest publishing co in India: 13 newspapers, 18 magazines, 11 publishing centers, 26 
printing centers 
b. Largest English newspaper in India by circulation (and the world) 
c. Largest Business newspaper in India by circulation (2nd largest English Business daily in the 
world, behind WSJ) 
d. Largest Non‐English newspapers in Mumbai, Delhi, Bangalore by circulation (India’s three 
largest cities) 
2. Entertainment and retail: Times Retail, Times Music and Times Multimedia 
3. Digital: Timesjobs.com and Simplymarry.com, MagicBricks,Ads2Book, Radio Mirchi, 360 
Degrees, Indiatimes, timesofmoney, gaana.com, techgig.com and 58888 
a. Largest Indian network based on traffic and revenue (behind Google, Facebook, Yahoo) 
b. Operates 30+ digital businesses, most of which are Top 3 in their competitive segment 
c. Most popular B2C mobile shortcode in India, across SMS, voice, WAP, and USSD Radio
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d. Largest radio network in India by revenue and listenership, with 32 stations 
e. Operates the largest rock radio station in the UK 
4. Television: Zoom, Movies Now, Times Now 
a. Largest English News TV Channel, No. 2 English Business News TV Channel 
b. Largest Bollywood News and Lifestyle TV Channel, No. 2 English Movies TV Channel 
5. Marketing Solutions & Strategic Businesses: Times response, Brand Capital, Times Grey Cell, 
Times Red Cell, Times OOH Media, 360 Degree Events. 
Brief Description about its product: 
 The Times of India, with its rich and varied content, caters to a rather diverse audience. It also carries 
daily city-specific and subject-based supplements such as Delhi Times, Education Times (education), 
Ascent (careers) and Times Property (real estate). With twelve editions, it has achieved a truly 
national presence. 
 The Economic Times is acknowledged to be the business barometer of India. Its supplements – 
Corporate Dossier and Brand Equity – and sections such as Big Bucks and Rural Mural ensure high 
reader interest. ET prides itself on providing readers the power of knowledge. Its large array of 
dedicated addicts – who range from stock-brokers to IT professionals, corporate heads to 
management students – would wholeheartedly endorse this claim. 
 Navbharat Times (NBT) caters to the ever growing number of Hindi readers, many of whom are 
entering metros from other parts of India. Its role has been to guide the reader to a better life in a 
fast-changing metropolis. With interesting supplements like Hello Delhi, NBT brings to the reader all 
that is most refreshing about the cities 
 Maharashtra Times (MT) has been the Bennett response to the needs of the Maharashtrian migrating 
to Mumbai from the interiors of the state. Using simple language to focus on a reader who is high in 
ambition but low in resources, MT empowers him with information and knowledge. 
 Bennett’s foray into the world of magazines with Femina and Filmfare has also been rewarding. While 
both magazines are leaders in their respective categories, the annual Filmfare Awards for excellence 
in the world of cinema has become an institution in itself. 
 In keeping with its policy of evolving with the times, Bennett launched Indiatimes.com during the IT 
boom of the 1990s. 
 Bennett has launched Radio Mirchi, India’s leading private radio network; Zoom TV, the fashion and 
lifestyle channel and most recently, Mumbai Mirror, a compact reflecting the spirit of the always-on 
the- move Mumbai. 
 Besides these products, Bennett also runs Times Retail – which operates the music retail chain Planet 
M, now present in more than ten cities. 
 Times Multimedia – this is fast carving out a niche for itself in the world of digitised entertainment 
with tie-ups with Walt Disney, IBM and the like. 
 Times Card – an entertainment-focused and internationally usable credit card that is co branded with 
Citibank and Mastercard. 
 News channel Times Now – 24-hour English news channel by Times Global Broadcasting Co. Limited, 
in alliance with Reuters. 
PRODUCT MIX 
P 
R 
O 
D 
U 
C 
T 
PRODUCT LINE WIDTH 
Newspaper Magazines Books 
The Times of India (English) 
Femina (English) Times Food Guide 
The Economic Times (English, 
Hindi, Gujarati) 
Filmfare (English) Times Nightlife Guide
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L 
I 
N 
E 
L 
E 
N 
G 
T 
H 
Mumbai Mirror (English) 
iDiva (English) Times Goa Guide 
Maharashtra Times (Marathi) T i m e n S tyle (English) 
Temples of India 
Bangalore Mirror (English) T i m e n S tyle Luxury 
(English) 
Best of Sacred Space 
Pune Mirror (English) A a m a r S omoy (Bengali) Best of Speaking Tree 
Vijay Karnataka (Kannada) Top Gear (English) ET in the classroom 
Ahmedabad Mirror (English) Hello (English) 
Crest Edition (English weekly) Good Homes (English) 
Speaking Tree (English) Grazia (English) 
ET Wealth (English business 
Lonely Planet India (English) 
weekly) 
Sandhya Times (Hindi) 
Home Trends (English) 
Bodhi Vruksha (Kannada) Ami Udita (Bengali) 
Navbharat Times (Hindi) B B C K n o wledge (English) 
ZigWheels (English) 
PRODUCT LINE DEPTH 
English 
daily 
Finance 
daily 
Hindi 
daily 
Marathi 
daily 
Gujara 
-ti 
daily 
Entertai 
nment 
industry 
magazin 
e 
Women’s 
Magazine 
Automo 
-bile 
Magazin 
e 
Architectu 
re 
magazine 
Magazine 
for 
upwardly 
mobile 
readers 
The Times 
of India 
The 
Economic 
Times 
Navbhar 
at Times 
Mahara 
shtra 
Times 
The 
Econo-mic 
Times 
Filmfare Femina Top 
Gear 
Home 
Trends 
Time n 
Style 
Bangalore 
Mirror 
Sandhay 
a Times 
Zig 
Wheels 
Good 
Homes 
Time n 
Style 
Luxury 
Mumbai 
Mirror 
The 
Economi 
c Times 
Ahmedaba 
d Mirror 
Competitor’s Product Mix (The Hindu) 
Product 
Line 
Length 
Product Line Width 
Newspaper Magazine Books 
The Hindu Sportstar The Hindu speaks on Music 
Business Line Sachin: Tribute to Legend 
Forever Young 
Scientific Facts 
Product line depth 
English Daily Finance Daily Sports Features Magazine 
The Hindu Business line Sportstar Frontline 
The newspaper division provides various supplements with the main paper like The Times of India has 
following supplements: 
 Times of India Metro Supplements (TIMS) 
In 1994 The Times of India took a bold step at experimenting with not just news, but something 
which was more. The resultant was a supplement –Bombay Times – which broke the mould when
it came to capturing the latest about what’s happening in and around the city in a package 
captured the essence of the city – its people, culture, fashion, art, theatre, sports, films and private 
and public social gatherings. 
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 Times Pluses 
Times Pluses are supplements with local news and advertising which is customized for various 
readers through geographic zones within a particular market. The Pluses are a tool for readers to 
address their civic and other local and topical issues which are specific to their location. The 
immense success of Pluses has sparked of various Pluses across the length and breadth of India. 
Needless to say, they have also bred me-too clones published by our competitors – but not with 
that great degree of success as ours. 
 Times Ascent 
A weekly supplement that has the best job postings and career related news and views from 
doyens of corporate world and academicians. 
 Education Times 
The weekly supplement that has the best of content related to education and career options – 
right from primary level to doctorate. 
 What’s Hot 
A weekly tabloid on entertainment and lifestyle published ahead of each weekend with the specific 
focus on informing readers about the events and activities that one can participate over the 
weekend like movies, TV shows, theatre, eating out, shopping etc. 
 Life 
Aimed at initiating a dialogue and provoking thought and debate among its readers, Life is the 
glossy lifestyle supplement published every Sunday with The Sunday Times of India. Often the 
topics touched upon are the ones which normal run-of-the mill newspapers would like to avoid in 
fear of generating extreme opinions. Life lays every aspect of life bare for the reader to think and 
decide. 
 Times Property 
This is a weekly supplement that contains the best of news, analysis and announcements on real 
estate that is read by investors and buyers/sellers of real estate. 
While the competitor “The Hindu” provides following few supplements with more emphasis on knowledge: 
o Metro Plus 
It throws the spotlight on what happening in the city. It captures the pulse of the city and its 
changing lifestyle, it’s later for the information and entertainment needs of cross sections of 
consumers. 
o Education Plus 
It will present and analyses trends in education, provide pointers and above all inform. It will 
report on all that is current and important in the formal and the non- formal streams as well as in 
the emerging areas. It will look closely at the local opportunities and international avenues. 
o Property Plus 
It features each week articles, reviews and special columns on the facts about the changes in the 
property sector. 
Price
Pricing is a key strategic tool in the battle for any goods and services offered in the market. It generates 
two items: revenue for the company and other is the cost. Different pricing strategies are adopted around 
the world for different consumer goods and services to increase customer loyalty and profitability. 
Cost of manufacturing a single newspaper depends on the cost of buying rolls of paper sheets, 
transportation cost, electricity used, administrative cost, cost of collecting of daily news and photographs 
by the press, machinery usage, labour usage and various other indirect cost factors. The total cost of 
producing/ publishing of newspaper on a given month divided by the total products manufactured on that 
particular month gives the per unit cost of the newspaper. Hence, the output of these factors results into 
a price which can’t be acceptable by daily consumers of newspaper. To reduce the price, space selling for 
advertisements is required as it acts as revenue for the newspaper business. This effort makes the daily 
newspaper affordable for daily consumption by the consumers. 
The pricing model used is dynamic pricing strategy i.e. a flexible pricing mechanism made possible by 
advances in information technology as different kind of pricing is followed in accordance to the day. The 
newspaper cost Rs. 2 on weekdays whereas Rs. 5 on weekend. 
Price paid by the readers of newspaper was considered insignificant in Indian conditions until Times of 
India group brought down the prices. This opened a new era in the marketing strategies of newspapers in 
India. Times of India resorted to an invitation price of Rs 1.50 and Rs 1 in important locations of India like 
New Delhi and Bangalore. This strategy took the rivals by surprise and compelled them to follow the suit. 
The circulation of Times of India not only increased but also surpassed that of the main rivals like 
Hindustan Times in New Delhi and Deccan Herald in Bangalore. The Economic Times also followed a 
similar strategy. Few years back, it substantially increased the size of the market category through its 
promotion price of one-rupee-per -copy edition in Mumbai. This made a large number of readers ordering 
their own copies. An invitation price of two rupees on weekdays was also introduced in many cities. The 
price of the paper during weekends like Saturday and Sunday has been increased to seven rupees. This 
prompted many readers to buy the newspapers only for five days in a week. This strategy also brought 
into its fold many readers who would not have purchased the paper in the normal course. 
The Times of India was considered to be the market leader in English newspaper segment till 2005. 
However, lately during this year two new newspaper Hindustan Times and DNA planned to enter 
Mumbai’s market.TOI before competition by these two newspapers was enjoying a premium price of Rs. 4 
on weekdays and Rs. 6 on weekends. However after competition, they adopted many marketing and 
pricing strategies which are discussed below: 
 TOI pre competition had a strict policy of not taking any unsold newspaper from the market 
however post competition they have deleted this rule completely so that they can retain their 
market share. 
 TOI launched Mumbai Mirror against Mid Day to target the potential customers of Mid Day. But 
to fight against DNA and HT, they started distributing it completely free of cost to all TOI readers. 
So all TOI readers now started getting two newspaper instead of one for the same amount. 
 Post competition advertisement rate in TOI was much higher as compared to the current rate in 
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order to attract more advertisers. 
 Both TOI and HT slashed their prices to Rs. 1.50 on weekdays between Monday to Saturday and the price 
reduction was also extended to the Sunday edition. HT brought down the cover price of its Sunday edition to 
Rs. 2.75 from Rs. 3.50 while TOI cut the price from Rs. 2.90 to Rs.2. 
It is interesting to note that the cheapest newspaper comes for Rs 2 which is a regional language 
newspaper while price of business newspapers goes high to Rs 10 such as The Economic Times being sold 
at Rs 10, Business Standard at Rs 7 and Financial Express Rs 8. The Economic Times comes as a tabloid on 
Sundays with altogether newer/different content which one can probably spend half a day to read and 
enjoy. The price tag goes Rs 5 for some regional or national newspapers such as Hindustan Times, The
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Hindu, etc. 
It was also observed that English dailies are produced in all-colour-page model while regional newspapers 
mostly have 4-8 pages in colour and rest in B/W, though supplements in most of the newspapers are 
produced in colour. The reason behind is obvious, as the ‘ad-support’ from advertisers come in plenty to 
all colour pages more than the B/W. The average number of pages being 16-24 for the main newspaper 
with supplements going to as high as 76. Like Hindustan Times and The Times of India on Sundays offer a 
bunch of pages to read, ranging from 64 to 100 including supplements. 
1. Publication: Hindustan Times 
Cover price: Rs 5 
Editions: 7 
Language: English 
Pages: (Colour + B/W) 24 + 0 
Supplement on Sundays: (Colour + B/W) 16 + 0 and classified 
(6 + 0) + matrimonial (12 + 0) + booklet (24 +0) 
2. Publication: The Economic Times 
Cover price: Rs 10 
Language: English 
Pages: (Colour + B/W) 32 + 0 
3. Publication: Financial Express 
Cover price: Rs 8 
Editions: 11 (Ahmedabad, Bangalore, Chandigarh, Hyderabad, Chennai, Lucknow, Kochi, Kolkata, 
Mumbai, New Delhi and Pune) 
Language: English 
Pages: (Colour + B/W) 10 + 2 
4. Publication: The Hindu 
Cover price: Rs 5 
Editions: 14 (Chennai, Coimbatore, Bangalore, Hyderabad, Madurai, Delhi, Visakhapatnam, 
Thiruvananthapuram, Kochi, Vijaywada, Mangalore, Tiruchirapalli, Kolkata and Hubli) 
Language: English 
Pages: (Colour + B/W) 8 + 10 
Supplement on Sundays: 
(Colour + B/W) 8 + 4 
PLACE 
Place refers to providing the product at a place which is convenient for consumers to access. Place is 
synonymous with distribution. Various strategies such as intensive distribution, selective distribution, 
exclusive distribution and franchising can be used by the marketer to complement the other aspects 
of the marketing mix. 
Distribution Strategy 
 Sales involve distributing highly perishable products under severe time constraints 
 It has to be dispatched to various distributors across regions 
 The revenue of distributor is based on a commission on the every sale 
 Circulation is normally through salesman appointed and salaried by the distributors, who in 
turn pass it on the hawkers
 Hawkers, vendors and book stall owners are the last link of the supply chain before it reaches 
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the readers 
 Responsiveness and efficiency is an important in distribution channel 
Distribution System of The Times of India 
Channel Members: 
A. Printing Press: It takes the content from the editorial team and prints using high capacity 
advanced press machines that deliver the product in packaged condition 
B. Depots: The distribution centre receives the copies from the transporter and stocks it for a short 
duration serviced by salesperson who are company employees 
C. Agents: Employed where distribution is not organised and they work on commission basis 
D. Vendors: Link between depots and end consumers. They sell via door to door beat boys or single 
point newspaper stands 
E. Beat Boys: The delivery boys or individual hawkers who deliver required publications to proper 
destinations 
The information about the changes in the environment of the organisation flows through 
following channel:
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The Times of India has a pan-India presence in 41 centres with 15 main editions, namely: 
 Ahmedabad 
 Bangalore 
 Chennai 
 Goa 
 Hyderabad 
 Jaipur 
 Kanpur 
 Kolkata 
 Lucknow 
 Mangalore 
 Mumbai 
 Mysore 
 Nagpur 
 New Delhi 
 Pune 
While, The Hindu has a pan-India presence in 14 centres, namely: 
 Cheenai 
 Coimbatore 
 Bangalore 
 Hyderabad 
 Madurai 
 New Delhi 
 Vizag 
 Thiruvanathapuram 
 Kochi 
 Vijayawada 
 Mangalore 
 Tiruchirapali 
 Kolkata 
 Hubli 
PROMOTION 
Promotion represents all of the methods of communication that a marketer may use to provide information 
to different parties about the product. Promotion comprises elements such as: advertising, public relations, 
personal selling and sales promotion. 
Advertising covers any communication that is paid for, from cinema commercials, radio and Internet 
advertisements through print media and billboards. Public relations is where the communication is not 
directly paid for and includes press releases, sponsorship deals, exhibitions, conferences, seminars or trade 
fairs and events. Word-of-mouth is any apparently informal communication about the product by ordinary 
individuals, satisfied customers or people specifically engaged to create word of mouth momentum. Sales 
staff often plays an important role in word of mouth and public relations. 
TOI’s brand advertising has achieved cult status by now. The simple, yet extremely effective formula used is 
to highlight the idiosyncrasies of Indians, while humouring the audience. Under the broad umbrella of ‘A day 
in the life of India’ the advertising tickles the audience while capturing the multi-faceted but essentially same 
Indian-ness on issues as diverse as a cricket match and elections. 
One of TOI's innovative steps in promotion, which virtually rewrote the rules of the media game, was the
invitation price initiative. Kicked off in 1992, it led to the cover price of the newspaper being almost halved as 
the result of a conscious decision to pursue revenue from advertising rather than circulation. A spectacular 
surge in circulation ensued, leaving competitors no option but to follow suit, and justified Bennett's 
contention that it is a market-driving, not a market-driven organisation. Another major initiative came in the 
form of 'combo' offers on newspapers. The first step was taken in June 2003 when The Times of India and the 
Navbharat Times were made available together to consumers at a special price. A similar offer was 
introduced for a TOI-ET combo as well. Once again, the result was a massive leap in circulation of all the 
brands involved in the exercise. 
Promotion strategies were eye openers to many as people thought that newspapers are to promote others 
products but not their own. Times of India group distributed free samples in select areas, offered special 
discounts for the tickets of select programmes, organized various contests and events like public speaking 
etc.,and started ‘Newspaper in Education’ programme in various schools. Regular advertisements are given on 
hoardings. It launched a massive campaign to build its brand image which they want to be synonymous with 
the term ‘India’. As far as Economic Times is concerned, some innovative strategies introduced include ET Club, 
ET awards for corporate excellence and special pull outs on various occasions. ET Club is mainly meant for 
students who will get the paper in bulk at their institutions. Panel discussions, workshops and seminars are 
organized for members at frequent intervals. As part of ET Club activities, the senior executives of the paper 
visit the institutions and deliver lectures on corporate matters and also conduct ET awareness tests. This 
strategy introduces the Economic Times to the students who would make it a habit as and when they grow up 
in the corporate ladder. 
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PROMOTIONAL MIX OF THE TIMES OF INDIA 
 Advertisements : a. Emphasises on functionality of newspaper 
b. Now it emphasises on emotional platform where the newspaper is being 
projected as something that of chronicle aspirations of Indians. Ex. Go India ad, 
hockey advertisement, etc. 
 Internet marketing: Own their own web portals to advertise their products through banner ads. The 
Times of India Online is India’s most popular news site. With 13 million unique visitors and more than 
300 million page views per month, it consistently ranks among the world’s Top 10 English-language 
newspaper sites. It offers complete, in-depth and up-to-date coverage — in text and video formats — 
of national, international, city, sports, entertainment, lifestyle, business, health, science and 
technology topics. 
 Sales promotion: TOI has come up at present with a subscription rate of Rs.250 per year after price 
cut. 
 Personal Selling: Door to door marketing helps in joining people as founder members of the Chennai 
edition at subscription rates lower than Re.1 so that they can target household subscribers who read 
The Hindu. 
 Sponsorship: TOI and The Economic Times presents Mega Trade fair on Corporate gifts, Stationary 
and writing instruments and sponsors various social initiative programmes like education, poverty 
eradication etc. 
 Public Relation: They have their own website and videos featured in television medias through which 
image in marketing is maintained. It monitors the attitudes of the organisation’s public and 
distributes information and communications to build goodwill. 
 Viral marketing: Through word of mouth the information about the price cut for 1 year subscription 
has spread out well 
 Out of home promotion: They have covered most of consumer touch points in the city starting from 
convenience shops, tea stalls, cycle spare repairing shops and billboards in buses and road dividers. 
Promotion Schemes
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1. Trade Schemes 
 Offered to channel members 
 Incentive to increase sales 
 Challenge for challenge member: Balance reader interest while trying to increase sales to 
avail benefits of the scheme 
 Discounts for purchase of larger volumes by vendor 
 Bonus of 50 paise for each new account generation by vendor 
2. Discounts 
 Mainly for institutional sales ex. Bulk sale at schools at discount rates 
3. Reader Schemes 
 Directed at final customer/reader. Mainly to draw in new customers 
 Varies depending on location and demography 
 Could include trials, discounts, freebies, combo offers etc. 
4. Subscription Sales 
 Offer choice of publication for a certain amount of time at a lump sum discount price 
 Purpose- gaining new customers and making customer switch 
Competitive Patterns- The brand wars of the Times of India and The Hindu 
The Times of India: 
 Popularly known as “The old lady of Boribunder” 
 Dominates the northern and southern regions of India 
 Famous for its “Page 3” culture 
 Attacked The Hindu by its “Wake up Chennai” TVCs. 
The Hindu: 
 Popularly known as “The Mahavishnu of Mount Road” 
 Stronghold- The southern region of India 
 Leftist views 
 Archaic usage of English 
 Lashed back at The Times of India with ads in print media and bill boards.
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PEOPLE 
An essential ingredient to any service provision is the use of appropriate staff and people. Recruiting the right 
staff and training them appropriately in the delivery of their service is essential if the organisation wants to 
obtain a form of competitive advantage. Consumers make judgments and deliver perceptions of the service 
based on the employees they interact with. Staff should have the appropriate interpersonal skills, aptitude, 
and service knowledge to provide the service that consumers are paying for. 
BCCL promotes a culture of constant learning, innovation and fun at work. Our Employee Value Proposition 
boasts of abundant career development opportunities; benefits like life, medical, accident insurance, 
scholarships for employees' children, education assistance for employees; monetary as well as non-monetary 
reward and recognition; and employee engagement initiatives like Corporate Holiday Packages, Employee 
Clubs etc. 
Code of Conduct for Employees 
1. You shall not borrow or lend money within the Company. 
2. You shall disclose all your interests including investments in other companies and your relatives in 
politics to ensure that you are unbiased in your work. 
3. You or your immediate relative(s) shall refuse any gift offered by any person(s) who has or may seek 
to have dealings with the Company. 
4. Any Hospitality/ Entertainment which is of substantial monetary value should be refused. 
5. The Company shows more appreciation for those who keep away from smoking and drinking and 
discourages all forms of substance abuse. 
6. The protocols and culture of the Company should be respected as being different from those in other 
Institutions or Organizations. 
7. In the course of training and development as well as your engagement with the Company you will be 
privy to or possess proprietary and confidential information/ knowledge including trade secrets and 
the Company‘s confidential business, marketing and publishing strategies. 
8. In the event of any emergency where intellectual property created, written, given or made by you is 
sought by the Government, then the same will be delivered with due written permission of the 
Company. 
9. In the event you resign/ separate from the Company, you will not recruit, select or influence in any 
way, any employee of our Company or anyone working with us on contract, to join your future 
employment, as an employee or partner or any other form of work association, after the separation 
of your services with us. 
10. Oral Promises/ Commitments: Oral promises do not constitute a contract between the individual and 
the Company and are by no way binding on the Company. A written contract therefore states in black 
and white the obligations followed by the reward and is therefore acknowledged and enforced by the 
Company as opposed to unfounded promises. 
Code of Conduct for Journalists (applicable for all Times Group brands) 
As a brand, all Times Group Brands (hereinafter referred to as Times) draws its power and influence from 
two things: 
1. Our ability to deliver the complete story: making sure our facts are correct, citing our sources, and 
providing analysis and context 
2. The confidence of our readers that we are unbiased in our reporting and have no agenda to further 
save that of accurate reporting. 
All Times staffers must conduct themselves by the following rules:
1. Confidentiality 
2. "Church and State." Our reporting and analysis is entirely independent of our advertising and 
15 | P a g e 
investment departments 
3. Quality journalism a) To provide the best reportage and analysis to our readers and viewers, we must 
ensure we are: 
o Accurate 
o Unbiased 
o Attributed 
o Verified 
o Honest 
Economic Times and ET Now Code of Financial Conduct 
 ET/ET Now are India's most respected financial-news brand because it stands squarely for certain 
values: accuracy, reliability, fairness and integrity. Our journalism, across media platforms, is 
committed to these values. 
 No employee will take advantage of information that is not in public domain but to which he/she has 
gained access by virtue of his/her association with ET/ET Now or its affiliates. 
 No employee will communicate such privileged information to another person, either within or 
outside the organization, who may be in a position to take advantage of it. 
 To ensure that our integrity is not compromised, especially in our coverage of markets, companies 
and policy, all employees are required to adhere to certain rules about financial investments made by 
them or their close relations, including spouse/companion. 
1. You are required to make a disclosure of your securities holdings as per the format 
prescribed by the Company, at the end of every quarter. The company undertakes to keep 
your declarations confidential 
2. In addition, designated managers and journalists are required to disclose their current 
portfolio and declare their specific investment transactions during the reporting period in a 
format prescribed by the company. The management is committed to keeping this 
information confidential, but reserves the right to share the records with a regulatory / 
inquiry agency investigating securities fraud or insider trading. 
PROCESS 
Process is concerned with the planning, development, implementation, documentation and review of systems 
and procedures to ensure that the central marketing objective of getting the right product, in the right 
quantity, to the right place at the right time in a profitable manner actually occurs. It reflects all the creativity, 
discipline and structure brought to marketing management. Marketers must ensure state of the art marketing 
ideas and engage in right set of processes to guide activities and programs for mutually beneficial long term 
relationships. Refers to the systems used to assist the organization in delivering the service. The more ‘high 
contact’ your product, and the more intangible, the more important it is to get your processes right. 
Remember to look at this from your customers’ point of view. The process problems that are most annoying to 
a customer are those that are designed for the provider’s convenience, not the customer. 
Key elements of process 
 Planning 
Successful outcomes don’t happen by accident - it’s all about making sure you know what is required and 
then putting a plan in place to ensure you can deliver what’s needed. 
Achieving a successful marketing result requires an effective marketing plan that contains strategies, tactics 
and activities that will satisfy the needs and wants of the marketplace.
 Systems and procedures 
Well developed systems and procedures will provide a framework upon which positive customer 
experiences can be built and delivered. Systems and procedures will contribute to the efficiency, cost-effectiveness, 
16 | P a g e 
consistency, risk minimisation and ultimately, profitability of your business. 
 Documentation 
Accurate, accessible and accountable documentation is at the core of any successful business. 
Documentation delivers information and information is the fuel that powers your business. Effective 
management comes from having the right information at your disposal to make the right decisions and 
documenting information ensures that it is available when required to the right people in order to ensure 
that all facets of your business are focused on profitable customer satisfaction. 
 Quality control 
It’s critical that you ensure the quality of processes within your business is high and consistent. Good 
quality control comes from good systems and procedures, effective documentation and a commitment to 
continuous improvement by all sections of your business. 
 Feedback and Review 
The organisation should continually seek honest, objective feedback from customers, suppliers, staff and 
other stakeholders and where appropriate make the necessary changes to process to put your business 
back on track in the long term. 
The timely delivery of the service is very important aspect of the process management. Thus, BCCL takes care 
that the right information in adequate amount is provided to its target customers at right time in order to 
satisfy their needs and wants. This is done by timely delivery of newspaper and magazine to the customers in 
early morning as people prefer reading the latest news in the morning and stay updated which gives a fresh 
start to their day. It tries to provide authentic information from real sources as its staff is committed towards 
its duty and ensures that there are no faults and inadequacy in the information. This is ensured by employing a 
dedicated workforce across the nation so that they can provide timely information and satisfy the expectations 
of its customers. 
PHYSICAL Evidence 
Physical Evidence is the element of the service mix which allows the consumer again to make judgments on 
the organization. Physical evidence is an essential ingredient of the service mix; consumers will make 
perceptions based on their sight of the service provision which will have an impact on the organizations 
perceptual plan of the service. 
A strong focus on Corporate Social Responsibility, led to setting up of the Times Foundation, which has single-mindedly 
worked towards adding value to the society through its services. It acts as a catalyst by leveraging its 
core competence as a part of an apex media organization to bring social change in sectors like education, 
health, poverty alleviation, public-private partnership, etc. 
The various activities undertaken by Times Foundation are: 
 Teach India: 
Times Foundation (TF) has been a strategic partner in the Times Group Teach India initiative. It is an 
effort to bring the educated middle class closer to millions of underprivileged children, who are 
deprived of formal education. It formed a bridge between the educated readers, who are willing to 
make a contribution to the society and the NGOs, schools and other social organizations and trained 
more than 50,000 volunteers for teaching assignments. 
 Lead India:
Lead India was a nation-wide talent hunt for the next generation of political leaders for India. The 
main objective of this programme was to enable short-circuiting the otherwise convoluted path up 
the political ladder, to catapult a chosen few straight into the public limelight. 
The Lead India program was rolled out in eight cities: Delhi, Mumbai, Kolkata, Bangalore, 
Ahmedabad, Lucknow, Pune and Hyderabad. 
17 | P a g e 
 Aman ki Asha: 
Aman Ki Asha (A Hope for Peace) is a unique people-to-people movement that dared to look beyond 
the violent history shared by India and Pakistan and focus on the ancient bonds that tie together the 
peoples of these two great nations.Launched jointly by the Times of India and the Jung Group of 
Pakistan, Aman Ki Asha recognized that people of these two countries should seek to take the 
relationship beyond the dead-end it found itself in.The initiative has three main planks: Cultural 
Exchange, Conflict Resolution and Commerce. 
 Power of Ideas 
ET launched The Power of Ideas in January 2009 with the objective of creating a culture of 
entrepreneurship and innovation in the country. With the economy at a low ebb and faith in the 
aspect of ‘job security’ having dropped, people were more inclined than earlier to start up. The 
programme thus struck a chord with readers. 
 It has undertaken various activities in order to protect environment and help in improving the 
conditions like 
 On World Environment Day, 5th June, 2010 – TF initiates Cycle to Work in partnership with multiple 
stakeholders 
 TF celebrates with school children the RECYCLE WEEK between 21ST -24TH JUNE 2010 
 TF & WWF partner in ‘Save the Tiger’ Initiative 
 TF’s Whitefield Tree Plantation Drive - in association with ‘ Tree for Free’ 
 It has also undertaken various projects related to health issues like Project Sahayog, Times wellness 
workshops, Project Swasathya, etc. 
 It has also undertaken activities to solve local issues like river Yamuna cleaning drive in Delhi, Mission 
Admission during college admissions. 
Initiatives
Competitor HT Media also has an initiative ‘You Read, They Learn’ wherein every day readers in Delhi- NCR 
region contribute a part of the cover price to help educate underprivileged children. Abhishek Bachchan and 
Gautam Gambhir are the brand ambassadors of the initiative. 
18 | P a g e 
CONCLUSION 
From print to the internet, Bennett, Coleman & Company Limited (BCCL) spans multiple mediums and 
technologies. But a common thread runs through these disparate businesses: high quality of content. In 
conjunction with the group's relentless pursuit of innovation, this has catapulted it to the position of India’s 
largest media conglomerate. 
Building on its traditional strength in print media, namely newspapers and magazines, BCCL has diversified into 
new, emerging areas and rapidly emerged as a market leader in each case. The vast Bennett portfolio today 
comprises The Times of India, The Economic Times, Navbharat Times, Maharashtra Times, Sandhya Times and 
Mumbai Mirror (newspapers); Times Retail, Times Music and Times Multimedia (entertainment and retail); 
Timesjobs.com and Timesmatri.com (online ventures); Radio Mirchi (radio entertainment); 360 Degrees 
(infotainment media); Indiatimes, Timesofmoney and 8888 (internet and mobile media); Zoom (television 
channel);Times Now (news channel); and Femina and Filmfare (magazines published by World Wide Media). 
Bennett measures its achievements in terms of whether its brands have helped their respective audiences 
succeed in life, while enriching the business of relevant advertisers. That's a stringent benchmark, but 
Bennett's brands are renowned for their success in measuring up to the challenge. 
Apart from commercial success, they've also been rewarded with accolades globally. For instance,The Times of 
India has been ranked among the world’s six best newspapers by BBC. Perhaps the most visible sign of 
Bennett’s success at the international level is the string of triumphs notched up in recent years by Femina Miss 
India winners at beauty pageants such as Miss Universe and Miss World. Its film magazine, Filmfare, has 
become a blockbuster in itself, with the Filmfare Awards being regarded as the Indian version of the Oscars.
The BCCL group has tried and succeed in taking first mover advantage of every technological upgradation by 
launching new products to keep pace with the developments in the field of technology and they have been 
appropriately priced and promoted in the target market. Despite being adopted the upgraded marketing mix 
for its media services in comparison to its competitor in each field, the BCCL group faces the negative trends of 
media industry due to its dynamic nature. The negative trends faced are corporatisation of media, monopoly 
trends, malpractices and corruption, paid news syndrome, trial by media and incorrect reporting of court 
cases, devaluation of the office of editor, etc. 
Thus, the media should be the torch that shows the way and not the fire that destroys, although both give 
light. 
19 | P a g e 
BIBLOGRAPHY 
 Marketing Management (Edition- 14e) by Philip Kotler, Kevin Lane Keller, Abraham Koshy and 
Mithileshwar Jha published by Pearson Education. 
 www.timesgroup.com 
 www.hindugrouponnet.com 
 Wikipedia.org 
 E-Resource: EBSCO
20 | P a g e

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8ps of benett coleman

  • 1. 1 | P a g e MARKETING MIX ASSIGNMENT ON BENNETT, COLEMAN AND COMPANY LIMITED Submitted to: Prof. M M Fandavais Submitted by: Nimisha Agarwal Roll no. : 2013173
  • 2. Section- D 2 | P a g e TABLE OF CONTENTS S. no. Particulars Page no. 1. Introduction 3 2. Components of Marketing Mix a. Product 4-7 b. Price 7-9 c. Place 9-11 d. Promotion 11-13 e. People 13-15 f. Process 15-16 g. Physical Evidence 16-17 3. Conclusion 18 4. Biblography 19
  • 3. INTRODUCTION: BENNETT COLEMAN AND COMPANY LIMITED BCCL is India's most diversified media company with power brands across publishing, television, internet, radio and outdoor domains which provide media publishing services. The story of BCCL goes back to November 3, 1838, when the flagship publication – The Times of India – was published as a bi-weekly going by the name, The Bombay Times and Journal of Commerce. Since then, it has consistently moved up the growth curve by successfully entering new markets and launching new titles. The success of the organization has been guided by a simple thought – treating the newspaper not as a commodity or product but as a Brand, whose prime objective is to serve its readers and advertisers. Bennett, Coleman & Co. Ltd., better known as the publisher of English daily The Times of India, is india's largest media conglomerate. Bennett, Coleman & Co. Ltd. is the flagship company of The Times Group. The Times Group is the largest media conglomerate in India. The company has eleven publishing centers, fifteen printing centers, fifty-five sales offices, Over 7000 employees, five dailies, including two of the largest in the country with approx 4.3 million, copies circulated daily, two lead magazines, twenty-nine niche magazines reaching 2468 cities and towns, thirty-two Radio Stations, two Television News Channels, one Television Life Style Channel. The Times of India, or TOI, as it is universally referred to, is among Asia’s oldest English newspapers. It began life as the bi-weekly Bombay Times and Journal of Commerce in 1838, founded by a British Indian syndicate of eleven firms, two barristers and a doctor. Its stated aim for its colonial readership was ‘securing the earliest possible intelligence upon all subjects of politics, science and literature’. It became a daily in 1850. Absorbing the Bombay Standard in 1859, and another local paper, The Telegraph and Courier in 1861, it finally became The Times of India. Bennett, Coleman & Company Limited, the paper’s holding company, acquired this name, and its first professional editor, with the arrival of Thomas Bennett in 1892. Bennett also became the proprietor, later offering a partnership to F M Coleman, an accomplished hand at newspaper production, whom he invited from England. The Old Lady of Boribunder – as it was christened by fiercer nineteenth century rivals – remained a stately, if somewhat critical, paper of the Raj right till it passed into Indian hands in 1946. A Delhi edition was launched in 1947, and the paper began to vigorously re-invent itself to better reflect the new aspirations of a nascent nation. In 1988, as the paper celebrated a lavish sesquicentennial, the BBC named it one of the six best newspapers in the world. In a series of launches, Bennett, Coleman launched Navbharat Times in 1947, Filmfare in 1952, Femina in 1959,The Economic Times (ET) in 1961 and Maharashtra Times in 1962. The group also brought out several highly regarded Hindi magazines. Bennett, Coleman & Co offers its audiences a wide buffet of options that are both informative and entertaining. Over the years, it has demonstrated its understanding of the evolving and growing aspirations of the consumer by diversifying from The Times of India to The Economic Times (Business and Economy news), Navbharat Times (Hindi news), Maharashtra Times (Marathi daily) and now Mumbai Mirror (India’s first true quality morning compact launched in Mumbai). Taking note of changing trends in the consumer’s media habits, it has also launched Femina, Filmfare, Indiatimes.com, Radio Mirchi and Zoom TV and a host of other products – each of which seeks to make the consumer feel empowered. Bennett is over a century old, but the brand remains fresh, vibrant and speaks to today's consumers in their language and idiom. The secret of its success is simply the brand's willingness to continuously innovate and constantly re-invent itself. While retaining its core values of fairness and objectivity, it has developed several new products to cater to the varying interests of its burgeoning base of consumers. With the authority of twelve editions impacting a phenomenal 8.1 million plus readers,The Times of India could have easily taken to grandstanding. Instead it dismantled the podium, and got down to a new primer of 3Rs – a paper that was relevant, refreshing and, above all, real. Media has conventionally portrayed itself as the pompous font of power. 3 | P a g e
  • 4. The Times dared to transfer this right to its constituency. It has chosen to empower its readers and, by extension, its advertisers. Instead of the traditional role of moulding public opinion, it provides the choices that enable readers to arrive at their own conclusions. If Bennett, Coleman is number one today, it is because that is how it treats its readers: first among all, above all else. 4 | P a g e COMPONENTS OF MARKETING MIX PRODUCT A product is anything that can be offered to a market to satisfy a want or need, including physical goods, services, experiences, events, persons, places, properties, organizations, information and ideas. Every product is subject to a life-cycle including a growth phase followed by a maturity phase and finally an eventual period of decline as sales falls. The marketer must also consider the product mix. Marketers can expand the current product mix by increasing a certain product line’s depth or by increasing the number of product lines. The marketer must also consider product development strategies. The vast Bennett product’s portfolio comprises of various categories 1. Publishing: The Times of India, The Economic Times, Navbharat Times, Maharashtra Times, Sandhya Times, Mumbai Mirror, Filmfare, Femina a. Largest publishing co in India: 13 newspapers, 18 magazines, 11 publishing centers, 26 printing centers b. Largest English newspaper in India by circulation (and the world) c. Largest Business newspaper in India by circulation (2nd largest English Business daily in the world, behind WSJ) d. Largest Non‐English newspapers in Mumbai, Delhi, Bangalore by circulation (India’s three largest cities) 2. Entertainment and retail: Times Retail, Times Music and Times Multimedia 3. Digital: Timesjobs.com and Simplymarry.com, MagicBricks,Ads2Book, Radio Mirchi, 360 Degrees, Indiatimes, timesofmoney, gaana.com, techgig.com and 58888 a. Largest Indian network based on traffic and revenue (behind Google, Facebook, Yahoo) b. Operates 30+ digital businesses, most of which are Top 3 in their competitive segment c. Most popular B2C mobile shortcode in India, across SMS, voice, WAP, and USSD Radio
  • 5. 5 | P a g e d. Largest radio network in India by revenue and listenership, with 32 stations e. Operates the largest rock radio station in the UK 4. Television: Zoom, Movies Now, Times Now a. Largest English News TV Channel, No. 2 English Business News TV Channel b. Largest Bollywood News and Lifestyle TV Channel, No. 2 English Movies TV Channel 5. Marketing Solutions & Strategic Businesses: Times response, Brand Capital, Times Grey Cell, Times Red Cell, Times OOH Media, 360 Degree Events. Brief Description about its product:  The Times of India, with its rich and varied content, caters to a rather diverse audience. It also carries daily city-specific and subject-based supplements such as Delhi Times, Education Times (education), Ascent (careers) and Times Property (real estate). With twelve editions, it has achieved a truly national presence.  The Economic Times is acknowledged to be the business barometer of India. Its supplements – Corporate Dossier and Brand Equity – and sections such as Big Bucks and Rural Mural ensure high reader interest. ET prides itself on providing readers the power of knowledge. Its large array of dedicated addicts – who range from stock-brokers to IT professionals, corporate heads to management students – would wholeheartedly endorse this claim.  Navbharat Times (NBT) caters to the ever growing number of Hindi readers, many of whom are entering metros from other parts of India. Its role has been to guide the reader to a better life in a fast-changing metropolis. With interesting supplements like Hello Delhi, NBT brings to the reader all that is most refreshing about the cities  Maharashtra Times (MT) has been the Bennett response to the needs of the Maharashtrian migrating to Mumbai from the interiors of the state. Using simple language to focus on a reader who is high in ambition but low in resources, MT empowers him with information and knowledge.  Bennett’s foray into the world of magazines with Femina and Filmfare has also been rewarding. While both magazines are leaders in their respective categories, the annual Filmfare Awards for excellence in the world of cinema has become an institution in itself.  In keeping with its policy of evolving with the times, Bennett launched Indiatimes.com during the IT boom of the 1990s.  Bennett has launched Radio Mirchi, India’s leading private radio network; Zoom TV, the fashion and lifestyle channel and most recently, Mumbai Mirror, a compact reflecting the spirit of the always-on the- move Mumbai.  Besides these products, Bennett also runs Times Retail – which operates the music retail chain Planet M, now present in more than ten cities.  Times Multimedia – this is fast carving out a niche for itself in the world of digitised entertainment with tie-ups with Walt Disney, IBM and the like.  Times Card – an entertainment-focused and internationally usable credit card that is co branded with Citibank and Mastercard.  News channel Times Now – 24-hour English news channel by Times Global Broadcasting Co. Limited, in alliance with Reuters. PRODUCT MIX P R O D U C T PRODUCT LINE WIDTH Newspaper Magazines Books The Times of India (English) Femina (English) Times Food Guide The Economic Times (English, Hindi, Gujarati) Filmfare (English) Times Nightlife Guide
  • 6. 6 | P a g e L I N E L E N G T H Mumbai Mirror (English) iDiva (English) Times Goa Guide Maharashtra Times (Marathi) T i m e n S tyle (English) Temples of India Bangalore Mirror (English) T i m e n S tyle Luxury (English) Best of Sacred Space Pune Mirror (English) A a m a r S omoy (Bengali) Best of Speaking Tree Vijay Karnataka (Kannada) Top Gear (English) ET in the classroom Ahmedabad Mirror (English) Hello (English) Crest Edition (English weekly) Good Homes (English) Speaking Tree (English) Grazia (English) ET Wealth (English business Lonely Planet India (English) weekly) Sandhya Times (Hindi) Home Trends (English) Bodhi Vruksha (Kannada) Ami Udita (Bengali) Navbharat Times (Hindi) B B C K n o wledge (English) ZigWheels (English) PRODUCT LINE DEPTH English daily Finance daily Hindi daily Marathi daily Gujara -ti daily Entertai nment industry magazin e Women’s Magazine Automo -bile Magazin e Architectu re magazine Magazine for upwardly mobile readers The Times of India The Economic Times Navbhar at Times Mahara shtra Times The Econo-mic Times Filmfare Femina Top Gear Home Trends Time n Style Bangalore Mirror Sandhay a Times Zig Wheels Good Homes Time n Style Luxury Mumbai Mirror The Economi c Times Ahmedaba d Mirror Competitor’s Product Mix (The Hindu) Product Line Length Product Line Width Newspaper Magazine Books The Hindu Sportstar The Hindu speaks on Music Business Line Sachin: Tribute to Legend Forever Young Scientific Facts Product line depth English Daily Finance Daily Sports Features Magazine The Hindu Business line Sportstar Frontline The newspaper division provides various supplements with the main paper like The Times of India has following supplements:  Times of India Metro Supplements (TIMS) In 1994 The Times of India took a bold step at experimenting with not just news, but something which was more. The resultant was a supplement –Bombay Times – which broke the mould when
  • 7. it came to capturing the latest about what’s happening in and around the city in a package captured the essence of the city – its people, culture, fashion, art, theatre, sports, films and private and public social gatherings. 7 | P a g e  Times Pluses Times Pluses are supplements with local news and advertising which is customized for various readers through geographic zones within a particular market. The Pluses are a tool for readers to address their civic and other local and topical issues which are specific to their location. The immense success of Pluses has sparked of various Pluses across the length and breadth of India. Needless to say, they have also bred me-too clones published by our competitors – but not with that great degree of success as ours.  Times Ascent A weekly supplement that has the best job postings and career related news and views from doyens of corporate world and academicians.  Education Times The weekly supplement that has the best of content related to education and career options – right from primary level to doctorate.  What’s Hot A weekly tabloid on entertainment and lifestyle published ahead of each weekend with the specific focus on informing readers about the events and activities that one can participate over the weekend like movies, TV shows, theatre, eating out, shopping etc.  Life Aimed at initiating a dialogue and provoking thought and debate among its readers, Life is the glossy lifestyle supplement published every Sunday with The Sunday Times of India. Often the topics touched upon are the ones which normal run-of-the mill newspapers would like to avoid in fear of generating extreme opinions. Life lays every aspect of life bare for the reader to think and decide.  Times Property This is a weekly supplement that contains the best of news, analysis and announcements on real estate that is read by investors and buyers/sellers of real estate. While the competitor “The Hindu” provides following few supplements with more emphasis on knowledge: o Metro Plus It throws the spotlight on what happening in the city. It captures the pulse of the city and its changing lifestyle, it’s later for the information and entertainment needs of cross sections of consumers. o Education Plus It will present and analyses trends in education, provide pointers and above all inform. It will report on all that is current and important in the formal and the non- formal streams as well as in the emerging areas. It will look closely at the local opportunities and international avenues. o Property Plus It features each week articles, reviews and special columns on the facts about the changes in the property sector. Price
  • 8. Pricing is a key strategic tool in the battle for any goods and services offered in the market. It generates two items: revenue for the company and other is the cost. Different pricing strategies are adopted around the world for different consumer goods and services to increase customer loyalty and profitability. Cost of manufacturing a single newspaper depends on the cost of buying rolls of paper sheets, transportation cost, electricity used, administrative cost, cost of collecting of daily news and photographs by the press, machinery usage, labour usage and various other indirect cost factors. The total cost of producing/ publishing of newspaper on a given month divided by the total products manufactured on that particular month gives the per unit cost of the newspaper. Hence, the output of these factors results into a price which can’t be acceptable by daily consumers of newspaper. To reduce the price, space selling for advertisements is required as it acts as revenue for the newspaper business. This effort makes the daily newspaper affordable for daily consumption by the consumers. The pricing model used is dynamic pricing strategy i.e. a flexible pricing mechanism made possible by advances in information technology as different kind of pricing is followed in accordance to the day. The newspaper cost Rs. 2 on weekdays whereas Rs. 5 on weekend. Price paid by the readers of newspaper was considered insignificant in Indian conditions until Times of India group brought down the prices. This opened a new era in the marketing strategies of newspapers in India. Times of India resorted to an invitation price of Rs 1.50 and Rs 1 in important locations of India like New Delhi and Bangalore. This strategy took the rivals by surprise and compelled them to follow the suit. The circulation of Times of India not only increased but also surpassed that of the main rivals like Hindustan Times in New Delhi and Deccan Herald in Bangalore. The Economic Times also followed a similar strategy. Few years back, it substantially increased the size of the market category through its promotion price of one-rupee-per -copy edition in Mumbai. This made a large number of readers ordering their own copies. An invitation price of two rupees on weekdays was also introduced in many cities. The price of the paper during weekends like Saturday and Sunday has been increased to seven rupees. This prompted many readers to buy the newspapers only for five days in a week. This strategy also brought into its fold many readers who would not have purchased the paper in the normal course. The Times of India was considered to be the market leader in English newspaper segment till 2005. However, lately during this year two new newspaper Hindustan Times and DNA planned to enter Mumbai’s market.TOI before competition by these two newspapers was enjoying a premium price of Rs. 4 on weekdays and Rs. 6 on weekends. However after competition, they adopted many marketing and pricing strategies which are discussed below:  TOI pre competition had a strict policy of not taking any unsold newspaper from the market however post competition they have deleted this rule completely so that they can retain their market share.  TOI launched Mumbai Mirror against Mid Day to target the potential customers of Mid Day. But to fight against DNA and HT, they started distributing it completely free of cost to all TOI readers. So all TOI readers now started getting two newspaper instead of one for the same amount.  Post competition advertisement rate in TOI was much higher as compared to the current rate in 8 | P a g e order to attract more advertisers.  Both TOI and HT slashed their prices to Rs. 1.50 on weekdays between Monday to Saturday and the price reduction was also extended to the Sunday edition. HT brought down the cover price of its Sunday edition to Rs. 2.75 from Rs. 3.50 while TOI cut the price from Rs. 2.90 to Rs.2. It is interesting to note that the cheapest newspaper comes for Rs 2 which is a regional language newspaper while price of business newspapers goes high to Rs 10 such as The Economic Times being sold at Rs 10, Business Standard at Rs 7 and Financial Express Rs 8. The Economic Times comes as a tabloid on Sundays with altogether newer/different content which one can probably spend half a day to read and enjoy. The price tag goes Rs 5 for some regional or national newspapers such as Hindustan Times, The
  • 9. 9 | P a g e Hindu, etc. It was also observed that English dailies are produced in all-colour-page model while regional newspapers mostly have 4-8 pages in colour and rest in B/W, though supplements in most of the newspapers are produced in colour. The reason behind is obvious, as the ‘ad-support’ from advertisers come in plenty to all colour pages more than the B/W. The average number of pages being 16-24 for the main newspaper with supplements going to as high as 76. Like Hindustan Times and The Times of India on Sundays offer a bunch of pages to read, ranging from 64 to 100 including supplements. 1. Publication: Hindustan Times Cover price: Rs 5 Editions: 7 Language: English Pages: (Colour + B/W) 24 + 0 Supplement on Sundays: (Colour + B/W) 16 + 0 and classified (6 + 0) + matrimonial (12 + 0) + booklet (24 +0) 2. Publication: The Economic Times Cover price: Rs 10 Language: English Pages: (Colour + B/W) 32 + 0 3. Publication: Financial Express Cover price: Rs 8 Editions: 11 (Ahmedabad, Bangalore, Chandigarh, Hyderabad, Chennai, Lucknow, Kochi, Kolkata, Mumbai, New Delhi and Pune) Language: English Pages: (Colour + B/W) 10 + 2 4. Publication: The Hindu Cover price: Rs 5 Editions: 14 (Chennai, Coimbatore, Bangalore, Hyderabad, Madurai, Delhi, Visakhapatnam, Thiruvananthapuram, Kochi, Vijaywada, Mangalore, Tiruchirapalli, Kolkata and Hubli) Language: English Pages: (Colour + B/W) 8 + 10 Supplement on Sundays: (Colour + B/W) 8 + 4 PLACE Place refers to providing the product at a place which is convenient for consumers to access. Place is synonymous with distribution. Various strategies such as intensive distribution, selective distribution, exclusive distribution and franchising can be used by the marketer to complement the other aspects of the marketing mix. Distribution Strategy  Sales involve distributing highly perishable products under severe time constraints  It has to be dispatched to various distributors across regions  The revenue of distributor is based on a commission on the every sale  Circulation is normally through salesman appointed and salaried by the distributors, who in turn pass it on the hawkers
  • 10.  Hawkers, vendors and book stall owners are the last link of the supply chain before it reaches 10 | P a g e the readers  Responsiveness and efficiency is an important in distribution channel Distribution System of The Times of India Channel Members: A. Printing Press: It takes the content from the editorial team and prints using high capacity advanced press machines that deliver the product in packaged condition B. Depots: The distribution centre receives the copies from the transporter and stocks it for a short duration serviced by salesperson who are company employees C. Agents: Employed where distribution is not organised and they work on commission basis D. Vendors: Link between depots and end consumers. They sell via door to door beat boys or single point newspaper stands E. Beat Boys: The delivery boys or individual hawkers who deliver required publications to proper destinations The information about the changes in the environment of the organisation flows through following channel:
  • 11. 11 | P a g e The Times of India has a pan-India presence in 41 centres with 15 main editions, namely:  Ahmedabad  Bangalore  Chennai  Goa  Hyderabad  Jaipur  Kanpur  Kolkata  Lucknow  Mangalore  Mumbai  Mysore  Nagpur  New Delhi  Pune While, The Hindu has a pan-India presence in 14 centres, namely:  Cheenai  Coimbatore  Bangalore  Hyderabad  Madurai  New Delhi  Vizag  Thiruvanathapuram  Kochi  Vijayawada  Mangalore  Tiruchirapali  Kolkata  Hubli PROMOTION Promotion represents all of the methods of communication that a marketer may use to provide information to different parties about the product. Promotion comprises elements such as: advertising, public relations, personal selling and sales promotion. Advertising covers any communication that is paid for, from cinema commercials, radio and Internet advertisements through print media and billboards. Public relations is where the communication is not directly paid for and includes press releases, sponsorship deals, exhibitions, conferences, seminars or trade fairs and events. Word-of-mouth is any apparently informal communication about the product by ordinary individuals, satisfied customers or people specifically engaged to create word of mouth momentum. Sales staff often plays an important role in word of mouth and public relations. TOI’s brand advertising has achieved cult status by now. The simple, yet extremely effective formula used is to highlight the idiosyncrasies of Indians, while humouring the audience. Under the broad umbrella of ‘A day in the life of India’ the advertising tickles the audience while capturing the multi-faceted but essentially same Indian-ness on issues as diverse as a cricket match and elections. One of TOI's innovative steps in promotion, which virtually rewrote the rules of the media game, was the
  • 12. invitation price initiative. Kicked off in 1992, it led to the cover price of the newspaper being almost halved as the result of a conscious decision to pursue revenue from advertising rather than circulation. A spectacular surge in circulation ensued, leaving competitors no option but to follow suit, and justified Bennett's contention that it is a market-driving, not a market-driven organisation. Another major initiative came in the form of 'combo' offers on newspapers. The first step was taken in June 2003 when The Times of India and the Navbharat Times were made available together to consumers at a special price. A similar offer was introduced for a TOI-ET combo as well. Once again, the result was a massive leap in circulation of all the brands involved in the exercise. Promotion strategies were eye openers to many as people thought that newspapers are to promote others products but not their own. Times of India group distributed free samples in select areas, offered special discounts for the tickets of select programmes, organized various contests and events like public speaking etc.,and started ‘Newspaper in Education’ programme in various schools. Regular advertisements are given on hoardings. It launched a massive campaign to build its brand image which they want to be synonymous with the term ‘India’. As far as Economic Times is concerned, some innovative strategies introduced include ET Club, ET awards for corporate excellence and special pull outs on various occasions. ET Club is mainly meant for students who will get the paper in bulk at their institutions. Panel discussions, workshops and seminars are organized for members at frequent intervals. As part of ET Club activities, the senior executives of the paper visit the institutions and deliver lectures on corporate matters and also conduct ET awareness tests. This strategy introduces the Economic Times to the students who would make it a habit as and when they grow up in the corporate ladder. 12 | P a g e PROMOTIONAL MIX OF THE TIMES OF INDIA  Advertisements : a. Emphasises on functionality of newspaper b. Now it emphasises on emotional platform where the newspaper is being projected as something that of chronicle aspirations of Indians. Ex. Go India ad, hockey advertisement, etc.  Internet marketing: Own their own web portals to advertise their products through banner ads. The Times of India Online is India’s most popular news site. With 13 million unique visitors and more than 300 million page views per month, it consistently ranks among the world’s Top 10 English-language newspaper sites. It offers complete, in-depth and up-to-date coverage — in text and video formats — of national, international, city, sports, entertainment, lifestyle, business, health, science and technology topics.  Sales promotion: TOI has come up at present with a subscription rate of Rs.250 per year after price cut.  Personal Selling: Door to door marketing helps in joining people as founder members of the Chennai edition at subscription rates lower than Re.1 so that they can target household subscribers who read The Hindu.  Sponsorship: TOI and The Economic Times presents Mega Trade fair on Corporate gifts, Stationary and writing instruments and sponsors various social initiative programmes like education, poverty eradication etc.  Public Relation: They have their own website and videos featured in television medias through which image in marketing is maintained. It monitors the attitudes of the organisation’s public and distributes information and communications to build goodwill.  Viral marketing: Through word of mouth the information about the price cut for 1 year subscription has spread out well  Out of home promotion: They have covered most of consumer touch points in the city starting from convenience shops, tea stalls, cycle spare repairing shops and billboards in buses and road dividers. Promotion Schemes
  • 13. 13 | P a g e 1. Trade Schemes  Offered to channel members  Incentive to increase sales  Challenge for challenge member: Balance reader interest while trying to increase sales to avail benefits of the scheme  Discounts for purchase of larger volumes by vendor  Bonus of 50 paise for each new account generation by vendor 2. Discounts  Mainly for institutional sales ex. Bulk sale at schools at discount rates 3. Reader Schemes  Directed at final customer/reader. Mainly to draw in new customers  Varies depending on location and demography  Could include trials, discounts, freebies, combo offers etc. 4. Subscription Sales  Offer choice of publication for a certain amount of time at a lump sum discount price  Purpose- gaining new customers and making customer switch Competitive Patterns- The brand wars of the Times of India and The Hindu The Times of India:  Popularly known as “The old lady of Boribunder”  Dominates the northern and southern regions of India  Famous for its “Page 3” culture  Attacked The Hindu by its “Wake up Chennai” TVCs. The Hindu:  Popularly known as “The Mahavishnu of Mount Road”  Stronghold- The southern region of India  Leftist views  Archaic usage of English  Lashed back at The Times of India with ads in print media and bill boards.
  • 14. 14 | P a g e PEOPLE An essential ingredient to any service provision is the use of appropriate staff and people. Recruiting the right staff and training them appropriately in the delivery of their service is essential if the organisation wants to obtain a form of competitive advantage. Consumers make judgments and deliver perceptions of the service based on the employees they interact with. Staff should have the appropriate interpersonal skills, aptitude, and service knowledge to provide the service that consumers are paying for. BCCL promotes a culture of constant learning, innovation and fun at work. Our Employee Value Proposition boasts of abundant career development opportunities; benefits like life, medical, accident insurance, scholarships for employees' children, education assistance for employees; monetary as well as non-monetary reward and recognition; and employee engagement initiatives like Corporate Holiday Packages, Employee Clubs etc. Code of Conduct for Employees 1. You shall not borrow or lend money within the Company. 2. You shall disclose all your interests including investments in other companies and your relatives in politics to ensure that you are unbiased in your work. 3. You or your immediate relative(s) shall refuse any gift offered by any person(s) who has or may seek to have dealings with the Company. 4. Any Hospitality/ Entertainment which is of substantial monetary value should be refused. 5. The Company shows more appreciation for those who keep away from smoking and drinking and discourages all forms of substance abuse. 6. The protocols and culture of the Company should be respected as being different from those in other Institutions or Organizations. 7. In the course of training and development as well as your engagement with the Company you will be privy to or possess proprietary and confidential information/ knowledge including trade secrets and the Company‘s confidential business, marketing and publishing strategies. 8. In the event of any emergency where intellectual property created, written, given or made by you is sought by the Government, then the same will be delivered with due written permission of the Company. 9. In the event you resign/ separate from the Company, you will not recruit, select or influence in any way, any employee of our Company or anyone working with us on contract, to join your future employment, as an employee or partner or any other form of work association, after the separation of your services with us. 10. Oral Promises/ Commitments: Oral promises do not constitute a contract between the individual and the Company and are by no way binding on the Company. A written contract therefore states in black and white the obligations followed by the reward and is therefore acknowledged and enforced by the Company as opposed to unfounded promises. Code of Conduct for Journalists (applicable for all Times Group brands) As a brand, all Times Group Brands (hereinafter referred to as Times) draws its power and influence from two things: 1. Our ability to deliver the complete story: making sure our facts are correct, citing our sources, and providing analysis and context 2. The confidence of our readers that we are unbiased in our reporting and have no agenda to further save that of accurate reporting. All Times staffers must conduct themselves by the following rules:
  • 15. 1. Confidentiality 2. "Church and State." Our reporting and analysis is entirely independent of our advertising and 15 | P a g e investment departments 3. Quality journalism a) To provide the best reportage and analysis to our readers and viewers, we must ensure we are: o Accurate o Unbiased o Attributed o Verified o Honest Economic Times and ET Now Code of Financial Conduct  ET/ET Now are India's most respected financial-news brand because it stands squarely for certain values: accuracy, reliability, fairness and integrity. Our journalism, across media platforms, is committed to these values.  No employee will take advantage of information that is not in public domain but to which he/she has gained access by virtue of his/her association with ET/ET Now or its affiliates.  No employee will communicate such privileged information to another person, either within or outside the organization, who may be in a position to take advantage of it.  To ensure that our integrity is not compromised, especially in our coverage of markets, companies and policy, all employees are required to adhere to certain rules about financial investments made by them or their close relations, including spouse/companion. 1. You are required to make a disclosure of your securities holdings as per the format prescribed by the Company, at the end of every quarter. The company undertakes to keep your declarations confidential 2. In addition, designated managers and journalists are required to disclose their current portfolio and declare their specific investment transactions during the reporting period in a format prescribed by the company. The management is committed to keeping this information confidential, but reserves the right to share the records with a regulatory / inquiry agency investigating securities fraud or insider trading. PROCESS Process is concerned with the planning, development, implementation, documentation and review of systems and procedures to ensure that the central marketing objective of getting the right product, in the right quantity, to the right place at the right time in a profitable manner actually occurs. It reflects all the creativity, discipline and structure brought to marketing management. Marketers must ensure state of the art marketing ideas and engage in right set of processes to guide activities and programs for mutually beneficial long term relationships. Refers to the systems used to assist the organization in delivering the service. The more ‘high contact’ your product, and the more intangible, the more important it is to get your processes right. Remember to look at this from your customers’ point of view. The process problems that are most annoying to a customer are those that are designed for the provider’s convenience, not the customer. Key elements of process  Planning Successful outcomes don’t happen by accident - it’s all about making sure you know what is required and then putting a plan in place to ensure you can deliver what’s needed. Achieving a successful marketing result requires an effective marketing plan that contains strategies, tactics and activities that will satisfy the needs and wants of the marketplace.
  • 16.  Systems and procedures Well developed systems and procedures will provide a framework upon which positive customer experiences can be built and delivered. Systems and procedures will contribute to the efficiency, cost-effectiveness, 16 | P a g e consistency, risk minimisation and ultimately, profitability of your business.  Documentation Accurate, accessible and accountable documentation is at the core of any successful business. Documentation delivers information and information is the fuel that powers your business. Effective management comes from having the right information at your disposal to make the right decisions and documenting information ensures that it is available when required to the right people in order to ensure that all facets of your business are focused on profitable customer satisfaction.  Quality control It’s critical that you ensure the quality of processes within your business is high and consistent. Good quality control comes from good systems and procedures, effective documentation and a commitment to continuous improvement by all sections of your business.  Feedback and Review The organisation should continually seek honest, objective feedback from customers, suppliers, staff and other stakeholders and where appropriate make the necessary changes to process to put your business back on track in the long term. The timely delivery of the service is very important aspect of the process management. Thus, BCCL takes care that the right information in adequate amount is provided to its target customers at right time in order to satisfy their needs and wants. This is done by timely delivery of newspaper and magazine to the customers in early morning as people prefer reading the latest news in the morning and stay updated which gives a fresh start to their day. It tries to provide authentic information from real sources as its staff is committed towards its duty and ensures that there are no faults and inadequacy in the information. This is ensured by employing a dedicated workforce across the nation so that they can provide timely information and satisfy the expectations of its customers. PHYSICAL Evidence Physical Evidence is the element of the service mix which allows the consumer again to make judgments on the organization. Physical evidence is an essential ingredient of the service mix; consumers will make perceptions based on their sight of the service provision which will have an impact on the organizations perceptual plan of the service. A strong focus on Corporate Social Responsibility, led to setting up of the Times Foundation, which has single-mindedly worked towards adding value to the society through its services. It acts as a catalyst by leveraging its core competence as a part of an apex media organization to bring social change in sectors like education, health, poverty alleviation, public-private partnership, etc. The various activities undertaken by Times Foundation are:  Teach India: Times Foundation (TF) has been a strategic partner in the Times Group Teach India initiative. It is an effort to bring the educated middle class closer to millions of underprivileged children, who are deprived of formal education. It formed a bridge between the educated readers, who are willing to make a contribution to the society and the NGOs, schools and other social organizations and trained more than 50,000 volunteers for teaching assignments.  Lead India:
  • 17. Lead India was a nation-wide talent hunt for the next generation of political leaders for India. The main objective of this programme was to enable short-circuiting the otherwise convoluted path up the political ladder, to catapult a chosen few straight into the public limelight. The Lead India program was rolled out in eight cities: Delhi, Mumbai, Kolkata, Bangalore, Ahmedabad, Lucknow, Pune and Hyderabad. 17 | P a g e  Aman ki Asha: Aman Ki Asha (A Hope for Peace) is a unique people-to-people movement that dared to look beyond the violent history shared by India and Pakistan and focus on the ancient bonds that tie together the peoples of these two great nations.Launched jointly by the Times of India and the Jung Group of Pakistan, Aman Ki Asha recognized that people of these two countries should seek to take the relationship beyond the dead-end it found itself in.The initiative has three main planks: Cultural Exchange, Conflict Resolution and Commerce.  Power of Ideas ET launched The Power of Ideas in January 2009 with the objective of creating a culture of entrepreneurship and innovation in the country. With the economy at a low ebb and faith in the aspect of ‘job security’ having dropped, people were more inclined than earlier to start up. The programme thus struck a chord with readers.  It has undertaken various activities in order to protect environment and help in improving the conditions like  On World Environment Day, 5th June, 2010 – TF initiates Cycle to Work in partnership with multiple stakeholders  TF celebrates with school children the RECYCLE WEEK between 21ST -24TH JUNE 2010  TF & WWF partner in ‘Save the Tiger’ Initiative  TF’s Whitefield Tree Plantation Drive - in association with ‘ Tree for Free’  It has also undertaken various projects related to health issues like Project Sahayog, Times wellness workshops, Project Swasathya, etc.  It has also undertaken activities to solve local issues like river Yamuna cleaning drive in Delhi, Mission Admission during college admissions. Initiatives
  • 18. Competitor HT Media also has an initiative ‘You Read, They Learn’ wherein every day readers in Delhi- NCR region contribute a part of the cover price to help educate underprivileged children. Abhishek Bachchan and Gautam Gambhir are the brand ambassadors of the initiative. 18 | P a g e CONCLUSION From print to the internet, Bennett, Coleman & Company Limited (BCCL) spans multiple mediums and technologies. But a common thread runs through these disparate businesses: high quality of content. In conjunction with the group's relentless pursuit of innovation, this has catapulted it to the position of India’s largest media conglomerate. Building on its traditional strength in print media, namely newspapers and magazines, BCCL has diversified into new, emerging areas and rapidly emerged as a market leader in each case. The vast Bennett portfolio today comprises The Times of India, The Economic Times, Navbharat Times, Maharashtra Times, Sandhya Times and Mumbai Mirror (newspapers); Times Retail, Times Music and Times Multimedia (entertainment and retail); Timesjobs.com and Timesmatri.com (online ventures); Radio Mirchi (radio entertainment); 360 Degrees (infotainment media); Indiatimes, Timesofmoney and 8888 (internet and mobile media); Zoom (television channel);Times Now (news channel); and Femina and Filmfare (magazines published by World Wide Media). Bennett measures its achievements in terms of whether its brands have helped their respective audiences succeed in life, while enriching the business of relevant advertisers. That's a stringent benchmark, but Bennett's brands are renowned for their success in measuring up to the challenge. Apart from commercial success, they've also been rewarded with accolades globally. For instance,The Times of India has been ranked among the world’s six best newspapers by BBC. Perhaps the most visible sign of Bennett’s success at the international level is the string of triumphs notched up in recent years by Femina Miss India winners at beauty pageants such as Miss Universe and Miss World. Its film magazine, Filmfare, has become a blockbuster in itself, with the Filmfare Awards being regarded as the Indian version of the Oscars.
  • 19. The BCCL group has tried and succeed in taking first mover advantage of every technological upgradation by launching new products to keep pace with the developments in the field of technology and they have been appropriately priced and promoted in the target market. Despite being adopted the upgraded marketing mix for its media services in comparison to its competitor in each field, the BCCL group faces the negative trends of media industry due to its dynamic nature. The negative trends faced are corporatisation of media, monopoly trends, malpractices and corruption, paid news syndrome, trial by media and incorrect reporting of court cases, devaluation of the office of editor, etc. Thus, the media should be the torch that shows the way and not the fire that destroys, although both give light. 19 | P a g e BIBLOGRAPHY  Marketing Management (Edition- 14e) by Philip Kotler, Kevin Lane Keller, Abraham Koshy and Mithileshwar Jha published by Pearson Education.  www.timesgroup.com  www.hindugrouponnet.com  Wikipedia.org  E-Resource: EBSCO
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