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My healthcare rights
This is the
second
edition of the
Australian
Charter
of Healthcare
Rights.
These rights apply
to all people in all
places where health
care is provided
in Australia.
The Charter
describes what you,
or someone you care
for, can expect when
receiving health care.
I have a right to:
Access


Healthcare services and treatment that meets my needs
Safety


Receive safe and high quality health care that meets national standards


Be cared for in an environment that is safe and makes me feel safe
Respect


Be treated as an individual, and with dignity and respect





Have my culture, identity, beliefs and choices recognised and respected
Partnership




Ask questions and be involved in open and honest communication




Make decisions with my healthcare provider, to the extent that I 
choose and am able to


Include the people that I want in planning and decision-making
Information



Clear information about my condition, the possible benefits and risks 
of different tests and treatments, so I can give my informed consent



Receive information about services, waiting times and costs


Be given assistance, when I need it, to help me to understand and 
use health information



Access my health information


Be told if something has gone wrong during my health care, how it 
happened, how it may affect me and what is being done to make 
care safe
Privacy


Have my personal privacy respected


Have information about me and my health kept secure and confidential
Give feedback


Provide feedback or make a complaint without it affecting the way 
that I am treated






Have my concerns addressed in a transparent and timely way


Share my experience and participate to improve the quality of care 
and health services
PUBLISHED
JULY
2019
For more information
ask a member of staff or visit
safetyandquality.gov.au/your-rights

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2nd edition of the Australian Charter of Healthcare Rights.

  • 1. My healthcare rights This is the second edition of the Australian Charter of Healthcare Rights. These rights apply to all people in all places where health care is provided in Australia. The Charter describes what you, or someone you care for, can expect when receiving health care. I have a right to: Access Healthcare services and treatment that meets my needs Safety Receive safe and high quality health care that meets national standards Be cared for in an environment that is safe and makes me feel safe Respect Be treated as an individual, and with dignity and respect Have my culture, identity, beliefs and choices recognised and respected Partnership Ask questions and be involved in open and honest communication Make decisions with my healthcare provider, to the extent that I choose and am able to Include the people that I want in planning and decision-making Information Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent Receive information about services, waiting times and costs Be given assistance, when I need it, to help me to understand and use health information Access my health information Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe Privacy Have my personal privacy respected Have information about me and my health kept secure and confidential Give feedback Provide feedback or make a complaint without it affecting the way that I am treated Have my concerns addressed in a transparent and timely way Share my experience and participate to improve the quality of care and health services PUBLISHED JULY 2019 For more information ask a member of staff or visit safetyandquality.gov.au/your-rights