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EAstern Institute for Integrated
     Learning in Management


Project Report on “Why Nokia Handsets are
     preferred over other Handsets?”




Prepared by Kaizer
          :




                    1
KAIZER Team Members:



   NAME                                  ROLL NO.




1. Abhijit Sarkar                                   1
2. Arindam Chakrobourty                             12
3. Arindam Dey(xcellent.dey@gmail.com)
4. Ashutosh Kr. Tiwary                              17
5. Biswajyoti Nath                                  23
6. Chandan Dhekial                                  25
7. Diganta Deori                                    31
8. Hemant Kumar Upadhyaya                           35
9. Mausam Mrinmay Sharma                            51
10.Nashid - Ul – Ameen                              57
11.Shreya Ghosh                                     98




                           2
Acknowledgement:



It is indeed our great privilege and opportunity to have an outstanding professional
as the project guide: Dr.Avijit Brahmachary, who in spite of his busy schedule
managed to squeeze some quality time to guide us in our project. we extend our
profound gratitude for his guidance, constant encouragement and enthusiasm
throughout the project.

We would also like to thank the respondents for providing us all the required
information which helped us a lot in our project.

Finally, we thank Eastern Institute For Integrated Learning in Management for
giving us the opportunity to undergo such a project.




                                             Group - Kaizer

                                             2ndsemester, PGPM,
                                             Section - H1
                                             Eastern institute for integrated
                                             learning in Management,
                                             Kolkata




                                         3
Contents:
  1) Title page……………………………………………………………..01

  2 ) Acknowledgement…………………………………………………03

 3) List of Tables & Figures………………………………………………..04

 4 ) Executive Summary

   (a)objectives……………………………………………………………05

   (b)Results…………………………………………………………………05

   (c)Conclusion……………………………………………………………05

   (d)Recommendations………………………………………………….06

5) Body

  (a)Introduction………………………………………………………….07-08

  (b)Methodology…………………………………………………………..09

  (c)Results……………………………………………………………… 11-12

  (d)Limitations……………………………………………………………          13.

6) Conclusion and Recommendations………………………………13-14

7) Reference/Bibliography………………………………………………….15

8) Appendix……………………………………………………………………16




                         4
Executive Summary:
Objectives: Our objectives behind doing this project was to know,
1. Why customers prefer Nokia over other Brands?

2. The areas in which Nokia performs better?

3. How the Brand Nokia effect the consumers Psychology?

4. Strategies to be adapted by Nokia to be the to keep their market base?

5. To analyze the brand NOKIA acceptability by the customers.



Results: we came to know that people prefer Nokia because of mainly it’s range
of products, Availability, durability and user friendliness. It is facing close
competition from other players like Motorola, Samsung, LG etc.we also came to
know the strategies adapted by Nokia to maintain it’s market position as number
one. We also came to know that NOKIA Brand name matters when a person
purchase nokia mobile handsets. Other findings are discussed in details in the main
body.



Conclusion: During the course of research on this project (Preference of Nokia
mobiles over other cell-phones) we have come to know a lot of interesting facts
and Information regarding Nokia. Nokia is undoubtedly the market leader in the
cell-phone market. Nokia still dominates the world cell-phone market share. Nokia
leads the market with 38.6% stake, beating its nearest rival Samsung which has
16.2% stake. Motorola and LG are tied with 8.3% each. Nokia enjoys this status of
being no. 1 because of its qualities, features, price range it provides to its
customers compared to its competitors.




                                         5
Recommendation: Through our collaborative research, we have found out
some areas where Nokia should emphasize more so that it continues to be the
market leader and have an edge over its competitors. These include further focus
on –

1. Product competitiveness: - The products of Nokia should be superior or at
least at par with the competitors’ regarding technology, designing and features etc.

2. Customer satisfaction: - Nokia should come up with more value added
products and effective after-sales services.

3. Research and Development: - In order to retain the position of a market
leader Nokia should incorporate the latest technological innovations into their
handsets and should put stress on further development.

4. Demand and Supply: - A strong demand and supply network should be
established for smooth availability of products to the customers. 5. End to End
capability: - Stress should be given on end to end capability by integrating mobile
devices applications and infrastructure.




                                          6
Introduction:
Nokia was founded in 1865 by Fredrik Idestam in Finland as a paper
manufacturing company. In 1920, Finnish Rubber Works became a part of the
company, and later on in 1922, Finnish Cable Works joined them. All the three
companies were merged in 1967 to form the Nokia Group.

In the late 1970s, Nokia started taking an active interest in the power and
electronics businesses and by 1987, consumer electronics became Nokia's major
business. Nokia created the NMT mobile phone standard in 1981 and launched the
first NMT phone, Mobira Cityman, in 1987. The company delivered the first GSM
network to Radkilinia, a Finnish company in 1991, and in 1992, Nokia 1011 - a
precursor for all Nokia's current GSM phones - was introduced.
In the 1990s, Nokia provided GSM services to 90 operators across the world.
Another significant move of the company during this period was the divestment of
its non-core operations like IT. The company focused on two core businesses -
mobile phones and telecommunications networks.

Nokia in India

Nokia entered the Indian market in 1994. The first ever GSM call in India was
made on a Nokia 2110 mobile phone on its own network in 1995. When Nokia
entered India, the telecom policies were not conducive to the growth of the mobile
phone industry.

The tariffs levied on importing mobile phones were as high as 27%, usage charges
were at Rs.16 per minute and, at these high rates, consumers did not take to mobile
phones. . It started capturing the market with it’s quality products and services.
Nokia’s success is mainly attributed to distribution deals they inked - of the
estimated 79,000 retail outlets in India selling mobile phones, Nokia had a
presence in 72,000 of them.

Though Nokia had to face tough competition from other powerful global players
like Motorola, Samsung, LG and Sony Ericsson ,they could not snatch Nokia’s


                                         7
customers. So we wanted to find out the reason “Why Nokia is preferred over
other Brands.”




Handset Market Share:




                                  OTHERS
                         LG         9%
                        1O%



                       SAMSUNG
                                                     NOKIA
                         23%
                                                      58%




                                       8
Methodology:
We used different methodology while doing our survey. Firstly we collected
PRIMARY DATA. Our sample size was 32. We collected the data’s through a
Questionnaire we designed. The questionnaire was structured and non- disguised.
We also prepared interview schedule and mailed some questionnaire.

We collected all the datas from the field directly. The sample size of our survey
was a heterogonous mix which comprised of different age group, occupations,
income level etc. We used cluster sampling and also random sampling. Since the
population is large we went for cluster sampling. Moreover it saves time and cost.
To minimize the chances of biasness we used random sampling technique. We
divided the population into different clusters according to different characteristics
like age group, income etc. The benefit of cluster sampling is that we can get
heterogeneous mix of population.

The sample we selected belonged to our hostels, institute, and local residents and
we divided it into clusters accordingly.

Regarding the information relating to the company profile we took the help of
internet.




                                          9
QUESTIONNAIRE
“PREFERENCE OF NOKIA HANDSETS OVER OTHER HANDSETS”

  1. Do you think Nokia handsets are updated with the latest features?
     a)YES
     b) NO
  2. Are Nokia mobiles readily available in the markets?
     a) YES
     b) NO
  3. Do you think Nokia mobiles are user friendly?
     a) YES
     b) NO
  4. Do Nokia provide good after sales service compared to other mobile
     phones?
     a) YES
     b) NO
  5. Nokia is costlier as compared to other mobile handsets that provides same
     features as Nokia, but still why do you prefer Nokia?
     a) NOKIA BRAND NAME
     b) BETTER FEATURES
     c) USER FRIENDLY
     d) ALL THE ABOVE
  6. Does a Nokia phone come with reasonable price?
     a) YES
     b) NO
  7. If a mobile company offers same features, quality and price as Nokia, will u
     still go Nokia?
     a) YES
     b) NO
  8. Except Nokia your other preferred mobile phone brands?
     a) SAMSUNG (b) LG (c) MOTOROLLA (d) OTHERS
  9. Will you go for other mobile phone brand with less price and more features?
     a) YES
                                       10
b) NO
   10.How do you rate the after sale service of Nokia?
      a) VERY GOOD (b) GOOD (c)NEITHER GOOD NOR BAD (d) BAD
         (e) VERY BAD




Results:
We asked total 10 questions, which were mainly close ended questions. out of 10 ,8 were
answerable in either YES or NO. And the remaining 2 questions had 5 options for each.
The results of the question Number 1,2,3,4,6,7 and 8 which are answerable in Either
YES or NO are below,

 Question No.       Yes %                                     No %
 1                  87.5                                      12.5
 2                  87.5                                      12.5
 3                  100                                       0
 4                  62.5                                      37.5
 6                  75                                        25
 7                  50                                        50
 9                  37.5                                      62.5


In question number 5 we asked that Nokia is costlier as compared to other mobile
handsets that provides same features as Nokia, but still why do you prefer Nokia?

57% people told that because it is user friendly.

29% people told that it is because of the NOKIA Brand Name.

Where 14% people told that it is because of better features.




                                           11
Nokia Brand
                                                  name
                                                   29%



          User Friendly
              57%



                                                        Better
                                                       Features
                                                         14%



In question number 8 we asked that Except Nokia what are your other preferred
mobile phone brands?

25% people told that they prefer Samsung, 12.5% told LG, 37.5% told Mot25%told
Motorola and remaining 25% told they prefer other brands.




                                  12
          8

                          4                      8



     Samsung
                     LG
                              Motorola
                                              Others




                                         12
Limitations:
    During interview we found out that the customers have a blind faith
     regarding NOKIA which we could not explain in quantitative terms.
    The respondents were biased to some extent with the respective brands .
    Our research was limited to only 32 respondents whereas in reality the
     universe is too big. Hence statistical datas might change if we further
     increase the sample size.
    The accuracy of the datas are doubtful as the respondents were ignorant and
     hesitant towards their response.
    Time and money was another constraint in our project.




Conclusion and Recommendations:
During the course of research on this project (Preference of Nokia mobiles over
other cell-phones) we have come to know a lot of interesting facts and Information
regarding Nokia. Nokia is undoubtedly the market leader in the cell-phone market.
Nokia still dominates the world cell-phone market share.

Nokia leads the market with 38.6% stake, beating its nearest rival Samsung which
has 16.2% stake. Motorola and LG are tied with 8.3% each. Nokia enjoys this
status of being no. 1 because of its qualities, features, price range it provides to its
customers compared to its competitors.

However, Nokia is facing certain challenges that have affected its sales at present.
Nokia has predicted low sales for 2009 and that is due to the global economic
slowdown which has resulted in sharp pull back in global consumer spending. The
sales of Nokia have also been affected quite badly by the recent launch of some
duty-free cheap cell phones. Moreover, there are some areas where its competitors
are giving a run for their money like product designing, modifications etc.




                                           13
Through our collaborative research, we have found out some areas where Nokia
should emphasise more so that it continues to be the market leader and have an
edge over its competitors. These include further focus on –

1. Product competitiveness: - The products of Nokia should be superior or at
least at par with the competitors’ regarding technology, designing and features etc.

2. Customer satisfaction: - Nokia should come up with more value added
products and effective after-sales services i.e., service centres should be well-
equipped to handle customer concerns and there should be proper co-ordination
between them. It should focus on customization to gain greater customer
satisfaction.

3. Research and Development: - In order to retain the position of a market
leader Nokia should incorporate the latest technological innovations into their
handsets and should put stress on further development.

4. Demand and Supply: - A strong demand and supply network should be
established for smooth availability of products to the customers. So that the
customers get the product as and when they require it.

5. End to End capability: - Stress should be given on end to end capability by
integrating mobile devices applications and infrastructure.

6. Efficient, manufacturing, logistics and high quality products and services should
be maintained.




                                         14
Reference and Bibliography:
  1) Uma Sekharan, “Research methods for Business “   page no.218-
     298
  2) Nag and Chanda, “Business Statistics”,
    Page no. 03-30



    Web Sites
    1)www.nokia.com
    2)www.mobileburn.com
    3)www.iwire.com
    4)www.wikipedia.com
    5)www.scribd.com




                                   15
Appendix:


We also came to know how the duty free cheap mobile handsets are affecting the
growth of branded mobile sets such as NOKIA, SAMSUNG, and MOTOROLA
etc.

These cheap handsets are offering very low priced handsets and thus are attracting
many customers who were inclined towards NOKIA and other branded handsets.

We also found that Nokia has to improve its after sales service. Many respondents
were not satisfied with Nokia’s after sales service.




                                        16

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28332852 research-report-on-nokia

  • 1. EAstern Institute for Integrated Learning in Management Project Report on “Why Nokia Handsets are preferred over other Handsets?” Prepared by Kaizer : 1
  • 2. KAIZER Team Members: NAME ROLL NO. 1. Abhijit Sarkar 1 2. Arindam Chakrobourty 12 3. Arindam Dey(xcellent.dey@gmail.com) 4. Ashutosh Kr. Tiwary 17 5. Biswajyoti Nath 23 6. Chandan Dhekial 25 7. Diganta Deori 31 8. Hemant Kumar Upadhyaya 35 9. Mausam Mrinmay Sharma 51 10.Nashid - Ul – Ameen 57 11.Shreya Ghosh 98 2
  • 3. Acknowledgement: It is indeed our great privilege and opportunity to have an outstanding professional as the project guide: Dr.Avijit Brahmachary, who in spite of his busy schedule managed to squeeze some quality time to guide us in our project. we extend our profound gratitude for his guidance, constant encouragement and enthusiasm throughout the project. We would also like to thank the respondents for providing us all the required information which helped us a lot in our project. Finally, we thank Eastern Institute For Integrated Learning in Management for giving us the opportunity to undergo such a project. Group - Kaizer 2ndsemester, PGPM, Section - H1 Eastern institute for integrated learning in Management, Kolkata 3
  • 4. Contents: 1) Title page……………………………………………………………..01 2 ) Acknowledgement…………………………………………………03 3) List of Tables & Figures………………………………………………..04 4 ) Executive Summary (a)objectives……………………………………………………………05 (b)Results…………………………………………………………………05 (c)Conclusion……………………………………………………………05 (d)Recommendations………………………………………………….06 5) Body (a)Introduction………………………………………………………….07-08 (b)Methodology…………………………………………………………..09 (c)Results……………………………………………………………… 11-12 (d)Limitations…………………………………………………………… 13. 6) Conclusion and Recommendations………………………………13-14 7) Reference/Bibliography………………………………………………….15 8) Appendix……………………………………………………………………16 4
  • 5. Executive Summary: Objectives: Our objectives behind doing this project was to know, 1. Why customers prefer Nokia over other Brands? 2. The areas in which Nokia performs better? 3. How the Brand Nokia effect the consumers Psychology? 4. Strategies to be adapted by Nokia to be the to keep their market base? 5. To analyze the brand NOKIA acceptability by the customers. Results: we came to know that people prefer Nokia because of mainly it’s range of products, Availability, durability and user friendliness. It is facing close competition from other players like Motorola, Samsung, LG etc.we also came to know the strategies adapted by Nokia to maintain it’s market position as number one. We also came to know that NOKIA Brand name matters when a person purchase nokia mobile handsets. Other findings are discussed in details in the main body. Conclusion: During the course of research on this project (Preference of Nokia mobiles over other cell-phones) we have come to know a lot of interesting facts and Information regarding Nokia. Nokia is undoubtedly the market leader in the cell-phone market. Nokia still dominates the world cell-phone market share. Nokia leads the market with 38.6% stake, beating its nearest rival Samsung which has 16.2% stake. Motorola and LG are tied with 8.3% each. Nokia enjoys this status of being no. 1 because of its qualities, features, price range it provides to its customers compared to its competitors. 5
  • 6. Recommendation: Through our collaborative research, we have found out some areas where Nokia should emphasize more so that it continues to be the market leader and have an edge over its competitors. These include further focus on – 1. Product competitiveness: - The products of Nokia should be superior or at least at par with the competitors’ regarding technology, designing and features etc. 2. Customer satisfaction: - Nokia should come up with more value added products and effective after-sales services. 3. Research and Development: - In order to retain the position of a market leader Nokia should incorporate the latest technological innovations into their handsets and should put stress on further development. 4. Demand and Supply: - A strong demand and supply network should be established for smooth availability of products to the customers. 5. End to End capability: - Stress should be given on end to end capability by integrating mobile devices applications and infrastructure. 6
  • 7. Introduction: Nokia was founded in 1865 by Fredrik Idestam in Finland as a paper manufacturing company. In 1920, Finnish Rubber Works became a part of the company, and later on in 1922, Finnish Cable Works joined them. All the three companies were merged in 1967 to form the Nokia Group. In the late 1970s, Nokia started taking an active interest in the power and electronics businesses and by 1987, consumer electronics became Nokia's major business. Nokia created the NMT mobile phone standard in 1981 and launched the first NMT phone, Mobira Cityman, in 1987. The company delivered the first GSM network to Radkilinia, a Finnish company in 1991, and in 1992, Nokia 1011 - a precursor for all Nokia's current GSM phones - was introduced. In the 1990s, Nokia provided GSM services to 90 operators across the world. Another significant move of the company during this period was the divestment of its non-core operations like IT. The company focused on two core businesses - mobile phones and telecommunications networks. Nokia in India Nokia entered the Indian market in 1994. The first ever GSM call in India was made on a Nokia 2110 mobile phone on its own network in 1995. When Nokia entered India, the telecom policies were not conducive to the growth of the mobile phone industry. The tariffs levied on importing mobile phones were as high as 27%, usage charges were at Rs.16 per minute and, at these high rates, consumers did not take to mobile phones. . It started capturing the market with it’s quality products and services. Nokia’s success is mainly attributed to distribution deals they inked - of the estimated 79,000 retail outlets in India selling mobile phones, Nokia had a presence in 72,000 of them. Though Nokia had to face tough competition from other powerful global players like Motorola, Samsung, LG and Sony Ericsson ,they could not snatch Nokia’s 7
  • 8. customers. So we wanted to find out the reason “Why Nokia is preferred over other Brands.” Handset Market Share: OTHERS LG 9% 1O% SAMSUNG NOKIA 23% 58% 8
  • 9. Methodology: We used different methodology while doing our survey. Firstly we collected PRIMARY DATA. Our sample size was 32. We collected the data’s through a Questionnaire we designed. The questionnaire was structured and non- disguised. We also prepared interview schedule and mailed some questionnaire. We collected all the datas from the field directly. The sample size of our survey was a heterogonous mix which comprised of different age group, occupations, income level etc. We used cluster sampling and also random sampling. Since the population is large we went for cluster sampling. Moreover it saves time and cost. To minimize the chances of biasness we used random sampling technique. We divided the population into different clusters according to different characteristics like age group, income etc. The benefit of cluster sampling is that we can get heterogeneous mix of population. The sample we selected belonged to our hostels, institute, and local residents and we divided it into clusters accordingly. Regarding the information relating to the company profile we took the help of internet. 9
  • 10. QUESTIONNAIRE “PREFERENCE OF NOKIA HANDSETS OVER OTHER HANDSETS” 1. Do you think Nokia handsets are updated with the latest features? a)YES b) NO 2. Are Nokia mobiles readily available in the markets? a) YES b) NO 3. Do you think Nokia mobiles are user friendly? a) YES b) NO 4. Do Nokia provide good after sales service compared to other mobile phones? a) YES b) NO 5. Nokia is costlier as compared to other mobile handsets that provides same features as Nokia, but still why do you prefer Nokia? a) NOKIA BRAND NAME b) BETTER FEATURES c) USER FRIENDLY d) ALL THE ABOVE 6. Does a Nokia phone come with reasonable price? a) YES b) NO 7. If a mobile company offers same features, quality and price as Nokia, will u still go Nokia? a) YES b) NO 8. Except Nokia your other preferred mobile phone brands? a) SAMSUNG (b) LG (c) MOTOROLLA (d) OTHERS 9. Will you go for other mobile phone brand with less price and more features? a) YES 10
  • 11. b) NO 10.How do you rate the after sale service of Nokia? a) VERY GOOD (b) GOOD (c)NEITHER GOOD NOR BAD (d) BAD (e) VERY BAD Results: We asked total 10 questions, which were mainly close ended questions. out of 10 ,8 were answerable in either YES or NO. And the remaining 2 questions had 5 options for each. The results of the question Number 1,2,3,4,6,7 and 8 which are answerable in Either YES or NO are below, Question No. Yes % No % 1 87.5 12.5 2 87.5 12.5 3 100 0 4 62.5 37.5 6 75 25 7 50 50 9 37.5 62.5 In question number 5 we asked that Nokia is costlier as compared to other mobile handsets that provides same features as Nokia, but still why do you prefer Nokia? 57% people told that because it is user friendly. 29% people told that it is because of the NOKIA Brand Name. Where 14% people told that it is because of better features. 11
  • 12. Nokia Brand name 29% User Friendly 57% Better Features 14% In question number 8 we asked that Except Nokia what are your other preferred mobile phone brands? 25% people told that they prefer Samsung, 12.5% told LG, 37.5% told Mot25%told Motorola and remaining 25% told they prefer other brands. 12 8 4 8 Samsung LG Motorola Others 12
  • 13. Limitations:  During interview we found out that the customers have a blind faith regarding NOKIA which we could not explain in quantitative terms.  The respondents were biased to some extent with the respective brands .  Our research was limited to only 32 respondents whereas in reality the universe is too big. Hence statistical datas might change if we further increase the sample size.  The accuracy of the datas are doubtful as the respondents were ignorant and hesitant towards their response.  Time and money was another constraint in our project. Conclusion and Recommendations: During the course of research on this project (Preference of Nokia mobiles over other cell-phones) we have come to know a lot of interesting facts and Information regarding Nokia. Nokia is undoubtedly the market leader in the cell-phone market. Nokia still dominates the world cell-phone market share. Nokia leads the market with 38.6% stake, beating its nearest rival Samsung which has 16.2% stake. Motorola and LG are tied with 8.3% each. Nokia enjoys this status of being no. 1 because of its qualities, features, price range it provides to its customers compared to its competitors. However, Nokia is facing certain challenges that have affected its sales at present. Nokia has predicted low sales for 2009 and that is due to the global economic slowdown which has resulted in sharp pull back in global consumer spending. The sales of Nokia have also been affected quite badly by the recent launch of some duty-free cheap cell phones. Moreover, there are some areas where its competitors are giving a run for their money like product designing, modifications etc. 13
  • 14. Through our collaborative research, we have found out some areas where Nokia should emphasise more so that it continues to be the market leader and have an edge over its competitors. These include further focus on – 1. Product competitiveness: - The products of Nokia should be superior or at least at par with the competitors’ regarding technology, designing and features etc. 2. Customer satisfaction: - Nokia should come up with more value added products and effective after-sales services i.e., service centres should be well- equipped to handle customer concerns and there should be proper co-ordination between them. It should focus on customization to gain greater customer satisfaction. 3. Research and Development: - In order to retain the position of a market leader Nokia should incorporate the latest technological innovations into their handsets and should put stress on further development. 4. Demand and Supply: - A strong demand and supply network should be established for smooth availability of products to the customers. So that the customers get the product as and when they require it. 5. End to End capability: - Stress should be given on end to end capability by integrating mobile devices applications and infrastructure. 6. Efficient, manufacturing, logistics and high quality products and services should be maintained. 14
  • 15. Reference and Bibliography: 1) Uma Sekharan, “Research methods for Business “ page no.218- 298 2) Nag and Chanda, “Business Statistics”, Page no. 03-30 Web Sites 1)www.nokia.com 2)www.mobileburn.com 3)www.iwire.com 4)www.wikipedia.com 5)www.scribd.com 15
  • 16. Appendix: We also came to know how the duty free cheap mobile handsets are affecting the growth of branded mobile sets such as NOKIA, SAMSUNG, and MOTOROLA etc. These cheap handsets are offering very low priced handsets and thus are attracting many customers who were inclined towards NOKIA and other branded handsets. We also found that Nokia has to improve its after sales service. Many respondents were not satisfied with Nokia’s after sales service. 16